Kimkim Trip Reviews for Portugal

4.9
Based on 701 ratings
Read 701 verified reviews by travelers who booked their trip to Portugal on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Pedro was amazing to work with during the who...
Portugal | Sep 10 - Sep 27, 2025

Bob
Bob B.
Denver, CO | Reviewed on Sep 29, 2025
Pedro was amazing to work with during the whole experience. He was knowledgeable and helpful in the whole pre trip process. His suggestions were great and he understood and put together a plan that fit well with our desires and limitations. During the trip he was extremely available to answer questions and worked seemlessly with changes we had to make(my error not his).
All in all, an outstanding experience.
I would highly recommend KimKim and Pedro! Read more

Pedro was amazing to work with during the whole experience. He was knowledgeable and helpful in the whole pre trip process. His suggestions were great and he understood and put together a plan that fit well with our desires and limitations. During the trip he was extremely available to answer questions and worked seemlessly with changes we had to make(my error not his).
All in all, an outstanding experience.

I would highly recommend KimKim and Pedro!

Hotel Reviews
Hotel Cascais Miragem
Cascais

Biggest hotel of our trip. Beautiful and modern. Our room was delightful with a wonderful view. Indoor and outdoor pools very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Mãe Lagos
Lagos

Best overall experience from our trip. Food and people were great. Enjoyed the outdoor pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Évora, Portugal

Small but comfortable. People just were not very enthusiastic but they were helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Albar - Le Monumental Palace
Porto

Very pleasant experience Spa and pool were great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PortoBay Liberdade
Lisbon

Very nice but we were so jet lagged it hard to be more specific.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Sep 30, 2025

Hello Bob,
Thank you so much for your thoughtful review!
It was a real pleasure working with you to plan your trip.
I’m so glad to hear that the suggestions and itinerary fit well with your wishes and that we could support you along the way. We always want our travelers to feel confident and cared for, so your kind words mean a lot.
I’m grateful for the recommendation and hope we can plan another adventure together in the future!
Your friend in Portugal - Pedro

Good trip with a few itinerary issues
Portugal | Sep 13 - Sep 27, 2025

Helene
Helene M.
Canada | Reviewed on Sep 29, 2025
We enjoyed our trip and covered most of the country. Porto, Ciumbra, Lisbon, Ibidos were great places to visit. Read more

We enjoyed our trip and covered most of the country. Porto, Ciumbra, Lisbon, Ibidos were great places to visit.

Hotel Reviews
Lagos Avenida Hotel
Lagos
Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora
Authenticity & Character
Location
On
Staff
Cleanliness & Comfort
The grounds were not overly inviting, could be better maintained
MeraPrime Gold Design Hotel
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The decor is a little outdated as needs updating
Sapientia Boutique Hotel
Coimbra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Scenic Algarve E-Bike Private Experience
Scenic Algarve E-Bike Private Experience
Portugal

It was supposed to be a private tour but we found out the day before that it was going to be a group tour and we were not offered an alternative.

Quality of Experience
Évora Cork and Castle Tour
Évora Cork and Castle Tour
Évora

The tour was supposed to be 3 hours and it was shorter by 1 hour. The guide told us that we didn’t spend enough time at the store and the tower of the castle was closed so it made the tour shorter. She should have adjusted her plan and improvise to add another element to the tour since she is a tour guide knowledgeable in the area. The cork tour itself is not enough for a tour you should add a winery tour to make it worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

Our guide was excellent and we enjoyed the steep hike up. He took us to a nice coffee shop and we enjoyed his company.

Quality of Experience
Guides, Drivers and Staff
Transport
Porto Cooking Class
Porto Cooking Class
Porto

We didn’t have the cooking class but the local food tour. It was fine but the tour guide was more interested in talking about himself and his drinking adventures than educating us on the local food and drinks. Not impressed I heard from other tourists that they had a great time so I would say that the activity can be great if you have a good guide.

Quality of Experience
Food
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Day Excursion to Douro Valley: Wine Tasting & Hiking Routes
Day Excursion to Douro Valley: Wine Tasting & Hiking Routes
Porto
Quality of Experience
We were told that we would go to a winery in the itinerary but on the day of the activity they told us that the hike was too long so we would have lunch at the local restaurant and we would a stop to have a glass of wine on the way back. What is the point of going to the Douro Valley if you don’t visit a winery and the local wine? In the end our driver found a solution and we got to visit a winery but the agency dropped the ball.
Guides, Drivers and Staff
The driver save the day and made things right!
Transport
Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto

We were expecting to hike for at least 2-3 hours but the hiking was quite shorter than expected and others in the group were also surprised. The drive to get to the park was almost 2 hours each way and the van was extremely uncomfortable with too many people which means that we have to change seats along the way so people would take turn sitting at the back of the car. This is not acceptable for a 4 hour ride on the highway.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Get to know Porto by E-bike
Get to know Porto by E-bike
Porto

The tour was supposed to be 3 hours but it only lasted 2 hours so we didn’t get the full value. I think the description needs to clearly reflect that duration of the activity to avoid disappointment

Quality of Experience
Guides, Drivers and Staff
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Oct 30, 2025

Hi Helene, thank you for taking the time to write your trip review 😊I am glad to hear that overall you had a great trip🤗 As mentioned before the wine and hike experience in the Douro Valley is a long day and so you can do it all in a relaxed way we only include a wine tasting as adding a winery visit will take too much time of the hiking but I am glad our guide could finnally squize a winery visit 🤩We appreciate your comment about the duration of the bike tour, we have corrected this mix up with the duration so there is no confusion. Warm regards from the Espiritu Travel team!

The trip was flawless! Racquel was so respons...
Portugal | Sep 21 - Sep 28, 2025

Tory
Tory R.
Atlanta, GA | Reviewed on Sep 29, 2025
The trip was flawless! Racquel was so responsive and helpful. She made our trip memorable and stress free. We highly recommend her and the team! Read more

The trip was flawless! Racquel was so responsive and helpful. She made our trip memorable and stress free. We highly recommend her and the team!

Hotel Review
Jardim da Batalha Boutique Hotel by Shiadu
Porto

Wonderful breakfast. Attentive staff. Convenient location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Vintage Car Tour of Porto
Vintage Car Tour of Porto
Porto

Our tour guides were so sweet and kind and informative.

Quality of Experience
Guides, Drivers and Staff
Soooooo sweet and caring. Loved them both!
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Sep 29, 2025

Hi Tory! Thank you so much for taking the time to share the feedback of your family trip to Portugal. I am glad to know that you had a great times😊 It was a pleasure creating this experience for you Michael and your family and we get in touch again for future adventures. All the best, Raquel

Trust These Local Experts for Your Best Vacation!
Portugal | Sep 18 - Sep 27, 2025

Elyn
Elyn B.
Atlanta, GA | Reviewed on Sep 28, 2025
I am so grateful that my daughter found KimKim on social media. We were able to book our dream trip to Portugal and Morocco within our budget and with very little effort. It’s kind of like we just through darts at a map and Helena did the rest - knowing great places and locations in each city, scheduling all of the transfers, and the best local guides to show us around. All of our info was easy to find in the app plus local need to know info about other stuff to do in our free time,... Read more

I am so grateful that my daughter found KimKim on social media. We were able to book our dream trip to Portugal and Morocco within our budget and with very little effort. It’s kind of like we just through darts at a map and Helena did the rest - knowing great places and locations in each city, scheduling all of the transfers, and the best local guides to show us around. All of our info was easy to find in the app plus local need to know info about other stuff to do in our free time, appropriate tipping, etc. so that we had trusted advice. The only issue we had was finding our first driver at the Porto airport. We hopped on the chat and got info right away including his name and phone number from the KimKim support team even though it was super early there. I will absolutely book with them again and recommend them highly

Hotel Reviews
Hotel Odyssee Center
Casablanca

Nice big room and comfortable. Close to Hassan II Mosque. Felt generic though.

Authenticity & Character
Just a generic nice hotel
Location
Hotel part of town in a big city. Short cab ride to sites but didn’t feel as safe walking at night as we did in Rabat. Most likely just a Casablanca thing.
Staff
Limited interaction
Cleanliness & Comfort
Very comfortable
Hotel des Oudaias
Rabat

Very nice, great location in Rabat by the Medina and the beach. Would recommend.

Authenticity & Character
Our room was huge and amazing. The bed was not super comfy though. Bathroom was huge.
Location
See above. Felt very safe and comfortable even after dark.
Staff
They were definitely short staffed. The night staff was great and friendly but morning staff not as much.
Cleanliness & Comfort
Clean, nice lobby, amazingly huge room but a hard bed.
Palais Sebban
Marrakech

Lovely riad just inside one of the Medina gates. So exotic and gorgeous after winding through a narrow street and entrance. Live musician and belly dancer at dinner. Great rooftop bar and seating. What you dream of a fancy Moroccan hotel being.

Authenticity & Character
The photos we took still don’t capture the beauty of this place
Location
See above
Staff
Very accommodating for a birthday treat for my daughter, welcome tea and delicious cookies, fresh made hot Moroccan flatbread for breakfast
Cleanliness & Comfort
Very clean but antiquated showers
Be Poet Baixa Hotel
Lisbon

Great location, great staff, pretty view but loud at night from the party in the street outside and needed to walk a little to meet Uber and guides.

Authenticity & Character
Charming, a little cramped in the bathroom, but good balcony view
Location
Staff
Very responsive front desk and breakfast staff
Cleanliness & Comfort
Just loud location at night
Exe Almada Porto
Porto

This was our favorite hotel of the 6 we stayed in on this trip. They were all beautiful and comfortable but this one was just great in all ways.

Authenticity & Character
A luxury hotel but in a great location
Location
Walkable to great restaurants and sites while still quiet for sleeping
Staff
Super helpful always warm and helped when we left clothing in the closet.
Cleanliness & Comfort
The pillows and mattress are super comfy. Great shower tons of storage room
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 29, 2025

Hi Elyn,

I am so glad to hear that your dream trip to Portugal and Morocco came together just as you hoped, and that the guides, transfers, and app details made everything smooth along the way.
Thank you as well for noting the quick support response in Porto—I am happy it helped. 😍

From the Espíritu Travel team, we would love to assist with your next adventure in Europe, discovering lesser-known areas of Portugal, or exploring Spain or Italy.

Warmest regards,
Helena

Breathtaking Portugal and an incredible custom experience!
Portugal | Sep 17 - Sep 23, 2025

Atiyeh
Atiyeh G.
Canada | Reviewed on Sep 26, 2025
Our trip to Portugal to celebrate our retirement was incredible in every way! Working with Diana, our local travel specialist, was so easy. We really appreciate the guidance and suggestions she made during the planning process as we figured out which cities we wanted to visit and what we wanted to do. She and her team set up the best tours with the best guides. We loved our interactions with Favio, Pepe, Pedro, Ricardo, Sarah and Miguel. We were delighted with the welcome package waiting for... Read more

Our trip to Portugal to celebrate our retirement was incredible in every way! Working with Diana, our local travel specialist, was so easy. We really appreciate the guidance and suggestions she made during the planning process as we figured out which cities we wanted to visit and what we wanted to do. She and her team set up the best tours with the best guides. We loved our interactions with Favio, Pepe, Pedro, Ricardo, Sarah and Miguel. We were delighted with the welcome package waiting for us in the hotel. A lovely touch! Every transport was taken care of privately. We received great suggestions for restaurants. Diana and the team were available on What'sApp for any questions we may have. However, everything was planned so smoothly that we only used the What's App to update and thank them!! Thank you for making this trip an unforgettable experience!!

Hotel Review
PortoBay Flores
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
To Eat Suggestion: Lumi Rooftop
To Eat Suggestion: Lumi Rooftop
Lisbon
Quality of Experience
Private Historic Odyssey Walking Tour of Lisbon
Private Historic Odyssey Walking Tour of Lisbon
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Activity: Fifty Seconds - Michelin Star Meal
Activity: Fifty Seconds - Michelin Star Meal
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Private Douro River Escape: 1-Hour Exclusive Cruise
Private Douro River Escape: 1-Hour Exclusive Cruise
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto
Quality of Experience
Guides, Drivers and Staff
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Sep 29, 2025

Hello Atiyeh,
Thank you very much for your fantastic feedback! We’re sincerely grateful to know that our team, along with all the staff, drivers, and guides, could together make this celebration so special for you and your husband. Now it’s time to relax, embrace the retirement, and enjoy the best moments of life! Feel free to come back anytime!!
Wish you all the best 😊
Your friend in Portugal - Diana

Thank you, Helena, for your knowledge, help and to your listening and understanding of our needs!
Portugal | Aug 29 - Sep 23, 2025

John (Greg)
John (Greg) B.
Canada | Reviewed on Sep 25, 2025
Helena fielded all of our questions promptly and set us on a great course for our adventures. Chosen hotel rooms were marvelous and the at home meal with locals and our train trips were great learning experience. Intergration of the kimkim front and back ends of our trip with our separate Camino was done seamlessly. As with any large and long endeavor, there were out of Helena's and our control, some transport hiccups that Helena and her team picked up for us and resolved quickly and... Read more

Helena fielded all of our questions promptly and set us on a great course for our adventures. Chosen hotel rooms were marvelous and the at home meal with locals and our train trips were great learning experience. Intergration of the kimkim front and back ends of our trip with our separate Camino was done seamlessly.

As with any large and long endeavor, there were out of Helena's and our control, some transport hiccups that Helena and her team picked up for us and resolved quickly and effectively.

this was our 3rd kimkim trip and we look forward to our next outing organized by kimkim.

Hotel Reviews
Pestana Porto - A Brasileira
Porto

A short great historical walk to St. James and for a zillion options for food. Give the historical hotel, we figured out how to use the elevators after a day of being the maze!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bairro Alto Hotel
Lisboa

We were right there for near waterfront views and fun.

Authenticity & Character
Location
Cleanliness & Comfort
Urban Hotel GL
Madrid

Rooms were great and the location with walks in either direction were a delight.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer Airport to Hotel
Portugal

Transport contractors dropped the ball 3 times and we alternatively took taxis that kimkim reimbursed us for. May had been better just to use taxis in the first place.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Toledo Highlights Day Excursion
Toledo Highlights Day Excursion
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Tapas & Tradition: A Madrileño Evening
Tapas & Tradition: A Madrileño Evening
Madrid
Quality of Experience
Food
Guides, Drivers and Staff
Transport
An Evening of Flamenco
An Evening of Flamenco
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Dinner With Locals at a Local Home
Dinner With Locals at a Local Home
Lisbon
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 29, 2025

Hi Greg and Eileen,

Thank you for your kind words and for trusting kimkim again with your travels. I am so happy to know you liked and enjoyed the trip so much. 🤩

I am delighted that the hotels, local experiences, and Camino integration worked well for you, and I appreciate your patience with the transport hiccups—we are glad we could resolve them quickly.

From the Espíritu Travel team, we are here to help with your next dream trip, in a different area of Spain or Portugal, or exploring new horizons in Italy or Morocco.

Warmest regards,
Helena

Joao's experience and advise were invaluable ...
Portugal | Sep 15 - Sep 24, 2025

Brian
Brian M.
Chicago, IL | Reviewed on Sep 25, 2025
Joao's experience and advise were invaluable - guiding my wife and I through the planning process as well as while we were on the trip. All were glitch-free - quite important for us first-timers to Portugal. Traveling in the cities and in the regions we were in - as well as traveling to them/and through the country - was simple and stress-free. Of particular note are the service providers - transport and local guides - Joao used. They were knowledgeable, friendly, and engaging - well... Read more

Joao's experience and advise were invaluable - guiding my wife and I through the planning process as well as while we were on the trip. All were glitch-free - quite important for us first-timers to Portugal. Traveling in the cities and in the regions we were in - as well as traveling to them/and through the country - was simple and stress-free. Of particular note are the service providers - transport and local guides - Joao used. They were knowledgeable, friendly, and engaging - well done to all. We began our trip in Lisbon, then on to Porto via high-speed rail, then to Lagos via rented car and finished our trip for our flight home back in Lisbon. Doing so allowed us to see a great deal of this beautiful country. Like many others before us - allowing 2 weeks would have been better than our 10 days, but maybe another trip sometime!

Hotel Reviews
Meliá Lisboa Aeroporto
Lisbon

Hard to beat the proximity the airport - very walkable to terminal 1 - though a free shuttle to the airport is provided.

Authenticity & Character
Location
If you want close to the airport this one is for you.
Staff
Cleanliness & Comfort
Vila Galé Lagos
Lagos

Great location in terms access to the beach. A bit of a walk (not quite 2k) into town, but the walk is beautiful along the beach walkway. A large facility built to accommodate large touring groups and the summer throngs of visitors to the Algarve. The hotel lacks the cozy feel that boutique hotels have - but the pool and beach access are hard to beat. Food was so-so - especially the buffet-style dining built to for the masses. The smaller two non-buffet restaurants were better both for food and ambience.

Authenticity & Character
Large facility built to handle large numbers of guests.
Location
If you want the beach - hard to beat!
Staff
Cleanliness & Comfort
Exe Almada Porto
Porto

Located in the university area - very walkable to many of the sites of Porto. Highly recommend for this alone, but all other aspects of this hotel were excellent.

Authenticity & Character
Location
Located in the university area - very walkable to many of the sites of Porto.
Staff
While all of the places we stayed at had helpful, friendly staff - this one really stood out. Whether questions about laundry service, places to eat, getting around town, etc - staff was fantastic .
Cleanliness & Comfort
Hotel Lisboa Plaza
Lisbon

Great location in all respects - sites, restaurants, guides and other supporting providers. Many are easily walked to while others are just a short ride. Staff was very friendly and helpful - well-versed in English! (Thank you!)

Authenticity & Character
Boutique in nature, very much portrays the Portuguese culture.
Location
Great location in all respects - sites, restaurants, guides and other supporting providers.
Staff
With our limited knowledge of Portuguese - their English language skills were welcoming and welcome.
Cleanliness & Comfort
Activity Reviews
Half-Day Guided Tour of Lisbon
Half-Day Guided Tour of Lisbon
Lisbon

We ended up not doing this excursion, but Jaoa did give us an abbreviated driving tour of Lisbon! Thank you Jaoa!

Cave Boat Tour
Cave Boat Tour
Portugal

A short excursion that is well worth the trip. The cliffs and caves were gorgeous from a distance and from within!

Quality of Experience
Guides, Drivers and Staff
Funny, engaging and safe!
Transport
Guided day trip to the Douro Valley with visit to wineries and Rabelo boat River Cruise with lunch
Guided day trip to the Douro Valley with visit to wineries and Rabelo boat River Cruise with lunch
Portugal

A must-do for anyone visiting Portugal. Beautiful valley, great port wine and meet/visit wonderful places and people along the way.

Quality of Experience
Food
Guides, Drivers and Staff
Pedro was energetic, engaging and an encyclopedia of all-things Portugal.
Transport
Food Tour
Food Tour
Porto

Eat very lightly for this food tour - plenty of food and beverage along the way. Be prepared to walk a bit, but not excessive as a fair portion of the tour is at one market.

Quality of Experience
Guides, Drivers and Staff
Pedro is a great ambassador for Portugal!
Transport
All walking' of course, but not overly hilly or lengthy, Short distance between stops.
Full-Day Guided Tour of Cascais & Sintra
Full-Day Guided Tour of Cascais & Sintra
Portugal

The #1 best thing about this trip was our guide. Thoughtful, informative, flexible to our needs, fluent in English and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Sep 25, 2025

Thanks for your review, Brian!
It was nice meeting you and Victoria.
You'll have to come back for a second round, so I can finish showing you all the sites :)

Very happy KimKim service, made the booking p...
Portugal | Sep 13 - Sep 20, 2025

N
NADA C.
France | Reviewed on Sep 23, 2025

Very happy KimKim service, made the booking process easy. Everything went according to plan. Will definitely use KimKim again!

Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 06, 2025

Thank you so much for your kind review, Nada! I'm thrilled to hear that your trip went smoothly and that the booking process was easy from start to finish. This is one of my priorities! It's wonderful to know you had such a positive experience with kimkim — we're looking forward to seeing you again in the future!
Coraima

✨ “Helena Made Our Portugal Trip Unforgettabl...
Portugal | Sep 14 - Sep 20, 2025

shannon
shannon h.
San Jose, CA | Reviewed on Sep 22, 2025
✨ “Helena Made Our Portugal Trip Unforgettable!” 🛫 “Stress-Free Travel Thanks to Helena at kimkim” 🇵🇹 “Perfectly Planned Portugal Adventure with Helena” 🌍 “Discovered Our Travel Style—Private & Small Groups—Thanks to Helena!” ⭐️ “Seamless, Personalized, and Memorable—All Thanks to Helena” Read more

✨ “Helena Made Our Portugal Trip Unforgettable!”

🛫 “Stress-Free Travel Thanks to Helena at kimkim”

🇵🇹 “Perfectly Planned Portugal Adventure with Helena”

🌍 “Discovered Our Travel Style—Private & Small Groups—Thanks to Helena!”

⭐️ “Seamless, Personalized, and Memorable—All Thanks to Helena”

Hotel Reviews
PortoBay Marquês
Lisbon

Headline: ❌ Spacious Room, But Service, Safety & Amenities Fell Short The room was spacious and clean, but that was the only real highlight compared to the other hotels we stayed at. The front desk staff was average at best—maybe he was just tired—but it didn’t leave a warm first impression. The bed was two doubles pushed together instead of a true king, and the tub was very high with no safety mat, making it easy to slip and fall. ⚠️ The power went out during our stay, leaving our phones dead and almost causing us to miss our flight. Breakfast was another disappointment, with only a basic continental spread and no variety. Overall, the room size stood out, but the service, safety concerns, and amenities made the stay underwhelming.

Authenticity & Character
Spacious
Location
Close to everything
Staff
Maybe he was tired, but so was I.
Cleanliness & Comfort
Non slip mat for the tub.
The Editory Garden Porto Hotel
Porto

Headline: 🌿 Relaxing Stay with the Best Breakfast in Porto! We really enjoyed our stay at The Editory Garden Porto Hotel! The staff was super friendly and knowledgeable, and the breakfast was the best—omelets every day made it perfect. Rooms were clean, modern, and comfortable with a peaceful garden vibe. Just a heads up: the tubs are pretty high, so getting in and out can be a little tricky. Overall, a great stay and we’d definitely come back! 🌟

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discover Sintra: Quinta da Regaleira & Coastal Views
Discover Sintra: Quinta da Regaleira & Coastal Views
Lisbon

This trip, unfortunately, didn’t stand a chance from the beginning. The instructions said the guide would arrive with a flag, but that never happened, and although we were among the first at the meeting spot, we almost missed the tour when he suddenly called everyone to go. Because of that mix-up, we boarded last and were forced to sit in the back row that felt like it was made for kids. My husband is over 6’3” and 200 lbs, yet no effort was made to rearrange seating, leaving four full-grown adults crammed in the back like sardines. You had to walk sideways just to get down the aisle, and the bumpy roads with sharp turns made it unbearable. The guide later admitted the tour was overbooked, which explained the crowding, but still, nothing was done to adjust or accommodate. What was advertised as “moderate walking” and a “small group” turned into a speed hike with 18 people, leaving elders struggling and everyone else rushed and exhausted. Although the guide tried to salvage the day at the end, by then it was far too late. What should have been a scenic and enriching experience ended up overcrowded, uncomfortable, and disappointing.

Quality of Experience
Don't over book and follow your own instructions.
Guides, Drivers and Staff
Know your audience and make adjustments.
Transport
Too small
Train Lisbonto  Évora, Privately Guided Visit of Évora, Train Évora to Lisbon
Train Lisbonto Évora, Privately Guided Visit of Évora, Train Évora to Lisbon
Portugal

Our guide Joao was incredible — warm, knowledgeable, and made Évora come alive. The cork factory visit was fascinating (we never realized how many products use cork!), and his uplifting take on the Chapel of Bones turned it into a meaningful story rather than a somber one. The pace was perfect, the history rich, and Joao’s personal touches made this our #1 tour in Portugal. Highly recommend!

Quality of Experience
Private is the only way to do a tour.
Guides, Drivers and Staff
Outstanding
Transport
It was private. They only had to wait on us.
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Buckle up, because a tuk tuk ride in Lisbon is WILD! 🚖🇵🇹 Our driver was amazing – friendly, funny, and full of cool stories – but let me tell you, I would never drive those streets myself. Between the crazy hills, tight alleyways, and sharp turns, I’m convinced they need a special license just to survive out there 😂. It was part thrill ride, part history tour, and part VIP access to the best viewpoints in the city. We got to see spots we never would’ve found on our own, and the local tips were spot on. If you want adventure, laughs, and memories you’ll be talking about long after the ride, a Lisbon tuk tuk is the way to go. 10/10 recommend! Nani was the best guide!!! Hands down

Quality of Experience
Guides, Drivers and Staff
Request Nani!
Transport
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

Amazing tour! 🍷⛴️ Thelma was so knowledgeable and made the whole day unforgettable. She noticed when someone was uncomfortable and quickly fixed it, which made a big difference. At lunch she even showed us how to handle the fish (bones and all!) so everyone could enjoy the meal. Between the wine, olive oil tastings, and river cruise, this was a perfect Douro Valley experience!

Quality of Experience
If you like wine they had an excellent selection.
Food
Outstanding! She cut the head off the fish and took out the bones for me.
Guides, Drivers and Staff
She knew her audience and made the necessary accommodation to ensure everyone was comfortable. Her name was Thelma
Transport
It was adequate
Foodie Experience in Porto
Foodie Experience in Porto
Porto
Quality of Experience
Granado did some magic for us.
Food
The food was cooked to perfection. I just didn't like it. I dont eat food cooked in blood and I dont like fish with the head and eyes still on it. I learned that on this tour.
Guides, Drivers and Staff
Our tour guide Granado was outstanding and I didn't feel rushed.
Transport
We walked around.
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 29, 2025

Hi Shannon,

Thank you for sharing such a thoughtful review of your Portugal journey. 🤩
I am so glad you enjoyed the tapas in Porto, the Douro Valley experience, the tuk-tuk in Lisbon, and your private day in Évora—your guides sound like they made each moment special. They will love to know it.

I also appreciate your honest feedback on Sintra and the Lisbon hotel. I will share these notes with our partners so we can improve comfort and communication for future travelers.

It would be a pleasure to plan your next adventure, maybe exploring Spain, Italy, or Morocco.

Warmest regards,
Helena

The trip was very pleasant
Portugal | Sep 13 - Sep 20, 2025

GILBO
GILBO B.
France | Reviewed on Sep 22, 2025
The trip was very pleasant with guides. Perfect. The transportation was also very comfortable with very pleasant drivers. All the hotels were perfect and well located, except the one in the Algarve, which was too commercial. The bed was not as you indicated, and the condition of the carpet was poor. Upon arrival, our suitcases were dragged to the entrance, and I had to remind them about this. They are not at all. Recommended. Read more

The trip was very pleasant with guides. Perfect. The transportation was also very comfortable with very pleasant drivers. All the hotels were perfect and well located, except the one in the Algarve, which was too commercial. The bed was not as you indicated, and the condition of the carpet was poor. Upon arrival, our suitcases were dragged to the entrance, and I had to remind them about this. They are not at all. Recommended.

Hotel Reviews
Iberostar Selection Lagos Algarve
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Convento do Espinheiro, Historic Hotel & Spa
Evora

Amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grande Real Villa Italia
Cascais
Authenticity & Character
Location
Staff
Cleanliness & Comfort
AlmaLusa Baixa & Chiado
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Benagil Cave Visit by RIB
Benagil Cave Visit by RIB
Lagos (Algarve)
Quality of Experience
Guides, Drivers and Staff
Transport
Private Coastline Walk
Private Coastline Walk
Lagos (Algarve)
Quality of Experience
Guides, Drivers and Staff
Transport
Private City Walk & Wine Experience
Private City Walk & Wine Experience
Évora
Quality of Experience
Guides, Drivers and Staff
Transport
Private Sailing Experience
Private Sailing Experience
Cascais
Quality of Experience
N
Guides, Drivers and Staff
Transport
Private Alfama Walk &  Fado Dinner Performance
Private Alfama Walk & Fado Dinner Performance
Lisbon
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Viewpoints Adventure
Self-Guided Viewpoints Adventure
Lisbon
Quality of Experience
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 06, 2025

Thank you for sharing your feedback with us, Gilbo. I'm so glad to hear that you enjoyed your trip overall, although I'm very sorry to learn that your experience at the Algarve hotel did not meet expectations. Your comments about the room conditions and service are extremely valuable. This information helps my team improve our product for future travelers. It was lovely seeing you back at kimkim, and I hope your group is already looking forward to your next international trip together!
Coraima

All four of us loved the trip. What a wonderful country.
Portugal | Sep 3 - Sep 16, 2025

Steven
Steven T.
Newark, NJ | Reviewed on Sep 21, 2025
All four of us loved the trip. What a wonderful country. I previously complimented the drivers and guides so l won't repeat myself. The best restaurant was at the winery in the Douro Valley. Second was Luca in Lagos. Hotels were uniformly excellent. Only two petty
comments: the light switches seemed to have no system in most of the hotels. Even the hotel staff couldn't figure them out. The Évora Olive didn't put tissues in the room. Petty but needed. The wine tasting in Lisbon was enjoyable...
Read more

All four of us loved the trip. What a wonderful country. I previously complimented the drivers and guides so l won't repeat myself. The best restaurant was at the winery in the Douro Valley. Second was Luca in Lagos. Hotels were uniformly excellent. Only two petty
comments: the light switches seemed to have no system in most of the hotels. Even the hotel staff couldn't figure them out. The Évora Olive didn't put tissues in the room. Petty but needed. The wine tasting in Lisbon was enjoyable but unnecessary because we had two tasting on the following days in Porto. The fado entertainment was very enjoyable, but the meal was rather perfunctory. If I did this again I would need another week so there would be more time in Lisbon and Porto. To sum up this was a wonderful trip. I have recommended Portugal to everyone. And I will recommend Kimkim to anyone who asks. Thanks for everything.
Regards, Steve, Marilyn, Linda and Rich.

Hotel Review
Évora Olive Hotel
Évora

The Évora Olive Hotel was a fantastic experience. Although it's officially a four-star hotel, it felt just as magnificent as the others and was beautiful and comfortable. The only minor issue was the lack of tissues in the room, but the front desk provided them when asked. The staff was wonderful, and overall, it was a delightful stay despite that very trivial concern.

Activity Reviews
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

The Fado dinner experience was a mix of impressive Fado singing and a somewhat routine meal. The performance was wonderful and engaging, but the meal seemed a bit rushed. Overall, it's clear that the focus is on the singing rather than the food.

Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Our Lisbon wine tasting was enjoyable, but with similar activities on consecutive days in other locations, it felt a bit redundant. It was good, but considering the subsequent experiences in other locations, it wasn't necessary.

Private Douro River Escape: 1-Hour Exclusive Cruise
Private Douro River Escape: 1-Hour Exclusive Cruise
Portugal

The private Douro River escape was truly special. The guides were fantastic, making the tour both informative and enjoyable. One guide was generous with his time, extending our tour significantly beyond what was planned, which added to the personal touch of this unforgettable experience.

Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

The guided winery tour with tastings and a delicious lunch in Douro was a highlight of our trip! The meal we had was one of the best we experienced in Portugal. The staff was incredibly friendly and informative, and the overall experience was both elegant and memorable.

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Sep 22, 2025
Hello Steven, Thank you so much for your kind and thoughtful feedback! I’m absolutely delighted to hear that all four of you had such a memorable time in Portugal. I completely understand your point about the wine tastings. The intention behind the Lisbon wine tasting was to offer a different regional experience, as each area of Portugal has its own unique wine culture. Our goal is always to give travelers the opportunity to explore a variety of flavors, and I hope it enriched your overall... Read more

Hello Steven,

Thank you so much for your kind and thoughtful feedback! I’m absolutely delighted to hear that all four of you had such a memorable time in Portugal.

I completely understand your point about the wine tastings. The intention behind the Lisbon wine tasting was to offer a different regional experience, as each area of Portugal has its own unique wine culture. Our goal is always to give travelers the opportunity to explore a variety of flavors, and I hope it enriched your overall experience of Portuguese wines 😊

We truly appreciate your feedback, and I’ll be sure to pass it along to our partners. And I absolutely agree - another week would definitely allow you to dive deeper into Lisbon and Porto, two cities that are full of history, culture, and amazing food.

Thank you again for your kind words and for recommending Portugal to others. It was a pleasure to help you plan your trip, and I would love the opportunity to assist with your future travels.

Wishing you all the best!!
Your Friend in Portugal - Marisa

Guides /Transfers Good....Hotels not so good
Portugal | Sep 9 - Sep 20, 2025

J
Jilllian G.
Los Angeles, CA | Reviewed on Sep 21, 2025
The guides and transfers were all excellent. We only had one issue with not realizing we had tickets in our itinerary that we needed to print in order to gain access to the Monestary in Belem and therefore had to purchase again.
Two of our hotels were less than expected.... substandard. One we left and booked a different hotel and KimKim was kind enough to take care of the cost. The other hotel in Lagos we asked for a larger room and with a door on the bathroom and the management was kind...
Read more

The guides and transfers were all excellent. We only had one issue with not realizing we had tickets in our itinerary that we needed to print in order to gain access to the Monestary in Belem and therefore had to purchase again.
Two of our hotels were less than expected.... substandard. One we left and booked a different hotel and KimKim was kind enough to take care of the cost. The other hotel in Lagos we asked for a larger room and with a door on the bathroom and the management was kind enough to accommodate us. It was an ok hotel but I wouldn't book it again. We were told that KimKim booked the hotels through Expedia which I found very strange. I could have done that myself.

Hotel Reviews
Costa D’Oiro Ambiance Village
8600-544

This is an odd collection of buildings scattered about. We had to change from the first room because it was so small and it didn't even have a door on the bathroom. The manager was kind enough to put us in a larger room with a bathroom that had a door and it was at a pool which was nice BUT the view was of an dilapidated building and there was a lot of construction at the road. Not relaxing nor beautiful....

Authenticity & Character
Location
Have it not be adjacent to a dilapidated building nor on a road under construction.
Staff
The manager Manuel was very accommodating
Cleanliness & Comfort
Very clean and tidy
Casa de São Domingos
Peso da Régua

Lovely view room

Authenticity & Character
Nice home with antiques and pretty views of hillsides in one direction
Location
A bit of a walk to get to town on a busy road... especially at night
Staff
Cleanliness & Comfort
Casa dos Lóios by Shiadu
Porto

We left this hotel ....the room was like a youth hostel ...very small and cramped. Front desk staff was pleasant and apologized they didn't have a better room for us. My husband is very tall and he couldn't even fit in the shower.

Authenticity & Character
Maybe other rooms are authentic but the room they gave us was a closet they added to accommodate more guests.
Location
Noisy
Staff
Empathetic
Cleanliness & Comfort
Very difficult to get in and out ...tiny elevator and up and down stairs with luggage made it very difficult to navigate.
Hotel da Baixa
Lisbon

Front desk staff helpful, breakfast good, room quiet and clean

Authenticity & Character
Location
Lots of construction going in
Staff
Front desk staff
Cleanliness & Comfort
One of the elevators was out of service the whole time and caused for lots of delays
Activity Reviews
Ponta da Piedade by Boat Excursion
Ponta da Piedade by Boat Excursion
Lagos (Algarve)

Boat ride was fun ....getting to the dock was a bit tricky because Google map link sent us to a different vendor. We missed our timed slot because the bridge opening wouldn't allow us to pass, but the vendor that was coordinated for us was very accommodating and took us a long with one other couple out 20 minutes later.

Quality of Experience
Guides, Drivers and Staff
Transport
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
Lagos (Algarve)

This was a nice walk along the coast with some highlights described.

Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Portugal

Vasco was a charming young man with a huge passion for wine and his home countryside of D'ouro Valley.

Quality of Experience
Guides, Drivers and Staff
Vasco is proud of his family, his country and his faith....a rare combination.
Transport
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal

Guise Alex was not only well informed about the craft of making port wine he was thoroughly entertaining. He was very invested in making sure everyone had a good time and had a chance to mingle.

Quality of Experience
Guides, Drivers and Staff
Alex made this experience
Bolhao Market Tour and Hands-On Cooking Class
Bolhao Market Tour and Hands-On Cooking Class
Porto

The visit to the market was interesting but a bit rushed, but there was time to go back later. The class was a bit disjointed. She had every body doing different tasks which was fine but the equipment was poor and not serviceable for skinning and deboning fish. The instructor offered no assistance. The ultimate meal was fine but I only was able to pay attention to the fish which took the longest and then we were not given the recipes for the dishes. Also our names were not on the reservation so there was confusion as to if we were going to be part of the class.

Quality of Experience
Food
Guides, Drivers and Staff
Private Transfer from Lisbon to Porto With Stops In Óbidos, Nazaré, Fátima, Coimbra, Aveiro
Private Transfer from Lisbon to Porto With Stops In Óbidos, Nazaré, Fátima, Coimbra, Aveiro
Portugal

Rodrigo was a very well informed guide. He made sure we were comfortable and gave us a lot of interesting conversation. We had lunch at a great restaurant and overall enjoyed our time with Rodrigo.

Quality of Experience
Guides, Drivers and Staff
Transport
Rio Tejo Sunset Cruise
Rio Tejo Sunset Cruise
Lisbon

Beautiful sunset cruise....staff was very hospitable.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Belém Walk
Guided Belém Walk
Lisbon

The private tour of the Monestary was very good ..The tower was a waste of time since it's covered in scaffolding.

Quality of Experience
Guides, Drivers and Staff
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon

Guide Luis was excellent and very informative. Grateful he had access to private path in because the lines were very long. I wish we had more than a half day because with the crowds there was no time to see the town other than a 10 minute peak.

Quality of Experience
Less crowds and more time in the town
Guides, Drivers and Staff
Luis was very attentive and well informed
Transport
Luis knew his way expertly
Local specialist: Emily Boles
Emily
Emily Boles
Local specialist in Kimkim HQ | Replied on Sep 23, 2025

Thank you so much for sharing your experience, Jillian! I'm so happy you enjoyed your guides, transfers, and the many highlights of your Portugal trip. ✨ I appreciate your notes on tickets and hotels and will use them to keep improving our services. Most of all, I'm glad you returned with wonderful memories, and we’d love to help you plan another adventure in the future!
Emily

This trip was an awesome experience. The plan...
Portugal | Sep 16 - Sep 18, 2025

Gary
Gary S.
Newark, NJ | Reviewed on Sep 20, 2025
This trip was an awesome experience. The planning stage was conducted by Thiago with a professional and flexible approach until we ended up with the right plan. His input and suggestions were invaluable. Once on the trip everything went extremely smoothly with every booking arranged perfectly. The 3 hotels Thiago arranged were excellent in every respect. The eat walk tour in Porto was excellent as was our guide Flavi. Our private drivers between Porto and the Douro Valley and then on to... Read more

This trip was an awesome experience. The planning stage was conducted by Thiago with a professional and flexible approach until we ended up with the right plan. His input and suggestions were invaluable. Once on the trip everything went extremely smoothly with every booking arranged perfectly. The 3 hotels Thiago arranged were excellent in every respect. The eat walk tour in Porto was excellent as was our guide Flavi. Our private drivers between Porto and the Douro Valley and then on to Lisbon were great.

I would not hesitate to book and plan another trip using KimKim and would thoroughly recommend them to any of my friends who travel overseas.

Hotel Review
Ozadi Tavira Hotel
Tavira

A very nice hotel located just outside the town of Tavira. They have a shuttle to town but if you have a car it is a 5 minute drive. Rooms and breakfast were excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Algarve Caves Boat Tour
Algarve Caves Boat Tour
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Sep 21, 2025

Dear Gary,

Thank you so much for taking the time to write a few lines about your experience in Portugal. It really means a lot to us!!

Very happy that you enjoyed your trip and hopefully will be keeping good memories of this tour.

It was a pleasure working with you - yes, because we worked together on the trip crafting!! - your inputs and feedback made my life much easier!!!

Thanks once again!!

Regards,

Tiago

Portugal did not disappoint!
Portugal | Sep 9 - Sep 16, 2025

Liz
Liz E.
Newark, NJ | Reviewed on Sep 20, 2025
We started our trip in Porto with a fantastic walking food tour provided by Taste Porto guide Flavi (not sure of spelling). The following day we continued to the Douro Valley with our driver, Joel, who was amazing. He transported us punctually and with ease and minded our discomfort on the narrow and steep valley roads. We spent 2 nights in a beautiful hotel on the Kopke Winery with sweeping views of the river, simply spectacular! We then traveled to Lisbon with a stop in Coimbra and lunch... Read more

We started our trip in Porto with a fantastic walking food tour provided by Taste Porto guide Flavi (not sure of spelling). The following day we continued to the Douro Valley with our driver, Joel, who was amazing. He transported us punctually and with ease and minded our discomfort on the narrow and steep valley roads. We spent 2 nights in a beautiful hotel on the Kopke Winery with sweeping views of the river, simply spectacular! We then traveled to Lisbon with a stop in Coimbra and lunch in Nazare. Arrived in Lisbon to another beautiful hotel. Next morning we were meet by our tour guide/driver for the next 2 days. We had a tour of old Lisbon and in the evening we took a sunset cruise. It was a beautiful cruise on a sailboat but the description did list snacks and drinks. There were no snacks, only one free drink and could purchase more. Also when we returned there were no staff and office was closed and we had a difficult time finding a taxi back to the hotel. The following day we visited Sintra, Cascais and Cabo de Roca and finished the evening at a Fado dinner. The dinner was a treat getting to listen to such beautiful music and singing, although, not knowing the language, we did not know what the songs were about. It is a beautiful country and the food is delicious. We did not have a bad meal. The hotels Kimkim reserved were top notch and they all provided huge breakfasts.

Hotel Reviews
Hotel Britania Art Deco
Lisbon

Beautiful old world charm hotel! Room was amazing and I felt like I stepped back in time but with all the modern comforts.

Authenticity & Character
Location
Staff
Everyone went out of their way to help us.
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Hotel was nice. Lobby was comfortable and breakfast was plentiful. The room, however, while very comfortable and well appointed was very tight and there was no room to open large suitcases. Also lacking was USB ports and bedside outlets.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
clean but small space as noted in main review.
Activity Reviews
Enjoy Dinner with Live Fado Music
Enjoy Dinner with Live Fado Music
Lisbon

The experience as a whole was incredibly enjoyable and unique. The singing and instruments where amazing. Two minor comments: Food was served cold and due to not understanding Portuguese we had no idea what the songs were about. A small description would have been appreciated.

Quality of Experience
Food
Tasty but cold and they way the serving and singing goes too difficult to send back.
Guides, Drivers and Staff
Sunset Cruise of Lisbon
Sunset Cruise of Lisbon
Lisbon

The cruise was on a sailboat and the trip was smooth and informative. Beautiful views of Lisbon. The description from Kimkim stated snacks included and there were none. Also, when we returned to dock the office was closed and it was very difficult to find a cab back to hotel.

Quality of Experience
Guides, Drivers and Staff
Guided Tour of Lisbon
Guided Tour of Lisbon
Lisbon

Tour got off to bumpy start because there was a marathon our guide was unaware of that had closed many streets. A lot of time wasted working around closed roads. Guide was helpful in getting us up to castle via lifts instead of walking.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Estate Visit in the Douro Valley
Wine Estate Visit in the Douro Valley
Portugal
Quality of Experience
Guides, Drivers and Staff
Rabelo Boat Tour
Rabelo Boat Tour
Portugal
Quality of Experience
Guides, Drivers and Staff
Port Wine Cellars & Tasting Experience
Port Wine Cellars & Tasting Experience
Porto
Quality of Experience
Guides, Drivers and Staff
Food Tour
Food Tour
Porto
Quality of Experience
Guides, Drivers and Staff
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Sep 21, 2025

Hi Liz,

Thanks for your feedback!! Very happy that you enjoyed your tour!!

The drivers and guides all spoke very highly of your group!!

Best Regards,

Tiago

PS: Just one question. Where did you see the description of snack and drinks for the sunset cruise? Was it something that the staff there said?

Absolutely fantastic trip!
Portugal | Sep 10 - Sep 19, 2025

Jennifer
Jennifer N.
Canada | Reviewed on Sep 20, 2025
Our entire trip was fantastic. We loved Porto and our stay at Casa Da Compendia. Perfect location and beautiful room (balcony). My only negative feedback about this place was their food was not great. And we ate at some fantastic places while we were in Portugal. The walking tour with Porto Walkers was terrific. We don't usually like organized tours and we were pleasantly surprised by how much we enjoyed this. Alex our tour guide was excellent. We did use our free day to tour other... Read more

Our entire trip was fantastic. We loved Porto and our stay at Casa Da Compendia. Perfect location and beautiful room (balcony). My only negative feedback about this place was their food was not great. And we ate at some fantastic places while we were in Portugal. The walking tour with Porto Walkers was terrific. We don't usually like organized tours and we were pleasantly surprised by how much we enjoyed this. Alex our tour guide was excellent. We did use our free day to tour other port cellars.

Staying in the Wine Barrel room at Quinta da Pacheca absolutely incredible. We loved our time in the Duoro. Our wine tour with Vasco was excellent. Leaving a a free meant that we were able to do a boat tour on the Pacheca boat and go to their sister property for an incredible lunch overlooking the river. The food at this hotel was incredible.

Lisbon was amazing. Loved the hotel The One Palacio da Anunciada. Great location and it made for easy (hilly) walking. The food here was also incredible. Our tour to Sintra, Cascais etc with Filipa was a highlight. She was amazing. Our free day meant we could do another boat cruise as well as eat lots of pastel de nata.

All of our private drivers were amazing. The trip was totally seamless and stress free. Our takeaway was that we got a great introduction to Portugal and cannot wait to go back.

Hotel Reviews
The One Palácio da Anunciada
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Wine House Hotel - Quinta da Pacheca
Lamego
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa da Companhia - Vignette Collection
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez

Madeira was the highlight
Portugal | Sep 1 - Sep 19, 2025

T
Terri J.
Canada | Reviewed on Sep 20, 2025
Of all the places we visited in Portugal, Madeira was definitely the highlight—a must-visit destination. The island’s beauty left us in awe, and having such wonderful guides there made the experience even more memorable. They went out of their way to ensure we saw the most breathtaking sights and views. In Porto, we were fortunate to have Jelena as our guide, and she was truly one of the best I’ve ever had. She was incredibly informative, knowledgeable, and thoroughly prepared, which made... Read more

Of all the places we visited in Portugal, Madeira was definitely the highlight—a must-visit destination. The island’s beauty left us in awe, and having such wonderful guides there made the experience even more memorable. They went out of their way to ensure we saw the most breathtaking sights and views.

In Porto, we were fortunate to have Jelena as our guide, and she was truly one of the best I’ve ever had. She was incredibly informative, knowledgeable, and thoroughly prepared, which made exploring the city an absolute pleasure.

We also loved our time in the stunning Douro Valley, where we enjoyed a peaceful boat trip along the river—a perfect way to take in the scenery.

I left all the hotel suggestions up to João and the ones he booked were all well located.

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Sep 21, 2025

Thanks Terri. If you decide to move to Madeira, don't forget to invite me for a visit :)
I'll pass on your nice words to Sarah and Jelena - they will be glad to read them.

Our recent trip to Portugal was amazing. We ...
Portugal | Sep 6 - Sep 14, 2025

Karen
Karen Z.
Bedford, NH | Reviewed on Sep 19, 2025
Our recent trip to Portugal was amazing. We visited 3 locations that were all different but equally incredible. Each and every one of our guides was knowledgeable and friendly. Coraima did an incredible job of mixing up the excursions to be both interesting, relaxing and exciting. All our transfer drivers were on time and professional. I'm not sure how KimKim vets all these people but they have yet to disappoint. The hotels were beautiful and very clean. Hotel Farol in Cascais was... Read more

Our recent trip to Portugal was amazing. We visited 3 locations that were all different but equally incredible. Each and every one of our guides was knowledgeable and friendly. Coraima did an incredible job of mixing up the excursions to be both interesting, relaxing and exciting. All our transfer drivers were on time and professional. I'm not sure how KimKim vets all these people but they have yet to disappoint. The hotels were beautiful and very clean. Hotel Farol in Cascais was exceptionally beautiful sitting on the edge of the Atlantic. Stunning! And when we did have a question, reaching out to KimKim via the chat was so easy and the response so quick. It is very reassuring knowing you have someone to help you if you run into any issues while abroad. This is my 4th time using KimKim and I won't plan a trip abroad without them.

Thanks for an amazing and memorable vacation!!!

Hotel Reviews
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Évora, Portugal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Costa D’Oiro Ambiance Village
8600-544
Authenticity & Character
Location
The only negative of this hotel was there was a very large ugly abandoned hotel very close to ours and we could see if from the pool. Not KimKim's fault but it was an eyesore.
Staff
Cleanliness & Comfort
Farol Hotel
Cascais
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Day Trip to Cork Country & Castelo de Evoramonte
Private Day Trip to Cork Country & Castelo de Evoramonte
Évora
Quality of Experience
Guides, Drivers and Staff
Transport
Private City Walk & Wine Experience
Private City Walk & Wine Experience
Évora
Quality of Experience
Guides, Drivers and Staff
Sagres & Sunset Off-Road Adventure
Sagres & Sunset Off-Road Adventure
Lagos (Algarve)
Quality of Experience
Guides, Drivers and Staff
Transport
Baia de Lagos Sailboat Cruise
Baia de Lagos Sailboat Cruise
Lagos (Algarve)
Food
Lagos Evening Food Walk
Lagos Evening Food Walk
Lagos (Algarve)
Private Day Trip to Sintra & the Edge with Pena Palace and Quinta da Regaleira
Private Day Trip to Sintra & the Edge with Pena Palace and Quinta da Regaleira
Cascais
Private Sailing Experience
Private Sailing Experience
Cascais

The caption and first mate were great, very friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Sep 24, 2025

Karen, thank you so much for your kind and thoughtful review of your experience with us 😊 it's amazing seeing return travelers use our kimkim services! It was lovely meeting you and working with you throughout the planning process, and I'm truly so happy to read that you enjoyed your time together in Portugal and that the balance of activities was perfect. Our priority is to ensure a smooth and seamless experience while you're in-country, and I'm glad we met that. We look forward to seeing you again at kimkim in the future!
Coraima

Pedro was great! My trip was planned perfectl...
Portugal | Sep 11 - Sep 17, 2025

Julie
Julie K.
Ashburn, VA | Reviewed on Sep 18, 2025
Pedro was great! My trip was planned perfectly for my daughter and I! Hotels locations and tours were great! Read more

Pedro was great! My trip was planned perfectly for my daughter and I! Hotels locations and tours were great!

Hotel Reviews
Hotel Cascais Miragem
Cascais

Great pool and view

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Mãe Lagos
Lagos

Nice pools and great healthy breakfast

Authenticity & Character
Modern, clean and healthy
Location
Walking distance to downtown
Staff
Could be friendlier
Cleanliness & Comfort
Beds aren’t comfortable
PortoBay Liberdade
Lisbon

Nice location

Authenticity & Character
Location
Close attractions
Staff
Cleanliness & Comfort
Activity Reviews
To Eat Suggestion: Luca´s Rooftop Restaurant
To Eat Suggestion: Luca´s Rooftop Restaurant
Portugal

Spectacular view Food was good Staff very efficient and accommodating

Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Boat Tour to Ponta da Piedade Grottoes with Swimming Stop
Exclusive Boat Tour to Ponta da Piedade Grottoes with Swimming Stop
Portugal

Great private tour Knowledgeable captain Beautiful views Relaxing 😎

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Portuguese Cooking Class – 3-Hour Small Group Experience in Lisbon
Authentic Portuguese Cooking Class – 3-Hour Small Group Experience in Lisbon
Portugal

Chef wasn’t engaging Unorganized and late starting

Flavors of Lisbon in a Premium &  Gastronomic Private Walking Tour
Flavors of Lisbon in a Premium & Gastronomic Private Walking Tour
Lisbon

Great guide and fun day exploring the culture Make sure to be hungry

Quality of Experience
Guides, Drivers and Staff
To Eat Suggestion: Pinóquio
To Eat Suggestion: Pinóquio
Lisbon

Food was ok Service slow

Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Magical experience

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Sep 23, 2025

Dear Julie,
Thank you for sharing your feedback! I am delighted to know your trip with your daughter was such a great experience. Making every journey memorable is truly our passion, and I’m so glad everything worked out just as you hoped.
Thank you once again!
Your friend in Portugal - Pedro

“Taste of Portugal”
Portugal | Sep 4 - Sep 11, 2025

Shelley
Shelley H.
Newark, NJ | Reviewed on Sep 18, 2025
We planned a last minute trip to Portugal and it was our 1st time using the Kimkim service. We were most impressed with the ease of booking and the excellent personal service we received from Coraima.
Once in Portugal, we realized that she listened to what we wanted. The accommodations, the excursions and our specific itinerary were tailored made just for us!
We will definitely be booking our next vacation through kimkim!
Read more

We planned a last minute trip to Portugal and it was our 1st time using the Kimkim service. We were most impressed with the ease of booking and the excellent personal service we received from Coraima.
Once in Portugal, we realized that she listened to what we wanted. The accommodations, the excursions and our specific itinerary were tailored made just for us!
We will definitely be booking our next vacation through kimkim!

Hotel Reviews
Estoril Vintage Hotel
Estoril

Overlooking the Atlantic Sea, Estoril Vintage Hotel is a place where every guest is treated royally! Every detail for the guests comfort is tended to thoughtfully.

Authenticity & Character
Well preserved fretwork, antiques and relaxing outdoor spaces would draw us back when next in Portugal.
Location
Staff
The front desk attendant was most welcoming and projected sincerity upon our arrival. Maria, the owner made a pint of speaking to each guests both at dinner and at breakfast.
Cleanliness & Comfort
Crisp linens, thirsty towels and beautiful china,,,the Royal Treatment!
Sintra Marmoris Palace
Sintra

A former summer “palace” this small boutique hotel, located in Sintra, had amazing views. Its fusion of old with modern decor was thoughtfully curated. Very quaint and quiet away from the bustle of the tourism centre.

Authenticity & Character
Location
It’s hillside location gave some beautiful views!
Staff
Cleanliness & Comfort
Sapientia Boutique Hotel
Coimbra

This UNESCO Heritage site is situated on the campus of the Unibwdaory of Coimbra. Centrally located swhixh made walking around to sites very easy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Torel Quinta da Vacaria - Douro Valley
Peso da Régua, Vila Real District

This hotel on the vineyard is very new at 13 mos when we stayed there but you would think they’d been in business for years. Their attention to detail, impeccable service, exquisite food and stunning views made it a most memorable experience! This boutique hotel also has a beautiful spa with relaxing experiences. Imagine a jacuzzi filled with wine? Amazing!

Authenticity & Character
Location
Overlooking the Douro Valley, the views are breathtaking!
Staff
Everyone was attentive but not imposing.
Cleanliness & Comfort
Very clean rooms. Turn down service…with chocolate!
Activity Reviews
Private Sailing Experience
Private Sailing Experience
Cascais

Because it was a rainy morning, the crew accommodated the weather and suggested we go check into our hotel and come back in the afternoon for a better sailing experience. Miguel & Luis really made the 4h tour, fun and enjoyable. They allowed for some hands-on experiences and treated us like old friends!

Quality of Experience
Guides, Drivers and Staff
I could write a book about how wonderful Miguel & Luis are! From the moment we shook hands, we were fast friends. They were the experience, without them it would’ve just been a boat ride.
Transport
Due to the inclement weather, they were quick to change their plans so we could cast off later in the day, providing us a better experience. They are seasoned sailors and cared about our safety.
Portugal’s Little Venice: A Day in Aveiro & the Colorful Coast
Portugal’s Little Venice: A Day in Aveiro & the Colorful Coast
Coimbra

We very much enjoyed this half day excursion. Eva has a Masters in History and was knowledgeable in all things Portuguese. We certainly learned a lot. She took us to a market in Aveiro and we felt very much like a local. She had arranged for us to have a traditional lunch of suckling pig on a bun in an open air market.

Quality of Experience
Food
Guides, Drivers and Staff
Eva was a safe driver. She was very personable, keeping the conversation going with her knowledge of the area as well as local anecdotes. By the end of the day, we had made a new friend!
Transport
Private Douro Valley Hike
Private Douro Valley Hike
Portugal

What could be better than hiking the mountain overlooking the vineyards of the Douro Valley? Our guide was knowledge about the area’s history and very amicable.

Quality of Experience
I’m just
Guides, Drivers and Staff
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Portugal

We were picked up at our hotel by Vasco, the son of the owner of the small family run vineyard, Salta Cao. He took the time to stop to along the way to take photos of us with the most beautiful backdrops and explained the region we were passing by.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 06, 2025

Shelley, thank you so much for your thoughtful and detailed review! I'm so happy to hear that we were able to help make your trip to Portugal seamless and personalized. This is one of my team's priorities! It’s wonderful to know that the itinerary, accommodations, and excursions matched exactly what you were looking for. It was lovely meeting you and Trevor, and we're already looking forward to seeing you at kimkim again in the future!
Coraima

Incredible trip to Portugal 🇵🇹
Portugal | Sep 10 - Sep 16, 2025

Kay
Kay R.
Atlanta, GA | Reviewed on Sep 17, 2025
Our trip to Portugal was incredible. We loved the walking tour, led by Alex who was well informed on the history of Lisbon. He spent extra time with us and also introduced us to Ginja.
All of our preset pickups were punctual and the boutique type hotels were in great locations.
Miguel, our guide on the tour to the Douro wine region was very knowledgeable of the area and a great historian. The area and views of the wineries were absolutely stunning. Miguel introduced us to ‘green... Read more

Our trip to Portugal was incredible. We loved the walking tour, led by Alex who was well informed on the history of Lisbon. He spent extra time with us and also introduced us to Ginja.
All of our preset pickups were punctual and the boutique type hotels were in great locations.

Miguel, our guide on the tour to the Douro wine region was very knowledgeable of the area and a great historian. The area and views of the wineries were absolutely stunning. Miguel introduced us to ‘green wine’ and he knew a tremendous amount about US history, so he was prepared to engage with the Americans, as well.

Our drive to Nazaré and Obidos then back to Lisbon from Porto was a fantastic day of learning and traveling the countryside. Nuno was our driver, he was prompt and allowed us to spend as much time as we wanted in both cities. Both cities are worth taking the time to see.

Hotel Reviews
Meliá Lisboa Aeroporto
Lisbon

Convenient location for an early morning flight

Authenticity & Character
Unique boutique-type hotel
Location
Close to the airport
Staff
Very professional
Cleanliness & Comfort
Mercure Porto Centro Aliados
Porto

Great location

Authenticity & Character
Unique boutique type hotel
Location
City center
Staff
Very professional
Cleanliness & Comfort
Very clean and comfortable
PortoBay Marquês
Lisbon
Authenticity & Character
Unique look and professional staff
Location
Center city
Staff
Professionalism
Cleanliness & Comfort
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Sep 24, 2025

Dear Kay, thank you for your kind words! I’m thrilled to hear that your trip to Portugal was such a memorable experience. I really appreciate you taking the time to share this feedback and will forward it to our local guides and drivers. It was a real pleasure to work with you, and I hope we will keep in touch for your future trips to Europe. All my best, Rita 🥰

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.