Mixed experience. Some great some so so

Norway | Sep 16 - Sep 20, 2019

Ingrid was lovely to chat with when planning our trip. Her responses were always very prompt. However, we were planning a trip for Bergen for mid-late September. Our group would have greatly appreciated and benefited from having her insider perspective shared ahead of time. For example, many of the attractions on the Bergen card (which she sold us as part of the package) were closed or on very limited hours due to the fact that it was “late” in the season. Additionally, we feel Ingrid should have shared the fact that our ferry back from Flam was 5 hours long and part it after the sun went down. Our group was left with dead phones and nothing to do for about 2 hours. She did a great job purchasing the tickets but then didn’t always give clear instructions for which port or which platform to go to- creating some confusion for us.

We absolutely LOVED our tour guide Jon who lead our hike in Bergen. His energy and friendly attitude were perfect for our steep incline hike.

Overall, we felt the service provided by KimKim was very friendly but maybe not worth the price because we didn’t receive any extra information or guidance from the team (other than navigating and purchasing tickets for transportation). The companies they used for both the ferries were very welcoming!