Mixed experience. Some great some so so - Sep 16 - Sep 20, 2019

Traveler: Angela D. - Local specialist: Ingrid Thornes

Ingrid was lovely to chat with when planning our trip. Her responses were always very prompt. However, we were planning a trip for Bergen for mid-late September. Our group would have greatly appreciated and benefited from having her insider perspective shared ahead of time. For example, many of the attractions on the Bergen card (which she sold us as part of the package) were closed or on very limited hours due to the fact that it was “late” in the season. Additionally, we feel Ingrid should have shared the fact that our ferry back from Flam was 5 hours long and part it after the sun went down. Our group was left with dead phones and nothing to do for about 2 hours. She did a great job purchasing the tickets but then didn’t always give clear instructions for which port or which platform to go to- creating some confusion for us.

We absolutely LOVED our tour guide Jon who lead our hike in Bergen. His energy and friendly attitude were perfect for our steep incline hike.

Overall, we felt the service provided by KimKim was very friendly but maybe not worth the price because we didn’t receive any extra information or guidance from the team (other than navigating and purchasing tickets for transportation). The companies they used for both the ferries were very welcoming!

Ingrid Thornes profile photo
Ingrid Thornes, local specialist, responded to this review:

Hi Angela,
Thank you very much for taking the time to write a review for us! I am happy to read that you overall liked your time in Norway and had a great time with John! He is certainly a great guy!
Thank you for you feedback on where we can improve as well. I will certainly make a note of that so that we can improve in the future.
Thank you so much and I wish you all the best!