The KimKim team does a great job
Colombia | Apr 17 - Apr 25, 2024

G
Gail M.
Kearny, NJ | Reviewed on May 02, 2024

The KimKim team was helpful throughout the planning stages as well as while we were on vacation. While in Colombia, Michael had our back. We called on him many times to ask questions, get advice, and to add/make changes to our plans. Michael and his team were super responsive.
The tours he set up were spectacular, guides were friendly, comfortable to be with and very knowledgeable. The vans were clean and in good condition and the drivers were courteous and obliging to all our needs.
Joey, our guide to Minca, stood out as he had so much information to share about the country, the culture, people and the birds. He picked out a great lunch spot with the locals that we enjoyed very much.
My only concern was the boat ride home from Baru. The tour guide should have insisted that we return to the mainland at 2:00 instead of letting us stay and enjoy the beautiful area. The seas were extremely rough in the late afternoon and the boat ride was difficult with little kids aboard.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on May 02, 2024
Hola Gail,
Thank you so much for your detailed feedback! I'm thrilled to hear that you had such a positive experience with your family here in Colombia.
I'm delighted that you enjoyed the tours we arranged and that our guides provided you with valuable insights and memorable experiences. I'm glad Joey made your trip to Minca special. Sorry for any inconvenience or discomfort experienced during the boat ride home from Baru. Your safety and well-being are our top priorities, and we will... Read more

Hola Gail,
Thank you so much for your detailed feedback! I'm thrilled to hear that you had such a positive experience with your family here in Colombia.

I'm delighted that you enjoyed the tours we arranged and that our guides provided you with valuable insights and memorable experiences. I'm glad Joey made your trip to Minca special.

Sorry for any inconvenience or discomfort experienced during the boat ride home from Baru. Your safety and well-being are our top priorities, and we will certainly take your feedback into consideration to ensure that similar situations are handled better in the future.

Once again, thank you for choosing our services, and we hope to have the opportunity to welcome you back on another adventure in the future!

Warm regards,
Michael