Our trip to Italy
Italy
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May 13 - May 22, 2023
I want to thank Maria for making all the bookings, including changes and adjustments to meet our needs. From the pick up at the airport upon arrival throughout the whole trip, everything worked out great. We had to make changes in the itinerary due to unforeseen weather and Jessica in the Customer service took care of the cancellation and refund. When there was a change in the hotel in Florence they booked us a ride for $59, when the hotel was literary across the road from the train station. When we checked the location, we called the office to advise that no transfer is needed. It was cancelled and refunded, but, it should have been checked by your office first before booking.
Other than that, every pickup and transfer was good and on time. (only Yael's transfer to the airport was late). I will comment the driver that took us from Naples to Sorento. He was knowledgeable and very friendly. The driver that took us to the Amalfi coast tour was excellent. He was experienced drier on those roads, professional, knew where to stop for beautiful viewpoints and made the day very pleasant. The hotels were good. Their location in every city was excellent.
We enjoyed out trip and will recommend Maria and the KimKIm team for other travelers.
Hotel Reviews
The location of the hotel was perfect, close to everywhere. The rooms were comfortable, the breakfast was very good. The staff was very friendly, nice atmosphere.
Already submitted a review to the hotel and TripAdvisor.
The location was perfect. Just across from the train station. It was convenient when we arrived and easy to leave. The rooms were nice, the breakfast was good. The staff was very helpful. We need to change a room where we asked for 2 separate beds, and they fulfilled the request.
Activity Reviews
The drivers were on time to pick us up and transfer to the hotel.
This tour was amazing. To see the past coming to life in front of your eyes, was very impressive
We loved Sorento and then the trip along the coast was one of our highlights of the trip. Great driver, breathtaking views we enjoyed every minute
Due to the weather, it was cancelled. We were disappointed but there is nothing you can do.
This tour was mediocre. WE walked the night before most of the places, but the guide didn't add much to our knowledge. She explained on the main stops and then during the walking from place to place, it was silence. When was asked question, she didn't have answers. In general, we expected to hear more about the city, history and have more interaction. This was the feeling of most of the participants on the tour. She did take two travelers to a public bathroom, which was out of the way and it was very appreciated. For this service she needs to be commented.
Dear Anita, we really appreciate you taking the time to leave us a detailed 5-star review about your experience with our travel company.
We are happy to know that you enjoyed Italy thanks to our help and services, and it was a great pleasure meeting you and talking to you in these past few months.
If, in the future, you'll plan to come to Italy again, don't hesitate to reach out to us :)
Best regards,
Maria Grazia