Kimkim review
South Africa
|
Jan 29 - Feb 7, 2024
Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels are booked by the agency asking the hotel what toiletries do you provide to reduce the amount of items being brought. The agency taking the initiative to assure whatever tour company they choose to work with are on the same page as what was explained to the client. Our tours were amazing once started but there were confusion with both Cape town tour company and Zimbabwe tour company. With a great travel agency taking that extra little time to assure everything runs smoothly gives the clients an ease and the ability to enjoy their expensive vacation. Thanks.
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Hi Denise and Gloria,
I believe you had an amazing trip.
We apologize for any inconvenience caused by the confusion with luggage allowances and late pick-up for one of your day tours. Rest assured, we do send detailed packing lists and flight luggage allowance information beforehand.
We understand the importance of experienced travel agents and proactive communication with tour companies, I hope the partial compensation makes up for the late pick up on your day tour.
I hope to have the opportunity to welcome you back for a seamless journey in the future.
Warm regards,
Steph