Truly Custom Travel

France | Jun 28 - Jul 11, 2025

We’ve had the good fortune to have had several bespoke vacations, and, to be honest, most custom travel consists of cobbling together common experiences for a particular itinerary. KimKim created a truly individualized plan for our very complicated trip to France and I couldn’t have orchestrated this trip without them. Our trip focused on traveling to France for Megavalanche, a mountain bike race in Alp d’huez so we were transporting a large mountain bike. We had days in Paris prior to heading to the mountains. We had excellent guides for Paris and Versailles and our hotel was in a great location and had bike storage. We had some issues with the hotel charges and the KimKim team assured use they would address them. KimKim arranged all of our transportation, which necessitated having a private vehicle sufficiently large enough to hold our luggage and the bike and train compartments with bike holds. They arranged a rental van for us in Grenoble; I wouldn’t have been able to easily do this as the online rental options didn’t offer vehicles big enough for the bike and luggage. We had difficulty navigating the unfamiliar train stations and systems. We missed our train from Lyon to Paris and I couldn’t figure out how to operate the ticket kiosks to purchase another ticket. I was able to call KimKim and they secured tickets for us online and sent those to us within minutes. They also called us to check and see how we were doing. I really appreciated the immediate support. We also had a few missed connections with our driver upon arriving at some of the stations, as we came out of different exits than our driver was expecting. I was able to easily contact the KimKim team and we were able to meet the driver who in each case, was waiting for us at the station. Typically, I’ve never had to contact the travel agency for support and I couldn’t have been more pleased with the responsiveness of the team. We spent our last few days in France in Normandy and had excellent guides there as well. We had chosen to have a private guide drive us to Normandy so we could stop at Rouen and Etretat. As part of our trip, we wanted to spend a day at the Tour de France and it was quite a challenge for our driver to locate a route from Bayeux to Vire that didn’t involve road closures. Despite his frustration, our driver remained calm, tried his best, unsuccessfully, to sweet talk the police, and ultimately found other roads to Vire. This was our first time using KimKim and I wasn’t sure what to expect. We received the highest level of assistance in planning and organizing the trip prior to arriving in France and fantastic support while in the country. This was an overall excellent group to work with and we have nothing but the highest praise for them.