Two weeks in Costa Rica - perfect blend of adventure and nature - Jul 31 - Aug 14, 2021
We spent the first two weeks of August in Costa Rica. We organised the trip through the KimKim platform which connected us with Olman at the local Amazilia agency. Within a few hours of submitting our request, Olman provided a full program for our trip, across 14 days, 5 regions and 10+ activities. He also helped us with changing some of the hotels and experiences, based on the research we had done online. The KimKim platform was super easy to use, both in terms of the detailed information of the trip, and a chat interface to communicate with the agency. Most of the activities booked were with high-end suppliers (there is a ton of choice for activities in Costa Rica, so it pays to have a local expert), with only one being sub-par (the trip to Irazu)
During the trip, Olman was there to help us at every inquiry, and was genuinely easy to work with and responsive within a couple of hours. There was a couple of miscommunication issues with the local activity suppliers, and they were resolved to our satisfaction both times.
One major area of improvement I suggest is for Olman / Amazilia to provide transparency regarding the activity supplier. In all cases, the supplier was listed as Amazilia, when in practice the activity was subcontracted to a local supplier. That meant we weren't able to research the activity supplier online (and choose a different one, as we did with hotels in some cases). It also meant that we couldn't identify the supplier in case there was a mixup, as there was such a case in the kayak tour in Tamarindo.
Overall, I would highly recommend the KimKim platform and Olman at the local Amazilia agency. We were able to organise a trip on very short notice (practically 2 weeks before), with local expert knowledge. Some transparency on the local activity suppliers used would have made it a 10/10.