Unique Vacation Planning Platform
Spain
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Dec 18 - Dec 28, 2022
The platform KimKim provided was to me very useful and effective in putting together a personalised trip plan to a destination which I did not do much research into beforehand. It allowed me to choose the exact elements of what we wanted to see and do, and not just take an entire pre-determined package; but saved me the trouble of communication with tens of tour companies, hotels and transport and ticketing services. I just paid one single bill for it all, and though I did not do an exhaustive comparison, I don't believe the prices were unreasonably higher.
Yuri who assisted my booking from start to finish was informative and helpful. The mix-up on one particular day's tour that occurred was addressed by him promptly and responsibly, and a generous compensation was subsequently offered by KimKim for the inconvenience caused.
Overall I was happy with the experience and would consider using Kimkim again
Hotel Review
Our family of 4 had 2 rooms at this hotel, of which one was just a poorly laid out and positioned room which though was unsatisfactory, in itself would not be a fair overall reflection of the hotel. But we had a case of bed bugs in the other room which is unacceptable. The hotel did immediately provide a change of room with out question when we complained. But the ease of their response only made us believe bed bugs is a prevalent problem they have,
Samuel, thank you so much for your review. Really happy that you had fun on your trip to Spain. And thank you for sharing information about the hotel. We take them very seriously. I have disabled this hotel at our platform.