The trip was great and we enjoyed it - Dec 26 - Jan 3, 2020

Traveler: Jacob T. - Local specialist: Chio Tabakman

The trip was great and we enjoyed it.
Chio was very good all the way and was very responsive to our needs and did her best to solve any problem we had.
I have an issue, however with the team that designed the trip. Here are some points:
The transport company in Medallin was bad. Out of the three trips with them there were two problems. On the second one, they simply sent the driver with the wrong name, as a result, he ignored our sign and it caused delay.
The trip to Nuqui was good, but we should have been informed in advance that the Nuqui airport may be closed for any period due to simple weather problems like fog, which is very likely.
We were told that we can take a trip to some water falls on the second day, but found out that on that day, which was Jan 1, that trip cannot be taken.
Jacob Tal.

Chio Tabakman profile photo
Chio Tabakman, local specialist, responded to this review:

Hi Jacob, how are you?

Thanks so much for your feedback and we are truly happy that you enjoyed and had a great time. I do apologize for the inconvenience you had with the transfer and rest assured we will keep in mind all your comments about Nuqui and make sure it is better communicated.