Trip to colombia, Colombia - Dec 15 - Dec 23, 2017

Traveler: frank e. - Local specialist: Floriane Froc

This was my first experience using KimKim. I was refered from a friend. I recently traveled for 9 days in Colombia. I use travel agents for most of my international pleasure travel. On the plus side my agent, Flor was very responsive both via email and with telephone calls.

Booking the trip was a bit frustrating. I think this was partially due to my unfamilarity with kimkim. Also my impression was that while Flor was very responsive and doing her best to help but she lacked in-depth travel experience. For example, I thought I had booked both hotel and intrastate travel. I had challenges securing a particular hotel and also plane travel times that I thought were confirmed ... but actually were not. We had to go back and forth a few times.

On the plus side I had a situation in Medellin with a hotel I was unhappy with. The room had a leak under the sink and they really were not too friendly. Flor was very responsive and moved me to a wonderful hotel. Both the private tour guides and the tours in Bogota, Medellin and Cartenga were all very good with the exception of the private tour in Cartenga- the guide was a bit flat.

If there were a 3.5 star rating, that is what I would give. That being shared, I would give Kimkim another try on my next international trip. Thanks!

Floriane Froc, local specialist, responded to this review:

Hi Frank,

Thanks for your feedback. It is highly appreciated and we are glad that you enjoy your trip to Colombia. On behalf of KimKim we are very sorry for the inconvenience during the process of booking the trip due to high season in Colombia, it is indeed quite difficult to find availability during Christmas time. As for the flight, we faced several issues with Avianca airlines due to heavy strikes which cause a lot of rescheduling, cancelling and/or prices shuffling.

Thank you for your... read more

Hi Frank,

Thanks for your feedback. It is highly appreciated and we are glad that you enjoy your trip to Colombia. On behalf of KimKim we are very sorry for the inconvenience during the process of booking the trip due to high season in Colombia, it is indeed quite difficult to find availability during Christmas time. As for the flight, we faced several issues with Avianca airlines due to heavy strikes which cause a lot of rescheduling, cancelling and/or prices shuffling.

Thank you for your feedback on private tour guides, this is a valuable feedback for us and we are more than happy taking care of your next travel. Have a great day
Flor