The BEST! I have never had better customer s...
Portugal
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Aug 17 - Aug 21, 2026
The BEST!
I have never had better customer service from a travel agency ... ever! Diana sent a note every evening detailing what we would be doing the next day that included links as well as the driver's names, times, etc. She also sent a note every day asking how our day went.
My cousin cut his hand and she was gave us all our options from hospitals, to doctors to everything we would need to get it handled.
I was so impressed and will be sure to recommend her to anyone I know going to Portugal.
Thank you to Kimkim to find us such a gem to work with - I will definitely be recommending them as well.
Hotel Reviews
I really enjoyed this Boutique hotel. The breakfast was great and the servers Gabriel and Amiro knew me every morning and ordered my omelet right away. We also ate dinner here and the food was also excellent in the regular restaurant, The only thing I didn't like is the bathroom. The sink was in between a room for the toilet and a room for the shower so there was no privacy. Also, the doors slid open to go in and they were very loud so it was hard to be quiet when using them in the middle of the night without waking my roommate. The hotel was centrally located and we were able to walk everywhere. Right around the corner from the train station with the gorgeous tiles and the Flower street with many shops and fun places to go.
Very centrally located and could walk to many of the places we wanted to see. The staff, Joao in particular, as well as Bruno, was great! They met our needs very quickly - we always need 2 extra towels and they would bring them right away. The breakfast included as over the top! Everything was great. The ladies in the breakfast room were so friendly and helpful. I enjoyed this hotel - beds were comfortable, great shower.
Hi Shari
You‘re the best! 🤩
I’m super happy to hear how much you loved the trip and how you felt our support throughout your trip. As I said, we’re here for you to make sure you were comfortable during your lovely trip! Also, great to hear you liked your accommodation units. They play a key role in your vacation!
Thank you again for trusting our team!
Your friend in Portugal - Diana