Kimkim Trip Reviews for Portugal

4.9
Based on 618 ratings
Read 618 verified reviews by travelers who booked their trip to Portugal on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Azores with my son and daughter
Portugal | Jun 14 - Jun 21, 2025

Gail
Gail M.
Maplewood, NJ | Reviewed on Jun 29, 2025
My son, daughter and I had a wonderful experience visiting the Azores. The beauty of San Miguel and Terceira exceeded our expectations. Raquel did an amazing job organizing the trip - she listened to our requests and coordinated the adventure. The most wonderful part of our experience was our San Miguel guide Natasha. She took us on amazing hikes, told us about the island's people and culture, and we just loved learning everything from her. Natasha organized a lovely lunch with a local... Read more

My son, daughter and I had a wonderful experience visiting the Azores. The beauty of San Miguel and Terceira exceeded our expectations. Raquel did an amazing job organizing the trip - she listened to our requests and coordinated the adventure. The most wonderful part of our experience was our San Miguel guide Natasha. She took us on amazing hikes, told us about the island's people and culture, and we just loved learning everything from her. Natasha organized a lovely lunch with a local dairy farmer and his wife - the highlight of the trip! Our guides in Terceira were terrific as well - we learned so much about the history of Terceira. An added bonus was that we arrived during one of the island's festivals and were able to enjoy that as well. Thank you for this wonderful memory.

Hotel Reviews
Açores Autêntico Boutique Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Açores Atlântico
Ponta Delgada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jul 09, 2025

Hi Gail, Thanks so much for taking the time to share the highlights of your trip to Azores! I am glad to know that you and your kids had a great time discovering these wild islands! 🤩I will pass your kind words onto our guides, specially Natacha who will be delighted to hear! It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures x All the best, Raquel

Kimkim Did Not Disappoint!
Portugal | Jun 16 - Jun 23, 2025

MARY
MARY C.
Nicetown-Tioga, PA | Reviewed on Jun 26, 2025
Kimkim did an amazing job planning our very pleasurable trip to Portugal. The activities and guides were lovely. The lodging was perfect for each location and they were easy to reach whenever we needed help. We told everyone on our travels how exceptional Kimkim had been to work with from start to finish. This trip was the perfect blend of adventure, culture, food, wine, and leisure. We were so impressed that we already logged onto the site to see other destination spots they service so... Read more

Kimkim did an amazing job planning our very pleasurable trip to Portugal. The activities and guides were lovely. The lodging was perfect for each location and they were easy to reach whenever we needed help. We told everyone on our travels how exceptional Kimkim had been to work with from start to finish. This trip was the perfect blend of adventure, culture, food, wine, and leisure.

We were so impressed that we already logged onto the site to see other destination spots they service so that they can help us with next year’s excursion.

We appreciate their attention to detail and personalization. They listened to all of our desires and helped create an itinerary with the perfect blend of adventure (hiking, biking, kayaking), food, wine, and culture. We HIGHLY recommend Kimkim and our exceptional planner, Giorgia.

Local specialist: Giorgia Torre

Joel was a great private driver for our day t...
Portugal | Jun 4 - Jun 14, 2025

K
Kate W.
Baltimore, MD | Reviewed on Jun 25, 2025

Joel was a great private driver for our day trip to Sintra! Our favorite location was Madeira given the hiking activity and amazing views. However, all locations were special in their own way and we really appreciate Tiago making every effort to fit as many locations into our itinerary upon our request despite the difficulty of the task. We intend to come back for the Azores and the Algarve.

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 26, 2025

Hi Kate,

Thanks for your feedback!! Joel told me he truly liked "your vibe" too. These were his words!!

I'm glad you enjoyed your trip to Portugal and I'm sure you'll love the Algarve too, but if you're into hiking and landscapes you definitely cannot miss the Azores!!!

All the best and please send James my regards! I told you we share the same name only in different idioms, right?

Regards,

Tiago

Best aspects of using Kimkim: the ease of pl...
Portugal | May 14 - May 27, 2025

Kara
Kara M.
Denver, CO | Reviewed on Jun 22, 2025
Best aspects of using Kimkim: the ease of planning and booking with Marisa, the operators we used, such as the drivers and tour guides - all fabulous, on time and totally professional. We thought all the hotels were great choices in prime locations. Loved all the included enormous breakfast buffets at the hotels as well. Highlights of our activities were: Porto sunset cruise with tastings- loved the hosts, the boat, and scenery; farm dinner cooking experience with dinner; cave boat... Read more

Best aspects of using Kimkim: the ease of planning and booking with Marisa, the operators we used, such as the drivers and tour guides - all fabulous, on time and totally professional. We thought all the hotels were great choices in prime locations. Loved all the included enormous breakfast buffets at the hotels as well.

Highlights of our activities were: Porto sunset cruise with tastings- loved the hosts, the boat, and scenery; farm dinner cooking experience with dinner; cave boat tour at Ponte de Piedad. We loved the e-bike tour but it was a little scary going through the center of Cascais with pedestrians, traffic, wind/sand and biking on the elevated boardwalk- would not recommend for those not comfortable on bikes. Was expecting something more relaxing.

Marisa was thoughtful with the itinerary and allowed us to see a lot of the country with some fun activities along the way. For example, we loved having drivers take us through the Duoro Valley and our wine tasting and lunch at the winery. The tours were well timed for when we arrived in a city to give us the lay of the land. We could have perhaps planned a little less full days or more ā€˜days off’ here and there.

Overall we loved our experience and are grateful to Kimkim for lining it all up. We would definitely book another trip with them.

Hotel Reviews
Hotel Cascais Miragem
Cascais

We loved this hotel and wish we had had more time here. The location was prime, with views of the ocean, we enjoyed great drinks at the bar, and the breakfast buffet and outdoor seating area were fantastic. The lobby is beautiful with a glass elevator, allowing you to see the amazing views on your ride up to your room.

Authenticity & Character
Location
Right on the coast
Staff
Bellhops and front desk personnel were friendly and very helpful.
Cleanliness & Comfort
The bathroom was gorgeous with views of the ocean, very clean and spacious. The bedroom was generously sized with a huge bed. Best of all was the huge balcony. Again, wish we had had more time here.
PortoBay MarquĆŖs
Lisbon
Authenticity & Character
We loved our apartment, suite-style rooms with a separate living area.
Location
Centrally located, easy for cars to drive to, and walking distance to most parts of Lisbon.
Staff
Very warm and welcoming
Cleanliness & Comfort
All good!
Cascade Wellness Resort
Lagos

Ideal and tranquil location away from the fray, along the coast, with walking trails all along the cliffs, proximity to beaches, town, and unbelievable views. Staff was helpful and friendly and the breakfast buffet was unbelievable. Loved the spaciousness of our apartment, it was perfect for traveling with our two young adult daughters. We enjoyed the pool as well but wish we’d had more time for everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Great beds, nice kitchen and great to have laundry in unit.
Pousada Convento de Evora
Ɖvora
Authenticity & Character
Very authentic and beautiful. Loved being in an actual convent. Breakfast area was lovely.
Location
Central with a beautiful Roman temple just outside.
Staff
All were great.
Cleanliness & Comfort
Room feels a bit dated but the beds were comfortable. A shower rather than just a tub would be nice.
Activity Reviews
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Delicious lunch: very elegant and upscale. The wine flowed- maybe too much! - and we were grateful to have a driver for the way home. The valley is so beautiful and we were really glad to have spent the day seeing it.

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Group Boat Voyage along the Douro River
Scenic Group Boat Voyage along the Douro River
Portugal

This boat cruise was okay. They arrived late, and therefore our trip left late and yet we ended ā€˜on time.’ The scenery was nice but nothing spectacular and my opinion is that seeing the valley from the road was better. We were served champagne and trail mix. I would probably skip this one.

Quality of Experience
Guides, Drivers and Staff
Transport
Driver, Rafael, was a great driver and very courteous.
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

Fado was pretty good, not sure I’d do it again if the meal were a part of it. I’d prefer to only see the music and skip the dinner.

Quality of Experience
Food
Transport
Great driver
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Margarita was super knowledgable and friendly. We felt that we saw a good portion of Lisbon and loved the Alfama area and its character. Was great to have a private tour for just our family.

Quality of Experience
Guides, Drivers and Staff
On time, trustworthy, safe drivers, friendly and knowledgeable.
Transport
We loved our drivers: Rafael, Carlos, Ivo and Ricardo. Comfortable car too and held all our luggage.
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

We loved seeing the Pena Palace, the Cabo da Roca and Cascais. Carlos was a fabulous driver and gave us a great tour and service. Also is a very interesting person with a lot of knowledge about Portugal.

Quality of Experience
Guides, Drivers and Staff
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Loved our tour. Andres was awesome. It was an in-depth glimpse of the city with the perspective of how different ethnic groups were treated in Porto. We saw so much of the city and learned a lot of history. He also shared lots of food recommendations with us.

Quality of Experience
Guides, Drivers and Staff
Two-Hour Private River Cruise in the Picturesque city of Porto
Two-Hour Private River Cruise in the Picturesque city of Porto
Porto

Ivo began our evening with a short driving tour of Foz Do Duoro. The sunset boat cruise was stunning, with the boat to ourselves and a generous port tasting on the top deck. We loved our hostess, Karina, she could not have been sweeter. Both she and Ivo spoke fantastic English and were very personable.

Quality of Experience
Guides, Drivers and Staff
Transport
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

The boat tour was incredible. We couldn’t believe how well the driver could get in and out of the caves and other tight areas. The scenery was amazing. The only downside is that we were told the wrong start time by Kimkim and so we lost out on ½ hour of the tour.

Step Back in Time with a Private Guided Tour of Ɖvora and the Bones Chapel!
Step Back in Time with a Private Guided Tour of Ɖvora and the Bones Chapel!
Portugal

Joao was a fantastic guide who spoke great English. We thoroughly enjoyed seeing the Cathedral of Evora, the aqueduct, city, and the Chapel of the Bones. Definitely worth seeing!! So glad we spent a couple nights in Evora.

Quality of Experience
Guides, Drivers and Staff
Joao was informative and personable.
To Eat Suggestion: Luca“s Rooftop Restaurant
To Eat Suggestion: Luca“s Rooftop Restaurant
Portugal

Views, food and service. Top notch!! One of my best dinners of the trip.

Quality of Experience
Guides, Drivers and Staff
Embark on a Flavorful Cooking Class with a Meal at the Farm
Embark on a Flavorful Cooking Class with a Meal at the Farm
Portugal

This was one of the highlights of the trip. The grounds were lovely and we received a tour before the class started. Chef Ines was a great instructor, communicator and chef. We loved the interactive nature of the activity, and learning how to make a couple local dishes. Best of all was enjoying dinner in the picture perfect setting with phenomenal views.

Quality of Experience
Chef Ines and the setting
Food
Guides, Drivers and Staff
Cascais-Sintra Exclusive E-Bike Adventure
Cascais-Sintra Exclusive E-Bike Adventure
Portugal

This ended up being a fun tour but I would not recommend it for inexperienced bikers. Juliano arrived late and led us off on a tour of the city, going through red lights, roundabouts, narrow ramps, and cobblestone city streets, weaving around pedestrians. We headed along the shore, with some very strong wind and then up a sketchy boardwalk. He should have been checking in with us. I was not very comfortable and we were relieved no one got hurt.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Jun 23, 2025

Hi Kara,

Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience with us and that everything worked out so well.
Your activity highlights sound amazing and we also really appreciate your note about the e-bike tour in Cascais :)

And the photos - wow!! You look truly happy, and it’s such a joy to see those moments captured.

We’re so glad the itinerary gave you a great mix of sights and experiences across Portugal. Thanks again for traveling with us!!

Your Friend in Portugal - Marisa

We had Kim Kim Plan a trip to Portugal for us...
Portugal | Jun 3 - Jun 11, 2025

Kimberly
Kimberly M.
Atlanta, GA | Reviewed on Jun 17, 2025
We had Kim Kim Plan a trip to Portugal for us. It was excellent. I answered the questionnaire. I got everything I asked for private drivers, private tours, beautiful hotels. Every driver we had was accommodating and showed us extra little secret places to visit and took us. It was absolutely amazing and it was totally hasslefree. They texted us every day with an itinerary and always checked in on if we needed anything
I would totally use them over and over
Read more

We had Kim Kim Plan a trip to Portugal for us. It was excellent. I answered the questionnaire. I got everything I asked for private drivers, private tours, beautiful hotels. Every driver we had was accommodating and showed us extra little secret places to visit and took us. It was absolutely amazing and it was totally hasslefree. They texted us every day with an itinerary and always checked in on if we needed anything
I would totally use them over and over

Hotel Reviews
Hotel Britania Art Deco
Lisbon
Authenticity & Character
I’m
Location
Staff
Cleanliness & Comfort
Hotel Cascais Miragem
Cascais
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Hotel Porto Jardim
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Jun 17, 2025

Hello Kim,
Thank you very much for your feedback! We're glad to hear that we could turn all your wishes into a memorable and truly special experience in Portugal! We're always here to help whenever you need - and we hope to welcome you back again soon!
Wish you all the best 😊
Your friend in Portugal - Diana

All of the guides and drivers were outstandin...
Portugal | Jun 1 - Jun 9, 2025

J
James D.
West Sacramento, CA | Reviewed on Jun 16, 2025
All of the guides and drivers were outstanding. The hotels were very nice and comfortable and the hotel staff in all three hotels were friendly and helpful. The trip planning and communication were excellent and you were terrific at meeting the individual needs and interests of various group members - such as my wife and I staying for an additional day in Lisbon. Well done - would use your services again without hesitation. Read more

All of the guides and drivers were outstanding. The hotels were very nice and comfortable and the hotel staff in all three hotels were friendly and helpful. The trip planning and communication were excellent and you were terrific at meeting the individual needs and interests of various group members - such as my wife and I staying for an additional day in Lisbon. Well done - would use your services again without hesitation.

Hotel Reviews
NH Hotel Porto Jardim
Porto
Montebelo Mosteiro de AlcobaƧa Historic Hotel
AlcobaƧa
HF FƩnix Lisboa
Lisbon
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 16, 2025
Hello James, Thank you so much for your kind and thoughtful feedback. I am truly delighted to hear that you had such a positive experience with the guides, drivers, and hotel staff, and that everything was comfortable throughout your stay. It was a real pleasure helping to plan your trip, and I am especially glad we could adapt things to meet the needs of each group member, including the extra day in Lisbon for you and your wife. We always aim to make the experience as personal and seamless... Read more

Hello James,

Thank you so much for your kind and thoughtful feedback. I am truly delighted to hear that you had such a positive experience with the guides, drivers, and hotel staff, and that everything was comfortable throughout your stay.

It was a real pleasure helping to plan your trip, and I am especially glad we could adapt things to meet the needs of each group member, including the extra day in Lisbon for you and your wife. We always aim to make the experience as personal and seamless as possible.

I would be happy to assist you again anytime. Please feel free to reach out whenever the travel bug strikes.

Your friend in Portugal - João

Exceptional Service and Care – Highly Recommend Tiago
Portugal | May 26 - May 31, 2025

R
Radhika R.
Newark, NJ | Reviewed on Jun 15, 2025
Tiago was an outstanding guide throughout our trip. From the initial booking stage, he conducted himself with the utmost professionalism and attention to detail. He not only planned a well-curated itinerary but also drove us across the country, offering insightful commentary and sharing his extensive knowledge along the way. A particularly commendable aspect of Tiago’s service was his genuine care and support. When I experienced a back issue during the trip, he went above and beyond by... Read more

Tiago was an outstanding guide throughout our trip. From the initial booking stage, he conducted himself with the utmost professionalism and attention to detail. He not only planned a well-curated itinerary but also drove us across the country, offering insightful commentary and sharing his extensive knowledge along the way.

A particularly commendable aspect of Tiago’s service was his genuine care and support. When I experienced a back issue during the trip, he went above and beyond by arranging a medical appointment at a reputable hospital in Porto and connecting me with an excellent doctor.

More than just a tour guide and driver, Tiago has become a valued friend. He made sure we returned home safely and has continued to stay in touch.

We had a truly memorable experience, and I highly recommend booking your trip with Tiago for a seamless, thoughtful, and enriching journey.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Coffee machine in the room
Thomar Boutique Hotel
Tomar

Great location and d place

Authenticity & Character
Location
Center of the city. Close to many places
Staff
Very kind and nice
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Very rude front desk. AC was not working reliably

Authenticity & Character
Location
Center location
Staff
Front desk people can be more accomadative nicely
Cleanliness & Comfort
Activity Reviews
Lisbon (Old Town) guided visit
Lisbon (Old Town) guided visit
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
BelƩm and Cascais guided visit
BelƩm and Cascais guided visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Ɠbidos visit
Ɠbidos visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Batalha Monastery visit
Batalha Monastery visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Porto (Half-Day Guided Walking Tour)
Explore Porto (Half-Day Guided Walking Tour)
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 16, 2025

Dear Radhika,

Thank you so much for your words. I see my name mentioned many times and I'm not sure if I'm worthy of all your compliments.

The 4 of you are very interested and easy going people and that made my life very easy and the experience of guiding you very pleasant.

And I was happy that we could stay in touch and expect that we continue to send each other some messages every now and then!!

Please send my regards to all the crew and I hope that your back is fully operational!!!

Regards,

Tiago

12-days Portugal trip
Portugal | May 25 - Jun 7, 2025

A
Andrea & Erich G.
Chicago, IL | Reviewed on Jun 15, 2025
We recently traveled to Portugal with a custom itinerary arranged through KimKim. While the trip had some highlights, overall it fell short of expectations—especially considering the premium price we paid.
The hotels were consistently well located and comfortable, offering a good base in each city. Having breakfast included was a plus. Our main guide/driver was flexible, and we appreciated his willingness to adapt the schedule slightly when needed.
The price felt high for what was delivered....
Read more

We recently traveled to Portugal with a custom itinerary arranged through KimKim. While the trip had some highlights, overall it fell short of expectations—especially considering the premium price we paid.
The hotels were consistently well located and comfortable, offering a good base in each city. Having breakfast included was a plus. Our main guide/driver was flexible, and we appreciated his willingness to adapt the schedule slightly when needed.
The price felt high for what was delivered. The inclusions—hotels, a car, a driver/guide, and two modest experiences (a boat ride and a Port tasting)—didn’t add up to the cost. The "guide" functioned more as a driver, with very limited insight or commentary about Portugal’s rich culture, history, or landmarks. This was particularly underwhelming given KimKim advertises guided tours, not just transportation. The guide's engagement varied—at times seeming unmotivated or disinterested in the role. Our first day was very disappointing: the assigned driver arrived extremely late, was rude, and even threatened not to complete the job. Thankfully, they were replaced the next day by someone far more professional. Compared to platforms like Viator or GetYourGuide, where guides are not always exceptional but at least consistently informative and friendly, this felt like a significant downgrade. Finally, communication with KimKim felt impersonal and opaque. We found it difficult to fully understand what we were getting until after we had paid in full, which left us with little recourse once the trip started.
This trip had enjoyable moments, and Portugal itself is a beautiful country worth exploring. However, KimKim's execution did not justify the price or promise. For travelers seeking more informative, engaging, and transparent service, there may be better options out there.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon

Excellent location and service. Nice rooms and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Excellent location, but rooms were very small and not very functional. The breakfasts were very good but started late and the space was crowded. No coffee was available in the lobby before 8 AM - no exceptions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thomar Boutique Hotel
Tomar

Excellent location and very responsive staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Albergaria do CalvƔrio
Ɖvora

Excellent location and service. The staff was outstanding!!! They provided information and help and there was always someone at the front desk. The outdoor area was very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lagos Avenida Hotel
Lagos

Very good location and modern hotel, but the glass doors separating the toilet and shower from the room created lack of privacy. Very nice continental breakfast and additional options. The hotel's entrance is not prepared for people with limited mobility and even getting large pieces of luggage up the steps (without any help from the staff) was unusual. The staff was not particularly helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Melia Lisbon Airport
Lisbon

Practical location to catch early flights. Unusually good for an airport hotel. Nice swimming pools, although the staff could be more attentive to keeping the area clean. Very convenient restaurante and good food. We dinned there twice, but the second night the service was surprisingly unqualified, including not speaking English. The option to take a boxed breakfast for early departure was a joke (1 apple, 1 bottle of water, 1 small juice).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Cave Boat Tour
Cave Boat Tour
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jun 18, 2025
Hi Andrea & Erich,
Thank you for taking the time to share your feedback. We truly value all traveler reviews, as they help us improve the quality of our services and the experiences we provide in Portugal.
I'm sorry to hear the trip did not meet your expectations. That said, I feel some of your comments may not fully reflect the effort and details that went into planning your itinerary and the experience delivered to your party during your stay. I’d like to take a moment to address a few of... Read more

Hi Andrea & Erich,
Thank you for taking the time to share your feedback. We truly value all traveler reviews, as they help us improve the quality of our services and the experiences we provide in Portugal.

I'm sorry to hear the trip did not meet your expectations. That said, I feel some of your comments may not fully reflect the effort and details that went into planning your itinerary and the experience delivered to your party during your stay.

I’d like to take a moment to address a few of the points you raised.

### Regarding Trip Pricing & Inclusions
You mentioned paying a ā€œpremium priceā€ for your trip, but based on the daily per-person budget, your trip fell within Kimkim’s ā€œBasicā€ budget category (the second lowest level). Price ranges for the different categories were outlined when you submitted your trip request.

Your trip included:
- 2 double rooms in highly rated, centrally located 4-star hotels (with breakfast and city taxes when due) [standard rooms in 4 of the 6 hotels]
- 3 activities: two boat tours (and not 1 as mentioned) and a winery tour with a tasting (not a simple Port tasting as mentioned)
- a fully guided experience with 10 full days and 2 half-days of private tours in a comfortable Mercedes van (not a car as mentioned)
- 2 private airport transfers
Besides the above-mentioned accommodations, guided services, transportation, and activities, your quote also included personalized trip planning, on-trip concierge services and 24/7 local support.

We revised the itinerary multiple times based on everyone’s feedback—even after the deposit and the final payment—and the final quote ended up being lower than the initial estimate, despite your trip being extended by a day. I did my best to add as much value as possible while trying to keep your trip affordable.

### Regarding the First Day Guide Experience
I understand the frustration around the delay on the first day. The guide was 45 minutes late, which shouldn’t happen, but he notified you via text. While delays are rare, they occasionally happen in cities with heavy traffic like Lisbon. On such rare occasions, guides will make up for lost time during the day. As you experienced during your stay, we changed the starting times of several of your tours to accommodate your requests, with some of them lasting longer than standard times.

As for the interaction in the hotel lobby with your first guide, I wasn’t there to witness it firsthand to weigh in on the different versions of the events, but it seems that, unfortunately, the guide was not able to de-escalate the situation created by his delay.
When Jacob and I spoke that afternoon, he requested a new guide for the rest of the trip. While it was challenging—especially during peak season—I managed to find a replacement for the next day, and I personally guided you for the remainder 10 days of the trip.

Throughout our time together, I did not sense dissatisfaction with the level of engagement or commentary I provided. None of our interactions alluded that you were dissatisfied with my services. I generally felt we had a good trip together. Your feedback regarding my limited insight and lack of motivation was unexpected and disheartening. I worked hard to remain flexible, accommodating different individual interests and needs, adapting the itinerary as requested, and sharing not only historical, cultural, and political context, but also personal insights and favorite spots throughout Portugal. I regret that this didn’t resonate with you as intended.

### On Communication During the Planning Stage
I’m also surprised by your comments about the planning process feeling impersonal or unclear. From your initial inquiry on December 28 to the deposit on January 15, we exchanged numerous messages and made several itinerary revisions. Further adjustments were made even after the final payments in March. The complete roadbook was delivered on April 30, nearly a month before your arrival, and all inclusions were clearly outlined at the different stages. My intention was always to provide clarity and transparency at every step, so I regret that you feel it didn’t come through as clearly as it should have.

### On Comparing Services
Platforms like Viator or GetYourGuide serve a different purpose than Kimkim. Booking similar guided tour services (12 days of private guided tours around the country) independently through those platforms would have resulted in a significantly higher cost for you.

### Hotels
We take pride in the quality of the hotels we use—all of which are rated highly—and I regret that, aside from the one in Ɖvora, you didn’t feel your interactions with staff to be excellent.

### Final Thoughts
I'm genuinely sorry the trip didn't meet your expectations in several areas. While this wasn’t the experience I hoped you’d have, I appreciate the time you took to share your impressions.

Warm regards,
João

The entire week was well done!Natacza for t...
Portugal | Jun 9 - Jun 14, 2025

C
Chris O.
Dallas, TX | Reviewed on Jun 15, 2025
The entire week was well done! Natacza for the Furnas Volcanic experience was amazing. Knowledgeable and easy to understand. Freddie the Culinary Trip did an excellent job engaging with the entire group. Francisco and Bae for the Epic Canyoning Trip were very easy to understand and made you feel very comfortable and safe during the activity. Read more

The entire week was well done!

Natacza for the Furnas Volcanic experience was amazing. Knowledgeable and easy to understand.

Freddie the Culinary Trip did an excellent job engaging with the entire group.

Francisco and Bae for the Epic Canyoning Trip were very easy to understand and made you feel very comfortable and safe during the activity.

Hotel Review
Vila Nova Hotel
Ponta Delgada

Comfortable bed, front desk staff a little abrupt at times, probably due to language differences.

Authenticity & Character
Location
Easy walk to all the restaurants and shops.
Staff
A little more friendly
Cleanliness & Comfort
Room was clean and comfortable.
Activity Reviews
Volcanic Experience: Furnas Lake Full Day Adventure
Volcanic Experience: Furnas Lake Full Day Adventure
SĆ£o Miguel Island

Natacza did an excellent job educating us, taking care of lunch reservations and engaging with each one of us.

Quality of Experience
Very educational and amazing views.
Guides, Drivers and Staff
Knowledgeable and friendly
Transport
Safe and comfortable.
Azorean Culinary & Wine Experience
Azorean Culinary & Wine Experience
SĆ£o Miguel Island

Staff was nice and friendly.

Quality of Experience
Guides, Drivers and Staff
Epic Canyoning Adventure
Epic Canyoning Adventure
SĆ£o Miguel Island

Friendly guides and made everyone feel safe and expertly explained what we were going to be doing and to steps to keep you safe.

Quality of Experience
A fun adventure.
Guides, Drivers and Staff
Guides were great. Made an attempt to get to know us and made it fun and safe.
Whale Watching Experience
Whale Watching Experience
SĆ£o Miguel Island

The dolphins were fun.

Quality of Experience
Fun to see aquatic wildlife
Guides, Drivers and Staff
Spoke three languages so we could all understand what was going on.
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Jun 16, 2025

Hi Chris!
Thank you for sharing your feedback! I“m glad to know each part of the experience ran smoothly and that the guides were clear and supportive throughout the activities.
It was a real pleasure helping you plan this trip, and we hope your time in the Azores leaves you with memories that will last a lifetime.
Hope to welcome you on another adventure soon!

Best regards,
HƩctor

A total Portugal experience!
Portugal | Jun 1 - Jun 9, 2025

Norma
Norma G.
Los Angeles, CA | Reviewed on Jun 13, 2025

In every location we had great guides and drivers who made it a fun, informative and entertaining adventure. The accommodations , tours, meals and entertainment were above expectations. The high points were staying in a monastery in AlcobaƧa, the Douro valley tour and Pacheco winery, Porto—it was all wonderful. Great guides Nuno and John and drivers Manuel and Joao (sp?). A wonderful Portugal experience. Thanks, Joao and Kim Kim!

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 14, 2025
Hello Norma, Thank you so much for your kind message. It truly means a lot to know you had such a great experience in Portugal. I am very happy to hear that the accommodations, tours, meals, and entertainment were all above expectations. I will be sure to pass along your compliments to Nuno, Manuel, and João. They will be thrilled to know they made your trip even more special. Alcobaça, the Douro Valley, and the Pacheca Winery are all incredible places, and I am so glad they stood out for... Read more

Hello Norma,

Thank you so much for your kind message. It truly means a lot to know you had such a great experience in Portugal. I am very happy to hear that the accommodations, tours, meals, and entertainment were all above expectations.

I will be sure to pass along your compliments to Nuno, Manuel, and João. They will be thrilled to know they made your trip even more special. Alcobaça, the Douro Valley, and the Pacheca Winery are all incredible places, and I am so glad they stood out for you.

It was a real pleasure planning this journey with you. On behalf of myself and the KimKim team, thank you again for choosing us. I hope we can welcome you back to Portugal one day.
Your friend in Portugal - João

We had a wonderful and insightful walking tou...
Portugal | May 25 - Jun 4, 2025

Patricia
Patricia H.
CuraƧao | Reviewed on Jun 12, 2025
We had a wonderful and insightful walking tour with a very enthousiastic female guide(I think her name was Dani?) in Lisbon. Everyone was so friendly, from the hotel employees, the chauffeurs , shops, etc.
Our day trip to Sintra was nice, but cut short because of some health issues. Fortunately our guide was very helpful finding a solution.
Cascais I must admit was a little disappointing. I thougt it would be a lovely beach city but it looked like Miami beach.
The roadtrip to Porto was nice...
Read more

We had a wonderful and insightful walking tour with a very enthousiastic female guide(I think her name was Dani?) in Lisbon. Everyone was so friendly, from the hotel employees, the chauffeurs , shops, etc.
Our day trip to Sintra was nice, but cut short because of some health issues. Fortunately our guide was very helpful finding a solution.
Cascais I must admit was a little disappointing. I thougt it would be a lovely beach city but it looked like Miami beach.
The roadtrip to Porto was nice with stops in Nazare and the gorgeous little medieval town of Obidos.
Porto can’t be missed on a trip to Portugal. What a wonderful city where I wished to have stayed longer then 2 nights.
The highlight of our trip was definitely on the vineyard with a fantastic boutique hotel!! The sights were absolutely beautiful and we did not want to go anywhere else, just sitting there and enjoying a glass of wine and the beautiful sight!
The staff were more than friendly and very helpful. The chef’s dinner was the cherry on the pie!
The 6 hour drive to Evora was too long and although a nice village, not really worth the long drive.
Overall Portugal was really worth the visit and the people were very friendly and everyone spoke English.
Thank you Coraima for your help in organizing this trip.

Activity Reviews
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon

Our guide was friendly but not very knowledgeable. And he arrived half an hour too late. We were getting nervous and thought that the trip wasn’t going to happen

Quality of Experience
The hotel staff, the chauffeurs guides and people in general .
Guides, Drivers and Staff
They were all very attentive and polite, entertaining. We were surprised that everyone spoke English!
Transport
The chauffeurs were very friendly and polite. the cars were clean with water bottles provided
Traditional Portuguese Food Walk
Traditional Portuguese Food Walk
Lisbon

This was one of the best walking tours ever, and we had many! Dani was very enthusiastic , entertaining and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
The chauffeurs were always on time. They were polite, friendly. The cars were clean and very comfortable
Private Sintra Day Trip with Pena Palace, Quinta da Regaleira & Cascais
Private Sintra Day Trip with Pena Palace, Quinta da Regaleira & Cascais
Lisbon
Private City Highlights Walk
Private City Highlights Walk
Porto
Private transfer from {{start_location}} to {{end_location}} with stops in Ɠbidos and NazarĆ©
Private transfer from {{start_location}} to {{end_location}} with stops in Ɠbidos and NazarĆ©
Portugal
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal
Private Day Trip to Monsaraz and Monoliths
Private Day Trip to Monsaraz and Monoliths
Ɖvora
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima YaƱez
Coraima
Coraima YaƱez
Local specialist in Kimkim HQ | Replied on Jun 17, 2025

Thank you so much for your thoughtful and detailed review, Patricia! I'm so happy to hear that you had such a wonderful experience exploring Portugal, and that your tour in Lisbon left a memorable impression. Your honest feedback about Cascais and the long drive to Ɖvora is appreciated—it helps us fine-tune future itineraries and improve our services. I hope to welcome you back for another adventure soon!
Coraima

Our trip to Portugal was organised by Adam- h...
Portugal | May 28 - Jun 6, 2025

M
Melinda D.
Australia | Reviewed on Jun 12, 2025
Our trip to Portugal was organised by Adam- he did a fantastic job! The Zoom catch up before our trip began gave us the opportunity to run through our itinerary and ask any questions. The tours that we had booked were fun and hassle free. When we had a tour cancelled, we were notified promptly and offered something similar. Our drivers were punctual ,friendly, and knowledgeable. The hotels we stayed in were unique and definitely suited our style. Communication with the team at kimkim... Read more

Our trip to Portugal was organised by Adam- he did a fantastic job! The Zoom catch up before our trip began gave us the opportunity to run through our itinerary and ask any questions. The tours that we had booked were fun and hassle free. When we had a tour cancelled, we were notified promptly and offered something similar. Our drivers were punctual ,friendly, and knowledgeable. The hotels we stayed in were unique and definitely suited our style. Communication with the team at kimkim was efficient and we were kept in the loop at all times. I was hesitant to use a travel company as I usually organise our travel myself but not knowing much about Portugal and wanting a stress free end to our holiday, I decided to take a leap of faith with kimkim. It definitely paid off and I would not hesitate to recommend the team at kimkim if you are looking for a tailor made travel itinerary.

Hotel Review
Heritage Avenida Liberdade
Lisboa

Beautifully restored hotel, great location. Rooms were spacious and facilities excellent. Breakfast was excellent with lots of choices. Pastel de Nata available to nibble on all day!

Authenticity & Character
beautiful decor
Location
easy walking to restaurants and sights
Staff
helpful and friendly
Cleanliness & Comfort
comfortable beds and fluffy towels
Activity Review
Sintra Day Trip with Visit to Pena Palace
Sintra Day Trip with Visit to Pena Palace
Lisbon

Filipa was a great guide. Punctual, friendly, and knowledgeable. She was able to keep one step ahead when there was traffic issues in Sintra and kept us updated with arrival times, etc. The Pena Palace was stunning, lots to see and beautiful surroundings.

Quality of Experience
Guides, Drivers and Staff
friendly and knowledgeable
Transport
very clean vehicle with good air conditioning
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jun 16, 2025
Melinda!!!! Loved reading your review!! šŸ™Œ Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had such a positive experience on your trip to Portugal and that it was a smooth and enjoyable experience from start to finish. It’s great to know the pre-trip Zoom session was helpful, and that the tours, drivers, and accommodations matched your travel style. We’re especially glad we could earn your trust, given that you usually plan your own travel—your leap of... Read more

Melinda!!!! Loved reading your review!! šŸ™Œ

Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had such a positive experience on your trip to Portugal and that it was a smooth and enjoyable experience from start to finish.

It’s great to know the pre-trip Zoom session was helpful, and that the tours, drivers, and accommodations matched your travel style. We’re especially glad we could earn your trust, given that you usually plan your own travel—your leap of faith means a lot to us!

We truly appreciate your recommendation and hope to help you plan another memorable journey. šŸ˜€

I think overall the trip was really well plan...
Portugal | May 27 - Jun 5, 2025

Mili
Mili K.
Dallas, TX | Reviewed on Jun 10, 2025
I think overall the trip was really well planned. Joao was very available and even helped arrange a gift for my son for his birthday. I would have preferred to stay in Cascais rather then Lisbon and just take trips day to Lisbon sites from Cascais as one night in Cascais felt too short-was a very lovely place. Evo and Carlos were both excellent drivers, super friendly, and great with my kids! They both went above and beyond. Carlos even parked at the airport to help us with our luggage... Read more

I think overall the trip was really well planned. Joao was very available and even helped arrange a gift for my son for his birthday. I would have preferred to stay in Cascais rather then Lisbon and just take trips day to Lisbon sites from Cascais as one night in Cascais felt too short-was a very lovely place. Evo and Carlos were both excellent drivers, super friendly, and great with my kids! They both went above and beyond. Carlos even parked at the airport to help us with our luggage and was patient with us when we overslept! Everyone was very nice. The only issue I had was at Cascade wellness resort with the showers not draining properly. My main feedback would be I wish there was more transparancy in the individual cost of each items rather then being bundled together. The cooking class, boat tours, winery were all wonderful. Sara did a fantastic job with the walking tour of Porto. Joao and his team were always very available on what's app whenever we had a question. Overall, I really appreciated the seamlessness of the trip!

Hotel Reviews
Hotel Cascais Miragem
Cascais

Very very nice hotel! Wish we could have spent more time here.

Authenticity & Character
Location
Staff
Front desk staff seemed a bit confused.
Cleanliness & Comfort
Hotel Britania Art Deco
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Condes de Azevedo Palace
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms were a bit run down
Activity Reviews
Two-Hour Private River Cruise in the Picturesque city of Porto
Two-Hour Private River Cruise in the Picturesque city of Porto
Porto

Stunning views. Wish we had known there would be little food on this as by the time we ended and got back was almost 10 pm and we were starving.

Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Carlos did an amazing job with this tour and catered to our preferences.

Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

This winery was absolutely beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Farewell
Farewell
Lisbon Int. Airport (LIS)

Carlos did a wonderful job picking us up on time and giving us tricks for getting through the crazy Lisbon airport.

Embark on a Flavorful Cooking Class with a Meal at the Farm
Embark on a Flavorful Cooking Class with a Meal at the Farm
Portugal

It was really nice how they catered to our vegetarian preferences. Food was yummy and was a fun experience!

Quality of Experience
Food
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 11, 2025

Hi Mili,

Thank you so much for your thoughtful feedback. I’m really glad to hear that you enjoyed the trip overall and that everything felt seamless. It was a pleasure to help make your son’s birthday special (Let's Go Sporting)! I’ll be sure to pass along your kind words to Evo, Carlos, and Sara — they’ll be so happy to hear it.

Cascais is indeed a lovely spot, and I appreciate your note on that. We’re grateful you chose to travel with us and hope to welcome you back to Portugal again soon!

Your friend in Portugal - João

I still think of my trip, review my pictures....and smile,
Portugal | May 21 - Jun 3, 2025

Carlos
Carlos G.
Flagami, FL | Reviewed on Jun 10, 2025
I still think of my trip, review my pictures, and share stories with anyone that'll listen! The attention to the details by Tiago was extraordinary. The app we received had all the details we needed for our trip, a fantastic online tool and reference instead of carrying paper records. I made the mistake of looking for answers online for a couple of specific thing, that had I thought about it, Tiago would have given me the answers. One: how to dress in Portugal? The site I visited was way... Read more

I still think of my trip, review my pictures, and share stories with anyone that'll listen! The attention to the details by Tiago was extraordinary. The app we received had all the details we needed for our trip, a fantastic online tool and reference instead of carrying paper records. I made the mistake of looking for answers online for a couple of specific thing, that had I thought about it, Tiago would have given me the answers. One: how to dress in Portugal? The site I visited was way off, and when I mentioned to Tiago, he sweetly gave the truth about how to dress for each location on our itinerary. Porto was our first stop, and what a beautiful city. We ventured down south to the Algarve and returned to Lisbon for our departure home. The Douro Valley, Guimaraes, Tomar, Evora, Lagos, Tavira, and so many other stops. We had 14 beautiful days in Portugal, it's a beautiful country, with lovely people, and fantastic food. And it's all thanks to the expertise and love Tiago has for his country. I'm so glad I didn't travel or plan blindly, I may have missed all the beauty Tiago exposed to us, We plan on going back....soon. Even hopes to find a second home in Lagos.

Hotel Reviews
NH Collection Porto Batalha
Porto

In the heart of Porto, a stylish boutique hotel, comfortable accommodations, lovely breakfast, and friendly and helpful staff. Shower was not great, had to worry about water running out of the shower stall, design was not smart.

Authenticity & Character
Charming, well designed. Elevators in all of Portugal are way too small.
Location
Everything was either uphill, or downhill from here. A lot of walking, but we got tons of steps in.
Staff
Classy, friendly, engaging, sweet people.
Cleanliness & Comfort
Stunning. Room was spotless and well cared for.
Casa dos OfĆ­cios Hotel
Tomar

Vasco was so special. What a pleasant young man! When he explained his name was like Vasco da Gama, I misunderstood and thought he was actually a descendant! What great laughs we had at my expense. Great sleep at night. We did it all. Restaurants nearby, great stores, the history here is abundant. The staff friendly, delicious breakfast. The shower here was the best of all the hotels we stayed.

Authenticity & Character
Charming
Location
Near to restaurants and shopping. Some traveling, if you like walking, that too! More hilly roads to climb and descend
Staff
Engaged, kind, helpful
Cleanliness & Comfort
Focus and beauty, comfort, and peace.
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Ɖvora, Portugal

The photos on their website show the more glamorous rooms. Ours was small, but comfortable. It wasn't bad, but not beyond the average.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marina Rio
Lagos

Location, location, location. At the Marina, but our room faced the bus terminal in the back, Luckily, we didn't spend too much time in our room. The staff were kind, professional, and helpful.

Authenticity & Character
Small breakfast room. Ramps on both sides of the entry were long and steep. They did have a power seat lift. The stairs were a lot to climb into a hotel. Just not a good design. Pay to park at the corner, convenient.
Location
It was at one end of the Marina, but the local attractions, restaurants, and shops were close. Very touristy and crowded when we were there. We weren't unhappy to leave and move to the next location.
Staff
Good service.
Cleanliness & Comfort
You could hear the noise in the halls. Weird design. It felt stark and cold. No warmth to the design. Oh, and get this. Not a single trash can at the entrance, lobby, or restaurant. The public restrooms were hidden behind a camouflaged door in the wall. Trying too hard to be cool.
Hotel Britania Art Deco
Lisbon

OMG! The best of all the hotels. Don't get me wrong, every hotel that was selected for our trip was classic, different, and comfortable. I just pointed out certain 'observations' on which they could approve. But Hotel Britania was a true historic and awesome hotel. Omar, Patric, Jose, and the dining room staff were so kind, engaged, and made our stay so memorable. We will be coming back here.

Authenticity & Character
Such wonderful dedication to retaining the character and history.
Location
Close to shopping, restaurants, and high end shopping.
Staff
Loved them all! Wish I had gotten the names of the others we met there.
Cleanliness & Comfort
You will love this place. Here too, the elevator is tiny.
Activity Reviews
Rabelo Boat Tour
Rabelo Boat Tour
Portugal

Wild boat ride. The two person boat team were great!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to a Cork grove or olive oil Estate
Visit to a Cork grove or olive oil Estate
Portugal

What a pleasant surprise on a tour focused on landmarks and history, an Olive Grove Visit. The beauty of the Olive Trees, especially the one that well over 2,000 years old.

Quality of Experience
Guides, Drivers and Staff
Azulejo Tile Workshop
Azulejo Tile Workshop
Lisbon

I wish I was more artistically inclined. Some in the class were more talented. But it was still a great time, and we brought home our own creations,

Quality of Experience
Guides, Drivers and Staff
Transport
We took an Uber here.
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 12, 2025

Meu caro amigo Carlos!

Thank you so much for your words. I still recall very fondly the time we spent in the car because of the kids' festival in Cascais. And I start with this because it really left an impression on me. The way you spoke about your beloved ones (people and animals!!) was rather touching. I told you that I had goosebumps at a certain stage. And I told Tom the same.

I'm very happy that you enjoyed your trip and I hope to go visit you in the Algarve!!!

And I'm sorry for the longer walks!!!

All the best,

Tiago

Our trip to Portugal was amazing. Everything ...
Portugal | Jun 1 - Jun 8, 2025

Mikhail
Mikhail M.
Canada | Reviewed on Jun 10, 2025
Our trip to Portugal was amazing. Everything worked as a charm, except one thing, otherwise Coraima would get a 5 star review for sure. In Lisbon, the hotel was great, in the city center and close walking distance to everything. All trips booked in Lisbon were excellent. A transfer from Lisbon to Porto was very professional, Cesar contacted us ahead of time, pinpointed a pick up spot and was waiting for us there 10 min before. He stopped in Obidos and Nazare and arrived in Porto to our hotel.... Read more

Our trip to Portugal was amazing. Everything worked as a charm, except one thing, otherwise Coraima would get a 5 star review for sure. In Lisbon, the hotel was great, in the city center and close walking distance to everything. All trips booked in Lisbon were excellent. A transfer from Lisbon to Porto was very professional, Cesar contacted us ahead of time, pinpointed a pick up spot and was waiting for us there 10 min before. He stopped in Obidos and Nazare and arrived in Porto to our hotel. Now the hotel chosen by Coraima in Porto was gorgeous, but outside of city center and required 20 min ride by Uber or Taxi to any meeting point we had. Everything else that Coraima did was excellent, the location of this hotel in Porto is the only reason why she did not get the 5 star. However, she did prepare a video of how to use kimkim app, very helpful. All other tours and transfers worked perfectly. Our previous Italy trip through kimkim was better than amazing due to concierge services of Italian kimkim rep. This time we did not have this, Coraima was the point of contact and she was in kimkim office in USA (different time zone). I think the hotel issue would not be there if local Portuguese agent booked it, not USA agent from kimkim office in Colorado. I am a Canadian, booking in high US dollars only because of kimkim local contacts. I would come back to kimkim only if next time I have a local agent doing all the bookings and have a local concierge for the quick resolution in local time zone, should the issue come up.

Hotel Reviews
Lisbon Wine Hotel
Lisbon

Awesome hotel, even better location, walking distance to everywhere you want to be. Service is out of this world, custom omelet for breakfast. On the negative side, the bar is very expensive and not consistent. The same drink was 15 and next time 19 euro, where in restaurant 50 meters away was 7 euro. Also the hotel in in pedestrian only zone, so required 50-100 meters walk for a taxi pick up, drugging your luggage. Still, I would not hesitate to stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pestana Douro Riverside
Porto

This ultra modern hotel is gorgeous, has beautiful river views, pool and spa. It is perfect if you need rest and relaxation. But if you are a tourist visiting Porto for the first time, it is outside of city center, 20 min cab or uber ride and has nothing around it. You are contained to eat and drink there.

Authenticity & Character
Ultra modern
Location
It is outside of city center.
Staff
Cleanliness & Comfort
Activity Reviews
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon

Fantastic trip, great guide. The restaurant of the main road that the guide had suggested as authentic was the most expensive meal we had in Portugal.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Food Walk
Private Food Walk
Porto

Ana was incredible, made this experience to remember.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from {{start_location}} to {{end_location}} with stops in Ɠbidos and NazarĆ©
Private transfer from {{start_location}} to {{end_location}} with stops in Ɠbidos and NazarĆ©
Portugal

Cesar was excellent, punctual, on time, helpful, wearing a suit and a tie. His car was clean, had water and luxurious. Only one misstep, he talked too much about his family values, making it difficult to concentrate on something else. Otherwise, flawless.

Quality of Experience
Guides, Drivers and Staff
Transport
Private City Highlights Walk
Private City Highlights Walk
Porto

I can't tell much about it as my wife was robbed at the start of this tour. Our guide Ana was amazing though, went with us to police station and otherwise gave us comfort.

Guides, Drivers and Staff
Local specialist: Coraima YaƱez
Coraima
Coraima YaƱez
Local specialist in Kimkim HQ | Replied on Jun 17, 2025

Thank you, Mike, for your kind words about your experience with us! I'm so happy to read you loved the charm and design of your hotels — it's part of why they're some of my team's favorites! I'm also excited you enjoyed your time with Cesar, who I know loves sharing his love for Portugal with our travelers. I hope your time with us has you ready to organize a third trip with kimkim!
Coraima

An amazing trip to Portugal!.
Portugal | Jun 1 - Jun 9, 2025

Pam
Pam B.
North Plainfield, NJ | Reviewed on Jun 10, 2025
The trip included all the stops we were hoping for. Every guide Bernardo, Nuno and Joao was fantastic. The drivers were fabulous as well. As we expressed specific interests the guides adapted where they could to allow us those additional experiences and also giving recommendations for our free day and other things to try
Overall a fabulous trip and everyone was beyond expectations
Read more

The trip included all the stops we were hoping for. Every guide Bernardo, Nuno and Joao was fantastic. The drivers were fabulous as well. As we expressed specific interests the guides adapted where they could to allow us those additional experiences and also giving recommendations for our free day and other things to try
Overall a fabulous trip and everyone was beyond expectations

Hotel Review
Montebelo Mosteiro de AlcobaƧa Historic Hotel
AlcobaƧa

Staying at the Montebelo Mosteiro de AlcobaƧa Historic Hotel was such a unique experience. Everyone loved the charm of the old monastery, and it definitely stood out as a highlight. It exceeded our expectations in every way. The other accommodations were also more than adequate, clean, and friendly, meeting the diverse needs and financial abilities of our group perfectly.

Activity Reviews
Discover Lisbon’s Historic Center – 8-Hour Guided Walking Tour
Discover Lisbon’s Historic Center – 8-Hour Guided Walking Tour
Lisbon

Attempting an eight-hour guided walking tour in Lisbon's Historic Center can sound daunting, but our guide made it incredibly engaging. He was flexible with the group's needs, allowing for breaks and personal exploration, like when one of our members wanted to venture up a tower. It truly felt tailored to us, enriching our experience immensely.

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Our trip through the Douro Valley with a private driver was an unforgettable experience. The vineyard lunch was beyond spectacular, and even though we fell behind schedule, the accommodating staff and our gracious driver ensured it was stress-free. Missing the wine tasting would have been a shame, but everything worked out beautifully.

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 11, 2025

Hi Pam,

Thank you so much for your kind message. I’m thrilled to hear that the trip included all the stops you were hoping for and that Bernardo, Nuno, and JoĆ£o made such a great impression. We’re also glad to know the drivers and guides contributed positively to your experience.

Most of all, I’m so happy to hear it was a fabulous trip overall and that everything exceeded your expectations.

Wishing you many more wonderful travels ahead and we’d love to welcome you back to Portugal anytime.

Your friend in Portugal - João

Our fabulous 5 weeks in Spain & Portugal
Portugal | May 1 - Jun 3, 2025

Maggie
Maggie B.
Australia | Reviewed on Jun 09, 2025
We were not long into planning our 5 week independent trip in Spain and Portugal when we became overwhelmed with all of the options for sights to see, tours to take, accommodation to book and modes of travel. We quickly realised that we needed some local expert assistance, and we contacted KimKim travel through their on-line portal. It was the best decision we could possibly have made!! We provided KimKim with information about ourselves and our interests and the experiences we might... Read more

We were not long into planning our 5 week independent trip in Spain and Portugal when we became overwhelmed with all of the options for sights to see, tours to take, accommodation to book and modes of travel. We quickly realised that we needed some local expert assistance, and we contacted KimKim travel through their on-line portal. It was the best decision we could possibly have made!!

We provided KimKim with information about ourselves and our interests and the experiences we might like, with a rough outline of the places we wanted to go to. KimKim assigned us to Raquel Aceituno who is a Travel Specialist with Espiritu Travel in Spain. Right from the start, Raquel ā€˜got us’! She interpreted our needs perfectly and she came back with an itinerary that required very little tweaking to get it to just what we wanted! She added suggestions that only a person with local knowledge would know about. She recommended accommodations that were in terrific locations. For example, the Hotel Casa Morisca in Granada has remarkable views of The Alhambra and the surrounding hills and is with doubt one of the best we have stayed in. Raquel organised enriching walking tours for us and we particularly enjoyed the walking/foodie tours!! The walking tours satisfied our need for local and historical information and the foodie ones that also included tapas or pinxtos tastings left our tummy’s full and sated. All of the tour guides were extremely knowledgeable with great senses of humour and we enjoyed being in their company. The private transfer with Jesus from Granada to Seville was Raquel’s suggestion and we loved visiting Ronda en route. The driver, Jesus, gave us a lot of tips for driving in Spain along the way! Another outstanding guide was Paulo Pires who picked us up from our hotel in Lisbon and we visited Belem then Pena Palace in Sintra. We enjoyed a delicious lunch of Bacalhau Ć  BrĆ”s at his family restaurant. Paulo was great company, and shared a lot of information with us and we followed some of his tips for the rest of our time in Portugal.

Communicating on-line was easier than we thought it would be, and taking into account the time difference between Australia and Spain, we found that Raquel replied to all of our queries in a very timely manner. Raquel quite clearly has a very good understanding of people and loves her job and it showed in the itinerary she prepared for us and the way she communicated with us. We also loved having the Trip Plan app whilst travelling and we felt confident that any urgent issues would be dealt with almost immediately.

Without a doubt, connecting with Raquel significantly enhanced our travel experience, providing us with memorable and enjoyable activities throughout our journey.

Thank you so much Raquel for your attention to detail, hard work and wisdom!

Hotel Reviews
Hotel Cortezo
Madrid

The hotel is in a good central location yet is very quiet at night. The buffet breakfast was ample and varied. The desk staff were very pleasant and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altis Prime Hotel de Apartamentos
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abba Comillas Golf Apartments
Comillas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sercotel Coliseo
Bilbao
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa Morisca
Granada

This was our favourite hotel of our 5 week trip. We loved the view from our room of the Alhambra and the large bathroom. The lady who made me "dos huevos fritos" for breakfast each day is a really lovely person!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Bonay
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Inglaterra
Seville
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mondego
Coimbra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Feel Porto Stylish Flats
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada de Viana do Castelo
Viana do Castelo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection León Plaza Mayor
León
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aparthotel Los Girasoles
Zaragoza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville

We really enjoyed this full day excursion and it was easy to navigate the train travel from Seville to Cordoba. Our tour guide, shared her enthusiasm for Cordoba and her extensive knowledge of Moorish occupation in Spain. Visiting the Mezquita was one of our trip highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal

This was great night with delicious food and wine! We could not eat all of the food! The waiters were pleasant. The walk up the hill was challenging but the effort was worth it.

Quality of Experience
Food
Guides, Drivers and Staff
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

We thoroughly enjoyed this tapas tour! The guide introduced us to some tapa that we might not otherwise have chosen and the company of other people was fun! The food was plentiful as was the drinks. It was a great night.

Quality of Experience
Food
All of it!
Guides, Drivers and Staff
Guided Visit of  Alhambra & Generalife Gardens
Guided Visit of Alhambra & Generalife Gardens
Portugal

Our tour guide was terrific and her passion for The Alhambra shows. The gardens and the building are beautiful and we loved out visit.

Quality of Experience
Guides, Drivers and Staff
Boat Excursion Inside Benagil Caves
Boat Excursion Inside Benagil Caves
Portugal

It was lovely to be out on the ocean on the catamaran. Even though the weather was cold & windy we had a great time and we got quite close to the coastline at times. The staff were very pleasant and the simple but fresh lunch was tasty and satisfying.

Quality of Experience
Guides, Drivers and Staff
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

This was our best tour of our trip. Paulo is one fabulous tour guide and we thoroughly enjoyed ourselves in his company. (I mean who doesn't connect with a man who loves spreadsheets!) His knowledge about Portugal is immense and he answered all of our questions. We had a great lunch at his family restaurant where we were greeted like family and had the best meal of our trip - the famous Bacalhau Ơ BrƔs. It was a thoroughly and enjoyable day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Highlights of Old Madrid Walk
Highlights of Old Madrid Walk
Madrid

It was pouring with rain when we did this walking tour with Megan but she was completely unphased by that and we walked on regardless. It was a great introduction to Spain & Madrid and we really enjoyed it.

Quality of Experience
Guides, Drivers and Staff
Tapas & Flamenco
Tapas & Flamenco
Granada

Our guide combined a walk of hilly Granada with local history, tapa tasting and flamenco. We liked going into the local bars and trying tapa but I could not eat some of it due to my dietary requirements. We got to the Flamenco quite late and were placed at the back of the room and we did not have a very good view of the dancers' feet. We did not realise that we were to eat after the Flamenco at 10.00 pm. We were too tired by then so said farewell to the guide and went to bed.

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Ronda &  the White Villages
Private Transfer {{start_location}} to {{end_location}} via Ronda & the White Villages
Portugal

Jesus is a real gentleman and a lovely man! He is warm and kind and funny and we had a great day with him. He gave us some very useful driving tips .

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

We loved our guided tour of Seville and seeing the Alcazar was a real treat.

Quality of Experience
Guides, Drivers and Staff
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

We are so glad we took this tuk tuk tour rather than try to walk it ourselves. We saw so much more that we would have if we had walked and the hills are exhausting. Our guide was knowledgeable and very friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

This was a really enjoyable tour. We not only enjoyed some great food and good wine, but we also explored the labyrinth of streets in the Alfama District; something we would not have had the courage to do on our own for fear of getting lost!

Quality of Experience
Food
Guides, Drivers and Staff
Guided Visit of Historic Coimbra
Guided Visit of Historic Coimbra
Coimbra

We loved this guided tour and the walk up the hill was made easy with the information stops. It was great that our tour guide is local and is actually a student at the University so we learnt a lot about the customs of the University and about Coimbra itself.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Porto by Tuk Tuk
Guided Visit of Porto by Tuk Tuk
Porto

After some initial mix up with the location of the driver, the tour of Porto was really good and we even stopped for a shot of coffee on the route!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Barcelona & Sagrada Familia
Guided Visit of Barcelona & Sagrada Familia
Barcelona

Our final guided tour of our 5 week journey in Spain & Portugal did not disappoint. Our driver was enthusiastic and engaged and the narration of our sights was entertaining. The itinerary was well planned and visiting the amazing Sagrada Familia was a tour highlight!

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Pintxos Gastronomy Experience
The Best of Pintxos Gastronomy Experience
Bilbao

This was another fabulous experience and the tour guide was young and vibrant and full of enthusiasm for the pintxos of Bilbao. We went to some interesting places tucked away in local Plazas that we would otherwise have missed. The food was plentiful and delicious and the wines were fabulous and also plentiful. I really appreciated the effort that was made to cater for my food allergies.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hola Maggie! Thank you for taking the time to provide detailed feedback on your road trip arpound Spain and Portugal! I am glad to hear that you had a wonderful time discoveringboth countries. I will pass your kind words to our beloved team, drivers and guides as they will be more than happy to know that they have contributed to your experience. All the best, Raquel

A TRIP TO REMEMBER!
Portugal | May 23 - Jun 4, 2025

C
Cathy S.
Newark, NJ | Reviewed on Jun 08, 2025
Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide...
Read more

Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide Paulo Pires and his wonderful attention to details. He took us on a journey from pick up to drop off. He made us all feel like family and added a special Anniversary Celebration at the end of the day for a couple in our group. They will remember this anniversary FOREVER!
All of our guides were very good, pleasant and helpful with ideas. The walking tours filled us with history and on the excursions with more history, fun events and breathtaking scenery
Our hotels were wonderful, located in Lisbon and Porto allowing easy walking access to the cities. Vivienda Miranda in Lagos was exceptional for the amazing seaside setting. Staying there and not leaving would be easy, it's mesmerizing!

Hotel Reviews
Portugal Boutique City Hotel
Lisbon

Hotel and rooms are very beautiful and clean. The staff is wonderful and accommodating. Leo at the front desk was appreciated by my husband for a very helpful map outlined by Leo! The breakfast was spectacular and the outdoor area to sit at night was wonderful being with a group of six!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto

This hotel is located in the center of a very busy street, which has pluses and minuses. If being transported from the airport to the hotel you must pull your luggage up a steep hill to get to the hotel. Restricted times for traffic on this street. Rooms are accommodating but small in comparison to the two other hotels we stayed. There is no outside area to sit which we appreciated as a group of six. The rooms have less amenities than we found typical in our other hotels. Overall, this is a very nice hotel but, in a comparison, not the favorite of the three we stayed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vivenda Miranda
Lagos

If you stay here, you will be amazed at the setting, the views, the outdoor areas to sit, relax, swim, spa, restaurant. You do not need to leave unless you want to. The staff do everything they can to make you feel special and meet your needs. If we were to pick a resort setting to get away and relax and be pampered, this hotel would be top of the list. We are a group of six on our trip to Portugal and not one in the group had a complaint. We did go out sightseeing on one of our days in Lagos, but 4 of our group said no thank you, we are not leaving here!! That speaks volumes

Authenticity & Character
The splendor of the setting, words do not describe
Location
A great retreat from hustle and bustle after a very busy first part of the trip. Perfect ending!
Staff
Very accommodating.
Cleanliness & Comfort
MeliĆ” Lisboa Aeroporto
Lisbon

Our last night preflight staying at this airport hotel exceeded our expectations. Airport hotels do not have these same amenities and dining from our experiences. Very clean and well appointed, great staff.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Paulo Pires our guide made this excursion one not to be forgotten!! His knowledge, personality, engagement is exceptional. If we were to do any other excursions, we would seek Paulo out to guide us and make us feel as though we are off on a journey with a friend. We need to add his wife, Anita, as he calls the beautiful one, is equally a spectacular person and you feel the warmth of true Portuguese people. We had our lunch at her restaurant, and you will not be hungry when you are done eating!! Exceptional couple and family!

Quality of Experience
PAULO!
Food
lots of wonderful tasting food, and full stomachs, and of course the wine!
Guides, Drivers and Staff
Transport
Safe driver!
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Our guide Celia was well versed in the history of Porto, made our walk a bit easier by knowing the streets to take. Porto as is Lisbon hills and cobblestone. She offered suggestions for the rest of our evening, where to eat more local, and a great Farmers Market that we went to the next day and which roads to take back to the hotel. We ate on the Riverfront and took the Funicular (cheated on the walk up the hill) to the top. Plus, a fun experience, never have been on one before. After many days of Lisbon and Porto walks, it was a welcome treat to not walk the hill.

Quality of Experience
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Alex was a tremendous asset to our understanding of the history of Lisbon and took the time to allow each person in our group to be involved. He slowed the trip a bit when needed for rest period. When we completed our tour, he surprised us with a treat of Ginji, our first tasting,

Quality of Experience
Guides, Drivers and Staff
ALEX!!!
Transport
No transport all on foot.
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Pedro had a wonderful line up of events for our day trip to the Douro Valley. This excursion is a must, a completely different experience and set of scenery. Small town stop for coffee/pastry onto our boat ride down the river, and off to two wineries'. One a large venue and one a small venue. Each beautiful. The lunch and people we met at the small winery gave you the feeling of the love that goes into the wine making process. The lunch was delicious and once again, lots of food.

Quality of Experience
Very full day from Porto to the Valley, from coffee and pastries to our first winery, off to a spectacular lunch at a small winery.
Guides, Drivers and Staff
Pedro was a great guide, but he does drive a bit too fast for the very Curvey roads in Douro Valley. He had the six of us on the edge of our seats. He said no accidents in 10 years, know the roads, but that did not make the ride less scary.
Transport
Very comfortable Van
Catamaran Trip to Benagil Caves
Catamaran Trip to Benagil Caves
Portugal

We have been on Catamarans before, so we had an expectation of the type of boat we would be going on, but this boat was not quite what we were expecting. That being said, we enjoyed the trip, staff very knowledgeable and willing to answer questions for those seeking information. The ride and scenery we saw was amazing, looking back at the cliffs from the water is awesome. The lunch served was exceptional for serving on a boat. The staff a thumbs up.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

I hate to do this review, but it is necessary. The jeep, not a jeep but rather a very old 1976 Nissan, dirty, and seating unacceptable. There were seats in second row for 3 tight fit, and 4 more of us had to sit in the rear, step up on a small plastic step he put on ground for us, as you hit your head leaning over to get into the back, and sit facing each other with no view out the windows, and knees touching each other. 8 people in the vehicle and one driver, Daniel, who did his best based on what he was given to drive us. He said the other two jeeps were in the shop. The vehicle emitted fumes, so you could not close windows, and you still smelled it. The people in the very rear could not hear anything the guide was sharing. The trip description did not mirror what we received. We were to have wine, Chorizo and bread when we sat for the sunset. We did not receive any of this, and when we returned to the hotel, I asked Daniel and he said no bread ever on Sunday, because the bakery was not open, and he did not know why his boss did not send him the wine. Honestly, I thought maybe our planned trip was subbed out to another company, but he said no. I, being the lead in this group of six, had very angry travelers, and all requesting money back for this excursion. I do not know what happened, but it was a sad that the last part of the trip had been wonderful until this excursion. They all wished they never got into the vehicle and remained at our beautiful hotel. We would like feedback on this situation. Thank you

Quality of Experience
Everything,
Guides, Drivers and Staff
Daniel shared knowledge, but only the person in the front seat next to him could hear.
Transport
Not for people, unkept, old, dirty, noisy, smelly, bouncy ride to leave your back sore.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hi Cathy,
Thanks very much for your kind words and wonderfull review!🤩
So glad to know that you and your group had a great time exploring Portugal and that everything went as we both carefully planned😊I will definitely pass your words onto our drivers and guides, they will be pleased to hear that they contribute to a fantastic journey!
It has been a real pleasure making this real.
All the best,
Raquel

Overall amazing trip and we’d do it all again!
Portugal | Jun 1 - Jun 7, 2025

A
Aubrey A.
Ashburn, VA | Reviewed on Jun 08, 2025
The vast majority of the trip was absolutely amazing! We weren’t thrilled with the Olissippo hotel in Lisbon or the tuktuk tour in Lisbon but the rest of the trip was fantastic and an amazing experience. Other tours were super fun and immersive and the other hotels were very hospitable and felt like a nice vacation. Read more

The vast majority of the trip was absolutely amazing! We weren’t thrilled with the Olissippo hotel in Lisbon or the tuktuk tour in Lisbon but the rest of the trip was fantastic and an amazing experience. Other tours were super fun and immersive and the other hotels were very hospitable and felt like a nice vacation.

Hotel Reviews
Olissippo Castelo Hotel
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Our guide mostly took us to photo spots, we felt we missed seeing a lot of the city and actual sites people go to in Lisbon. Compared to walking tours in other cities we didn’t feel like we got a very personal /immersive tour just driving around. The streets in Lisbon are also very bumpy so it became very uncomfortable as the guide would zip through the streets of Lisbon.

Quality of Experience
Guides, Drivers and Staff
Transport
Secret Porto Walking Experience
Secret Porto Walking Experience
Porto
Quality of Experience
Guides, Drivers and Staff
Private Douro Valley Excursion with Wine Tastings, Local Lunch & Rabelo River Cruise
Private Douro Valley Excursion with Wine Tastings, Local Lunch & Rabelo River Cruise
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Algarve Kayaking Trip to Benagil Caves
Algarve Kayaking Trip to Benagil Caves
Portugal
Quality of Experience
Guides, Drivers and Staff
Cooking Class at a Lisbon Culinary School
Cooking Class at a Lisbon Culinary School
Portugal
Quality of Experience
It gives you a variety of Portuguese recipes to take home but isn’t actually much cooking or what I imagined for a ā€œclassā€
Guides, Drivers and Staff
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jul 07, 2025

Hi Aubrey! Thank you so much for your kind words! I’m really glad to hear that the trip was such a fantastic experience overall. I appreciate your honest feedback about your experience; that’s helpful for us to keep refining our recommendations. It was a pleasure helping you plan this journey, and I’m so happy the rest of the trip felt immersive, fun, and relaxing. I hope we get to plan another adventure together soon! Best regards, Bea.

fun time in Portugal
Portugal | May 26 - Jun 3, 2025

M
Monica R.
Denver, CO | Reviewed on Jun 07, 2025
João · Jun 4
I was very happy with the way the trip turned out especially since we started planning it very late. I don't remember when in April we actually got paired with Joao but we wanted to travel in late May so he didnt have much time to put something together and we changed our minds a few times! He did a great job with lodging, especially the Grand Real Villa Italia in Cascais and the Britania Art Deco in Lisbon. Both were in great locations so that we could walk around both...
Read more

João · Jun 4
I was very happy with the way the trip turned out especially since we started planning it very late. I don't remember when in April we actually got paired with Joao but we wanted to travel in late May so he didnt have much time to put something together and we changed our minds a few times! He did a great job with lodging, especially the Grand Real Villa Italia in Cascais and the Britania Art Deco in Lisbon. Both were in great locations so that we could walk around both cities!
He hired very good drivers - they were on time , knowledgeable and very friendly. They also could recommend places to eat and things to see in each location.
In Lisbon we did the side car tour of the city, which my entire family agrees was the best way to see Lisbon! The company was Bike By My Side and they were excellent! They were very passionate about Lisbon and Portugal and spoke English very well!
In Porto, we a gastronomic tour. That tour was ok. The guide Sara was very good, but the choices of food were not. We were expecting more items that were truly Portugese - we had a charcuterie board, bifana sandwich(which is Portugese) and then olive oil tasting and chocolate.
In Cascais we visited the village Sintra and did the Pena Palace hotel. The grounds of the Palace are extraordinary and worth touring. The palace was very crowded and if you have seen one palace in Europe you have seen them all. I would do the grounds skip the palace.
Joao had many other suggestions for us but we wanted to do our own exploring, so those were the onlyntours we did.
Joao and his team were always available via Whatsapp. They would respond right away!
I would definitely use him again!
Monica

Hotel Reviews
Hotel Britania Art Deco
Lisbon

Good location, helpful staff, great breakfast and a decanter of port in your room

Authenticity & Character
Location
could walk anywhere and great shoppping close by
Staff
Helpful in heading us in the right direction when we first got to Lisbon. Always had a smile
Cleanliness & Comfort
Grande Real Villa Italia
Cascais

beautiful ocean view, large rooms, pool is beautiful large breakfast

Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

grounds are gorgeous but the castle is overbooked and if you have been in one european castle you have been in allof them

Transport
Driver drove us around the mountain and to Cape Roca in Colares which is most western point of the European continent
Ride Through Time: Lisbon & BelƩm by Sidecar on a 3h tour
Ride Through Time: Lisbon & BelƩm by Sidecar on a 3h tour
Lisbon

Only way to do a city tour in Lisbon! Very safe! Guides were very knowledgeable and fun! They were all Portugese natives and were passionate about their country1

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Porto

Guide was good but the food was not very good. Charcuterie board, bifina sandwich, cod cakes and olive oil tasting and chocolate tasting

Quality of Experience
Guides, Drivers and Staff
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 09, 2025
Hi Monica, Thank you so much for your kind review! It was a real pleasure helping you plan your family’s trip to Portugal, especially on such short notice. I’m glad you enjoyed the hotel choices and that the sidecar tour in Lisbon was a highlight — it’s one of our favorites too! I also appreciate your honest feedback on the gastronomic tour in Porto — it helps us fine-tune our experiences for future travelers. Most of all, I’m happy to know you felt supported throughout your journey and... Read more

Hi Monica,

Thank you so much for your kind review! It was a real pleasure helping you plan your family’s trip to Portugal, especially on such short notice. I’m glad you enjoyed the hotel choices and that the sidecar tour in Lisbon was a highlight — it’s one of our favorites too!

I also appreciate your honest feedback on the gastronomic tour in Porto — it helps us fine-tune our experiences for future travelers. Most of all, I’m happy to know you felt supported throughout your journey and that our team and drivers helped make your time in Portugal memorable.

I’d love to help you plan your next trip whenever the time comes. Until then, all the best!

Your friend in Portugal - João

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