Our trip to the Galapagos was fantastic.
Galapagos Islands | Oct 5 - Nov 2, 2023

D
David L.
Portland, OR | Reviewed on Nov 04, 2023

Our trip to the Galapagos was fantastic. The KimKim team, Tamer and Nick, did an excellent job in planning the itinerary and checking in with us throughout the journey. If an issue arose, they were quick to address it and resolve it. The excursions on the various islands were excellent and worthwhile.

Hotel Review
Napo Wildlife Center
Quito

The Napo Wildlife Center is located in a remote location in the rainforest. The cabanas are nicely appointed and clean. The staff and food were excellent. The goal of the team is to make sure you enjoy yourselves and the jungle experience. They deliver in all aspects. The guides were knowledgeable and were able to point out amazing birds, animals, insects, etc. that we would never have seen. I highly recommend Napo.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discovering the Sacred Valley!
Discovering the Sacred Valley!
Cusco

The tour guide was extremely knowledgeable and the scenery is absolutely beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring The Salt Mines of Maras & The Ruins of Moray
Exploring The Salt Mines of Maras & The Ruins of Moray
Cusco

The guide was excellent and the sites were very interesting. Great scenery throughout the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Rainbow Mountain - Vinicunca
Day Trip to Rainbow Mountain - Vinicunca
Galapagos Islands

We really enjoyed the trip to Rainbow Mountain. The scenery is very good however the hike is very difficult due to the elevation. I think it is critical to advise your customers that this is a very difficult hike due to the elevation. My wife was not able to make it up to the top and we saw many others having great difficulty.

Quality of Experience
Guides, Drivers and Staff
Morning Adventure to Teleferico Cablecar
Morning Adventure to Teleferico Cablecar
Quito

We really enjoyed the cablecar ride and the great views of the city and various volcanoes from the top.

Quality of Experience
Guides, Drivers and Staff
Transport
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

Colonial City tour was good and the guide was knowledgeable. Cooking class was disappointing as the chef did a majority of the cooking instead of letting us participate. Food was good good, however. Our visit to the Middle of the World Monument was good and informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Local Culture at Otavalo Market & Hike at Cuicocha Lake
Explore Local Culture at Otavalo Market & Hike at Cuicocha Lake
Quito

We did not really care for our trip to Otavalo Market....... It was a long drive to see a very average touristy market. Due to the long drive, we were not overly impressed with Cuicocha Lake.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Nov 05, 2023
Dear David,
I can't tell you how appreciative we are of your feedback here on the platform, and the detailed one you and Lisette sent us; it is of great value and will definitely help us, Responsible Travel, and our KimKim team improve our services, and will grant our future travelers a much-appreciated insight.
We are extremely glad that you and Lisette have, in general, enjoyed your extended trip with us to Peru, Ecuador, and the Galapagos Islands, and I am so happy to read how Nick met...
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Dear David,
I can't tell you how appreciative we are of your feedback here on the platform, and the detailed one you and Lisette sent us; it is of great value and will definitely help us, Responsible Travel, and our KimKim team improve our services, and will grant our future travelers a much-appreciated insight.
We are extremely glad that you and Lisette have, in general, enjoyed your extended trip with us to Peru, Ecuador, and the Galapagos Islands, and I am so happy to read how Nick met your expectations when it came to communication. I promise to convey the positive as well as the not-so-positive remarks to our providers, as there is always space for improvement, and for that, we thank you sincerely.
Best wishes,
Tamer & Nick