Colombia culture tour, Colombia - Mar 23 - Mar 31, 2019
I travel ninety-nine percent of the time independently and without the assistance of any organization or agency of any kind. I forgot how I stumbled upon Kim Kim but I thought the services looked so interesting and beneficial that I decided to take advantage of them.
Jess was very helpful and responsive to my inquiries. We also spoke by phone as necessary which was very helpful. The day she was not available, one of her colleagues was in touch with me by phone when my plane was delayed. I also appreciated someone keeping track of my trip.
I would have been curious to know what the breakdown of my expenses was. I know you get special rates but I would have liked to have known what they say are. The only breakdown was for the flights within Colombia.
I ended up needing a refund for one of my hotels since I was downgraded from a mini Suite to a standard room. That was taken care of very quickly so I'm pleased about that.
Just a minor comment about the website, I would suggest putting the countries you work in an alphabetical order.
I also was contacted by phone once from headquarters in Palo Alto. I forget why but I appreciated being able to talk to somebody there.
I've already shared with several people that I used Kim Kim to help plan my trip so I'm spreading the word about you and would definitely consider using you again.
And a personal kind regards to Jess!