Imperial cities in Morroco - Dec 29 - Jan 7, 2018

Traveler: Renee v. - Local specialist: Ian Hardie

Our driver Sellam was outstanding and so were Larbi and Hassan, the guide in Fes.

The riad in Fes was beautiful, but the food was awful and the owner, Assis kept promising food/meals that never came since the kitchen didn't know about it and his stuff has no clue and the cook(s) don't either. The bathroom always stank of sewage. We were in room #19.

We also were required to pay an extra $85 for a New Year's Eve Fiesta, that also did not exist and the New Year's dinner was uneatable. Plus, Assis refused to return the $85 to Larbi, Larbi nevertheless did reimburse us out of his own pocket. We learned later from another driver, that Assis did the same thing to him and his guests. We understood, that Assis took over the management of the riad only recently and that the riad before was run very well.

The main dinner course in the hotel in Rabat was also uneatable. We were the only guests and the meat and veggies were cooked in rancid, old and overheated oil. The hotel has a 4-star rating - it should have a minus 4-star rating.

Hassan and Samira in the riad in Marrakech were absolute charming and great hosts. Samira is a fabulous cook. Everything was great!

All the other places were fine. I only mentioned above the really great and really bad experiences.

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Ian Hardie, local specialist, responded to this review:

Hello Renee.
I am pleased to read your review, thank you very much for taking time to write it. It is unfortunate that some accommodations underperformed; all such comments help Anzal Tours to make some decisions regarding our service providers that will certainly be in the interests of the company being able to offer the very best for our travelers.

It was good to be with you on your High Atlas day; I learned a lot of from you and I hope that I gave you some... read more

Hello Renee.
I am pleased to read your review, thank you very much for taking time to write it. It is unfortunate that some accommodations underperformed; all such comments help Anzal Tours to make some decisions regarding our service providers that will certainly be in the interests of the company being able to offer the very best for our travelers.

It was good to be with you on your High Atlas day; I learned a lot of from you and I hope that I gave you some good information about Morocco too. It is excellent that Sellam, your driver, provided such good, professional service for you. Happy future travels! Larbi, Owner of Anzal Tours.