Kimkim Trip Reviews for Portugal

4.9
Based on 602 ratings
Read 602 verified reviews by travelers who booked their trip to Portugal on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Joao and team did an excellent job to customi...
Portugal | Jun 27 - Jul 5, 2025

S
Susan B.
Flagami, FL | Reviewed on Jul 06, 2025

Joao and team did an excellent job to customize our experience. Excellent time all around. Thanks to the team!

Local specialist: João Branco

Portugal is a full of Pride and History
Portugal | Jun 18 - Jun 26, 2025

L
Luis B.
Flagami, FL | Reviewed on Jul 03, 2025
Overall it was a good experience. All the logistics of moving us from place to place and all the tours were well executed. the hotels, except for one was very nice. Miragem in Cascais was great, except the pool was freezing. Liberdade Porto Bay in Lisbon was excellent. Conde Azevedo Palace, a very rustic location, was not up to our standards and when I complained to Across Portugal, the provider, there was not much they could do that would not cost me an arm and a leg. I was a touch... Read more

Overall it was a good experience. All the logistics of moving us from place to place and all the tours were well executed. the hotels, except for one was very nice. Miragem in Cascais was great, except the pool was freezing. Liberdade Porto Bay in Lisbon was excellent. Conde Azevedo Palace, a very rustic location, was not up to our standards and when I complained to Across Portugal, the provider, there was not much they could do that would not cost me an arm and a leg. I was a touch offended that the young lady said it was the 2nd best hotel in Porto. I can guarantee that the second best hotel in Porto does not have creaky floors, smelly refrigerator, dirty walls and insufficient hot water to fill a tub. It also had its share of bugs including a spider in our bed. it made our 3 days in Porto unpleasant to say the least and no compensation was offered or considered. Places worth seeing, Obidos, The Pacheca winery, Duoro valley, Nazare, Cascais. Places that underwhelmed, Pena Palace and the adjacent town.

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jul 04, 2025
Dear Luis,
Thank you so much for taking the time to share your detailed feedback with us.
We are truly glad to hear that overall, you had a positive experience - from the smooth logistics and well-organized tours to your enjoyment of locations like Óbidos, Douro Valley, Nazaré, and Cascais. It’s especially nice to know you appreciated the Miragem in Cascais (despite the chilly pool!) and the excellent stay at Liberdade Porto Bay in Lisbon. It’s wonderful to know you enjoyed so much of the... Read more

Dear Luis,
Thank you so much for taking the time to share your detailed feedback with us.

We are truly glad to hear that overall, you had a positive experience - from the smooth logistics and well-organized tours to your enjoyment of locations like Óbidos, Douro Valley, Nazaré, and Cascais. It’s especially nice to know you appreciated the Miragem in Cascais (despite the chilly pool!) and the excellent stay at Liberdade Porto Bay in Lisbon.

It’s wonderful to know you enjoyed so much of the journey, but it’s unfortunate that the apartment at Conde Azevedo Palace let you down and negatively affected that portion of your trip.

Upon receiving your complaint during the trip, we promptly contacted the accommodation unit. We understand that a room change was arranged in response, though it’s clear that even with this adjustment, the accommodation still did not meet your expectations. We regret the discomfort and inconvenience this caused.

Regarding the comment that Conde Azevedo is the “second-best” property in Porto, we believe the representative was referring to its TripAdvisor ranking - where it is currently listed as #2 out of 202 apartment/condo-style accommodations.

Your feedback is incredibly valuable to us. It will help us provide a better experience for future travelers. Thank you again for your honesty - it helps us uphold and improve the standard of service we strive to provide.

Your Friend in Portugal - Pedro

Amazing Portugal trip
Portugal | Jun 1 - Jun 9, 2025

Bonnie
Bonnie W.
Flagami, FL | Reviewed on Jul 02, 2025
The food tour in Porto was amazing and the CoolTours Sintra day trip is a must do. Kim Kim plans a great trip! Read more

The food tour in Porto was amazing and the CoolTours Sintra day trip is a must do. Kim Kim plans a great trip!

Hotel Reviews
Casa dos Lóios by Shiadu
Porto

Great service, clean and excellent location. They also had an amazing breakfast.

Authenticity & Character
Location
You can walk to many of the main sights and there are plenty of places to eat within walking distance also.
Staff
Everyone was very friendly.
Cleanliness & Comfort
Costa D’Oiro Ambiance Village
8600-544

Love the location and the very spacious rooms.

Authenticity & Character
Location
We could walk to the main plaza with many shops and restaurants.
Staff
Everyone was very friendly.
Cleanliness & Comfort
MeraPrime Gold Design Hotel
Lisbon

Great location but small rooms.

Authenticity & Character
Location
Easy walking distance to many sights, hotels, and shops.
Staff
Cleanliness & Comfort
The rooms are the typically smaller size rooms in the older areas of Europe. It was safe and clean.
Activity Reviews
Explore Porto's Culinary Scene and Bolhao Market
Explore Porto's Culinary Scene and Bolhao Market
Porto

One of favorite tours ever! We loved everything we tried and the guide was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Sintra and Quinta de Regaleira
Discover Sintra and Quinta de Regaleira
Lisbon

An amazing tour and amazing sights. I would recommend this tour to anyone. Rui was our guide and he was phenomenal.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha

Our local specialist Joao was amazing. He wa...
Portugal | Jun 23 - Jun 29, 2025

G
Greg D.
Concord, MA | Reviewed on Jun 30, 2025
Our local specialist Joao was amazing. He was so helpful planning day trips and restaurant reservations. We had the best time! Read more

Our local specialist Joao was amazing. He was so helpful planning day trips and restaurant reservations. We had the best time!

Hotel Review
Bela Vista Hotel & Spa
Portimao

Once you enter the gates to the hotel property, it is an amazing experience. The property was beautiful and the service was beyond our expectations!

Authenticity & Character
The hotel main building was beautiful and authentic Portuguese architecture and design.
Location
Staff
Cleanliness & Comfort
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 30, 2025

Hi Greg,

Thank you so much for your kind words! I’m really happy to hear you had such a great time and that the day trips and restaurants worked out well. It was a pleasure helping you plan your journey, and I’m so glad it all came together for you.

If you ever decide to return to Portugal, I’ll be here and more than happy to help again.

Your friend in Portugal - João

Diana did a wonderful job planning our Portug...
Portugal | May 31 - Jun 7, 2025

T
Tara D.
Dallas, TX | Reviewed on Jun 29, 2025
Diana did a wonderful job planning our Portugal trip. From the moment that we were picked up at the aiport in Lisbon to the day that we were dropped off at the Porto airport, everything was seamless. Our first driver, Carlos, went out of his way to make sure that everything was perfect. Our driver in Porto, Ricardo, was equally as wonderful. They even set up dinner with locals at their home. Having all of this arranged made this a true vacation!!! I would highly recommend using KimKim to... Read more

Diana did a wonderful job planning our Portugal trip. From the moment that we were picked up at the aiport in Lisbon to the day that we were dropped off at the Porto airport, everything was seamless. Our first driver, Carlos, went out of his way to make sure that everything was perfect. Our driver in Porto, Ricardo, was equally as wonderful. They even set up dinner with locals at their home. Having all of this arranged made this a true vacation!!! I would highly recommend using KimKim to plan your next vacation!

Hotel Reviews
PortoBay Marquês
Lisbon

Wonderful accommodations!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Condes de Azevedo Palace
Porto

Convenient and updated apartment!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Jun 30, 2025

Hi Tara!
Thank you sooo much for your kind review. It truly means a lot to us! We’re thrilled to hear that our team, especially our drivers, helped create such an authentic experience during your time here.
We’d love to welcome you and your family back to Portugal someday!
Thank you for your trust! 😊
Your friend in Portugal - Diana

Azores with my son and daughter
Portugal | Jun 14 - Jun 21, 2025

Gail
Gail M.
Maplewood, NJ | Reviewed on Jun 29, 2025
My son, daughter and I had a wonderful experience visiting the Azores. The beauty of San Miguel and Terceira exceeded our expectations. Raquel did an amazing job organizing the trip - she listened to our requests and coordinated the adventure. The most wonderful part of our experience was our San Miguel guide Natasha. She took us on amazing hikes, told us about the island's people and culture, and we just loved learning everything from her. Natasha organized a lovely lunch with a local... Read more

My son, daughter and I had a wonderful experience visiting the Azores. The beauty of San Miguel and Terceira exceeded our expectations. Raquel did an amazing job organizing the trip - she listened to our requests and coordinated the adventure. The most wonderful part of our experience was our San Miguel guide Natasha. She took us on amazing hikes, told us about the island's people and culture, and we just loved learning everything from her. Natasha organized a lovely lunch with a local dairy farmer and his wife - the highlight of the trip! Our guides in Terceira were terrific as well - we learned so much about the history of Terceira. An added bonus was that we arrived during one of the island's festivals and were able to enjoy that as well. Thank you for this wonderful memory.

Hotel Reviews
Açores Autêntico Boutique Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Açores Atlântico
Ponta Delgada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Raquel Aceituno

Kimkim Did Not Disappoint!
Portugal | Jun 16 - Jun 23, 2025

MARY
MARY C.
Nicetown-Tioga, PA | Reviewed on Jun 26, 2025
Kimkim did an amazing job planning our very pleasurable trip to Portugal. The activities and guides were lovely. The lodging was perfect for each location and they were easy to reach whenever we needed help. We told everyone on our travels how exceptional Kimkim had been to work with from start to finish. This trip was the perfect blend of adventure, culture, food, wine, and leisure. We were so impressed that we already logged onto the site to see other destination spots they service so... Read more

Kimkim did an amazing job planning our very pleasurable trip to Portugal. The activities and guides were lovely. The lodging was perfect for each location and they were easy to reach whenever we needed help. We told everyone on our travels how exceptional Kimkim had been to work with from start to finish. This trip was the perfect blend of adventure, culture, food, wine, and leisure.

We were so impressed that we already logged onto the site to see other destination spots they service so that they can help us with next year’s excursion.

We appreciate their attention to detail and personalization. They listened to all of our desires and helped create an itinerary with the perfect blend of adventure (hiking, biking, kayaking), food, wine, and culture. We HIGHLY recommend Kimkim and our exceptional planner, Giorgia.

Local specialist: Giorgia Torre

Joel was a great private driver for our day t...
Portugal | Jun 4 - Jun 14, 2025

K
Kate W.
Baltimore, MD | Reviewed on Jun 25, 2025

Joel was a great private driver for our day trip to Sintra! Our favorite location was Madeira given the hiking activity and amazing views. However, all locations were special in their own way and we really appreciate Tiago making every effort to fit as many locations into our itinerary upon our request despite the difficulty of the task. We intend to come back for the Azores and the Algarve.

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 26, 2025

Hi Kate,

Thanks for your feedback!! Joel told me he truly liked "your vibe" too. These were his words!!

I'm glad you enjoyed your trip to Portugal and I'm sure you'll love the Algarve too, but if you're into hiking and landscapes you definitely cannot miss the Azores!!!

All the best and please send James my regards! I told you we share the same name only in different idioms, right?

Regards,

Tiago

Best aspects of using Kimkim: the ease of pl...
Portugal | May 14 - May 27, 2025

Kara
Kara M.
Denver, CO | Reviewed on Jun 22, 2025
Best aspects of using Kimkim: the ease of planning and booking with Marisa, the operators we used, such as the drivers and tour guides - all fabulous, on time and totally professional. We thought all the hotels were great choices in prime locations. Loved all the included enormous breakfast buffets at the hotels as well. Highlights of our activities were: Porto sunset cruise with tastings- loved the hosts, the boat, and scenery; farm dinner cooking experience with dinner; cave boat... Read more

Best aspects of using Kimkim: the ease of planning and booking with Marisa, the operators we used, such as the drivers and tour guides - all fabulous, on time and totally professional. We thought all the hotels were great choices in prime locations. Loved all the included enormous breakfast buffets at the hotels as well.

Highlights of our activities were: Porto sunset cruise with tastings- loved the hosts, the boat, and scenery; farm dinner cooking experience with dinner; cave boat tour at Ponte de Piedad. We loved the e-bike tour but it was a little scary going through the center of Cascais with pedestrians, traffic, wind/sand and biking on the elevated boardwalk- would not recommend for those not comfortable on bikes. Was expecting something more relaxing.

Marisa was thoughtful with the itinerary and allowed us to see a lot of the country with some fun activities along the way. For example, we loved having drivers take us through the Duoro Valley and our wine tasting and lunch at the winery. The tours were well timed for when we arrived in a city to give us the lay of the land. We could have perhaps planned a little less full days or more ‘days off’ here and there.

Overall we loved our experience and are grateful to Kimkim for lining it all up. We would definitely book another trip with them.

Hotel Reviews
Hotel Cascais Miragem
Cascais

We loved this hotel and wish we had had more time here. The location was prime, with views of the ocean, we enjoyed great drinks at the bar, and the breakfast buffet and outdoor seating area were fantastic. The lobby is beautiful with a glass elevator, allowing you to see the amazing views on your ride up to your room.

Authenticity & Character
Location
Right on the coast
Staff
Bellhops and front desk personnel were friendly and very helpful.
Cleanliness & Comfort
The bathroom was gorgeous with views of the ocean, very clean and spacious. The bedroom was generously sized with a huge bed. Best of all was the huge balcony. Again, wish we had had more time here.
PortoBay Marquês
Lisbon
Authenticity & Character
We loved our apartment, suite-style rooms with a separate living area.
Location
Centrally located, easy for cars to drive to, and walking distance to most parts of Lisbon.
Staff
Very warm and welcoming
Cleanliness & Comfort
All good!
Cascade Wellness Resort
Lagos

Ideal and tranquil location away from the fray, along the coast, with walking trails all along the cliffs, proximity to beaches, town, and unbelievable views. Staff was helpful and friendly and the breakfast buffet was unbelievable. Loved the spaciousness of our apartment, it was perfect for traveling with our two young adult daughters. We enjoyed the pool as well but wish we’d had more time for everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Great beds, nice kitchen and great to have laundry in unit.
Pousada Convento de Evora
Évora
Authenticity & Character
Very authentic and beautiful. Loved being in an actual convent. Breakfast area was lovely.
Location
Central with a beautiful Roman temple just outside.
Staff
All were great.
Cleanliness & Comfort
Room feels a bit dated but the beds were comfortable. A shower rather than just a tub would be nice.
Activity Reviews
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Delicious lunch: very elegant and upscale. The wine flowed- maybe too much! - and we were grateful to have a driver for the way home. The valley is so beautiful and we were really glad to have spent the day seeing it.

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Group Boat Voyage along the Douro River
Scenic Group Boat Voyage along the Douro River
Portugal

This boat cruise was okay. They arrived late, and therefore our trip left late and yet we ended ‘on time.’ The scenery was nice but nothing spectacular and my opinion is that seeing the valley from the road was better. We were served champagne and trail mix. I would probably skip this one.

Quality of Experience
Guides, Drivers and Staff
Transport
Driver, Rafael, was a great driver and very courteous.
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

Fado was pretty good, not sure I’d do it again if the meal were a part of it. I’d prefer to only see the music and skip the dinner.

Quality of Experience
Food
Transport
Great driver
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Margarita was super knowledgable and friendly. We felt that we saw a good portion of Lisbon and loved the Alfama area and its character. Was great to have a private tour for just our family.

Quality of Experience
Guides, Drivers and Staff
On time, trustworthy, safe drivers, friendly and knowledgeable.
Transport
We loved our drivers: Rafael, Carlos, Ivo and Ricardo. Comfortable car too and held all our luggage.
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

We loved seeing the Pena Palace, the Cabo da Roca and Cascais. Carlos was a fabulous driver and gave us a great tour and service. Also is a very interesting person with a lot of knowledge about Portugal.

Quality of Experience
Guides, Drivers and Staff
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Loved our tour. Andres was awesome. It was an in-depth glimpse of the city with the perspective of how different ethnic groups were treated in Porto. We saw so much of the city and learned a lot of history. He also shared lots of food recommendations with us.

Quality of Experience
Guides, Drivers and Staff
Two-Hour Private River Cruise in the Picturesque city of Porto
Two-Hour Private River Cruise in the Picturesque city of Porto
Porto

Ivo began our evening with a short driving tour of Foz Do Duoro. The sunset boat cruise was stunning, with the boat to ourselves and a generous port tasting on the top deck. We loved our hostess, Karina, she could not have been sweeter. Both she and Ivo spoke fantastic English and were very personable.

Quality of Experience
Guides, Drivers and Staff
Transport
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

The boat tour was incredible. We couldn’t believe how well the driver could get in and out of the caves and other tight areas. The scenery was amazing. The only downside is that we were told the wrong start time by Kimkim and so we lost out on ½ hour of the tour.

Step Back in Time with a Private Guided Tour of Évora and the Bones Chapel!
Step Back in Time with a Private Guided Tour of Évora and the Bones Chapel!
Portugal

Joao was a fantastic guide who spoke great English. We thoroughly enjoyed seeing the Cathedral of Evora, the aqueduct, city, and the Chapel of the Bones. Definitely worth seeing!! So glad we spent a couple nights in Evora.

Quality of Experience
Guides, Drivers and Staff
Joao was informative and personable.
To Eat Suggestion: Luca´s Rooftop Restaurant
To Eat Suggestion: Luca´s Rooftop Restaurant
Portugal

Views, food and service. Top notch!! One of my best dinners of the trip.

Quality of Experience
Guides, Drivers and Staff
Embark on a Flavorful Cooking Class with a Meal at the Farm
Embark on a Flavorful Cooking Class with a Meal at the Farm
Portugal

This was one of the highlights of the trip. The grounds were lovely and we received a tour before the class started. Chef Ines was a great instructor, communicator and chef. We loved the interactive nature of the activity, and learning how to make a couple local dishes. Best of all was enjoying dinner in the picture perfect setting with phenomenal views.

Quality of Experience
Chef Ines and the setting
Food
Guides, Drivers and Staff
Cascais-Sintra Exclusive E-Bike Adventure
Cascais-Sintra Exclusive E-Bike Adventure
Portugal

This ended up being a fun tour but I would not recommend it for inexperienced bikers. Juliano arrived late and led us off on a tour of the city, going through red lights, roundabouts, narrow ramps, and cobblestone city streets, weaving around pedestrians. We headed along the shore, with some very strong wind and then up a sketchy boardwalk. He should have been checking in with us. I was not very comfortable and we were relieved no one got hurt.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Jun 23, 2025

Hi Kara,

Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience with us and that everything worked out so well.
Your activity highlights sound amazing and we also really appreciate your note about the e-bike tour in Cascais :)

And the photos - wow!! You look truly happy, and it’s such a joy to see those moments captured.

We’re so glad the itinerary gave you a great mix of sights and experiences across Portugal. Thanks again for traveling with us!!

Your Friend in Portugal - Marisa

We had Kim Kim Plan a trip to Portugal for us...
Portugal | Jun 3 - Jun 11, 2025

Kimberly
Kimberly M.
Atlanta, GA | Reviewed on Jun 17, 2025
We had Kim Kim Plan a trip to Portugal for us. It was excellent. I answered the questionnaire. I got everything I asked for private drivers, private tours, beautiful hotels. Every driver we had was accommodating and showed us extra little secret places to visit and took us. It was absolutely amazing and it was totally hasslefree. They texted us every day with an itinerary and always checked in on if we needed anything
I would totally use them over and over
Read more

We had Kim Kim Plan a trip to Portugal for us. It was excellent. I answered the questionnaire. I got everything I asked for private drivers, private tours, beautiful hotels. Every driver we had was accommodating and showed us extra little secret places to visit and took us. It was absolutely amazing and it was totally hasslefree. They texted us every day with an itinerary and always checked in on if we needed anything
I would totally use them over and over

Hotel Reviews
Hotel Britania Art Deco
Lisbon
Authenticity & Character
I’m
Location
Staff
Cleanliness & Comfort
Hotel Cascais Miragem
Cascais
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Hotel Porto Jardim
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Jun 17, 2025

Hello Kim,
Thank you very much for your feedback! We're glad to hear that we could turn all your wishes into a memorable and truly special experience in Portugal! We're always here to help whenever you need - and we hope to welcome you back again soon!
Wish you all the best 😊
Your friend in Portugal - Diana

All of the guides and drivers were outstandin...
Portugal | Jun 1 - Jun 9, 2025

J
James D.
West Sacramento, CA | Reviewed on Jun 16, 2025
All of the guides and drivers were outstanding. The hotels were very nice and comfortable and the hotel staff in all three hotels were friendly and helpful. The trip planning and communication were excellent and you were terrific at meeting the individual needs and interests of various group members - such as my wife and I staying for an additional day in Lisbon. Well done - would use your services again without hesitation. Read more

All of the guides and drivers were outstanding. The hotels were very nice and comfortable and the hotel staff in all three hotels were friendly and helpful. The trip planning and communication were excellent and you were terrific at meeting the individual needs and interests of various group members - such as my wife and I staying for an additional day in Lisbon. Well done - would use your services again without hesitation.

Hotel Reviews
NH Hotel Porto Jardim
Porto
Montebelo Mosteiro de Alcobaça Historic Hotel
Alcobaça
HF Fénix Lisboa
Lisbon
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 16, 2025
Hello James, Thank you so much for your kind and thoughtful feedback. I am truly delighted to hear that you had such a positive experience with the guides, drivers, and hotel staff, and that everything was comfortable throughout your stay. It was a real pleasure helping to plan your trip, and I am especially glad we could adapt things to meet the needs of each group member, including the extra day in Lisbon for you and your wife. We always aim to make the experience as personal and seamless... Read more

Hello James,

Thank you so much for your kind and thoughtful feedback. I am truly delighted to hear that you had such a positive experience with the guides, drivers, and hotel staff, and that everything was comfortable throughout your stay.

It was a real pleasure helping to plan your trip, and I am especially glad we could adapt things to meet the needs of each group member, including the extra day in Lisbon for you and your wife. We always aim to make the experience as personal and seamless as possible.

I would be happy to assist you again anytime. Please feel free to reach out whenever the travel bug strikes.

Your friend in Portugal - João

Exceptional Service and Care – Highly Recommend Tiago
Portugal | May 26 - May 31, 2025

R
Radhika R.
Newark, NJ | Reviewed on Jun 15, 2025
Tiago was an outstanding guide throughout our trip. From the initial booking stage, he conducted himself with the utmost professionalism and attention to detail. He not only planned a well-curated itinerary but also drove us across the country, offering insightful commentary and sharing his extensive knowledge along the way. A particularly commendable aspect of Tiago’s service was his genuine care and support. When I experienced a back issue during the trip, he went above and beyond by... Read more

Tiago was an outstanding guide throughout our trip. From the initial booking stage, he conducted himself with the utmost professionalism and attention to detail. He not only planned a well-curated itinerary but also drove us across the country, offering insightful commentary and sharing his extensive knowledge along the way.

A particularly commendable aspect of Tiago’s service was his genuine care and support. When I experienced a back issue during the trip, he went above and beyond by arranging a medical appointment at a reputable hospital in Porto and connecting me with an excellent doctor.

More than just a tour guide and driver, Tiago has become a valued friend. He made sure we returned home safely and has continued to stay in touch.

We had a truly memorable experience, and I highly recommend booking your trip with Tiago for a seamless, thoughtful, and enriching journey.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Coffee machine in the room
Thomar Boutique Hotel
Tomar

Great location and d place

Authenticity & Character
Location
Center of the city. Close to many places
Staff
Very kind and nice
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Very rude front desk. AC was not working reliably

Authenticity & Character
Location
Center location
Staff
Front desk people can be more accomadative nicely
Cleanliness & Comfort
Activity Reviews
Lisbon (Old Town) guided visit
Lisbon (Old Town) guided visit
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Belém and Cascais guided visit
Belém and Cascais guided visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Óbidos visit
Óbidos visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Batalha Monastery visit
Batalha Monastery visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Porto (Half-Day Guided Walking Tour)
Explore Porto (Half-Day Guided Walking Tour)
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 16, 2025

Dear Radhika,

Thank you so much for your words. I see my name mentioned many times and I'm not sure if I'm worthy of all your compliments.

The 4 of you are very interested and easy going people and that made my life very easy and the experience of guiding you very pleasant.

And I was happy that we could stay in touch and expect that we continue to send each other some messages every now and then!!

Please send my regards to all the crew and I hope that your back is fully operational!!!

Regards,

Tiago

12-days Portugal trip
Portugal | May 25 - Jun 7, 2025

A
Andrea & Erich G.
Chicago, IL | Reviewed on Jun 15, 2025
We recently traveled to Portugal with a custom itinerary arranged through KimKim. While the trip had some highlights, overall it fell short of expectations—especially considering the premium price we paid.
The hotels were consistently well located and comfortable, offering a good base in each city. Having breakfast included was a plus. Our main guide/driver was flexible, and we appreciated his willingness to adapt the schedule slightly when needed.
The price felt high for what was delivered....
Read more

We recently traveled to Portugal with a custom itinerary arranged through KimKim. While the trip had some highlights, overall it fell short of expectations—especially considering the premium price we paid.
The hotels were consistently well located and comfortable, offering a good base in each city. Having breakfast included was a plus. Our main guide/driver was flexible, and we appreciated his willingness to adapt the schedule slightly when needed.
The price felt high for what was delivered. The inclusions—hotels, a car, a driver/guide, and two modest experiences (a boat ride and a Port tasting)—didn’t add up to the cost. The "guide" functioned more as a driver, with very limited insight or commentary about Portugal’s rich culture, history, or landmarks. This was particularly underwhelming given KimKim advertises guided tours, not just transportation. The guide's engagement varied—at times seeming unmotivated or disinterested in the role. Our first day was very disappointing: the assigned driver arrived extremely late, was rude, and even threatened not to complete the job. Thankfully, they were replaced the next day by someone far more professional. Compared to platforms like Viator or GetYourGuide, where guides are not always exceptional but at least consistently informative and friendly, this felt like a significant downgrade. Finally, communication with KimKim felt impersonal and opaque. We found it difficult to fully understand what we were getting until after we had paid in full, which left us with little recourse once the trip started.
This trip had enjoyable moments, and Portugal itself is a beautiful country worth exploring. However, KimKim's execution did not justify the price or promise. For travelers seeking more informative, engaging, and transparent service, there may be better options out there.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon

Excellent location and service. Nice rooms and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Excellent location, but rooms were very small and not very functional. The breakfasts were very good but started late and the space was crowded. No coffee was available in the lobby before 8 AM - no exceptions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thomar Boutique Hotel
Tomar

Excellent location and very responsive staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Albergaria do Calvário
Évora

Excellent location and service. The staff was outstanding!!! They provided information and help and there was always someone at the front desk. The outdoor area was very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lagos Avenida Hotel
Lagos

Very good location and modern hotel, but the glass doors separating the toilet and shower from the room created lack of privacy. Very nice continental breakfast and additional options. The hotel's entrance is not prepared for people with limited mobility and even getting large pieces of luggage up the steps (without any help from the staff) was unusual. The staff was not particularly helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Melia Lisbon Airport
Lisbon

Practical location to catch early flights. Unusually good for an airport hotel. Nice swimming pools, although the staff could be more attentive to keeping the area clean. Very convenient restaurante and good food. We dinned there twice, but the second night the service was surprisingly unqualified, including not speaking English. The option to take a boxed breakfast for early departure was a joke (1 apple, 1 bottle of water, 1 small juice).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Cave Boat Tour
Cave Boat Tour
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jun 18, 2025
Hi Andrea & Erich,
Thank you for taking the time to share your feedback. We truly value all traveler reviews, as they help us improve the quality of our services and the experiences we provide in Portugal.
I'm sorry to hear the trip did not meet your expectations. That said, I feel some of your comments may not fully reflect the effort and details that went into planning your itinerary and the experience delivered to your party during your stay. I’d like to take a moment to address a few of... Read more

Hi Andrea & Erich,
Thank you for taking the time to share your feedback. We truly value all traveler reviews, as they help us improve the quality of our services and the experiences we provide in Portugal.

I'm sorry to hear the trip did not meet your expectations. That said, I feel some of your comments may not fully reflect the effort and details that went into planning your itinerary and the experience delivered to your party during your stay.

I’d like to take a moment to address a few of the points you raised.

### Regarding Trip Pricing & Inclusions
You mentioned paying a “premium price” for your trip, but based on the daily per-person budget, your trip fell within Kimkim’s “Basic” budget category (the second lowest level). Price ranges for the different categories were outlined when you submitted your trip request.

Your trip included:
- 2 double rooms in highly rated, centrally located 4-star hotels (with breakfast and city taxes when due) [standard rooms in 4 of the 6 hotels]
- 3 activities: two boat tours (and not 1 as mentioned) and a winery tour with a tasting (not a simple Port tasting as mentioned)
- a fully guided experience with 10 full days and 2 half-days of private tours in a comfortable Mercedes van (not a car as mentioned)
- 2 private airport transfers
Besides the above-mentioned accommodations, guided services, transportation, and activities, your quote also included personalized trip planning, on-trip concierge services and 24/7 local support.

We revised the itinerary multiple times based on everyone’s feedback—even after the deposit and the final payment—and the final quote ended up being lower than the initial estimate, despite your trip being extended by a day. I did my best to add as much value as possible while trying to keep your trip affordable.

### Regarding the First Day Guide Experience
I understand the frustration around the delay on the first day. The guide was 45 minutes late, which shouldn’t happen, but he notified you via text. While delays are rare, they occasionally happen in cities with heavy traffic like Lisbon. On such rare occasions, guides will make up for lost time during the day. As you experienced during your stay, we changed the starting times of several of your tours to accommodate your requests, with some of them lasting longer than standard times.

As for the interaction in the hotel lobby with your first guide, I wasn’t there to witness it firsthand to weigh in on the different versions of the events, but it seems that, unfortunately, the guide was not able to de-escalate the situation created by his delay.
When Jacob and I spoke that afternoon, he requested a new guide for the rest of the trip. While it was challenging—especially during peak season—I managed to find a replacement for the next day, and I personally guided you for the remainder 10 days of the trip.

Throughout our time together, I did not sense dissatisfaction with the level of engagement or commentary I provided. None of our interactions alluded that you were dissatisfied with my services. I generally felt we had a good trip together. Your feedback regarding my limited insight and lack of motivation was unexpected and disheartening. I worked hard to remain flexible, accommodating different individual interests and needs, adapting the itinerary as requested, and sharing not only historical, cultural, and political context, but also personal insights and favorite spots throughout Portugal. I regret that this didn’t resonate with you as intended.

### On Communication During the Planning Stage
I’m also surprised by your comments about the planning process feeling impersonal or unclear. From your initial inquiry on December 28 to the deposit on January 15, we exchanged numerous messages and made several itinerary revisions. Further adjustments were made even after the final payments in March. The complete roadbook was delivered on April 30, nearly a month before your arrival, and all inclusions were clearly outlined at the different stages. My intention was always to provide clarity and transparency at every step, so I regret that you feel it didn’t come through as clearly as it should have.

### On Comparing Services
Platforms like Viator or GetYourGuide serve a different purpose than Kimkim. Booking similar guided tour services (12 days of private guided tours around the country) independently through those platforms would have resulted in a significantly higher cost for you.

### Hotels
We take pride in the quality of the hotels we use—all of which are rated highly—and I regret that, aside from the one in Évora, you didn’t feel your interactions with staff to be excellent.

### Final Thoughts
I'm genuinely sorry the trip didn't meet your expectations in several areas. While this wasn’t the experience I hoped you’d have, I appreciate the time you took to share your impressions.

Warm regards,
João

The entire week was well done!Natacza for t...
Portugal | Jun 9 - Jun 14, 2025

C
Chris O.
Dallas, TX | Reviewed on Jun 15, 2025
The entire week was well done! Natacza for the Furnas Volcanic experience was amazing. Knowledgeable and easy to understand. Freddie the Culinary Trip did an excellent job engaging with the entire group. Francisco and Bae for the Epic Canyoning Trip were very easy to understand and made you feel very comfortable and safe during the activity. Read more

The entire week was well done!

Natacza for the Furnas Volcanic experience was amazing. Knowledgeable and easy to understand.

Freddie the Culinary Trip did an excellent job engaging with the entire group.

Francisco and Bae for the Epic Canyoning Trip were very easy to understand and made you feel very comfortable and safe during the activity.

Hotel Review
Vila Nova Hotel
Ponta Delgada

Comfortable bed, front desk staff a little abrupt at times, probably due to language differences.

Authenticity & Character
Location
Easy walk to all the restaurants and shops.
Staff
A little more friendly
Cleanliness & Comfort
Room was clean and comfortable.
Activity Reviews
Volcanic Experience: Furnas Lake Full Day Adventure
Volcanic Experience: Furnas Lake Full Day Adventure
São Miguel Island

Natacza did an excellent job educating us, taking care of lunch reservations and engaging with each one of us.

Quality of Experience
Very educational and amazing views.
Guides, Drivers and Staff
Knowledgeable and friendly
Transport
Safe and comfortable.
Azorean Culinary & Wine Experience
Azorean Culinary & Wine Experience
São Miguel Island

Staff was nice and friendly.

Quality of Experience
Guides, Drivers and Staff
Epic Canyoning Adventure
Epic Canyoning Adventure
São Miguel Island

Friendly guides and made everyone feel safe and expertly explained what we were going to be doing and to steps to keep you safe.

Quality of Experience
A fun adventure.
Guides, Drivers and Staff
Guides were great. Made an attempt to get to know us and made it fun and safe.
Whale Watching Experience
Whale Watching Experience
São Miguel Island

The dolphins were fun.

Quality of Experience
Fun to see aquatic wildlife
Guides, Drivers and Staff
Spoke three languages so we could all understand what was going on.
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Jun 16, 2025

Hi Chris!
Thank you for sharing your feedback! I´m glad to know each part of the experience ran smoothly and that the guides were clear and supportive throughout the activities.
It was a real pleasure helping you plan this trip, and we hope your time in the Azores leaves you with memories that will last a lifetime.
Hope to welcome you on another adventure soon!

Best regards,
Héctor

A total Portugal experience!
Portugal | Jun 1 - Jun 9, 2025

Norma
Norma G.
Los Angeles, CA | Reviewed on Jun 13, 2025

In every location we had great guides and drivers who made it a fun, informative and entertaining adventure. The accommodations , tours, meals and entertainment were above expectations. The high points were staying in a monastery in Alcobaça, the Douro valley tour and Pacheco winery, Porto—it was all wonderful. Great guides Nuno and John and drivers Manuel and Joao (sp?). A wonderful Portugal experience. Thanks, Joao and Kim Kim!

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 14, 2025
Hello Norma, Thank you so much for your kind message. It truly means a lot to know you had such a great experience in Portugal. I am very happy to hear that the accommodations, tours, meals, and entertainment were all above expectations. I will be sure to pass along your compliments to Nuno, Manuel, and João. They will be thrilled to know they made your trip even more special. Alcobaça, the Douro Valley, and the Pacheca Winery are all incredible places, and I am so glad they stood out for... Read more

Hello Norma,

Thank you so much for your kind message. It truly means a lot to know you had such a great experience in Portugal. I am very happy to hear that the accommodations, tours, meals, and entertainment were all above expectations.

I will be sure to pass along your compliments to Nuno, Manuel, and João. They will be thrilled to know they made your trip even more special. Alcobaça, the Douro Valley, and the Pacheca Winery are all incredible places, and I am so glad they stood out for you.

It was a real pleasure planning this journey with you. On behalf of myself and the KimKim team, thank you again for choosing us. I hope we can welcome you back to Portugal one day.
Your friend in Portugal - João

We had a wonderful and insightful walking tou...
Portugal | May 25 - Jun 4, 2025

Patricia
Patricia H.
Curaçao | Reviewed on Jun 12, 2025
We had a wonderful and insightful walking tour with a very enthousiastic female guide(I think her name was Dani?) in Lisbon. Everyone was so friendly, from the hotel employees, the chauffeurs , shops, etc.
Our day trip to Sintra was nice, but cut short because of some health issues. Fortunately our guide was very helpful finding a solution.
Cascais I must admit was a little disappointing. I thougt it would be a lovely beach city but it looked like Miami beach.
The roadtrip to Porto was nice...
Read more

We had a wonderful and insightful walking tour with a very enthousiastic female guide(I think her name was Dani?) in Lisbon. Everyone was so friendly, from the hotel employees, the chauffeurs , shops, etc.
Our day trip to Sintra was nice, but cut short because of some health issues. Fortunately our guide was very helpful finding a solution.
Cascais I must admit was a little disappointing. I thougt it would be a lovely beach city but it looked like Miami beach.
The roadtrip to Porto was nice with stops in Nazare and the gorgeous little medieval town of Obidos.
Porto can’t be missed on a trip to Portugal. What a wonderful city where I wished to have stayed longer then 2 nights.
The highlight of our trip was definitely on the vineyard with a fantastic boutique hotel!! The sights were absolutely beautiful and we did not want to go anywhere else, just sitting there and enjoying a glass of wine and the beautiful sight!
The staff were more than friendly and very helpful. The chef’s dinner was the cherry on the pie!
The 6 hour drive to Evora was too long and although a nice village, not really worth the long drive.
Overall Portugal was really worth the visit and the people were very friendly and everyone spoke English.
Thank you Coraima for your help in organizing this trip.

Activity Reviews
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon

Our guide was friendly but not very knowledgeable. And he arrived half an hour too late. We were getting nervous and thought that the trip wasn’t going to happen

Quality of Experience
The hotel staff, the chauffeurs guides and people in general .
Guides, Drivers and Staff
They were all very attentive and polite, entertaining. We were surprised that everyone spoke English!
Transport
The chauffeurs were very friendly and polite. the cars were clean with water bottles provided
Traditional Portuguese Food Walk
Traditional Portuguese Food Walk
Lisbon

This was one of the best walking tours ever, and we had many! Dani was very enthusiastic , entertaining and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
The chauffeurs were always on time. They were polite, friendly. The cars were clean and very comfortable
Private Sintra Day Trip with Pena Palace, Quinta da Regaleira & Cascais
Private Sintra Day Trip with Pena Palace, Quinta da Regaleira & Cascais
Lisbon
Private City Highlights Walk
Private City Highlights Walk
Porto
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Portugal
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal
Private Day Trip to Monsaraz and Monoliths
Private Day Trip to Monsaraz and Monoliths
Évora
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Jun 17, 2025

Thank you so much for your thoughtful and detailed review, Patricia! I'm so happy to hear that you had such a wonderful experience exploring Portugal, and that your tour in Lisbon left a memorable impression. Your honest feedback about Cascais and the long drive to Évora is appreciated—it helps us fine-tune future itineraries and improve our services. I hope to welcome you back for another adventure soon!
Coraima

Our trip to Portugal was organised by Adam- h...
Portugal | May 28 - Jun 6, 2025

M
Melinda D.
Australia | Reviewed on Jun 12, 2025
Our trip to Portugal was organised by Adam- he did a fantastic job! The Zoom catch up before our trip began gave us the opportunity to run through our itinerary and ask any questions. The tours that we had booked were fun and hassle free. When we had a tour cancelled, we were notified promptly and offered something similar. Our drivers were punctual ,friendly, and knowledgeable. The hotels we stayed in were unique and definitely suited our style. Communication with the team at kimkim... Read more

Our trip to Portugal was organised by Adam- he did a fantastic job! The Zoom catch up before our trip began gave us the opportunity to run through our itinerary and ask any questions. The tours that we had booked were fun and hassle free. When we had a tour cancelled, we were notified promptly and offered something similar. Our drivers were punctual ,friendly, and knowledgeable. The hotels we stayed in were unique and definitely suited our style. Communication with the team at kimkim was efficient and we were kept in the loop at all times. I was hesitant to use a travel company as I usually organise our travel myself but not knowing much about Portugal and wanting a stress free end to our holiday, I decided to take a leap of faith with kimkim. It definitely paid off and I would not hesitate to recommend the team at kimkim if you are looking for a tailor made travel itinerary.

Hotel Review
Heritage Avenida Liberdade
Lisboa

Beautifully restored hotel, great location. Rooms were spacious and facilities excellent. Breakfast was excellent with lots of choices. Pastel de Nata available to nibble on all day!

Authenticity & Character
beautiful decor
Location
easy walking to restaurants and sights
Staff
helpful and friendly
Cleanliness & Comfort
comfortable beds and fluffy towels
Activity Review
Sintra Day Trip with Visit to Pena Palace
Sintra Day Trip with Visit to Pena Palace
Lisbon

Filipa was a great guide. Punctual, friendly, and knowledgeable. She was able to keep one step ahead when there was traffic issues in Sintra and kept us updated with arrival times, etc. The Pena Palace was stunning, lots to see and beautiful surroundings.

Quality of Experience
Guides, Drivers and Staff
friendly and knowledgeable
Transport
very clean vehicle with good air conditioning
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jun 16, 2025
Melinda!!!! Loved reading your review!! 🙌 Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had such a positive experience on your trip to Portugal and that it was a smooth and enjoyable experience from start to finish. It’s great to know the pre-trip Zoom session was helpful, and that the tours, drivers, and accommodations matched your travel style. We’re especially glad we could earn your trust, given that you usually plan your own travel—your leap of... Read more

Melinda!!!! Loved reading your review!! 🙌

Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had such a positive experience on your trip to Portugal and that it was a smooth and enjoyable experience from start to finish.

It’s great to know the pre-trip Zoom session was helpful, and that the tours, drivers, and accommodations matched your travel style. We’re especially glad we could earn your trust, given that you usually plan your own travel—your leap of faith means a lot to us!

We truly appreciate your recommendation and hope to help you plan another memorable journey. 😀

I think overall the trip was really well plan...
Portugal | May 27 - Jun 5, 2025

Mili
Mili K.
Dallas, TX | Reviewed on Jun 10, 2025
I think overall the trip was really well planned. Joao was very available and even helped arrange a gift for my son for his birthday. I would have preferred to stay in Cascais rather then Lisbon and just take trips day to Lisbon sites from Cascais as one night in Cascais felt too short-was a very lovely place. Evo and Carlos were both excellent drivers, super friendly, and great with my kids! They both went above and beyond. Carlos even parked at the airport to help us with our luggage... Read more

I think overall the trip was really well planned. Joao was very available and even helped arrange a gift for my son for his birthday. I would have preferred to stay in Cascais rather then Lisbon and just take trips day to Lisbon sites from Cascais as one night in Cascais felt too short-was a very lovely place. Evo and Carlos were both excellent drivers, super friendly, and great with my kids! They both went above and beyond. Carlos even parked at the airport to help us with our luggage and was patient with us when we overslept! Everyone was very nice. The only issue I had was at Cascade wellness resort with the showers not draining properly. My main feedback would be I wish there was more transparancy in the individual cost of each items rather then being bundled together. The cooking class, boat tours, winery were all wonderful. Sara did a fantastic job with the walking tour of Porto. Joao and his team were always very available on what's app whenever we had a question. Overall, I really appreciated the seamlessness of the trip!

Hotel Reviews
Hotel Cascais Miragem
Cascais

Very very nice hotel! Wish we could have spent more time here.

Authenticity & Character
Location
Staff
Front desk staff seemed a bit confused.
Cleanliness & Comfort
Hotel Britania Art Deco
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Condes de Azevedo Palace
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms were a bit run down
Activity Reviews
Two-Hour Private River Cruise in the Picturesque city of Porto
Two-Hour Private River Cruise in the Picturesque city of Porto
Porto

Stunning views. Wish we had known there would be little food on this as by the time we ended and got back was almost 10 pm and we were starving.

Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Carlos did an amazing job with this tour and catered to our preferences.

Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

This winery was absolutely beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Farewell
Farewell
Lisbon Int. Airport (LIS)

Carlos did a wonderful job picking us up on time and giving us tricks for getting through the crazy Lisbon airport.

Embark on a Flavorful Cooking Class with a Meal at the Farm
Embark on a Flavorful Cooking Class with a Meal at the Farm
Portugal

It was really nice how they catered to our vegetarian preferences. Food was yummy and was a fun experience!

Quality of Experience
Food
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 11, 2025

Hi Mili,

Thank you so much for your thoughtful feedback. I’m really glad to hear that you enjoyed the trip overall and that everything felt seamless. It was a pleasure to help make your son’s birthday special (Let's Go Sporting)! I’ll be sure to pass along your kind words to Evo, Carlos, and Sara — they’ll be so happy to hear it.

Cascais is indeed a lovely spot, and I appreciate your note on that. We’re grateful you chose to travel with us and hope to welcome you back to Portugal again soon!

Your friend in Portugal - João

I still think of my trip, review my pictures....and smile,
Portugal | May 21 - Jun 3, 2025

Carlos
Carlos G.
Flagami, FL | Reviewed on Jun 10, 2025
I still think of my trip, review my pictures, and share stories with anyone that'll listen! The attention to the details by Tiago was extraordinary. The app we received had all the details we needed for our trip, a fantastic online tool and reference instead of carrying paper records. I made the mistake of looking for answers online for a couple of specific thing, that had I thought about it, Tiago would have given me the answers. One: how to dress in Portugal? The site I visited was way... Read more

I still think of my trip, review my pictures, and share stories with anyone that'll listen! The attention to the details by Tiago was extraordinary. The app we received had all the details we needed for our trip, a fantastic online tool and reference instead of carrying paper records. I made the mistake of looking for answers online for a couple of specific thing, that had I thought about it, Tiago would have given me the answers. One: how to dress in Portugal? The site I visited was way off, and when I mentioned to Tiago, he sweetly gave the truth about how to dress for each location on our itinerary. Porto was our first stop, and what a beautiful city. We ventured down south to the Algarve and returned to Lisbon for our departure home. The Douro Valley, Guimaraes, Tomar, Evora, Lagos, Tavira, and so many other stops. We had 14 beautiful days in Portugal, it's a beautiful country, with lovely people, and fantastic food. And it's all thanks to the expertise and love Tiago has for his country. I'm so glad I didn't travel or plan blindly, I may have missed all the beauty Tiago exposed to us, We plan on going back....soon. Even hopes to find a second home in Lagos.

Hotel Reviews
NH Collection Porto Batalha
Porto

In the heart of Porto, a stylish boutique hotel, comfortable accommodations, lovely breakfast, and friendly and helpful staff. Shower was not great, had to worry about water running out of the shower stall, design was not smart.

Authenticity & Character
Charming, well designed. Elevators in all of Portugal are way too small.
Location
Everything was either uphill, or downhill from here. A lot of walking, but we got tons of steps in.
Staff
Classy, friendly, engaging, sweet people.
Cleanliness & Comfort
Stunning. Room was spotless and well cared for.
Casa dos Ofícios Hotel
Tomar

Vasco was so special. What a pleasant young man! When he explained his name was like Vasco da Gama, I misunderstood and thought he was actually a descendant! What great laughs we had at my expense. Great sleep at night. We did it all. Restaurants nearby, great stores, the history here is abundant. The staff friendly, delicious breakfast. The shower here was the best of all the hotels we stayed.

Authenticity & Character
Charming
Location
Near to restaurants and shopping. Some traveling, if you like walking, that too! More hilly roads to climb and descend
Staff
Engaged, kind, helpful
Cleanliness & Comfort
Focus and beauty, comfort, and peace.
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Évora, Portugal

The photos on their website show the more glamorous rooms. Ours was small, but comfortable. It wasn't bad, but not beyond the average.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marina Rio
Lagos

Location, location, location. At the Marina, but our room faced the bus terminal in the back, Luckily, we didn't spend too much time in our room. The staff were kind, professional, and helpful.

Authenticity & Character
Small breakfast room. Ramps on both sides of the entry were long and steep. They did have a power seat lift. The stairs were a lot to climb into a hotel. Just not a good design. Pay to park at the corner, convenient.
Location
It was at one end of the Marina, but the local attractions, restaurants, and shops were close. Very touristy and crowded when we were there. We weren't unhappy to leave and move to the next location.
Staff
Good service.
Cleanliness & Comfort
You could hear the noise in the halls. Weird design. It felt stark and cold. No warmth to the design. Oh, and get this. Not a single trash can at the entrance, lobby, or restaurant. The public restrooms were hidden behind a camouflaged door in the wall. Trying too hard to be cool.
Hotel Britania Art Deco
Lisbon

OMG! The best of all the hotels. Don't get me wrong, every hotel that was selected for our trip was classic, different, and comfortable. I just pointed out certain 'observations' on which they could approve. But Hotel Britania was a true historic and awesome hotel. Omar, Patric, Jose, and the dining room staff were so kind, engaged, and made our stay so memorable. We will be coming back here.

Authenticity & Character
Such wonderful dedication to retaining the character and history.
Location
Close to shopping, restaurants, and high end shopping.
Staff
Loved them all! Wish I had gotten the names of the others we met there.
Cleanliness & Comfort
You will love this place. Here too, the elevator is tiny.
Activity Reviews
Rabelo Boat Tour
Rabelo Boat Tour
Portugal

Wild boat ride. The two person boat team were great!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to a Cork grove or olive oil Estate
Visit to a Cork grove or olive oil Estate
Portugal

What a pleasant surprise on a tour focused on landmarks and history, an Olive Grove Visit. The beauty of the Olive Trees, especially the one that well over 2,000 years old.

Quality of Experience
Guides, Drivers and Staff
Azulejo Tile Workshop
Azulejo Tile Workshop
Lisbon

I wish I was more artistically inclined. Some in the class were more talented. But it was still a great time, and we brought home our own creations,

Quality of Experience
Guides, Drivers and Staff
Transport
We took an Uber here.
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 12, 2025

Meu caro amigo Carlos!

Thank you so much for your words. I still recall very fondly the time we spent in the car because of the kids' festival in Cascais. And I start with this because it really left an impression on me. The way you spoke about your beloved ones (people and animals!!) was rather touching. I told you that I had goosebumps at a certain stage. And I told Tom the same.

I'm very happy that you enjoyed your trip and I hope to go visit you in the Algarve!!!

And I'm sorry for the longer walks!!!

All the best,

Tiago

Our trip to Portugal was amazing. Everything ...
Portugal | Jun 1 - Jun 8, 2025

Mikhail
Mikhail M.
Canada | Reviewed on Jun 10, 2025
Our trip to Portugal was amazing. Everything worked as a charm, except one thing, otherwise Coraima would get a 5 star review for sure. In Lisbon, the hotel was great, in the city center and close walking distance to everything. All trips booked in Lisbon were excellent. A transfer from Lisbon to Porto was very professional, Cesar contacted us ahead of time, pinpointed a pick up spot and was waiting for us there 10 min before. He stopped in Obidos and Nazare and arrived in Porto to our hotel.... Read more

Our trip to Portugal was amazing. Everything worked as a charm, except one thing, otherwise Coraima would get a 5 star review for sure. In Lisbon, the hotel was great, in the city center and close walking distance to everything. All trips booked in Lisbon were excellent. A transfer from Lisbon to Porto was very professional, Cesar contacted us ahead of time, pinpointed a pick up spot and was waiting for us there 10 min before. He stopped in Obidos and Nazare and arrived in Porto to our hotel. Now the hotel chosen by Coraima in Porto was gorgeous, but outside of city center and required 20 min ride by Uber or Taxi to any meeting point we had. Everything else that Coraima did was excellent, the location of this hotel in Porto is the only reason why she did not get the 5 star. However, she did prepare a video of how to use kimkim app, very helpful. All other tours and transfers worked perfectly. Our previous Italy trip through kimkim was better than amazing due to concierge services of Italian kimkim rep. This time we did not have this, Coraima was the point of contact and she was in kimkim office in USA (different time zone). I think the hotel issue would not be there if local Portuguese agent booked it, not USA agent from kimkim office in Colorado. I am a Canadian, booking in high US dollars only because of kimkim local contacts. I would come back to kimkim only if next time I have a local agent doing all the bookings and have a local concierge for the quick resolution in local time zone, should the issue come up.

Hotel Reviews
Lisbon Wine Hotel
Lisbon

Awesome hotel, even better location, walking distance to everywhere you want to be. Service is out of this world, custom omelet for breakfast. On the negative side, the bar is very expensive and not consistent. The same drink was 15 and next time 19 euro, where in restaurant 50 meters away was 7 euro. Also the hotel in in pedestrian only zone, so required 50-100 meters walk for a taxi pick up, drugging your luggage. Still, I would not hesitate to stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pestana Douro Riverside
Porto

This ultra modern hotel is gorgeous, has beautiful river views, pool and spa. It is perfect if you need rest and relaxation. But if you are a tourist visiting Porto for the first time, it is outside of city center, 20 min cab or uber ride and has nothing around it. You are contained to eat and drink there.

Authenticity & Character
Ultra modern
Location
It is outside of city center.
Staff
Cleanliness & Comfort
Activity Reviews
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon

Fantastic trip, great guide. The restaurant of the main road that the guide had suggested as authentic was the most expensive meal we had in Portugal.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Food Walk
Private Food Walk
Porto

Ana was incredible, made this experience to remember.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Portugal

Cesar was excellent, punctual, on time, helpful, wearing a suit and a tie. His car was clean, had water and luxurious. Only one misstep, he talked too much about his family values, making it difficult to concentrate on something else. Otherwise, flawless.

Quality of Experience
Guides, Drivers and Staff
Transport
Private City Highlights Walk
Private City Highlights Walk
Porto

I can't tell much about it as my wife was robbed at the start of this tour. Our guide Ana was amazing though, went with us to police station and otherwise gave us comfort.

Guides, Drivers and Staff
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Jun 17, 2025

Thank you, Mike, for your kind words about your experience with us! I'm so happy to read you loved the charm and design of your hotels — it's part of why they're some of my team's favorites! I'm also excited you enjoyed your time with Cesar, who I know loves sharing his love for Portugal with our travelers. I hope your time with us has you ready to organize a third trip with kimkim!
Coraima

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