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Wonderful family trip to Panama
Panama | Dec 23 - Dec 29, 2023

J
Jennifer C.
Northbrook, IL | Reviewed on Jan 01, 2024

Our guide Jose in Panama City was wonderful. He was very informed and took great care of our group on both canal tour and metropolitan park. Same with Sophie in Bastimentos. Both excellent.
Travel transfers to and from airports were seamless.
American Trade Hotel was a great choice. Wonderful location, rooms, amenities and staff.
Red Frog was a great experience. The Villa at the resort was terrific, but very far from anything. A golf cart to get around was essential and our Villa didn’t have one. We had to rely on calls for pick ups, which weren’t that reliable and created unnecessary delays and stress. This is really the main issue with the resort and really should be addressed. Also, we were repeatedly told towels were coming at the Beach Club but they never arrived after 4 hours. Things like Villa transportation and towels depreciate from the first class price point.
Finally, really appreciated Lucia’s periodic check-ins throughout our trip.
Overall, very pleased and will use KimKim again.
Thank you.

Local specialist: Lucía Barrios
Lucía
Lucía Barrios
Local specialist in Managua & Panama City | Replied on Sep 19, 2024
Dear Jennifer, Sorry for the late reply on this., thank you so much for your valuable feedback. We're happy to hear you enjoyed your time in Panama, especially with Jose, Sophie. We apologize for the transportation and towel issues at Red Frog. As previously discussed in our chats, I shared your comments with Red Frog, and they have reviewed your stay with their team. While the resort team did not receive any concerns during your visit, they’ve assured us that had they been aware, they... Read more

Dear Jennifer,

Sorry for the late reply on this., thank you so much for your valuable feedback. We're happy to hear you enjoyed your time in Panama, especially with Jose, Sophie. We apologize for the transportation and towel issues at Red Frog. As previously discussed in our chats, I shared your comments with Red Frog, and they have reviewed your stay with their team. While the resort team did not receive any concerns during your visit, they’ve assured us that had they been aware, they would have addressed the issues immediately. They deeply apologize for the situation, value guest experiences and regret the inconveniences you faced.

To enhance future stays, they’ve upgraded their fleet of golf carts for more reliable transportation around the property.

We truly appreciate your insight, as it allows us to ensure an even better experience moving forward. We’re happy that you still enjoyed your overall experience, and we look forward to assisting with your next trip!

Warm regards, Lucia

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