Kimkim Trip Reviews for Canada

4.0
Based on 13 ratings
Read 13 verified reviews by travelers who booked their trip to Canada on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing family trip!
Canada | Dec 14 - Dec 29, 2023

Fernanda
Fernanda M.
Dallas, TX | Reviewed on Jul 12, 2024

My mother, my sister and I had an excellent trip thanks to the planning and help of Fernanda from Global Tourisme. The hotels were welcoming and comfortable. The guided tours were all excellent, with interesting guides who spoke perfect Spanish as we requested. We visited Toronto, Montreal, Ottawa and Quebec City and it was perfect! Thank you so much.

Local specialist: Fernanda Coindreau

It's so crazy to just get to book a trip and ...
Canada | Nov 6 - Nov 10, 2023

Shane
Shane M.
Chicago, IL | Reviewed on Nov 18, 2023
It's so crazy to just get to book a trip and essentially forget about it until the day of. My guide, Fernanda, did her best to get as much as she could in the short time I had. I chose a weird time of year to go to Canada, but she still pulled some strings and I got to see some cool stuff. I see myself using KimKim for any vacation I plan. The cost was really fair, too. Read more

It's so crazy to just get to book a trip and essentially forget about it until the day of. My guide, Fernanda, did her best to get as much as she could in the short time I had. I chose a weird time of year to go to Canada, but she still pulled some strings and I got to see some cool stuff. I see myself using KimKim for any vacation I plan. The cost was really fair, too.

Hotel Review
Le Nouvel Hotel
Montreal

The loft bedrooms are so pretty, and the hotel is positioned close to a lot of interesting places. The metro entrance isn't far either.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
City & Country Tour
City & Country Tour
Québec City

The bus tour guide is really awesome. If you're considering it, you NEED to do the city and country tour. There's so many interesting spots I never could have found on my own.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fernanda Coindreau
Fernanda
Fernanda Coindreau
Local specialist in Quebec | Replied on Nov 20, 2023

Hi Shane!
Thank you for this amazing review! it was a pleasure working with you. I aml glad you had an amazing time, if you ever want to visit Canada again, please do not hesitate to reach out to us!

Have a great day!

I feel that this trip most of the attraction ...
Canada | Sep 13 - Sep 30, 2023

Z
Zhang Y.
Singapore | Reviewed on Oct 08, 2023

I feel that this trip most of the attraction is very repeating. Almost the whole of the 15 days we are viewing lakes and mountains. If want to do other activities,wr still have to pay extra, and the tickets are very expensive. Other than that the instructions for our bookings are also very blurred. Some places we are required to make advance booking but we are unaware in the end we have to pay extra inorder to visit the lakes tour. Thus, overall this trip was a very bad experience for me and my family.

Local specialist: Carl Saulnier-Gagnon
Carl
Carl Saulnier-Gagnon
Local specialist in Québec | Replied on Oct 18, 2023

Hi Zhang,

Sorry that you felt this way Western Canada.
The scenery is incredible and with mountains and lakes that's a fact.
I don't understand your comment regarding the extra you needed to pay as all the inclusions were paid and known before your trip.

Both of the hotels we stayed at in Montreal a...
Canada | Sep 6 - Sep 12, 2023

Susan
Susan K.
Saint Paul, MN | Reviewed on Sep 13, 2023
Both of the hotels we stayed at in Montreal and Quebec worked well. Our food tour in Montreal was a favorite for all four of us. The guide was exceptional and the food was wonderful and different. Okay, I'm not a pureed liver person, so I passed on that, but that's just me. If I liked liver, I'm sure it would have been great. The ride on the inspirational ferris wheel was fun! The tour we did of Old Quebec was also very enlightening and again, the guide was fun and very informative. ... Read more

Both of the hotels we stayed at in Montreal and Quebec worked well. Our food tour in Montreal was a favorite for all four of us. The guide was exceptional and the food was wonderful and different. Okay, I'm not a pureed liver person, so I passed on that, but that's just me. If I liked liver, I'm sure it would have been great. The ride on the inspirational ferris wheel was fun! The tour we did of Old Quebec was also very enlightening and again, the guide was fun and very informative. UBER and cabs worked great for getting around when we weren't walking. The Five-course dinner cruise was okay, but I think I would skip it on another trip. I enjoyed the food on the food tour more, and while the lights at night were pretty, I'd rather see the shoreline in the day time. We took a cab to the waterfall and enjoyed that. Carl was very helpful and Kim Kim again came through for us.

Hotel Reviews
Le Saint Martin
Montreal

The hotel was located in the downtown area which was a very busy area and hard to find an grocery stores, but it was convenient, clean , very comfortable, and the people at the hotel were always helpful.

Authenticity & Character
Location
It's fine, but in a rather busy, trafficy area. Next time, I think I'd like to be closer to the older area.
Staff
The staff were friendly, welcoming, knowledgable, and helpful.
Cleanliness & Comfort
Hôtel Le Concorde Québec
Quebec

The big circular restaurant at the top made it easy to find when we have been our walking. The location was conventient to everything we wanted to see. I loved our room. Beautiful view out of two sides since we had a corner window. Looked out at the lights of the city and the river.

Authenticity & Character
Location
Worked well for us since we like to walk. Convenient for taking UBER or a cab to the Falls, the airport, and whereever else we wanted to go if we couldn't walk that far.
Staff
The staff could not have been more pleasant or helpful, at all levels. One of us dropped a ring down the drain whlle showering because there wasn't a drain cover, but maintenance quickly came up and retrieved it.
Cleanliness & Comfort
All the areas seemed well cleaned and taken care of: the entry way, waiting area, restaurants, rooms, elevators.
Activity Reviews
Mile End Montréal Food Tour
Mile End Montréal Food Tour
Montréal

This was one of our favorite parts of our trip to Canada. The Food Tour included six interesting, tasty examples of local food, and they were DELICIOUS and fun to try. Our guide was exceptional. She was fun, knowledgable, and tuned in to our needs.

Quality of Experience
Guides, Drivers and Staff
The guide was the best.
Transport
No problems.
Old Montreal VIP
Old Montreal VIP
Montréal

We enjoyed having some open time to just head out and see what we could see. Stopping by local shops and restaurants was fun. We had a fun time riding the Inspirational Ferris Wheel. Beautiful weather.

Quality of Experience
Just relaxing, hanging out , and walking around discovering the city was fun.
Old Quebec Walking Tour
Old Quebec Walking Tour
Québec City

Our guide was a fun guy, and we enjoyed being in a group of just the four of us. He had done a group of 45 the day before, and I would. not have been interested in a group that large.

Quality of Experience
Excellent guide, fun activities, educational.
Guides, Drivers and Staff
Our guide seemed to know what he was doing and he did it well.
Transport
We walked and it was close enough from our Hotel to work out well.
Local specialist: Carl Saulnier-Gagnon
Carl
Carl Saulnier-Gagnon
Local specialist in Québec | Replied on Sep 14, 2023

Hi Susan,

We are so glad that you enjoyed your trip in Canada..
It was a pleasure to work on this for you and your friends.

Take good care,

Banff, Jasper, Sun Peaks and Vancouver
Canada | Aug 14 - Aug 21, 2023

P
Panthulu S.
Vacaville, CA | Reviewed on Aug 28, 2023
Fernanda helped me make a booking for a special trip to Banff to celebrate our anniversary. During the booking process she was very helpful in suggesting the places to visit. Once we went there, I was disappointed to find that the first hotel Rundlestone Lodge had a booking for double beds room. Later we found that the other hotels in Fairmont Jasper Park Lodge and Coal Coast Harbour Vancouver also had double beds booked. We cancelled Kelowna room because of wildfires. Fernanda helped cancel... Read more

Fernanda helped me make a booking for a special trip to Banff to celebrate our anniversary. During the booking process she was very helpful in suggesting the places to visit. Once we went there, I was disappointed to find that the first hotel Rundlestone Lodge had a booking for double beds room. Later we found that the other hotels in Fairmont Jasper Park Lodge and Coal Coast Harbour Vancouver also had double beds booked. We cancelled Kelowna room because of wildfires. Fernanda helped cancel without any penalty.

We were able to make alternate art arrangements during our trip.

Activities suggested were very good. We enjoyed them very much.

Local specialist: Fernanda Coindreau
Fernanda
Fernanda Coindreau
Local specialist in Quebec | Replied on Aug 30, 2023

Hi Panthulu, I am happy to hear that you both had a wonderful time on your anniversary trip to Canada . It was a pleasure assisting with the planning. I apologize for any inconvenience regarding the bedding situation at the hotels. We work closely with our hotel partners to secure your preferences, but unfortunately, it's not always guaranteed. Bed availability can be challenging, especially for last-minute bookings during peak seasons.
Your understanding is appreciated.If you need any more assistance or have questions, feel free to reach out. Here's to more fantastic adventures ahead!

Easy Booking but Planning Errors
Canada | Aug 2 - Aug 6, 2023

Amanda
Amanda R.
Seattle, WA | Reviewed on Aug 07, 2023
Carl was helpful enough when booking our trip, but there were a few things that went awry. When we arrived at our hotel, our room reservations were all mixed up, but it was an easy fix. But then, we had a whale watching trip booked -- and it was booked in the wrong city! I only happened to catch it by checking our vouchers against the times the company listed on their website. I had to call the whale watching company myself, cancel the tour, and book us on a trip with a totally different... Read more

Carl was helpful enough when booking our trip, but there were a few things that went awry. When we arrived at our hotel, our room reservations were all mixed up, but it was an easy fix. But then, we had a whale watching trip booked -- and it was booked in the wrong city! I only happened to catch it by checking our vouchers against the times the company listed on their website. I had to call the whale watching company myself, cancel the tour, and book us on a trip with a totally different company at a different time. Our trip was pretty straightforward, but still got messed up. I wouldn't recommend working with Global Tourisme in the future.

Hotel Review
Sylvia Hotel
Vancouver

Amazing location right on the edge of Stanely Park! The hotel is very old and the rooms are a little dated, but the location and price are worth it! Also, most of the front desk staff were very helpful and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Whale Watching in Victoria
Whale Watching in Victoria
Canada

We were booked on the wrong tour in the wrong city. We weren't able to go on this tour.

Local specialist: Carl Saulnier-Gagnon
Carl
Carl Saulnier-Gagnon
Local specialist in Québec | Replied on Aug 09, 2023

Hi Amanda,

Once again sorry about the whale watching situation that occured with our partner in Victoria.
We didn't receive a call about this and would have defintly helped with the situation if would have known.
But once again, I'm deeply sorry about the situation

Canada made easy
Canada | Jul 22 - Jul 29, 2023

H
Howard H.
Houston, TX | Reviewed on Aug 05, 2023

Planning our first trip to Canada was made easy by our trip planner Fernanda. She came up with some nice trip options for destinations that we had only heard of. Our hotels were nice and comfortable. Our favorite hotel was in Toronto (Chelsea Hotel) because it had a water slide. The Niagra Falls excursion was our favorite.

Unfortunately our trip was cut a bit short by illness but we were very happy with the ideas and options that KimKim offered. We will use them again.

Thanks Fernanda!

Local specialist: Fernanda Coindreau
Fernanda
Fernanda Coindreau
Local specialist in Quebec | Replied on Aug 07, 2023

Hi Howard,

Thank you so much for your thoughtful review! I'm thrilled to hear that you had a wonderful vacation and enjoyed your time in Canada. I'm truly sorry to learn that your trip was cut short due to illness; I hope you're feeling better now. It was a pleasure assisting you, and I'm glad I could contribute to your experience. If there's anything else I can help you with in the future, please don't hesitate to reach out. Wishing you good health and many more enjoyable travels ahead!

Fernanda

Memorable experiences in Montreal
Canada | Jul 1 - Jul 4, 2023

K
Kristin M.
Bethesda, MD | Reviewed on Jul 05, 2023
Carl planned a food tour, bike tour, and Ferris wheel experience for our family of five while visiting Montreal. The tours were superb and memorable. Specifically, the food tour in the mile end neighborhood provided a history of a multicultural section of Montreal and delicious sampling of food from five different local restaurants. The bike tour was led by an expert in architecture and we learned many interesting architecture and historic facts about Montreal. The guide was attentive and... Read more

Carl planned a food tour, bike tour, and Ferris wheel experience for our family of five while visiting Montreal. The tours were superb and memorable. Specifically, the food tour in the mile end neighborhood provided a history of a multicultural section of Montreal and delicious sampling of food from five different local restaurants. The bike tour was led by an expert in architecture and we learned many interesting architecture and historic facts about Montreal. The guide was attentive and catered to what we wanted to see. Our trip to Montreal was more than we expected and Carl did an excellent job in planning these experiences for us.

Activity Reviews
Mile End Montréal Food Tour
Mile End Montréal Food Tour
Montréal

Memorable tour of a multicultural section of Montreal. The food tour helped us understand the history of the neighborhood while enjoying delicious food from local restaurants.

Quality of Experience
Guides, Drivers and Staff
Transport
Well paced walking tour
Bike Tour in Montreal
Bike Tour in Montreal
Montréal

Our tour guide was an expert in architecture and led us on a fascinating tour of Montreal where she shared history and architectural insights. The ride was interesting and well paced.

Quality of Experience
Guides, Drivers and Staff
Transport
High quality bikes, well paced tour.
Local specialist: Carl Saulnier-Gagnon
Carl
Carl Saulnier-Gagnon
Local specialist in Québec | Replied on Jul 09, 2023

Thank you Kristin for you message :) I'm so glad you enjoyed Montreal. The food tour is in fact amazing :)
Cheers,

The tour through the highlights of British Columbia
Canada | May 22 - May 31, 2023

Wolfgang
Wolfgang G.
Brazil | Reviewed on Jun 01, 2023
Vancouver and Granville Market was wonderful. Our trip from Vancouver to Whistler, Kelowna with very nice wineries, Banff with beautiful mountain sceneries, Columbia Icefield excursion, Jasper National Park with amazing Mountain Scenery was really fantastic. Our stop in Canmore before leaving from Calgary, was a little more disappointing. The selection of our route from KimKim was overall very satisfactory. Read more

Vancouver and Granville Market was wonderful. Our trip from Vancouver to Whistler, Kelowna with very nice wineries, Banff with beautiful mountain sceneries, Columbia Icefield excursion, Jasper National Park with amazing Mountain Scenery was really fantastic. Our stop in Canmore before leaving from Calgary, was a little more disappointing. The selection of our route from KimKim was overall very satisfactory.

Hotel Reviews
Holiday Inn Vancouver Centre, an IHG Hotel
Vancouver

Service is lousy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aava Whistler Hotel
Whistler
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sandman Hotel & Suites Kelowna
Kelowna, British Columbia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Banff Caribou Lodge and Spa
Banff
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tonquin Inn
Jasper
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Canmore Inn & Suites
Canmore
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Take the Banff Gondola to Sulphur Mountain
Take the Banff Gondola to Sulphur Mountain
Canada
Quality of Experience
Guides, Drivers and Staff
Transport
Drive from Banff to Jasper
Drive from Banff to Jasper
Canada
Quality of Experience
Guides, Drivers and Staff
Transport
Jasper to Banff
Jasper to Banff
Jasper
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Carl Saulnier-Gagnon

The snow and mountains were breathtaking!
Canada | Mar 11 - Mar 17, 2023

Dawn
Dawn R.
Missouri City, TX | Reviewed on Mar 18, 2023
We loved our vacation! The snow and mountains were breathtaking. We really enjoyed skiing the second day. Two of the three of us had never skied and an instructor was imperative! We had Christopher at Lake Louis and he was excellent. We had to secure the lesson through the Fairmont concierge however- Julie was amazing and we were so grateful for her help! We loved both hotels but the Caribou was under construction and they started banging away on the scaffolding Monday morning.
There...
Read more

We loved our vacation! The snow and mountains were breathtaking. We really enjoyed skiing the second day. Two of the three of us had never skied and an instructor was imperative! We had Christopher at Lake Louis and he was excellent. We had to secure the lesson through the Fairmont concierge however- Julie was amazing and we were so grateful for her help! We loved both hotels but the Caribou was under construction and they started banging away on the scaffolding Monday morning.
There were a few times we were frustrated:
The car rental company was not clearly communicated. We had to go searching for any clues as to which company it was and found it on a receipt. We asked for help but I guess because it was the weekend we did not get a response until Monday.
One of the museum sites we wanted to visit and that was suggested was closed the two days we were in Banff (Mon and Tues)
The hotel did not give us ski lift tickets for the second day and this was not clearly outlined. The itinerary stated to pick them up at the “hotel”. Since we changed hotels and the first hotel had our first set of tickets, we assumed the second hotel would have the second set. That was not the case.
We wished some activities were suggested to us prior to the trip. There were a few things we would have liked to do and tried to make reservations for however everything was booked up.
In Banff we didn’t have any direction on the best places to eat (which all required reservations).
We also wish we were told that we needed to make dinner reservations at the Fairmont restaurants ahead of time.
I admit we had very high expectations after our Italy trip; but this was why we used Kimkim again for this trip. We were less impressed this time but still loved the trip and plan to return during the summer at some point.

Hotel Reviews
Banff Caribou Lodge and Spa
Banff

We loved the big, crackling fire in the lobby! The restaurant was excellent and the room was big and roomy. The heat did not work well at first but it was repaired quickly. the hotel itself was under repair so there was scaffolding built along the side we looked out of. We could not access the balcony or even open the doors because of this and the workers started banging away Monday morning. They should have mentioned there was a floor heater for our use. That helped a lot. The spa/hot tub was awesome. The desk failed to give us both sets of lift tickets. We did not know they had the second set and we had already traveled to our next destination without tickets. It was just a headache we didn’t need.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fairmont Chateau Lake Louise
Lake Louise

Amazing! So beautiful. The staff were incredibly helpful, especially Julie at the concierge desk. She helped us secure a ski instructor at the last minute and that made our whole trip! We are so grateful for her help. The food at the new restaurant was excellent. We were really happy with our stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Arts
Calgary

Very cool hotel in the heart of downtown. We weren’t here long but it was a comfortable stay and the staff was very friendly and helpful. We walked right around the corner for dinner at Ten Foot Henry; outstanding food.

Authenticity & Character
Loved the art!
Location
Staff
So helpful and friendly
Cleanliness & Comfort
Our sink would not drain but otherwise, excellent
Activity Reviews
Take the Banff Gondola to Sulphur Mountain
Take the Banff Gondola to Sulphur Mountain
British Columbia

Breathtaking! We really enjoyed this!

Quality of Experience
Guides, Drivers and Staff
Transport
Ski/Snow rental
Canada

Loved our instructor Christopher! The lodge was cozy and vibrant. We had a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marie-Christine Desjardins

Excellent vacation and Carl was very helpful ...
Canada | Sep 27 - Oct 3, 2022

A
Aaron G.
Port Haywood, VA | Reviewed on Oct 05, 2022

Excellent vacation and Carl was very helpful in trip planning in advance as well as help during the trip. Will definitely continue to use KimKim for our next vacation.

Local specialist: Carl Saulnier-Gagnon
Carl
Carl Saulnier-Gagnon
Local specialist in Québec | Replied on Oct 05, 2022

Thank you !
Really glad that you enjoyed your time in Canada.
It will be a pleasure to help you for another trip maybe one day.

Merci

Missed Details
Canada | Sep 15 - Sep 21, 2022

T
Tom S.
Poughkeepsie, NY | Reviewed on Sep 26, 2022
We have used kimkim in the past and like that it advertises specialists in the country in which you want to travel. The service provided for this trip was disappointing. Granted, we were a large group (initially 12 people), but there were many significant details that were missed creating complications and producing unneeded anxiety. The kimkim platform seemed to overly complicate communication and our travel specialist frequently did not check in on the platform for days at a time - so it... Read more

We have used kimkim in the past and like that it advertises specialists in the country in which you want to travel. The service provided for this trip was disappointing. Granted, we were a large group (initially 12 people), but there were many significant details that were missed creating complications and producing unneeded anxiety. The kimkim platform seemed to overly complicate communication and our travel specialist frequently did not check in on the platform for days at a time - so it was difficult to communicate and to remind him of all of the details about our trip (which we should not have had to do in the first place); we finally had to connect on WhatsApp. I will not go into the details that were missed, but suffice it to say that there were complications before the trip and at every stop that required reaching out to the travel coordinator to intervene. I was the primary contact for our group and kept much of this detail from all so that they could experience a restful and anxiety-free vacation. Ultimately, we paid quite a bit for this trip and the kimkim fees were significant, but I do not believe of value in this instance since this was a stressful experience for at least this traveler.

Hotel Reviews
Railroad to book the hotel

The Palace Hotel in Kamloops was a dump! The staff was great, but the hotel has seen its better days. Loud "club" in the bar area that kept many awake into the very early hours.

Authenticity & Character
Location
Staff
Very friendly and helpful
Cleanliness & Comfort
Sheraton Vancouver Wall Centre
Vancouver

Hotel was fine. Basic corporate hotel - well located in downtown area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Rimrock Resort
Banff

Beautiful hotel and location - marred only by disorganized staff in dining areas.

Authenticity & Character
Location
Staff
Staff was very friendly and helpful, but disorganized in dining areas.
Cleanliness & Comfort
Forest Park Hotel
Jasper

Fine motel - kind of far from downtown area and train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Carl Saulnier-Gagnon
Carl
Carl Saulnier-Gagnon
Local specialist in Québec | Replied on Oct 03, 2022

Hi Tom,
We are sorry about the stress that you were put on into but at least we were able to make everything happen even with so many out of our controls things happening.

Sorry for some delay with our messages over the weekend, it can happen during high season.
Thank you

Enjoyed the people of Montréal
Canada | Jul 7 - Jul 12, 2022

L
Lynda B.
Broad Ripple, IN | Reviewed on Jul 19, 2022
Both the historic tour and the foodie tours were fun and meeting people from all over the country (USA) made it enjoyable. I don’t remember our guide’s names. But the daily interactions with the people of the city, the Uber drivers, people we met on the tours was probably the most fascinating. Read more

Both the historic tour and the foodie tours were fun and meeting people from all over the country (USA) made it enjoyable. I don’t remember our guide’s names. But the daily interactions with the people of the city, the Uber drivers, people we met on the tours was probably the most fascinating.

Hotel Review
Hôtel Alt Montréal
Montreal

Hotel Alt provided everything we needed while we stayed in Montréal. The staff were extremely friendly and helpful. Fresh croissants every morning spoiled us!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything - the room and the entire hotel was spotless.
Activity Review
Old Montreal VIP
Old Montreal VIP
Montréal

Our guide was very knowledgeable and we learned so much about Montréal!

Quality of Experience
Our guide - he was very kind and very Canadian French. His family roots were established there so the tour went deeper…
Guides, Drivers and Staff
Transport
It’s a walking tour so you’re constantly moving except to stop to talk about specific points and spots.
Local specialist: Carl Saulnier-Gagnon
Carl
Carl Saulnier-Gagnon
Local specialist in Québec | Replied on Aug 09, 2022

Thank you Lynda,
Montreal is always full of suprise :)