Kimkim Trip Reviews for Portugal

4.9
Based on 475 ratings
Read 475 verified reviews by travelers who booked their trip to Portugal on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Celebrating our 30th anniversary in beautiful Portugal
Portugal | Sep 21 - Sep 30, 2024

Connie
Connie L.
Canada | Reviewed on Oct 02, 2024
The goal of our trip was to celebrate our 30th anniversary in a way that would allow us to relax and experience the beauty and wonder of Portugal without worrying planning all the details. Once Marta understood what we enjoyed, she planned a fabulous vacation for us. Our accommodations allowed us to access desirable historic sights and walking paths, ocean beauty within several minutes. The tours Marta booked, like biking through Porto, visiting the Douro Valley, walking through Lisbon and... Read more

The goal of our trip was to celebrate our 30th anniversary in a way that would allow us to relax and experience the beauty and wonder of Portugal without worrying planning all the details. Once Marta understood what we enjoyed, she planned a fabulous vacation for us. Our accommodations allowed us to access desirable historic sights and walking paths, ocean beauty within several minutes. The tours Marta booked, like biking through Porto, visiting the Douro Valley, walking through Lisbon and visiting Sintra created memorable experiences as each guide was excellent, personable and well versed in their area of expertise.

Hotel Reviews
Carvi Beach Hotel
Lagos

Right on the water, near a board walk that allowed you to meander all the along the coastline for many kilometers. We also loved the fact that we could walk to the historic part of the city in minutes. Finally, the rooftop restaurant, with views of the ocean, was fabulous.

Authenticity & Character
It felt like a beach hotel, simple but clean.
Location
Right on the ocean, next to the beach and walking trails.
Staff
Warm and helpful
Cleanliness & Comfort
Simple, part of the room had been redone, not the bathroom but it was very functional
Be Poet Baixa Hotel
Lisbon

Our room was in the heart of the charming city center, close to everything and yet the windows, once closed, blocked all noise. We could see the water from our balcony and walk for hours, seeing many historic sights from this hotel.

Authenticity & Character
The room had everything we needed, including a little fridge and a coffee maker, the breakfast was delicious
Location
Close to the heart of the city
Staff
So kind, helpful, Yves went over and above, the staff was wonderful
Cleanliness & Comfort
Clean rooms, hallways and restaurant.
Flores Boutique Hotel
Porto

In the heart of the city, this gem was clean, filled with charm and offered an amazing breakfast.

Authenticity & Character
The little courtyard on the 4th floor, the dining room with it's painted ceiling, it oozed with charm.
Location
Within walking distance of the historic downtown, we could walk everywhere we wanted to go from here.
Staff
Helpful and friendly
Cleanliness & Comfort
Our room was spotless, and the bed and linens were excellent
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Oct 03, 2024

Hi Connie, thank you for submitting your feedback! It was a pleasure to help you plan a trip to Portugal so you can celebrate your anniversary abroad discover new charming locations and create life-long memories 🤗 Hope to hear from you soon for another adventure! Best, Marta

Active Fall Adventure near Lisbon
Portugal | Sep 15 - Sep 30, 2024

Mark
Mark A.
Canada | Reviewed on Oct 01, 2024
We hiked around several small towns west of Lisbon. The amount of information that we received about the different places, restaurants, etc before we went was comprehensive. The hotels/accommodation was first class. The Ride with GPS app used to help us navigate back roads and wilderness paths worked amazingly well. The weather was perfect for hiking (I would not want to try it in July/August). A moderate level of fitness is required - about 9-15 km hiking/day (but there are options for... Read more

We hiked around several small towns west of Lisbon. The amount of information that we received about the different places, restaurants, etc before we went was comprehensive. The hotels/accommodation was first class. The Ride with GPS app used to help us navigate back roads and wilderness paths worked amazingly well. The weather was perfect for hiking (I would not want to try it in July/August). A moderate level of fitness is required - about 9-15 km hiking/day (but there are options for getting rides). Our luggage was always waiting for us at the next hotel. And the drivers were friendly, knowledgeable, and punctual. (The weather for our hikes was great- essentially sunny, without any rain. We had some afternoon rain one day in Lisbon). Our "Get to know Lisbon with a local" was top notch- walking through the streets of Lisbon, seeing the highlights, and learning history. We cooked (under supervision!) a delicious meal with Cooking in Lisbon, and had an enjoyable evening with 9-10 others).

Hotel Reviews
Sintra Boutique Hotel
Sintra

Central Sintra location- a half block off of the main downtown area. Knowledgeable staff, offering suggestions of places to see. Our hikes took us up to the Moorish castle and Penna Palace. Found some excellent restaurants a short distance from the hotel. Room was first class, comfortable, well appointed

Authenticity & Character
Location
Right in the centre of the old town
Staff
Cleanliness & Comfort
Arribas Sintra Hotel
Sintra

Comfortable first class room, massive salt water swimming pool, excellent restaurants

Authenticity & Character
Location
on the edge of the ocean- we could see people surfing the waves at 7 in the morning and late at night,.
Staff
Cleanliness & Comfort
Quinta Vale da Roca
Azóia

Quiet, secluded location. Intimate- maybe 5-8 suites total. 10 minute walk to a top notch restaurant, 12-15 easy walk to town. Fantastic panorama view of the coast, from our room or from the breakfast area. Enjoyed the knowledgeable wine tour (vineyard on the property). Suspect that we were in the honeymoon suite- large bathtub, well appointed. Large swimming pool. Did not make use of the exercise room, sauna, whirlpool.

Authenticity & Character
Location
a short walk off of the beaten path
Staff
Cleanliness & Comfort
Hotel Baia
Cascais

Central location, easy walk to the beach, first class, excellent services

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Oct 02, 2024

Hi Mark, thank you for taking the time to submit this thorough review! It has been a pleasure to organize this hiking and cultural adventure for both of you 😍 Wish you could visit us in Portugal and/or Spain again in the future as I would be delighted to help. All the best, Marta

All of our guides were wonderful. For our wal...
Portugal | Sep 21 - Sep 29, 2024

L
Lauren O.
Richmond, VA | Reviewed on Sep 30, 2024
All of our guides were wonderful. For our walking Lisbon tour we had Alex who was so passionate and informative. For our Sinta tour we had a Gorge who was a local and took us around and we were able to avoid the mass crowds. He was informative and fun to go through the parks with. He took great pictures. We did feel slightly rushed going through the palace you could tell he didn't like the crowds. Our tour guide for Douro valley was amazing, he was extremely knowledgeable and helpful,... Read more

All of our guides were wonderful. For our walking Lisbon tour we had Alex who was so passionate and informative. For our Sinta tour we had a Gorge who was a local and took us around and we were able to avoid the mass crowds. He was informative and fun to go through the parks with. He took great pictures. We did feel slightly rushed going through the palace you could tell he didn't like the crowds. Our tour guide for Douro valley was amazing, he was extremely knowledgeable and helpful, impecable service, he wouldn't let your wine glass ever be empty. Our private transfer to Coimbra was a pleasant surprise and Martha knew a ton about Portugal and gave us great suggestions on places and other random facts.

Hotel Reviews
Pur Oporto Boutique Hotel by Actahotels
Porto
Authenticity & Character
Location
too far away from the river.
Staff
Cleanliness & Comfort
extremely small shower and didn't have hot water for some showers.
Hotel Mondego
Coimbra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
My Story Hotel Figueira
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Porto's Highlights on an e-Bike
Explore Porto's Highlights on an e-Bike
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Óbidos
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Óbidos
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Small Group Excursion to Sintra & Pena Palace
Small Group Excursion to Sintra & Pena Palace
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Oct 01, 2024

Dear Lauren, thank you so much for this wonderful review! I'll forward your feedback to our guides, drivers, and hotel staff. It has been a real pleasure for me to be a small part of your trip to Portugal and I hope we will keep in touch for your future adventures in Europe! Warm regards, Rita🥰

The trip was great from beginning to end. Ped...
Portugal | Sep 20 - Sep 29, 2024

K
Kathryn B.
Newark, NJ | Reviewed on Sep 30, 2024
The trip was great from beginning to end. Pedro was excellent!!! Stayed in touch with us daily with information and updates. Had the best time. Portugal was amazing Read more

The trip was great from beginning to end. Pedro was excellent!!! Stayed in touch with us daily with information and updates. Had the best time. Portugal was amazing

Hotel Reviews
NEXT - by Savoy Signature
Funchal

Great location and amenities. Very modern with young hip vibe

Authenticity & Character
Modern
Location
On the water and could walk to restaurants and shops
Staff
Friendly
Cleanliness & Comfort
Very clean and comfortable
Condes de Azevedo Palace
Porto

This was a 2 bed, 2.5 bath apartment in a great location. Beautiful old palace updated with all modern amenities. Would definitely stay again on my return to Porto ❤️

Authenticity & Character
Location
Staff
So friendly
Cleanliness & Comfort
Apartment was spotless
PortoBay Marquês
Lisbon

The staff was so friendly and helpful. Location was perfect

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Unveil the Western landscapes of Madeira Island on a Small Group Tour
Unveil the Western landscapes of Madeira Island on a Small Group Tour
Madeira

What an adventure. We had a great time. Small fishing village, off roading in beautiful forests that smelt like eucalyptus, swimming in volcanic pool, visiting a black sand beach and waterfalls. And that wasn’t everything ❤️

Quality of Experience
Guides, Drivers and Staff
Pedro was fantastic, friendly, helpful, knowledgeable and a great driver
Transport
4 wheel drive jeep
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

Beautiful vineyard. The tour so interesting

Quality of Experience
Guides, Drivers and Staff
Victor was so much fun and very knowledgeable
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Had a wonderful walking tour in Porto. A stunning city. Even in the rain

Quality of Experience
Guides, Drivers and Staff
Sara was wonderful. Knew everything thing about the history of Porto and the architecture. Really rnjoyed
Transport
Walking in the rain
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

Stunning!!!!

Quality of Experience
Guides, Drivers and Staff
Nonu was a great captain
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Wonderful day in the beautiful Douro valley. Ivo was a great driver and tour guide. Had so much fun

Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Beautiful Sintra. Great dsy

Quality of Experience
Guides, Drivers and Staff
Viviana was awesome. Knowledgeable, helpful and friendly
Transport
Comfortable car
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

Food was great. Music beautiful ❤️

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Had a great time with Ana. Very knowledgeable and sweet.

Quality of Experience
Guides, Drivers and Staff
Ana is fantastic
Transport
Walking
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 01, 2024

Dear Kathryn,
Thank you so much for your kind words :) - It was truly a pleasure to help make your trip to Portugal special.
I am so happy to hear you had such a great time and enjoyed everything from beginning to end. If you ever plan to visit again or need anything in the future, don’t hesitate to reach out.
Safe travels and hope to see you back in Portugal soon!
Your friend in Portugal - Pedro

Los hoteles muy buenos
Portugal | Sep 14 - Sep 21, 2024

Samuel
Samuel W.
Los Angeles, CA | Reviewed on Sep 28, 2024
Los guías fueron excelentes ,
Irene el tour de Toledo muy buena y muy
Filosa en Lisboa buenísima
Daniela en Lisboa muy buena
Claudio magnífico en Setúbal
En muy buena en Évora Y buen tour
Y el día en Valle Duoro muy divertido
Read more

Los guías fueron excelentes ,
Irene el tour de Toledo muy buena y muy
Filosa en Lisboa buenísima
Daniela en Lisboa muy buena
Claudio magnífico en Setúbal
En muy buena en Évora Y buen tour
Y el día en Valle Duoro muy divertido

Hotel Review
PortoBay Flores
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 03, 2024

Hola Samuel,

¡Muchísimas gracias por tu comentario!
Me alegra saber que disfrutaste de todos los tours y que los guías hicieron un gran trabajo.
Nos esforzamos por ofrecer experiencias memorables, así que es estupendo saber que nuestros guías lo lograron.

Espero poder ayudarte a planear otra aventura emocionante en el futuro. ¡Gracias de nuevo!

Un abrazo,
Helena

Sisters Trip to Portugal
Portugal | Sep 9 - Sep 21, 2024

Diana
Diana
Canada | Reviewed on Sep 25, 2024
We are four sisters who have never before vacationed together. Marta and the KimKim team planned an amazing trip for us! None of the planned activities or accommodations disappointed. There were a couple of snags that were not the fault of the planners. The mountain in Sintra was closed due to fire hazard on the days we were supposed to see our chosen castles, but we were able to adjust our plans and see other places instead. The spa where our massages were booked messed up the date and... Read more

We are four sisters who have never before vacationed together. Marta and the KimKim team planned an amazing trip for us! None of the planned activities or accommodations disappointed. There were a couple of snags that were not the fault of the planners. The mountain in Sintra was closed due to fire hazard on the days we were supposed to see our chosen castles, but we were able to adjust our plans and see other places instead. The spa where our massages were booked messed up the date and had no availability to reschedule, so I guess that's something that should be confirmed ahead of time. All of our guides were very informative and fun to be with. Most of the drivers were also very engaging. We had very little down time, but I wouldn't have wanted to miss a thing that we did or saw. I would suggest that travelers who really want to see the country be prepared for very busy days. If it's relaxation you're looking for, plan lots of down time.

Hotel Reviews
Vila Galé Lagos
Lagos

Not close to old town, but walking distance to one beach. Very large and busy hotel. Beautiful outdoor pools and seating.

Portugal Boutique Hotel
Lisbon
Location
Close to many sites, shops and restaurants
Staff
Attentive, Friendly
Cleanliness & Comfort
Beautiful pillows. Robes and slippers.
Miramar Hotel & Spa
Nazaré
Hotel Mondego
Coimbra

We did not stay at this hotel. I was unable to remove the star.

PortoBay Hotel Teatro
Porto

Very friendly and helpful staff. Clean and comfortable rooms. Convenient location.

Authenticity & Character
Location
Walking distance to many sites and restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

We enjoyed the evening, but it wasn't quite what we expected. We stopped at several times along the road to Sagres, but didn't explore Sagres as described in the tour info. The transport was the same old jeep as the day before.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Rural Algarve
Discover Rural Algarve
Portugal

Nicholas was very friendly and interesting. We loved seeing the countryside and learning about all the different things that grow there or are produced there. The lunch that was included was one of our best meals of the trip.

Quality of Experience
Food
Every part of the meal was delicious.
Transport
Private Yacht Charter to Benagil Caves
Private Yacht Charter to Benagil Caves
Portugal

This was one of our favorite days of the trip. Rudy and Tina were very good at their jobs. We couldn't get into Benagil Cave due to congestion, but Rudy took us to an alternate cave that was beautiful. The yacht was gorgeous! The views were incredible! It was such a great break from all the walking.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

This day was completely changed for us because of the previous day's issues. We saw Cascais the previous day, which was lovely. On this day, Marta took us to Obidos, which we really enjoyed. It was a great alternate plan. Then she took us back to Queluz Palace, which was absolutely incredible! We appreciated that Paulo spoke to Marta about making sure we could get back to Queluz on this day.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Excursion to Sintra & Pena Palace
Private Day Excursion to Sintra & Pena Palace
Lisbon

This day was a bit of a disappointment because we were unable to see Pena Palace and Quinta de Regaleira because the mountain was closed due to the fire hazard that the heat caused. We were given the option of seeing the National Palace and Queluz Palace instead, which we agreed to. Paulo was our driver and guide of Sintra. He was informative and good company. We were late getting to Queluz Palace, though, so we had to go back the next day with Marta.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Privately Guided Visit of Lisbon
Full Day Privately Guided Visit of Lisbon
Lisbon

Josez was friendly and informative. It was a very hot day, and he did his best to find shade whenever possible. We enjoyed the restaurant that he recommended for lunch.

Quality of Experience
Fado Dinner Experience
Fado Dinner Experience
Lisbon

The restaurant, Clube de Fado, was beautiful and the entertainment was excellent. Table service was very good. Not my favorite meal of the trip, but adequate.

Quality of Experience
Guided Visit of Historic Coimbra
Guided Visit of Historic Coimbra
Portugal

Eva was very knowledgeable and friendly.

Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Joao knows exactly how to make this an incredible experience. We enjoyed every single minute of the day. The Quinta lunch and tour was authentic in every way. The river cruise was very peaceful and beautiful. The views were breathtaking. Joao kept us engaged in interesting conversation during transport.

Quality of Experience
Guides, Drivers and Staff
Transport
Vintage Car Tour of Porto
Vintage Car Tour of Porto
Porto

Sandra was a lot of fun and very informative. The tour was longer than described, but very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Sep 26, 2024

Hi Diana, thank you for taking the time to submit your thorough review! It has been a pleasure to organize this sisters' adventure for you and see afterward that your time here has been full of discoveries and fun moments. The whole team thanks you for your feedback and I hope we can work together on another adventure soon! All my best, Marta

Catarina did a great job organizing our Portu...
Portugal | Sep 8 - Sep 24, 2024

B
Blake D.
Canada | Reviewed on Sep 25, 2024

Catarina did a great job organizing our Portugal and Madeira trip. We enjoyed the boutique hotels, private transfers and tours. Drivers and hotel staff were always welcoming and prompt. Our rooms were always ready when we arrived at hotels and our tour guides and drivers provided lots of information as we visited Porto, the Douro, and Madeira. Catarina was always readily available to adjust schedule and logistics, so we thank her and KimKim for a pleasant and satisfying adventure.

Local specialist: Catarina Cotrim
Catarina
Catarina Cotrim
Local specialist in Torres Novas | Replied on Oct 03, 2024

Dear Blake & Linda, thank you so much for your wonderful feedback 😊 I'm very happy that your trip to Portugal went well and I can't thank you enough for all the kindness and availability with which we “worked” throughout the days.

I hope you can come back one day
All the best to you 🩷

Pedro was exceptionally patient and flexible ...
Portugal | Sep 13 - Sep 21, 2024

M
Margaret M.
Denver, CO | Reviewed on Sep 24, 2024

Pedro was exceptionally patient and flexible with our every-changing plans and dates. He kept us informed all the time and was easily accessible and always pleasant and upbeat. I'm grateful to have followed his recommendation to download Whats App so I always knew what where we were supposed to be and what we were to do. We are very pleased with our Kimkim experience. Thanks for everything!

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Sep 26, 2024

Dear Margaret,
Thank you so much for your kind words! I am delighted to hear you had such a positive experience.
We are super glad you enjoyed your journey with Kimkim, and we truly appreciate the opportunity to be a part of your adventure.
Thanks again for the lovely review and for choosing us :)
Your friend in Portugal - Pedro

Excellent Trip and Excellent service from the Kim-Kim team
Portugal | Sep 10 - Sep 23, 2024

Eveline
Eveline G.
Canada | Reviewed on Sep 24, 2024
We were very pleased with the walking tour in Lisbon (guide Ana was amazing), walking tour of Porto (guide Bernado was very good). Our driver for two of our day trips, Carlos was fantastic...very knowledgeable, information, professional and went out of his way to provide us service. We found the 2 hour Tuk Tuk tour to be too long and uncomfortable. Private Douro Valley boat trip and winery tour was excellent. Unfortunately, can't say the same for our driver as he was late on both ends of the... Read more

We were very pleased with the walking tour in Lisbon (guide Ana was amazing), walking tour of Porto (guide Bernado was very good). Our driver for two of our day trips, Carlos was fantastic...very knowledgeable, information, professional and went out of his way to provide us service. We found the 2 hour Tuk Tuk tour to be too long and uncomfortable. Private Douro Valley boat trip and winery tour was excellent. Unfortunately, can't say the same for our driver as he was late on both ends of the trip, not very professional and perhaps hung over.
Overall, it was an amazing trip and I would definitely use Kim Kim again for future trips.

Hotel Reviews
Vila Galé Cascais
Cascais

Excellent location with easy walk to the historic city centre of Cascais. The room was large and we had a large, private balcony overlooking the pool and ocean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vila Galé Lagos
Lagos

Having a beautiful sea view room with a balcony was wonderful. The room was large and the beds comfortable. The pool and surrounding decks were amazing. Great poolside bar. Easy access to the ocean beach as well. Only complaint would be the dinner buffet. The food was mostly lukewarm and over cooked. We ate at the two other restaurants and this was much better than the buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Evora

Centrally located in the old city centre but due to road closures, it was difficult to get around by car. The beds were incredible hard and the pillows non-existant. The restaurant, bar and breakfasts were excellent. The pool and outdoor garden were excellent and nice quiet respite from the business of Evora.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
More pillows and USB charging ports in the rooms
Pestana Porto - A Brasileira
Porto

Great hotel in Porto city centre. The rooms were small but well equipped.

Authenticity & Character
USB ports in the room for easy recharging devices
Location
Staff
Cleanliness & Comfort
Hotel Britania Art Deco
Lisboa

Great boutique hotel right in the city centre. Great room and breakfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto

Interesting tour of Sandeman's winery. We learned a lot about Port and had excellent tastings after.

Quality of Experience
Guides, Drivers and Staff
Transport
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

Our boat pilot Marta and her guide were excellent. It was pretty rough but we never where worried because of Marta's skills. Because of the rough water, there was one cave she didn't go into but we appreciated her safety-minded attidtude. The rock faces and scenery were amazing and a must see in the Algarve.

Quality of Experience
Guides, Drivers and Staff
Transport
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

Enjoyable night out. The food was good and the fado singers were very talented.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Took a taxi and the driver was rude and extremely reckless driver
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Lisbon

Two hours in a Tuk Tuk to Belem was painful. Most of the trip is rushing thru traffic to get to Belem and then a quick tour around. Our guide was fine and we were able to stop and get the original Pasties de Nata.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon's Historic Odyssey Walk
Lisbon's Historic Odyssey Walk
Lisbon

Our guide, Ana was amazing. We learned so much about the history of Lisbon and Porto.

Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

Beautiful winery and a very delicious 3 course meal with wine pairings. The staff were excellent and the views outstanding. After lunch we had a winery tour with 4 tastings of various wines.

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

Great boat pilot and his guide. They both were very knowledgeable and engaging. What could beat cruising the river on a beautiful day, sipping on some sparkling wine?

Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

The entire day was very good with a boat tour and a winery visit included. However, our driver was late picking us up, said he was feeling under the weather. Later he mentioned that he was a wedding the night before and had little sleep. His driving was erratic and he again was late picking us up at the end of the day. First he blamed a car event taking place in the town and then later said he had been sleeping while we were on the winery tour.

Quality of Experience
Guides, Drivers and Staff
Transport
The car was comfortable, driver was not professional
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Our guide, Bernado was very knowledgeable about the different architecture and the history of historic Porto. Only issue was that he was very soft spoken and sometimes it was difficult to hear him, especially when in the old train station where there were many other large tours taking place

Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Our driver Carlos definitely made this trip amazing. Pena Palace was beautiful and well worth it, but there are a lot of tourists making the viewing of the palace slow. The grounds are amazing. Our driver suggested we go to the National Palace in the centre of Sintra as it was much more interesting and not as busy. I am glad he suggested it as it was truly excellent. Carlos went out of his way and bought us some local treats of Sintra for the ride.

Quality of Experience
Guides, Drivers and Staff
Carlos was professional, knowledgeable and able to give us suggestions on how to make the trip better.
Transport
The driver and the comfort of the vehicle
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Sep 30, 2024

Dear Eveline, thank you so much for your kind feedback :)
I am really happy to know that you had a good time in Portugal!
It was great to have you traveling with us.
Thank you so much - Marisa & Across Portugal Team

Portugal 2024
Portugal | Sep 13 - Sep 23, 2024

S
Shelley S.
Newark, NJ | Reviewed on Sep 24, 2024

We had some amazing top notch guides. Natasha. Paulo Emmanuelle and others. Everything was well planned All guides showed up on time. Courteous. Knowledgeable. Helpful.

We weren’t thrilled with hotel in Lisbon. Location was superb. Hotel was ok. All other hotels were perfect

Marina planned the perfect family trip. Ending in the azores was brilliant. Any concerns I had were answered promptly.

I will recommend kimkim to everyone

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Sep 27, 2024

Hi Shelley! Thank you for writing your trip review and for your kind words! I will share your comments with all the team 😊It has been a true pleasure helping you plan your family trip to Portugal. I look forward to helping you plan your next adventure! 🤩Warm regards from Espiritu Travel family

Excelente experiencia
Portugal | Sep 12 - Sep 23, 2024

Raquel
Raquel K.
Mexico | Reviewed on Sep 24, 2024
El viaje realizado con Kimkim fue más que excepcional; se lo recomendaría a todos; son mucho muy serios y eficientes.
Helena siempre atendió nuestras necesidades y estuvo puntual a nuestros llamados, nos asignó guías especialistas y mus expertos en su materia.
Estuvimos muy contentos todo el viaje.
Muchas gracias!
Salomón y Raquel Karakowsky
Read more

El viaje realizado con Kimkim fue más que excepcional; se lo recomendaría a todos; son mucho muy serios y eficientes.
Helena siempre atendió nuestras necesidades y estuvo puntual a nuestros llamados, nos asignó guías especialistas y mus expertos en su materia.
Estuvimos muy contentos todo el viaje.
Muchas gracias!
Salomón y Raquel Karakowsky

Hotel Review
7 Islas Hotel
Madrid

Excelente localización, muy buen servicio, limpio y cómodo.

Authenticity & Character
Moderno
Location
A media cuadra de La Gran Vía
Staff
Muy serviciales
Cleanliness & Comfort
Todo bien
Activity Reviews
Jewish Heritage Walking Experience
Jewish Heritage Walking Experience
Lisbon

Excelente Excelente bien documentada guía!!!!! Nos encantó!!!

Quality of Experience
Guides, Drivers and Staff
Muy documentada guía
Transport
Caminamos
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

Muy simpático guía, muy agradable actividad, todo buen

Quality of Experience
Buenos lugares, buen guía
Food
Salmorejo, tapas
Guides, Drivers and Staff
Todo bien
Transport
Fue caminando
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 03, 2024

Hola de nuevo, Raquel.
Y muchas gracias de nuevo por tus palabras.
Se las pasamos también a los guías, que siempre agradecen estos buenos comentarios sobre ellos.

¡Hasta la próxima!
Un saludo,
Helena

September 2024 trip to Portugal
Portugal | Sep 6 - Sep 17, 2024

Susan
Susan S.
Holualoa, HI | Reviewed on Sep 23, 2024
Joao did an incredible job planning our trip to Portugal. The communication thru the WhatsApp was great! When our flights to Lisbon got cancelled and everyone in our group ended up landing the next day at different times Joao made sure that everyone was picked up when they landed. Taking the stress off of us at that point was greatly appreciated. Joao also sent us a message every day letting us know our schedule for the next day and what time the driver would be at the hotel to pick us... Read more

Joao did an incredible job planning our trip to Portugal. The communication thru the WhatsApp was great! When our flights to Lisbon got cancelled and everyone in our group ended up landing the next day at different times Joao made sure that everyone was picked up when they landed. Taking the stress off of us at that point was greatly appreciated. Joao also sent us a message every day letting us know our schedule for the next day and what time the driver would be at the hotel to pick us up. The drivers were all very informative and professional. I would definitely recommend them to drive as I would not want to drive in Portugal. All of our excursions were fun, but I think the one that everyone liked the most was the visit to the Quinta da Pacheca winery. Our tour guide Fabio was great, and we learned a lot about port wine. The boat excursion thru the Douro valley was beautiful and they held the boat for us because our lunch at the winery took longer than expected. When they tell you that the trip is all about you, they mean it. They all went out of their way to make sure that we saw everything we wanted to see and try all of the local food and drinks. I really enjoyed all of the places that we stayed as well. Joao did a great job of putting us in the middle of the city in Lisbon & Porto, close to everything that we wanted to do and see. I would highly recommend Joao and his team at KimKim as they made our trip to Portugal very memorable to say the least.
Kelly & Susan Snyder

Hotel Reviews
Cascade Wellness
Lagos

The Cascade Wellness was good, but it didn't quite live up to the five-star rating in our minds, especially after staying at the Monumental Palace. The resort itself was beautiful, but some aspects, like the service and amenities, could be improved. We had some nice staff and some staff that didn't really care about what we were talking about. Also, they had just started adding a tip into your bill at the restaurant / bar but didn't tell you about it. So, if you didn't notice it then and you tipped them, they got double tips. It just would have been nice if they pointed it out.

Authenticity & Character
The hotel needs some TLC in places.
Location
Beautiful location but just a little far from town.
Staff
I think maybe they were short staffed at times.
Cleanliness & Comfort
The beds were two double beds put together. Why not just one king bed?
Heritage Avenida Liberdade
Lisboa

Great location, the breakfast was really good, staff very friendly.

Authenticity & Character
Location
Perfect location in Lisbon. A lot of places to see within walking distance.
Staff
Cleanliness & Comfort
Cascais Miragem
Cascais - Portugal

Beautiful hotel - wish we could have stayed longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Albar Hotels Le Monumental Palace
Porto

All of the employees at this hotel go out of their way to make sure that your stay is wonderful. Would highly recommend it and it is very centrally located in Porto.

Authenticity & Character
Absoulety beautiful hotel.
Location
Centrally located to a lot of really good restaurants and bars.
Staff
Everyone was so nice and helpful.
Cleanliness & Comfort
The entire hotel is very clean.
Activity Reviews
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

Quinta da Pacheca was well worth it. Fabio was a great tour guide, and we got to see a group stopping the grapes. Their wine is amazing, and I think everyone should do this tour as the lunch that we had was incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver told us to keep an open mind about the Port wine we were going to try since we didn't like the last winery and he was absolutely right. Completely different experience than the day before.
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

Seeing the caves from the water was amazing. Glad we got to do it. They cancelled our original booking due to weather but we got to squeeze it in before leaving Lagos.

Quality of Experience
Guides, Drivers and Staff
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Our driver, Ricardo, was great. It is kind of a long day in the car, but the scenery was beautiful, and we learned a lot along the way. The boat tour along the Douro River was fun, and we really enjoyed the wine tour and lunch at Quinta da Pacheca.

Quality of Experience
Guides, Drivers and Staff
Transport
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto

I wouldn't do this wine tour. Sandeman didn't give us very good Port wine to try and I have to tell you that all of us didn't want to have it ever again. We kept an open mind and the next winery we went to was so much better.

Quality of Experience
Guides, Drivers and Staff
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

The palace was good to see, and we are glad that we went. Our driver, Petro, was very informative and the place he took us to for lunch was beautiful.

Quality of Experience
Guides, Drivers and Staff
Petro was informative and we saw a lot in that one day.
Transport
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

The Fado experience was something I think everyone should do when they visit Lisbon. The meal that we were served wasn't that good at all. Probably the worse meal that we had in the 12 days we were there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Sep 23, 2024
Hey Kelly and Susan, Wow, I’m so grateful for your incredibly kind words! It was truly a pleasure to help plan your trip to Portugal, and I’m thrilled to hear that everything went smoothly, even with the unexpected flight changes. I’m especially happy that you enjoyed your time at Quinta da Pacheca and the Douro Valley—two of my personal favorites! It means the world to me and the team to know that we could help make your experience memorable. We always aim to ensure every detail is taken... Read more

Hey Kelly and Susan,

Wow, I’m so grateful for your incredibly kind words! It was truly a pleasure to help plan your trip to Portugal, and I’m thrilled to hear that everything went smoothly, even with the unexpected flight changes. I’m especially happy that you enjoyed your time at Quinta da Pacheca and the Douro Valley—two of my personal favorites!

It means the world to me and the team to know that we could help make your experience memorable. We always aim to ensure every detail is taken care of so you can focus on enjoying your travels, and your feedback confirms that we are on the right track.

Thank you again for your trust in us, and I look forward to helping you plan more wonderful adventures in the future!
Your friend in Portugal - João

Beautiful Portugal
Portugal | Sep 11 - Sep 15, 2024

Jennifer
Jennifer B.
Chicago, IL | Reviewed on Sep 22, 2024

Having spent time in many European countries, Portugal did not disappoint! I wish our trip would have allowed us to stay in Porto a bit longer to experience more of the city and it's fabulous views! However, we felt the eBike tour hit a good many of those spots in a short amount of time. Lisbon was also fantastic! I loved that our hotel was right in the city centre and in the middle of everything! We enjoyed be able to walk everywhere. Paulo was an awesome guide for our day trip out of the city! We enjoyed the sites and his knowledge of everything. So glad we had him as our guide!

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Sep 27, 2024

Hi Jennifer, thank you so much for your kind words and wonderful review🥹
It's amazing to hear you had a wonderful time in Portugal! I will pass your words on to our local guides and team who will be so thrilled to hear your feedback! It was a real pleasure working with you and I hope we will be in touch for your future adventure to Portugal. Thank you for choosing the Espíritu Travel family. All the best, Marina 🥰

El viaje ha sido espectacular!!!!
Portugal | Sep 14 - Sep 21, 2024

Raquel
Raquel K.
Mexico | Reviewed on Sep 22, 2024
El viaje ha sido espectacular!!!! Muy bien organizado y hemos aprovechado muchísimo las oportunidades.
Tuvimos que contactar a nuestras especialistas en el trayecto y siempre nos dieron respuestas prontas y oportunas. Estamos muy contentos y agradecidos. Utilizaremos este servicio nuevamente y lo recomendaremos mucho.
Muchas gracias.
Read more

El viaje ha sido espectacular!!!! Muy bien organizado y hemos aprovechado muchísimo las oportunidades.
Tuvimos que contactar a nuestras especialistas en el trayecto y siempre nos dieron respuestas prontas y oportunas. Estamos muy contentos y agradecidos. Utilizaremos este servicio nuevamente y lo recomendaremos mucho.
Muchas gracias.

Activity Review
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

Excelente experiencia, bellísimo lugar, recibimos muchísimo!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 03, 2024

Hola Raquel,

¡Muchísimas gracias por tu maravilloso comentario! Me alegra muchísimo saber que el viaje fue tan especial para vosotros y que todo salió como esperabais.
Fue un placer ayudarte en cada detalle, y saber que estuviste en buenas manos con nuestros guías y especialistas me llena de satisfacción.
Aprecio mucho tu confianza y recomendación, y estaré encantada de ayudarte en futuras aventuras.

¡Un abrazo y gracias de nuevo!
Helena

Vineyard at Quinta da Pacheca was excellent.
Portugal | Sep 6 - Sep 17, 2024

M
Mary M.
Spokane Valley, WA | Reviewed on Sep 21, 2024
Vineyard at Quinta da Pacheca was excellent. The guide we had, Fabio, was very well versed in the winemaking process, and answering many questions we had. The service was excellent for lunch, food and wine pairings was excellent. It was probably the favorite for us of our whole trip. Mary and Bruce Read more

Vineyard at Quinta da Pacheca was excellent. The guide we had, Fabio, was very well versed in the winemaking process, and answering many questions we had. The service was excellent for lunch, food and wine pairings was excellent. It was probably the favorite for us of our whole trip. Mary and Bruce

Hotel Reviews
Cascade Wellness
Lagos
Authenticity & Character
Location
Cleanliness & Comfort
Cleaning staff was insufficient to be rated 5 star, maybe better training to have essential items in room like tissues for our 3 night stay. No extra pillows or blankets. Curtain rods and toilet paper holder were broken from the start of our stay, which we did mention to staff twice.
Heritage Avenida Liberdade
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascais Miragem
Cascais - Portugal

Great pool area and staff members did a great job. Wish we would have stayed there anther day longer.

Authenticity & Character
From lobby to pool was 5 star for sure, impressive elevator with view and sitting areas add luxury to this hotel.
Location
Ocean front view was amazing.
Staff
Very attentive to our dining pleasures.
Cleanliness & Comfort
Luxurious huge King bed, 5 star attentive cleaning staff before and after we arrived.
Maison Albar Hotels Le Monumental Palace
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Such a Great 5 Star Hotel, everything from check in to check out Very attentive to our needs in the Hotel, our room, the amenities were excellent and the Bar staff was excellent.
Activity Reviews
Farewell
Farewell
Lisbon Int. Airport (LIS)

Rush hour traffic on the freeway. Pick up was at 0730, Not sure if there was a better way to get to Airport. Luggage did not get on our connecting flight to London on time.

 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

Fun boat tour, saw amazing cave and cliff formations, along with waterfalls.

Quality of Experience
Guides, Drivers and Staff
Captain was very good at guiding his boat in narrow spaces. Was exciting!
Transport
Transfer from Porto to Lagos
Portugal
Guides, Drivers and Staff
Transport
Driver was attentive to our needs for stops along the way.
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

Fun boat ride to see beautiful Duro River.

Quality of Experience
Guides, Drivers and Staff
Captain was informative about area
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

Excellent service, great food choices, 5 star service with wine pairings.

Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Absolutely excellent experience

Quality of Experience
The guide Fabio, at Vineyard was very informative and interesting to listen to. The lunch service and wine pairings were wonderful.
Guides, Drivers and Staff
Transport
He pointed out interesting sites along the way.
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Driver was pleasant, informative of area, and talkative
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Driver was attentive to our needs.
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Sep 26, 2024

Hey Mary and Bruce
Thank you so much for your feedback, kind words and constructive feedback.
I am super happy to know you had a wonderful time in Portugal.
Muito Obrigado!!
Your friend in Portugal - João

The trip was wonderful. The Azores and the A...
Portugal | Sep 4 - Sep 14, 2024

Melinda
Melinda L.
Cumberland, RI | Reviewed on Sep 21, 2024
The trip was wonderful. The Azores and the Algarve were so different yet so beautiful. As a couple in a group of 8 we had unfortunate hotel issues. Our hotel room in Terceira had a terrible musty smell, and no one worked with us to address it. We were surprised to learn the apartment suites in Lagos did not have locks on the bathroom or bedroom doors. The guides were wonderful and worked with our large group to accommodate individuals needs. Jorge and Ivo made the touring days... Read more

The trip was wonderful. The Azores and the Algarve were so different yet so beautiful.

As a couple in a group of 8 we had unfortunate hotel issues. Our hotel room in Terceira had a terrible musty smell, and no one worked with us to address it. We were surprised to learn the apartment suites in Lagos did not have locks on the bathroom or bedroom doors.

The guides were wonderful and worked with our large group to accommodate individuals needs. Jorge and Ivo made the touring days informative, fun and so enjoyable. The pilot and co-pilot on our sail cruise were also lovely. Thank you Leo and ‘Nunu’.

Please inform future clients there are limited taxis in Terceira. We had to walk home from dinners as we could only locate a single taxi, and the sidewalks were frequently blocked with parked cars or narrowed to a small strip-requiring we walk in the street with oncoming traffic in the dark.

Hotel Reviews
Cascade Wellness
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palacio Santa Catarina Hotel
Angra do Heroísmo, Azores, Portugal

Our room had a terrible musty smell and no resolution was offered-not a new room, air purifier, dehumidifier or moisture absorbing beads. Some staff were lovely-especially Leo, while others were not very hospitable. Front desk staff should be bilingual and more forthcoming with information re the island-such as there are no taxis after 9.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Octant Furnas
Furnas, Povoação, Azores
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Boat Tour to Ponta da Piedade
Boat Tour to Ponta da Piedade
Lagos (Algarve)

Luxury on the coast of the Algarve. An amazing view of the coast from a beautiful sailboat with many creature comforts. The staff were knowledgeable and added so much to the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Terceira Island: Sights & Scenery Day Trip
Terceira Island: Sights & Scenery Day Trip
Azores

Ivo was wonderful! He customized the day so we had a slice of Terceira to sample. Joe Ferreira generously shared his vineyard and home with us. Lunch, including Alcatra, was great!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Whale & Marine Life Watching from Terceira Island
Whale & Marine Life Watching from Terceira Island
Azores
Quality of Experience
Guides, Drivers and Staff
Transport
Amazing whale watch! I didn’t realize we would go that fast and the ride would be so bumpy but It was amazing to see dolphins, false killer whales and a female sperm whale up close in their environment. Victor was very knowledgeable.
Private walking tour of Angra do Heroismo
Private walking tour of Angra do Heroismo
Azores

Anga was lovely and so knowledgeable. She helped us appreciate the history of the island and shared personal stories that made it real.

Quality of Experience
Guides, Drivers and Staff
Transport
São Miguel's Wild and Mountainous Northeast: Culture, Gastronomy & History
São Miguel's Wild and Mountainous Northeast: Culture, Gastronomy & History
São Miguel Island
Quality of Experience
Guides, Drivers and Staff
Transport
Spectacular Lakes & Viewpoints!  A Day trip to Lagoa do Fogo & Sete Cidades
Spectacular Lakes & Viewpoints! A Day trip to Lagoa do Fogo & Sete Cidades
São Miguel Island
Quality of Experience
Guides, Drivers and Staff
Transport
Terra Nostra Thermal Water Pools - Recommended visit
Terra Nostra Thermal Water Pools - Recommended visit
São Miguel Island
Quality of Experience
Local specialist: James Monro

We really enjoyed this trip!
Portugal | Sep 7 - Sep 20, 2024

Jennifer
Jennifer E.
Benton Harbor, MI | Reviewed on Sep 21, 2024
We really enjoyed this trip. We loved Porto and wish we had more time there and in Cascais. When we had a problem at the Hotel Vila Gale in Cascais, Joao handled it for us. We had a terrific time with our drivers, Ivo and Joao. To note, the car was not clean when we picked it up and we had to clean the windshield in order to see when driving. Overall, this was a memorable, fabulous experience. Read more

We really enjoyed this trip. We loved Porto and wish we had more time there and in Cascais. When we had a problem at the Hotel Vila Gale in Cascais, Joao handled it for us. We had a terrific time with our drivers, Ivo and Joao. To note, the car was not clean when we picked it up and we had to clean the windshield in order to see when driving. Overall, this was a memorable, fabulous experience.

Hotel Reviews
Vila Galé Cascais
Cascais
Authenticity & Character
Location
Staff
Cleanliness & Comfort
We had bedbugs and had to change rooms.
Vila Galé Lagos
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Evora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Hotel Porto Jardim
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lisboa Plaza
Lisboa

Location!

Authenticity & Character
Location
Off Liberty Avenue and close to everything.
Staff
Cleanliness & Comfort
Activity Reviews
Farewell
Farewell
Lisbon Int. Airport (LIS)
Quality of Experience
Guides, Drivers and Staff
Transport
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal
Quality of Experience
Guides, Drivers and Staff
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Thank you, Bernardo!

Quality of Experience
Guides, Drivers and Staff
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon
Quality of Experience
Food
Guides, Drivers and Staff
Private Transfer from your hotel to a unique Fado Experience
Private Transfer from your hotel to a unique Fado Experience
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon's Historic Odyssey Walk
Lisbon's Historic Odyssey Walk
Lisbon

Thank you, Nadia!

Quality of Experience
Guides, Drivers and Staff
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Sep 23, 2024

Hey Jennifer and Aaron,
Thank you so much for your kind words and feedback on our service regarding your recent trip to Portugal!
I am super happy to know you had a great time - that is the most important :)
Your friend in Portugal - João

Pedro, our guide in Lisbon was amazing! He wa...
Portugal | Sep 4 - Sep 13, 2024

E
Elizabeth W.
Newark, NJ | Reviewed on Sep 20, 2024
Pedro, our guide in Lisbon was amazing! He was knowledgeable and fun. Our hotel, the Torel Palace Porto was spectacular and such a surprise, a beautiful bathroom set in a gorgeous room surrounded by mirrors and the poet after whom our room was named was carved in plaster over the bed. A beautiful country and wonderful people. Read more

Pedro, our guide in Lisbon was amazing! He was knowledgeable and fun. Our hotel, the Torel Palace Porto was spectacular and such a surprise, a beautiful bathroom set in a gorgeous room surrounded by mirrors and the poet after whom our room was named was carved in plaster over the bed. A beautiful country and wonderful people.

Hotel Review
Torel Palace Porto
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Sep 20, 2024

Thank you Elizabeth!
I'm also passing along your words to Pedro - he'll be happy :)

Such a wonderful trip!!
Portugal | Sep 11 - Sep 19, 2024

Jen
Jen S.
Machesney Park, IL | Reviewed on Sep 20, 2024
Such a wonderful trip!! The thing I like most about KimKim is the way they work with locals to create unique experiences and this trip shone in that area especially with my trips to the Douro Valley and Sintra/Cascais/Estoril and the dinner with locals. The drivers for the day-long excursions truly went above and beyond to ensure I had wonderful experiences and the couple who hosted the dinner were so warm. I left this trip feeling like I've made some friends in Portugal. I was disappointed... Read more

Such a wonderful trip!! The thing I like most about KimKim is the way they work with locals to create unique experiences and this trip shone in that area especially with my trips to the Douro Valley and Sintra/Cascais/Estoril and the dinner with locals. The drivers for the day-long excursions truly went above and beyond to ensure I had wonderful experiences and the couple who hosted the dinner were so warm. I left this trip feeling like I've made some friends in Portugal. I was disappointed my sunset experience was canceled but it was an unfortunate accident no one could have predicted and the company tried to reschedule - my plans just didn't allow for it. The unfortunate forest fires also impacted my visit but I didn't feel like I missed anything at all because plans were made to provide a beautiful alternative.

Hotel Reviews
Madalena by The Beautique Hotels
Lisbon

This was my least favorite hotel. It feels like it's trying too hard to be cool. The location is nice and central and the staff was cordial. But the room was extremely small, there was not near enough storage and the pillows were awful. Having everything electronic removed a lot of the character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pestana Porto - A Brasileira
Porto

The location was the best part of this hotel. The front desk staff was lovely but the staff running breakfast were not terribly friendly or helpful. There was one exception - a gentleman who I only saw once. Every other morning seemed to be the same women. The only other downside was the rooms had one-ply toilet paper. At a hotel of this quality I would expect better.

Authenticity & Character
Location
Staff
Front desk staff was very nice. The women working breakfast were borderline unapproachable.
Cleanliness & Comfort
Marina Rio
Lagos

The location was perfect - very walkable to everything. The room was lovely - having a balcony to sit out and enjoy the marina was my favorite part. The only thing I wasn't impressed by was the breakfast. It was pretty basic and the same thing every day. So if breakfast is important to you, I would simply plan to go to a local cafe.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dinner With Locals at a Local Home
Dinner With Locals at a Local Home
Lisbon

A perfect way to end my trip! Sofia and Carlos were just wonderful. It is clear they don't host these dinners to make money - they truly want to meet people and make them feel welcome in their country. There were issues with both my booking and the booking of the couples I ate with but Sofia and Carlos went out of their way to make sure we all still had a wonderful time. I will go out of my way to reach out to Sofia and Carlos if I make my way back to Lisbon. They could not have been lovelier.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Julia was lovely and clearly loves her city. This was obvious in the time she took explaining the history. She showed me areas I certainly wouldn't have found on my own.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

My driver was wonderful. He went out of his way to tailor my experience and ensure I experienced Port the right way. The lunch we had with Rafael was very cool. I tried a lot of foods I never would have on my own and Rafael is an absolute jewel. The river cruise was wonderful but this is another experience I could have bought on my own via viator. I would have preferred something smaller. My driver, Rafael and the gorgeous scenery made up for it.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Porto by Tuk Tuk
Guided Visit of Porto by Tuk Tuk
Porto

This was a lot of fun. My driver was very sweet and made the best of modifying his original plan due to a marathon that kept us from exploring along the river. I feel his company should have done a better job preparing him for that - a marathon is scheduled months in advance and he was totally unaware. He felt bad he couldn't provide the experience he wanted and was very apologetic. I didn't feel jipped though - he showed me lots of fun nooks and crannies of Porto.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting Tour from Lagos
Wine Tasting Tour from Lagos
Portugal

This was one of my least favorite tours. The driver was late and I was unable to reach him to find out if I was in the wrong place or where he was. He was lovely and knowledgeable but it didn't start out good. I also felt very rushed in the village. I wish there'd been more time to explore. The winery was beautiful but a few slices of cheese and meat doesn't equal tapas.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Excursion Inside Benagil Caves
Boat Excursion Inside Benagil Caves
Portugal

The caves themselves were beautiful but I was hoping for something a little smaller. This tour felt like something I could have booked myself through Viator. The caves were also very touristy - we were never in one alone.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

I was unable to do this one due to the driver getting in an accident. They would have rescheduled but it was my last night in Lagos so we weren't able to do that. I got a refund instead.

Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

This might have been my favorite experience of all. We got a late start due to traffic and the forest fires impacted one of the places I was to visit but Paulo most definitely made up for any snafu with his warmth and above-and-beyond generosity with his time. I even got to visit the family restaurant and meet his wonderful wife. If I'm able to go back I know I'll have friends to meet up with for a Pastel de Nata and cappuccino.

Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto

This tour also felt like something I could have booked myself. The guide was fun and the places we went lovely, it just didn't feel special.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 03, 2024

Hi Jen,

Thank you so much for sharing your experience! I'm thrilled to hear how much you enjoyed your time in Portugal, especially those special moments in the Douro Valley and Sintra.
I'm sorry the sunset experience couldn't happen as planned, but I really appreciate your understanding. We always aim to create memorable moments, and it’s great to hear that the alternative plans worked out despite the unexpected challenges.

Waiting for your Spain trip!

Warmest regards,
Helena

I wouldn't use Kim Kim again. Sorry.
Portugal | Sep 1 - Sep 8, 2024

C
Christine B.
Chicago, IL | Reviewed on Sep 19, 2024
The Libson Winery tasting event was WONDERFUL! We also loved the Lagos grotto kayaking tour. I would have changed some of the other events had I known it was going to take 1 & 2 hours to get to the event. One of our tours was cancelled d/t weather and rescheduled to the next day, but WE could not cancel the tour Kim Kim had already scheduled for us the next day. I think I should have been notified of the driving situation in Evora. Part of the reason I chose to try Kim Kim was so I... Read more

The Libson Winery tasting event was WONDERFUL! We also loved the Lagos grotto kayaking tour. I would have changed some of the other events had I known it was going to take 1 & 2 hours to get to the event. One of our tours was cancelled d/t weather and rescheduled to the next day, but WE could not cancel the tour Kim Kim had already scheduled for us the next day. I think I should have been notified of the driving situation in Evora. Part of the reason I chose to try Kim Kim was so I would not have to do so much leg work. Ultimately, I still had to do a lot of leg work...and a the last minute because vouchers were not provided until 2 weeks before the trip.

Hotel Reviews
Marina Club Lagos Resort
Lagos
Authenticity & Character
Location
Would have preferred something on the ocean
Staff
Cleanliness & Comfort
The Noble House
Evora

Very limited parking and literally NO parking within the walls so you had to go a LONG way with luggage on cobblestone.

Authenticity & Character
Location
Location was within medieval walls w/o parking. Parking, if available, was not included in the package price.
Staff
Cleanliness & Comfort
Activity Reviews
Divers with experience Algarve
Divers with experience Algarve
Albufeira

We had to cancel this tour because the Kayaking tour was rescheduled for the same day. My husband was not able to kayak and dive on the same day due to rotator cuff injuries. Kim Kim would not reimburse us.

Quality of Experience
Guides, Drivers and Staff
Lisbon Walking Tour
Lisbon Walking Tour
Lisbon

Loved our guide. Very enthusiastic and provided just the right amount of history and humor to hold our interest throughout the tour.

Quality of Experience
Guides, Drivers and Staff
Private Wine Tour to Arrábida and Comporta with Horseback Riding
Private Wine Tour to Arrábida and Comporta with Horseback Riding
Lisbon

We enjoyed the horseback ride very much but had no idea it was going to take almost 2 hours to get there and back.

Quality of Experience
Premium Portuguese Wine & Tapas Tasting at a Wine Bar
Premium Portuguese Wine & Tapas Tasting at a Wine Bar
Lisbon

This was one of the highlights of our trip! And since it as our first event, I was very excited to experience the remainder of our events.

Quality of Experience
Explore Grottoes While Kayaking from Lagos
Explore Grottoes While Kayaking from Lagos
Lagos (Algarve)

We loved this activity

Quality of Experience
Guides, Drivers and Staff
Transport
Essential Sintra: Quinta da Regaleira, Pena Palace and Cascais - Full Day
Essential Sintra: Quinta da Regaleira, Pena Palace and Cascais - Full Day
Lisbon

The voucher provided little details regarding meeting place. When I called the tour providers number on our voucher, I was told we did not have a tour that day. Very frustrating. Then Kim Kim offered us a half day tour to Sintra, which we took. We still had to pay the full day tour price and did NOT get to go to Pena Palace. The tour itself sucked. Didn't care for the guide. All we saw was Sintra palace and then we had 20 minutes to 'explore' before we had to get back on the bus. At Cascais, we had 40 minutes to explore. We were extremely disappointed and wish we had NEVER agreed to accept this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tiernan O'Rourke Araujo
Tiernan
Tiernan O'Rourke Araujo
Local specialist in Galicia, Spain | Replied on Sep 24, 2024
Hi Christine, Thank you for your feedback. We're glad to hear that you enjoyed the Lisbon Winery tasting event and the Lagos grotto kayaking tour. Unfortunately, unforeseen weather conditions can sometimes affect outdoor activities, and in such cases, we're unable to proceed with the tour as planned. However, we suggested the option of rescheduling it to the following day, which was the only available date for the activity. And we didn't reschedule it until we had your confirmation. As... Read more

Hi Christine,

Thank you for your feedback. We're glad to hear that you enjoyed the Lisbon Winery tasting event and the Lagos grotto kayaking tour.

Unfortunately, unforeseen weather conditions can sometimes affect outdoor activities, and in such cases, we're unable to proceed with the tour as planned. However, we suggested the option of rescheduling it to the following day, which was the only available date for the activity. And we didn't reschedule it until we had your confirmation.

As previously mentioned, all excursions booked are non-refundable if cancelled with less than 48 hours' notice.

Regarding the vouchers, we sent the final vouchers and itinerary 30 days before the start of your trip.

We appreciate all your feedback and we'll keep in mind when designing next trips.

Thank you for your understanding.

Best regards,

Tiernan
E&W