Kimkim Trip Reviews for Portugal

4.9
Based on 539 ratings
Read 539 verified reviews by travelers who booked their trip to Portugal on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Disappointing Vacation
Portugal | Feb 15 - Feb 22, 2025

KELLIE
KELLIE S.
Ann Arbor, MI | Reviewed on Feb 23, 2025
This was our third trip with KimKim, and we cannot say enough positive things about our previous experiences in Costa Rica and Peru. Unfortunately, our trip to Portugal and Spain did not meet the same standard of quality. Given the total cost of $7,885, we expected a much higher level of service and organization. Coraima was easy to communicate with and thoroughly reviewed our itinerary. However, as she is based in California rather than Spain or Portugal, she was unable to assist... Read more

This was our third trip with KimKim, and we cannot say enough positive things about our previous experiences in Costa Rica and Peru. Unfortunately, our trip to Portugal and Spain did not meet the same standard of quality. Given the total cost of $7,885, we expected a much higher level of service and organization.

Coraima was easy to communicate with and thoroughly reviewed our itinerary. However, as she is based in California rather than Spain or Portugal, she was unable to assist effectively when issues arose. We were also informed that we would have a local contact, Summer, to address any on-the-ground questions. However, we later discovered that Summer resides in Amsterdam and not in Portugal or Spain. One of the core selling points of KimKim is the promise of working with local experts who have in-depth knowledge of the destination, and this discrepancy was deeply disappointing.

Lisbon:
Hotel AlmaLusa was in a convenient location with a wonderful staff. We especially appreciated the thoughtful parting gifts of locally made soaps.

The food tour was satisfactory but did not meet the standard of previous food tours we have taken in other cities. For instance, in Lima, we were given demonstrations on how the dishes were prepared at three different locations, which added depth and engagement that this tour lacked.

The half-day trip to Sintra was another point of contention. The itinerary suggested a comprehensive exploration of key sites, including Pena Palace, Quinta da Regaleira, and the historical center. The listing, combined with an image captioned "Private Half Day Trip to Sintra," implied that we would visit all these locations. However, our guide informed us that he could not take us to both the Palace and Quinta da Regaleira due to a prior commitment at 2:00 PM. If we wanted to visit Quinta da Regaleira, we would need to find our own way back via Uber after he dropped us off at the gate. We had to personally cover the entrance fee and the cost of the Uber, which should be reimbursed as these expenses were not communicated in advance. The itinerary was misleading and did not accurately reflect the services provided.

The transfer from Lisbon to Lagos proceeded without any issues.

Lagos: While we appreciated Bluefeet Rib boat company contacting us to adjust our tour time due to weather, it was frustrating that I had to personally attempt to contact the driver to arrange an earlier pick-up. Despite messaging via WhatsApp, I received no response. For the price of this trip, we expected better coordination without having to manage logistics ourselves.

The Lagos Avenida Hotel posed significant issues. The bathroom design was particularly problematic—when entering the room, you were immediately in the bathroom area. The sink was located approximately three feet from the bed, making it disruptive to use during the night. The toilet was enclosed in glass with a swinging door, offering little privacy and amplifying sound. Additionally, the room was uncomfortably hot at night.

Seville:
The transfer from Lagos to Seville was smooth, and we enjoyed the company of our driver. Las Casas de la Juderia was a pleasant hotel in a convenient location. However, on our second night, the guests in the room above us engaged in a loud and prolonged argument. After enduring the noise for an hour, we had to contact the front desk to intervene.

Our history and culture walk with Rosa was a highlight. She had an engaging personality, spoke excellent English, and provided an insightful tour. In contrast, our Cathedral and Alcazar tour with Cristina was underwhelming, as we found her presentation style difficult to follow and not engaging.

The Flamenco show was a delightful experience. The six performers exhibited wonderful chemistry, and we thoroughly enjoyed their performance.

Return to Lisbon:
Our flight from Seville to Lisbon was stressful due to unclear documentation. Unlike our experience in Peru, where the driver escorted us into the airport and guided us through the check-in process, we were simply dropped off and left to navigate on our own. This lack of support was confusing and added unnecessary anxiety.

The final and most frustrating issue occurred when our driver failed to pick us up for our transfer to the airport. Despite multiple calls and messages, there was no response, forcing us to book an Uber at our own expense. Given the stress and inconvenience this caused, we believe we should be reimbursed for this transfer.

In summary, this trip fell far short of the exceptional experiences we previously had with KimKim. The lack of local expertise, poor communication, and several logistical failures made this the most disappointing vacation we have ever taken. For a trip costing nearly $8,000, we expected far better service and support throughout the journey.

Hotel Reviews
Lagos Avenida Hotel
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Put in a proper bathroom
Las Casas de la Judería
Seville
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel AlmaLusa Baixa/Chiado
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Portuguese Food Walk
Private Portuguese Food Walk
Lisbon

The food tour was satisfactory but did not meet the standard of previous food tours we have taken in other cities. For instance, in Lima, we were given demonstrations on how the dishes were prepared at three different locations, which added depth and engagement that this tour lacked.

Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Feb 25, 2025
Kellie, thank you for taking the time to write a thoughtful review about your time with us on your trip to Portugal and Spain. I would like to thank you for your kind words regarding your experience with me throughout the planning process. I'm currently living in Colorado, as this is where one of our kimkim headquarters is located. However, our kimkim specialists are based all over the world. Regardless of our current location, we're experts in the country we help our travelers plan for.... Read more

Kellie, thank you for taking the time to write a thoughtful review about your time with us on your trip to Portugal and Spain. I would like to thank you for your kind words regarding your experience with me throughout the planning process. I'm currently living in Colorado, as this is where one of our kimkim headquarters is located. However, our kimkim specialists are based all over the world. Regardless of our current location, we're experts in the country we help our travelers plan for.
That being said, I'm so sorry to hear that this trip didn't meet your expectations. Every country functions differently in planning trips and inclusions, and logistics vary between Costa Rica, Peru, Portugal, and Spain. As a part of our service, we share the phone numbers of your local guides and drivers to ensure you have direct access if something arises, along with our 24/7 emergency contact, outside of my teams' efforts to offer continuous support while in-destination.
I appreciate you sharing your detailed feedback on the tours that fell short. While the weather is outside anyone's control, in the case of the Benagil Cave excursion, your feedback helps us improve our offerings for future travelers. Your experience with your airport transfer was unacceptable and is something my team is diligently working on with our operator.
Thank you again for your detailed review. I really enjoyed working with you and Jim, and I hope the positive memories will encourage you to return in the future.
Coraima

Amazing 3 days in Porto, Lisbon.
Portugal | Feb 16 - Feb 19, 2025

H
Harimohan V.
Atlanta, GA | Reviewed on Feb 22, 2025
Amazing 3 days in Porto, Lisbon. Our trip was short but everything was arranged properly and on time right from pickup at airport as well as the tours. The tour of Duoro valley wineries with Migel was great and highly recommended. The hotels in Porto and Lisboa were very comfortable and conveniently located in city center, close walk to to major attractions. The Fado dinner at Lisboa is a must do!
Read more

Amazing 3 days in Porto, Lisbon. Our trip was short but everything was arranged properly and on time right from pickup at airport as well as the tours. The tour of Duoro valley wineries with Migel was great and highly recommended. The hotels in Porto and Lisboa were very comfortable and conveniently located in city center, close walk to to major attractions. The Fado dinner at Lisboa is a must do!

Hotel Reviews
Pousada Porto - Rua das Flores
Porto

The rooms are cozy and modern. The breakfast is great and it's very close to major attractions. Porto has a lot of steep streets, so if walking is a challenge, plenty of taxis are available (5-7 euro max). Did not need Uber.

Authenticity & Character
Location
private street with restricted entry for vehicles makes it easy to walk around
Staff
Amazing and very helpful. Everyone can speak English and that's a plus
Cleanliness & Comfort
wonderful clean rooms. Appeared a little small once you get it it's perfect
H10 Duque de Loule
Lisboa

This hotel is located centrally and it's definitely premium. Every corner is well appointed, clean and fresh. Plenty of staff, great bar and breakfast. I would rate this 4-5 stars easy

Authenticity & Character
Has a unique decor with blue tiles theme
Location
Just off main shopping streets. Easy access by cabs if needed
Staff
Plenty of staff to help with luggage, answer questions etc.
Cleanliness & Comfort
Superb rooms. Awesome shower and great views!!
Activity Reviews
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

This was an awesome tour! I have been to NAPA valley but Duoro is just amazing. Breathtaking views as you drive up and down the valley. The guide Migel was fantastic and we had wine tastings at a small family owned winery and also one owned by a major corporation. This gave us both perspectives. We also had a cruise on the river which was amazing. Higky recommend a tour of Duoro valley with a guide

Quality of Experience
Totally worth your time
Guides, Drivers and Staff
Migel was amazing driver and guide
Transport
Fado Dinner Experience
Fado Dinner Experience
Lisbon

This is a must do to appreciate the culture and music of Portugal. The dinner was amazing and so was the music.

Quality of Experience
Food
It's a full course meal with starters, entree and dessert plus Wine!
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid | Replied on Feb 28, 2025

Hi Harimohan,

Thank you so much for your wonderful review! 😊 I'm so glad you had an amazing time in Porto and Lisbon and that everything went smoothly. I am happy to hear you enjoyed the Douro Valley experience and I will deliver the message to Miguel.
It was a pleasure working with you and I hope we will get in touch for future trips!
All the best,
Giorgia

With our significant input, Coraima and Kim K...
Portugal | Feb 8 - Feb 15, 2025

Stephen
Stephen S.
Los Angeles, CA | Reviewed on Feb 17, 2025
With our significant input, Coraima and Kim Kim came through on their promise of a great 6 vacation in Portugal
Here are pics of some of our great guides and experiences
Read more

With our significant input, Coraima and Kim Kim came through on their promise of a great 6 vacation in Portugal
Here are pics of some of our great guides and experiences

Hotel Reviews
Pousada de Lisboa, Praça do Comércio - Monument Hotel
Lisbon

The hotel was amazing in style, service and amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Torel Palace Porto
Porto

Very cool boutique hotel. Amazing architecture, service and amenities Treated us very well

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Feb 22, 2025

Steve, it was so much fun helping you and Sherry plan your trip to Portugal! Thank you for trusting my team throughout the planning process 😊 we always aim to offer a six-star experience, and I'm happy to read we met that for your trip. I hope to see you back at kimkim in the future!
Coraima

Our guided tour of Portugal was very well-planned as has been our previous excursions with Kim-Kim.
Portugal | Jan 21 - Jan 28, 2025

J
Jonnie P.
Okolona, KY | Reviewed on Jan 29, 2025
The whole trip was great! Every hotel was beautiful and welcoming. Our guide Joao was knowledgeable and fun to be with. He adjusted our excursions as needed for weather and went out of his way to show us around and accommodate our interests. He made Portugal special for us. Read more

The whole trip was great! Every hotel was beautiful and welcoming. Our guide Joao was knowledgeable and fun to be with. He adjusted our excursions as needed for weather and went out of his way to show us around and accommodate our interests. He made Portugal special for us.

Hotel Review
Hotel Lisboa Plaza
Lisboa

A beautiful hotel in a perfect location for walking to shops and restaurants. All of the staff were friendly and helpful. Great breakfast too!

Authenticity & Character
Comfortable lounges and bar/restaurant
Location
Location was perfect for walking to shops and restaurants on Avenida da Liberdade.
Staff
Cleanliness & Comfort
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jan 29, 2025

Thanks Jonnie!
I'm happy that you had a great time here; me too - it was fun having you around :)

Tiago was a great specialist and very active support during the trip
Portugal | Jan 9 - Jan 22, 2025

T
Tom D.
Minneapolis, MN | Reviewed on Jan 27, 2025
Tiago was a great specialist. He set up the Azores trip perfectly. Although the weather (January is an iffy proposition) was not cooperating for some of the days, Tiago continued to check in with suggestions. Most importantly when the car rental agency was having system issues, Tiago was available immediately by phone and follow-up to provide additional support and help take corrective actions. As we consider additional trips to Portugal I would absolutely engage Tiago again. Read more

Tiago was a great specialist. He set up the Azores trip perfectly. Although the weather (January is an iffy proposition) was not cooperating for some of the days, Tiago continued to check in with suggestions. Most importantly when the car rental agency was having system issues, Tiago was available immediately by phone and follow-up to provide additional support and help take corrective actions. As we consider additional trips to Portugal I would absolutely engage Tiago again.

Hotel Reviews
Vinhas do Calhau
Madalena

Very nice room - more like a pension with kitchen and multiple floors. Staff was very helpful. However the breakfast was very minimal (nothing hot) and continued to present the same leftover meat and cheese plate each of the 3 days.

Authenticity & Character
Location
Right by the water.
Staff
Cleanliness & Comfort
Azoris Royal Garden
Ponta Delgada

Nice hotel. Very hard beds. A little too big to handle breakfast comfortably. The wait to get coffee from their machines was five minutes at times - since they offer no coffee urn.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terra Nostra Garden Hotel
Furnas

Great hotel and very attentive staff. Addressed a room issue immediately. Excellent breakfast. Good comfortable beds. The wellness center had excellent staff. Having direct garden access and hot pools was great (although the main pool was under maintenance). The actual garden is stunning (it is public but the hotel is right there). Was not as impressed with the main restaurant for evening dinner - food was just ok and a little expensive.

Authenticity & Character
Garden views and tubs
Location
Next to Garden
Staff
Cleanliness & Comfort
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jan 28, 2025
Dear Tom, We had our share of conversation on the phone so I'll just take the opportunity to thank you once again! I'm very sorry that the weather didn't cooperate, but I can tell you that you were particularly unlucky. On the other hand, that means that you'll need to come back to explore the Azores!! Thanks for all the inputs you gave me and who know if I won't be visiting you in Arizona?!! All the best, Tiago PS: Once again I'd like to praise your good vibe and positive attitude... Read more

Dear Tom,

We had our share of conversation on the phone so I'll just take the opportunity to thank you once again! I'm very sorry that the weather didn't cooperate, but I can tell you that you were particularly unlucky. On the other hand, that means that you'll need to come back to explore the Azores!!

Thanks for all the inputs you gave me and who know if I won't be visiting you in Arizona?!!

All the best,

Tiago

PS: Once again I'd like to praise your good vibe and positive attitude towards life. Believe me, I've seen everything and life is so much more pleasant that way!! Both for you and for those surrounding you! ;)

First visit to Portugal. We will be back!
Portugal | Jan 8 - Jan 15, 2025

P
Peter M.
Newark, NJ | Reviewed on Jan 24, 2025
This was our first visit to Portugal so we decided to work with a professional travel company. We are glad we did. Kim Kim exceeded our expectations! From the first contact with our representative (Helena Fernadez) until we were dropped at the Lisbon airport for our flight home, everything went exactly as planned. Over a one week trip with visits to Lisbon, Porto, Evora, Obidos, the Douro Valley and numerous other villages and towns, there was lots to do. What stood out for us was the... Read more

This was our first visit to Portugal so we decided to work with a professional travel company. We are glad we did.

Kim Kim exceeded our expectations! From the first contact with our representative (Helena Fernadez) until we were dropped at the Lisbon airport for our flight home, everything went exactly as planned.

Over a one week trip with visits to Lisbon, Porto, Evora, Obidos, the Douro Valley and numerous other villages and towns, there was lots to do. What stood out for us was the quality of the Portuguese food, the wine and the hospitality of the people. All came together for an enjoyable seven days.

We interacted with guides, drivers, restaurant staff, hotel representatives and other individuals along our trip. All afforded a warm level of service and care. But certain individuals went above and beyond.

Our driver from Lisbon to Porto and back Mr. Nuno Neves was exceptional. He shared his love of Portugal with us, facilitated our visits to small interesting villages and seemed always to be looking out for us. Well done Nuno. Much appreciated.

When we were in the Douro Vally, it was my wife’s birthday. Our guide/driver Bruno took that as his challenge to ensure we had a special visit. From tasting wine on the river cruise, to having the owner and guests of a small family restaurant high above the valley sing Happy Birthday in Portuguese. Very special.

It was a wonderful week. Thank-you to all the kim kim staff for making it happen for us.

Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Feb 06, 2025

Hi Peter,

Thank you so much for your kind words! 😍

It was a true pleasure designing your trip to Portugal, and I am happy it exceeded your expectations. I am especially glad to hear about the wonderful experiences with Nuno and Bruno—they will be delighted to know how much they enhanced your trip.

If you ever plan another adventure, please keep in mind that at Espíritu Travel, we can also help with trips to Spain, Italy, and Morocco.

Wishing you many more unforgettable journeys ahead! 🤩

Warm regards,
Helena

Memorable! We will be back for more :)
Portugal | Jan 16 - Jan 23, 2025

J
Jay K.
New York, NY | Reviewed on Jan 24, 2025
Raquel was the best! She worked with us to tailor the trip exactly to our description. We were able to work with Raquel on how we wanted each day to be - activity, free time, transportation - so we could enjoy the location without hassle of trying to figure things out in a new environment. The airport and train station pickups and drop offs were really nice. The little things mattered a lot to us during the trip. Even when things did not go smoothly, we were able to get a hold of the support... Read more

Raquel was the best! She worked with us to tailor the trip exactly to our description. We were able to work with Raquel on how we wanted each day to be - activity, free time, transportation - so we could enjoy the location without hassle of trying to figure things out in a new environment. The airport and train station pickups and drop offs were really nice. The little things mattered a lot to us during the trip. Even when things did not go smoothly, we were able to get a hold of the support folks to smooth out and solve the situation. It was comforting to know we could lean on them during all of the trip.

The tour guides were very professional and accommodating to our needs. There was an instance when the hike we were looking forward to turned out to a more of a leisurely walk. The guide took it upon himself to show us a different spot which was more of the hike we had intended to do. Then when the weather turned ugly, we were taken to an alternate location which was a surprise and extremely enjoyable. In the end it turned out to be a great day even though it was not something we were looking forward to at the beginning of the tour. Kudos to the travel agents on picking people who are knowledgeable as well as empathetic.

This is the third time we have used the kimkim service to book trips and each one has been excellent! On this trip, Raquel was a true star, making sure everything worked out great. We are recommending kimkim to everyone we know as well as using the service for future trips.

Thank you Raquel and Kimkim for the wonderful memories.

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jan 28, 2025

Hello Jay, BIG thank you for your kind words and feedback! Delighted to hear that you and Olivia had a great time exploring Portugal on your preferred way😉 It's been truly a pleasure to work with you during the entire process of creating this adventure. I hope we get in touch for future trips! All the best, Raquel

Great trip with wonderful memories
Portugal | Jan 12 - Jan 18, 2025

Preetha
Preetha T.
Springfield, PA | Reviewed on Jan 19, 2025
This trip was a much needed trip for us and Tiago really listened to us and made it truly memorable.
We got a very deep understanding of Portuguese history and Tiago made it come alive for us. Other than the usual sights we saw, he also took us to the Benfica and sporting stadiums that made the trip more personal for us. And last but not least …. He took us to the best places to eat and we had the most amazing variety of Portuguese food. We enjoyed it so much, one of the fist things we did...
Read more

This trip was a much needed trip for us and Tiago really listened to us and made it truly memorable.
We got a very deep understanding of Portuguese history and Tiago made it come alive for us. Other than the usual sights we saw, he also took us to the Benfica and sporting stadiums that made the trip more personal for us. And last but not least …. He took us to the best places to eat and we had the most amazing variety of Portuguese food. We enjoyed it so much, one of the fist things we did when we got back was google, “best Portuguese food near us”
Loved every moment of our time in Lisbon and Porto and all the places we saw in between.

Hotel Reviews
Empire Marquês Hotel
Authenticity & Character
Location
Walking distance to a lot of places.
Staff
Cleanliness & Comfort
Jardim da Batalha Boutique Hotel by Shiadu
Porto
Authenticity & Character
Had a garden and you got home made cookies in the front desk
Location
Close to everything in town.
Staff
So helpful and extremely nice.
Cleanliness & Comfort
Large rooms and everything was clean.
Activity Reviews
Cascais & Sintra Guided Visit
Cascais & Sintra Guided Visit
Portugal

We started by meeting Tiago and got going! It was so fun and beautiful and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Óbidos visit
Óbidos visit
Portugal

I loved óbidos. Such a cute little town. It was like being in a fairy tale. The cherry wine in chocolate cups…. So fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise of Lisbon
Sunset Cruise of Lisbon
Lisbon

Was the first thing we did in Lisbon… and it was a great way to get to know the city and enjoy the easy going trip

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Lisbon
Guided Tour of Lisbon
Lisbon

We saw everything in one day…. And more!! Tiago is an amazing guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Porto (Half-Day Guided Walking Tour)
Explore Porto (Half-Day Guided Walking Tour)
Porto

Porto is such a vibrant city… was really nice to see it on foot. We crossed bridges, went in boats and even took the cable car! Was a great experience

Quality of Experience
Guides, Drivers and Staff
Transport
Port Wine Tasting Tour
Port Wine Tasting Tour
Porto

The guide was very knowledgeable… but spoke too fast to understand her.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jan 25, 2025

Dear all who will be reading this,

Preetha and Jim are just too sweet. They are two incredible people always interested in learning about the places they visit, trying different things to eat and extremely kind.

It was a pleasure having you here Preetha and Jim! It really was. And I'm not going to say much more because we promised to stay in touch, and I'm sure we will!

Love,

Tiago

Portugal for Christmas Holidays
Portugal | Dec 21 - Dec 28, 2024

Liza
Liza L.
Shaw, DC | Reviewed on Jan 13, 2025
After weeks of planning with Hector, our first trip to Portugal during Christmas was fantastic! Hector was patient, flexible, responsive and very helpful, including Marta and the Espiritu Team too.
Highlights:
-Bessa Hotel Liberdade was top-notch!
Tuk-tuk tour of Lisbon was a fun and unique way to see the city. They had one blanket that was great Marta was very knowledgeable about the different sights we saw on our tour of Cascais and Sintra, from local artists to the history of... Read more

After weeks of planning with Hector, our first trip to Portugal during Christmas was fantastic! Hector was patient, flexible, responsive and very helpful, including Marta and the Espiritu Team too.
Highlights:
-Bessa Hotel Liberdade was top-notch!

Tuk-tuk tour of Lisbon was a fun and unique way to see the city. They had one blanket that was great

Marta was very knowledgeable about the different sights we saw on our tour of Cascais and Sintra, from local artists to the history of different famous buildings. She also brought us to an authentic Portuguese lunch spot where we enjoyed a variety of good foods. She was very flexible and accomodating when we expressed an interest in seeing Pena Palace rather than another place. Pena Palace is worth it for the first time visitor, especially during off-season winter holidays. Lines were manageable. Waiting for the shuttle took the longest, but if you're fit, take the 10min walk up the hill. Excellent views and many interesting details inside the palace itself.

Our driver for Obidos, Fatima and Porto was friendly and very helpful.

Braga and Guimaraes were lovely day trips and our guide was excellent! He reserved a fantastic restaurant for lunch in a historic building and gave us a superb tour of the places.

Enjoyed climbing the Clerigos tower on Christmas and going to a Portuguese mass.

The bike tour in Porto with Biclas and Triclas was also great and the company did a good job helping us get to our train on time while still seeing all of the beautiful viewpoints in Lisbon. Piedro, our guide was excellent in navigating us through the city safely and shared his wealth of knowledge about the city sights. Our first time on E-bikes, it was perfect for the hilly terrain.

Our train back to Lisbon was a little delayed and we didn't realize that there were 2 stops in Lisbon and got off early at Oriente instead of the other one!

Things that could be improved:
- Mercure Hotel Santa Catarina in Porto was not 4 star worthy! Staff were pleasant, buffet breakfast was good, but compared to Bessa Hotel, it really was more 3-star caliber. Our first room had a strong moldy smell and they moved us without hassle, but having that experience in the first place was unpleasant. Floor was linoleum out of the 1970s, with no robes or slippers and no view. The room our kids and grandmother were in had a great city view.

Definitely recommend Portugal for the winter holidays.

Hotel Reviews
Mercure Porto Centro Santa Catarina
PORTO

Very surprised this is considered a 4-star hotel. Staff were pleasant, buffet breakfast was good with panoramic city views, but compared to Bessa Hotel, it really was more 3-star caliber. Our first room had a strong moldy smell and they moved us without hassle, but having that experience in the first place was unpleasant. Floor was an odd linoleum with no robes, slippers or body lotion,no view and room was small with a double bed. Surprisingly, practical dental kits were bathroom amenities. Our children’s triple room had a great city view.

Location
Close to the main shopping districts
Staff
Pleasant and professional. Moved us right away when we called about the moldy smell.
Cleanliness & Comfort
Moldy smell, possibly from the bathroom bidet in our first room.
BessaHotel Liberdade
Lisboa
Authenticity & Character
Location
Walkable to shops and Rossi, but for some reason, carshare had difficulty finding the place
Staff
Cleanliness & Comfort
Activity Review
Get to know Porto by E-bike
Get to know Porto by E-bike
Porto

Piedro, our guide was excellent! Skilled at navigating us safely through the city and sharing his wealth of knowledge about everything Porto. Our first time on E-bikes, it was perfect for the hilly terrain and we covered a lot of ground! Sara was also great helping us get the bikes together and our carshare back to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
E-Bikes were in excellent condition, easy to ride and maneuver
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Jan 16, 2025

Dear Liza and family,

Thank you very much for such a wonderful review, much appreciated.
We are very glad to hear that we met your expectations and thank you for your trust.
I hope that Portugal will stay in your fond memories for a long time.

Best regards,
Héctor

Everything was flawless!
Portugal | Dec 20 - Dec 28, 2024

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Jacqueline L.
Newark, NJ | Reviewed on Dec 29, 2024
Pedro was extremely responsive to us while planning the trip, and we were so impressed by the reminders he sent while we were on the trip. Everything was flawless. One of my sons got sick while on the trip and Pedro as well as our driver showed great concern for his well-being, offering to help in any way needed. Everything for the trip was put togehter so thoughtfully. We loved every aspect of it. We are recommending Kim Kim and Across Portugal to friends who want to vacation in Portugal.... Read more

Pedro was extremely responsive to us while planning the trip, and we were so impressed by the reminders he sent while we were on the trip. Everything was flawless. One of my sons got sick while on the trip and Pedro as well as our driver showed great concern for his well-being, offering to help in any way needed. Everything for the trip was put togehter so thoughtfully. We loved every aspect of it. We are recommending Kim Kim and Across Portugal to friends who want to vacation in Portugal. They could not do better!

Hotel Reviews
Condes de Azevedo Palace
Porto

We shared a fabulous duplex with our two young-adult sons. It was perfect for us, with 2 bedrooms, 2.5 bathrooms and kitchen/living room. All the furniture was modern but mixed with original granite - very beautiful! The breakfast was also excellent.

Authenticity & Character
Location
We walked everywhere we wanted to go; it was near everything, including the bridge to Gaia.
Staff
Cleanliness & Comfort
Pousada Convento De Belmonte
Belmonte

We stayed in the suite, which has so much beauty and character. The view is stunning. We highly recommend the restaurant which made the whole experience truly special.

Authenticity & Character
Location
Beautiful view of the mountains and Belmonte is a charming medieval town.
Staff
Cleanliness & Comfort
PortoBay Liberdade
Lisbon

Our rooms were extremely comfortable; the sheets were the softest I have ever felt. The lobby is very tasteful and modern. The restaurant was excellent. We really enjoyed th indoor pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Bernardo was an excellent guide, very knowledgeable and well spoken. He knew we were interested in Jewish history so he made it a point to show us some of that particular history. For us, the trip could have focused less on shopping, but still an amazing experience.

Quality of Experience
Guides, Drivers and Staff
Transport
About: Belmonte
About: Belmonte
Belmonte

This is a particularly wonderful place for those interested in the history of Jews in Portugal, but it's wonderful for everyone. The town is beautiful. We ate a great restaurant full of locals right in the center of town.

Quality of Experience
Guides, Drivers and Staff
Transport
It's a scenic drive from Belmonte to Lisbon.
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

This is a small space so everyone has an intimate experience with the performers, who were excellent. We did not expect much from the food, but it was very good. This is the best way to experience fado.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

The palace is very well maintained with original furnishings. The views are pretty. It was very crowded, however, which detracted from the experience. The better part of this day trip for us was visiting Cabo da Roca and the seaside town of Cascais, where we ate at an excellent seafood restaurant. This part of the trip had amazing views of the ocean and cliffs - very impressive natural beauty.

Quality of Experience
Guides, Drivers and Staff
Carlos is local to the area and he took us to the most beautiful spots. He was extremely attentive to us. Just perfect!
Transport
Beautiful drive along the ocean on the way back to Lisbon.
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Dec 29, 2024

Dear Jacqueline,
Thank you so much for your thoughtful and kind review! I am so happy to hear that you had such a wonderful experience and that everything went smoothly during your trip.
It is especially heartwarming to know that you appreciated the support and care when your son fell ill. Our team truly prioritizes the well-being of our travelers.
It was an honor to help you create lasting memories in Portugal, and we hope to welcome you or your friends back again soon!
Your friend in Portugal - Pedro

Thank you Marina!
Portugal | Mar 30 - Apr 6, 2024

Preet Paul
Preet Paul S.
Chicago, IL | Reviewed on Dec 21, 2024

Marina was very responsive and had an amazing itinerary for us. We had young kids and this was very kid friendly. Our guides were great with kids. Our accommodations were very comfortable and nice, and close to all the destinations. We walked to most places. Highly recommend Marina and kimkim.

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Dec 27, 2024

Hi Preet Paul, Thank you so much for your kind words!🤩 I am thrilled to hear all the family enjoyed your trip. It’s wonderful to know the guides connected well with your family and that the accommodations met your expectations in comfort and convenience. I hope to help you plan another amazing adventure soon! Marina

Raquel was excellent! We loved our trip, she ...
Portugal | Sep 26 - Oct 3, 2024

C
Calab B.
Dallas, TX | Reviewed on Dec 19, 2024
Raquel was excellent! We loved our trip, she did such a fantastic job. The tours she selected for us were perfect. The catamaran was a highlight for sure! Read more

Raquel was excellent! We loved our trip, she did such a fantastic job. The tours she selected for us were perfect. The catamaran was a highlight for sure!

Activity Reviews
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

This was a perfect day! The guide was excellent and we the scenery was stunning.

Catamaran Cruise to Benagil & Carvoeiro w/Snorkeling & SUP
Catamaran Cruise to Benagil & Carvoeiro w/Snorkeling & SUP
Portugal

This could not have been more perfect! The group was small and the guides were fun. We loved this experience.

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Dec 19, 2024

Hi Calab, Thanks so much for taking the time to share the highlights of your trip and for your kind words! I am glad to know that you and Alexis had a great time discovering Portugal 🥰It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures x All the best, Raquel

Coraima was knowledgeable, patient and kind. ...
Portugal | Dec 2 - Dec 8, 2024

Rebecca and Russell
Rebecca and Russell F.
Princeton, NJ | Reviewed on Dec 09, 2024
Coraima was knowledgeable, patient and kind. I would easily recommend her to friends. Great activities, hotel and restaurant suggestions. We saw and did everything we wanted to do and the logistics were seamless.. Excellent communication by her and Lea- prompt and specific. This was our second KimKim vacation and we look forward to planning our third! Read more

Coraima was knowledgeable, patient and kind. I would easily recommend her to friends. Great activities, hotel and restaurant suggestions. We saw and did everything we wanted to do and the logistics were seamless.. Excellent communication by her and Lea- prompt and specific. This was our second KimKim vacation and we look forward to planning our third!

Hotel Review
Lisboa Prata Boutique Hotel
Lisboa

Interesting design, incredible staff, great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Dec 10, 2024

Rebecca, thank you so much for your kind words and for taking the time to share your feedback on your trip to Portugal. I appreciate you trusting my team to help you plan your father-daughter trip. I'm especially happy you enjoyed the activities, hotels, and logistics throughout the planning process! It's always such a treat to see our kimkim travelers come back for another adventure. I look forward to seeing you again in the future!
Coraima

The best Madeira and Sao Miguel itinerary
Portugal | Nov 6 - Nov 18, 2024

M
Matt M.
Edison, NJ | Reviewed on Nov 20, 2024

Tiago put together the absolute best trip plan! We got to hit all the best spots on both islands, even if the weather didn't cooperate! He also checked in along the way even though he was also travelling. Highly recommended, if you get a trip planned by Tiago you will most definitely not be disappointed.

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Nov 21, 2024

Dear Matt,

Thank you so much for your kind words!

But I must say that I really did nothing special besides the road book that I custom made for you. Everything else was up to you, who made this trip's management very easy as you were always very easy going and really never asked me for any assistance or further suggestions or recommendations. Not even during the days when weather was not cooperating!

I'm happy that you had a good time and I also hope that one day you can go back to the Azores with your sister to show her the islands with a bit more time... and sun!

All the best,

Tiago

Awesome trip to Portugal
Portugal | Nov 3 - Nov 16, 2024

Samantha
Samantha S.
Canada | Reviewed on Nov 20, 2024
We had an amazing trip to Portugal. We don't usually do trips like this (booked by a travel agent with guided excursions), but Helena found great local guides who were very knowledgeable, and willing to take us off the beaten path. In many cases, it felt like going on a day trip with an old friend. The drivers who transported us to and from the airport and between cities were also great - punctual, very friendly, and helpful. And the hotels were amazing - very nice and in great locations! It... Read more

We had an amazing trip to Portugal. We don't usually do trips like this (booked by a travel agent with guided excursions), but Helena found great local guides who were very knowledgeable, and willing to take us off the beaten path. In many cases, it felt like going on a day trip with an old friend. The drivers who transported us to and from the airport and between cities were also great - punctual, very friendly, and helpful. And the hotels were amazing - very nice and in great locations! It was such a relief to have all of these details planned for us, plus helpful tips provided to us for restaurants, sights, and travelling in Portugal in general. There were a couple of hiccups with the bookings but the folks at Kim Kim were very responsive when we contacted them and it didn't adversely impact our overall experience. It is hard to pick a favourite day, but we'd have to pick our trip to Sintra - our guide recognized we were stronger hikers who liked to get away from the crowds, so he took us to the coast down some more technical hiking trails to a (relatively) quiet beach where we had a picnic and watched the sunset. Absolutely stunning!

Hotel Reviews
PortoBay Teatro
Porto

Great location, very friendly and helpful staff, clean and modern

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mondego
Coimbra

Great location, staff were very friendly and helpful, room had a small balcony which was really nice to have for a sit outside to watch the city go by. Has a rooftop bar which is amazing for a night cap.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora

Great location, staff were very friendly and helpful, great bar/lounge for an after-dinner night cap. The balcony with the room and the hotel pool were a nice touch. We didn't make an appointment but there is a spa where you could book a massage or treatment if you'd like.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Portugal Boutique City Hotel
Lisbon

Beautiful hotel in an amazing location in Lisbon. We were upgraded to an incredible suite with a sitting area where we could enjoy a nice glass of wine and some pastries - so lovely! Staff were very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

We saw two great wineries, learned about the history and process of port and wine-making in the area, and had a lovely boat ride on the Duoro. The visit to the first winery also included an olive oil tasting and they had gluten-free bread available for me (I have celiac disease). Our lunch stop was a small unassuming place that made amazing food. Our guide, Pedro, took great care of us and was very patient as we stopped to pet all of the friendly dogs we met :)

Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto

Our guide, Emanuel, was very knowledgeable, friendly, and funny. He knew a lot about the local flora and fauna, and the history of the area we were in. Despite him believing the water was too cold, he was happy to let me go for a swim in some waterfalls :). We had a great visit in a local village and enjoyed some drinks at a small pub to cap off the day.

Adventure through the Schist Villages of Lousã (with hiking)
Adventure through the Schist Villages of Lousã (with hiking)
Coimbra

This is a beautiful region and I highly recommend visiting. Sergio, our guide, was very knowledgeable and friendly, and took us on some great trails and to two beautiful Schist Villages. He was able to find a restaurant in Lousa that could accommodate my gluten allergy (celiac) and offer traditional regional dishes (chanfana and wild boar). It was really fun exploring the mountains in the area in his jeep, and meeting some of the locals who still live in the villages.

Private Transfer {{start_location}} to {{end_location}} via Tomar
Private Transfer {{start_location}} to {{end_location}} via Tomar
Portugal

Pedro, our driver, was very friendly and a great companion for the drive. He did not rush us at all as we visited the Convento de Cristo, Castelo de Tomar, and the Castelo de Almourol. We were able to find a lovely little cafe in Tomar for lunch - Insensato cafe and livraria - that made us the perfect lunch and had gluten-free options (I am a celiac).

Quality of Experience
While the convent and the castles were very beautiful and the history very interesting, it did make for a long day and in hindsight it might have been better to have less time in the convent and castles and more time in Evora.
Guides, Drivers and Staff
Pedro was very friendly, did not rush us at all, and was a pleasure to go on a long drive with!
Transport
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

This was our favourite day of the trip! We hiked lots, and our guide Felis knew how to get us off the beaten path. We had a wonderful, quiet lunch spot on the trails with a stunning view of the palace. We explored the Pena Palace, the Moorish Castle and the Quinta da Regaleira (including the caves/tunnels). We were able to add on another hike at the end of the day, a trip to the coast to go to Praia da Ursa to drink wine, eat cheese and watch the sunset on the beach. I can't think of a more perfect way to end the day!

Private Cooking Class with Market Visit
Private Cooking Class with Market Visit
Lisbon

Artur was SO lovely, it was like cooking lunch with an old friend. We visited the market and shopped for fresh ingredients, learning some tips on how to find and store the ingredients properly. We walked back to Artur's house where he has a well-appointed and cozy kitchen and learned some of his techniques, and how to get the best flavour out of fresh, simple dishes. We enjoyed a lunch of roasted tomatoes, sea bass, asparagus, pinto beans, mushrooms, suckling pig ribs, roasted almonds, mango, and queso fresco (and of course vino verdhe!) This was a highlight of our trip for sure!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
We were told that pickup would be at our hotel, but it turned out transportation had not been booked. We were able to take a taxi to the market but this did result in us being late to meet Artur. Overall, our experience was still amazing and we were grateful that we could still proceed with the cooking class and market visit!
Fado Dinner Experience
Fado Dinner Experience
Lisbon

The fado singers were absolutely incredible! We had an amazing table, right up front, where we could fully appreciate the musicians and singers. The talent of these artists cannot be understated. The restaurant service was very prompt and friendly, the food was decent, and they were able to accommodate my gluten allergy (celiac).

Quality of Experience
Food
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Nov 20, 2024

Hi Samantha,

Thank you so much for sharing your experience! It’s wonderful to hear that you enjoyed your time in Portugal and felt so well taken care of by our local guides and drivers. 😍

I’m happy to know you went back home with such memorable moments, especially the hike in Sintra! 😊

I’d love to assist in planning your next adventure! What about Spain, Morocco, or Italy? 🤩
Wishing you many more amazing travels ahead!

Warmest regards,
Helena

Portugal is Amazing!
Portugal | Oct 28 - Nov 10, 2024

S
Stephanie N.
Ashburn, VA | Reviewed on Nov 17, 2024

Across Portugal was fantastic! The tour groups they hired for us were all amazing! Everything went very smooth from planning to the day of.

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Nov 18, 2024

Dear Stephanie,

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience exceeded your expectations. It’s our goal to ensure every part of your journey, from planning to the actual experience, goes smoothly, and we're so happy we could deliver that for you.

Thank you once again!
Marisa & Across Portugal Team

Dream Honeymoon!
Portugal | Sep 30 - Oct 6, 2024

Tara
Tara D.
Newark, NJ | Reviewed on Nov 15, 2024
I found KimKim to plan my honeymoon to Portugal. I didn't have the bandwidth to plan a trip in addition to my wedding and I also had never been to Europe (and, frankly, didn't know where to begin). We had an unbelievable time. Tiago was so flexible and understanding of our budget, where American travel agents were uniformly pressuring me to double (!!!) the amount I wanted to spend. All of the excursions Tiago booked for us were divine and luxurious. The roadbook was so thorough and detailed.... Read more

I found KimKim to plan my honeymoon to Portugal. I didn't have the bandwidth to plan a trip in addition to my wedding and I also had never been to Europe (and, frankly, didn't know where to begin). We had an unbelievable time. Tiago was so flexible and understanding of our budget, where American travel agents were uniformly pressuring me to double (!!!) the amount I wanted to spend. All of the excursions Tiago booked for us were divine and luxurious. The roadbook was so thorough and detailed. We enjoyed every single recommendation---from restaurants to historical landmarks. I can't believe the amount of money we spent for what we got in return. It was a dream, romantic, adventurous and high-end honeymoon for a reasonable price. Can not recommend the sunset sailboat cruise around Lisbon enough. Absolutely stunning.

Tiago is an incredibly hardworking person and a very nice guy. He did a phenomenal job. He was very active and present throughout the duration of the trip to ensure we had everything we needed. Thank you so much, Tiago, for giving us the honeymoon of our dreams!

10000/10

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Nov 16, 2024
Hi Tara! So nice to hear from you!! We had already spoken about your trip and I was happy enough realizing that you truly had enjoyed your trip like you personally told me so I was really not expecting a review! But I truly and heartfeltly appreciate that you took the time to do it! Thank you so much! And I can say that I was lucky enough not only to have organized the tour for you but also to have met you and Scott in person. I only regret that we didn't spend more time together! I'm not... Read more

Hi Tara!

So nice to hear from you!! We had already spoken about your trip and I was happy enough realizing that you truly had enjoyed your trip like you personally told me so I was really not expecting a review! But I truly and heartfeltly appreciate that you took the time to do it! Thank you so much!

And I can say that I was lucky enough not only to have organized the tour for you but also to have met you and Scott in person. I only regret that we didn't spend more time together!

I'm not sure if I told you how much I liked your film "A moment of clarity"? It's so relaxing!!

Please do not forget to send me some pictures of wildlife when you come across it in your or Scott's hikes in the nature!!

Happy life for both of you!!

Best,

Tiago

Many thanks to Pedro and team for 7 transformative days in Portugal!
Portugal | Nov 3 - Nov 10, 2024

Janet
Janet M.
Newark, NJ | Reviewed on Nov 11, 2024
We had a truly spectacular 7-day trip to Portugal early November 2024 -- our first not only to Portugal but to Europe. We credit the success of our trip to Pedro, who was the local specialist who consulted with us to truly understand what would work best to meet our needs. In our case, it was a balance of experiencing Portugal, its people, its history, its cities and more leisurely sights at a comfortable, low key pace that wasn't too overwhelming for us. We arrived in Lisbon early on a... Read more

We had a truly spectacular 7-day trip to Portugal early November 2024 -- our first not only to Portugal but to Europe. We credit the success of our trip to Pedro, who was the local specialist who consulted with us to truly understand what would work best to meet our needs. In our case, it was a balance of experiencing Portugal, its people, its history, its cities and more leisurely sights at a comfortable, low key pace that wasn't too overwhelming for us.

We arrived in Lisbon early on a Sunday morning, were greeted by a wonderful driver (Rui) who recommended some of the key places in the city and near our hotel (including several of his favorites). Our first stop was the Heritage Avenida Liberace hotel in Lisbon, which was a perfect and lovey location up the hill from downtown, a perfect place for exploring the city. The hotel was beautiful, filled with beautiful design inspiration. We were most grateful for the lovely and thoughtful welcome basket of wine, snacks and aromatic soaps Pedro had left for us. We strolled the city on Sunday, and were ready to do more on Monday when we were greeted by Rita for an amazing tasting tour throughout the city.

Rita introduced us to many favorite foods of Lisbon, and shared so many stories about the city and its history! Her thoughtful and delicious tour ended at the Time Out Market, where they were actually filming an episode of a Chef's show. Later that evening, we immersed ourselves in Portuguese culture by experiencing a Fado Dinner at Mesa de Frades, a delicious and moving experience we won't soon forget.

The next day, we were greeted by Helio, who was the main driver for the next several days of our visit. He was incredibly warm, flexible, knowledgeable and helpful! Funny, too. We visited the fairytale vila of Sintra and toured the Pena Palace and Gardens. Later in the day, we drove down through coast and returned to the Heritage hotel via Cascais. We had a most delicious lunch (Hello proactively made reservations for multiple meals on our behalf) of seabass and other local delicacies.

On our second day traveling with Hello, we traveled to Porto (via Obidas and the awe-inspiring Nazare, where Hello also proactively reserved a lunch of seaside delicacies (the tuna was amazing!) for us. We checked into the NH Collection of hotels in Porto, another centrally located hotel inviting many adventures on foot.

We were greeted by Bernardo for an historical walking tour the Porto . Talk about an incredibly passionate and knowledgeable tour guide! We would highly recommend Bernardo.

The next day Evol greeted us at the hotel for a day trip to the Douro valley, including a boat tour in Deltatur and a memorable and delicious lunch at the Quinta da Pacheco. Both are must-sees! Evol was a wonderful driver who shared many stories and tips about the Douro Valley and the sites we were seeing, and made a special stop so for photo opps, doubling as our photographer (thank you, Evol!).

We re-engaged with Helio on our final full day in Portugal, when he met us in Porto and drove us from the city all the way down to Cascais, via stops in Coimbra. We said a grateful farewell as we hiked into the Cascais Miragem hotel -- the views were spectacular and left us wanting to return to Portugal for more on a future visit!

Finally, Andre greeted us the morning of our last day and made sure we were all set for check in at the hotel in Lisbon. Another comfortable and pleasant drive and conversation about Portugal.

On last note of gratitude, Pedro used WhatsApp to manage our expectations with the perfect amount of detail a day ahead. He was always at the ready to respond to questions and requests, no matter how small or seemingly trivial.

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Nov 12, 2024
Dear Janet, Thank you so much for taking the time to share such a wonderful feedback on your trip to Portugal!
I am super excited to hear your first experience in both Portugal and Europe was such a memorable one.
I am especially happy to know that you enjoyed the thoughtful details, from the welcome basket to the personalized experiences throughout your trip. Also, it is wonderful to hear that Rui, Rita, Helio, Bernardo, and Ivo all contributed to making your time in Lisbon, Sintra,... Read more

Dear Janet,

Thank you so much for taking the time to share such a wonderful feedback on your trip to Portugal!
I am super excited to hear your first experience in both Portugal and Europe was such a memorable one.

I am especially happy to know that you enjoyed the thoughtful details, from the welcome basket to the personalized experiences throughout your trip. Also, it is wonderful to hear that Rui, Rita, Helio, Bernardo, and Ivo all contributed to making your time in Lisbon, Sintra, Porto, and the Douro Valley so enjoyable. It is clear that you were able to immerse yourselves in the beauty, culture, and cuisine of Portugal, and I am so happy to have played a part in that.

Thank you again for choosing to travel with us and for sharing your thoughtful feedback - it truly means a lot.

Your friend in Portugal - Pedro

Adam our travel consultant was very approacha...
Portugal | Oct 26 - Nov 4, 2024

Jeff
Jeff S.
Philadelphia, PA | Reviewed on Nov 11, 2024

Adam our travel consultant was very approachable and very knowledgeable about Portugal which made planning the trip easy and satisfying. The drivers who transferred us around were all quite accommodating and very efficient and easy to communicate with . There were some excursion options that we were interested but not available thru KimKim , which forced us to book outside of their app. Overall, a great experience.

Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Nov 21, 2024

Hi Jeff,
I am so glad you and your wife had a great experience with kimkim! Our final Zoom call was so great to see you face to face as we reviewed your itinerary before you departed for Portugal! ☀️

You had some fun activities, and I am glad the transfer drivers were accommodating and great to communicate with! 🙌

All the best,
Adam

Great Experience; Lovely Country.
Portugal | Oct 19 - Oct 25, 2024

C
Catherine H.
Ashburn, VA | Reviewed on Nov 10, 2024

Joao was amazing, before and during our trip to Portugal. Helpful, knowledgeable, quick to respond, kind, always on time, adaptable...great all around.

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Nov 10, 2024

Thank you Catherine :)

Why travelers love kimkim

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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

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