Overall beautiful experience - Aug 31 - Sep 13, 2019
This is our second trip with KimKim and it went well but not quite as smoothly as our first trip in Iceland.
Initially Chris (local travel group) did a great job planning the trip but I am not sure if he left the company or what happened, but it was a bit stressful to have no contact from him after multiple attempts to contact him for 2 weeks prior to our trip starting. Basically after we made the final payment, he never assisted us again. We still had questions on the final details and wanted to add on a few excursions that he said would be no problem to do so later. Thankfully, team members at the Travel12 local company stepped in and answered all of our questions and assisted during our stay in Greece.
Extra special thank you to Dimitris for all of his assistance during the stressful time - he was excellent in answering our questions and helping us finalize items and we thank him very much.
One issue, and not certain if it is a difference in our terminology, but several times I asked if the wedding cruise we booked in Santorini was "private", and Chris assured me that it was just so (and you can see this documentation on the chat history). "Private" tour to me means just our group and no other people; however we were surprised to find that this was not the case on the cruise we booked in Santorini. The cruise was beautiful and fun; but just did not meet our expectations.
Thanks for an overall beautiful trip and experience, if not for the stressful time prior to leaving and the surprise on the "private" tour, it would have been excellent.