The snow and mountains were breathtaking!
Canada
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Mar 11 - Mar 17, 2023
We loved our vacation! The snow and mountains were breathtaking. We really enjoyed skiing the second day. Two of the three of us had never skied and an instructor was imperative! We had Christopher at Lake Louis and he was excellent. We had to secure the lesson through the Fairmont concierge however- Julie was amazing and we were so grateful for her help! We loved both hotels but the Caribou was under construction and they started banging away on the scaffolding Monday morning.
There were a few times we were frustrated:
The car rental company was not clearly communicated. We had to go searching for any clues as to which company it was and found it on a receipt. We asked for help but I guess because it was the weekend we did not get a response until Monday.
One of the museum sites we wanted to visit and that was suggested was closed the two days we were in Banff (Mon and Tues)
The hotel did not give us ski lift tickets for the second day and this was not clearly outlined. The itinerary stated to pick them up at the “hotel”. Since we changed hotels and the first hotel had our first set of tickets, we assumed the second hotel would have the second set. That was not the case.
We wished some activities were suggested to us prior to the trip. There were a few things we would have liked to do and tried to make reservations for however everything was booked up.
In Banff we didn’t have any direction on the best places to eat (which all required reservations).
We also wish we were told that we needed to make dinner reservations at the Fairmont restaurants ahead of time.
I admit we had very high expectations after our Italy trip; but this was why we used Kimkim again for this trip. We were less impressed this time but still loved the trip and plan to return during the summer at some point.
Hotel Reviews
We loved the big, crackling fire in the lobby! The restaurant was excellent and the room was big and roomy. The heat did not work well at first but it was repaired quickly. the hotel itself was under repair so there was scaffolding built along the side we looked out of. We could not access the balcony or even open the doors because of this and the workers started banging away Monday morning. They should have mentioned there was a floor heater for our use. That helped a lot. The spa/hot tub was awesome. The desk failed to give us both sets of lift tickets. We did not know they had the second set and we had already traveled to our next destination without tickets. It was just a headache we didn’t need.
Amazing! So beautiful. The staff were incredibly helpful, especially Julie at the concierge desk. She helped us secure a ski instructor at the last minute and that made our whole trip! We are so grateful for her help. The food at the new restaurant was excellent. We were really happy with our stay here.
Very cool hotel in the heart of downtown. We weren’t here long but it was a comfortable stay and the staff was very friendly and helpful. We walked right around the corner for dinner at Ten Foot Henry; outstanding food.
Activity Reviews
Breathtaking! We really enjoyed this!
Loved our instructor Christopher! The lodge was cozy and vibrant. We had a lot of fun.