A dream down under
Nov 8 - Nov 16, 2023
We loved every part of our trip to Sydney and Cairns! It was a breeze traveling around Australia with the private transfers and accommodations set up. We visited the Great Barrier Reef, the rainforest, the opera house, multiple beaches, museums, shopped, ate and drank our way down under on our free days. We never had to take an Uber or order a taxi as everything was within walking distance, our excursions picked us up directly or we had a private car to and from airports. The app Jon had has download after booking was amazing. Every trip was laid out with contact information and booking details. Recommendations for everything and assistance ready if needed. Jon was easy to reach and even called personally twice to confirm our wishes. 10/10 will work with KimKim again.
Hotel staff up front was wonderful- answered all our questions and gave us suggestions. Housekeeping was less than stellar- sheets/ towels were clean. Floor not so much, lots of fuzz and white hair (we do not have that hair color) on the floor- despite being reached out to vacuum on a survey after check in. Was not vacuumed when cleaning was requested via door handle flyer. Lobby has been updated and is great- rooms and pool really need it next. Great view of harbor when cruise ships don’t block the opera house.
Easy location, walking distance to almost everything. Felt safe, housekeeping was great. Easy to get in and out, clean rooms and clean pool. Friendly staff.