Kimkim/Storywalking is the way to go when planning a trip!
Italy | Jul 26 - Aug 2, 2023

J
Joann M.
Bridgeton, NJ | Reviewed on Aug 10, 2023

Kimkim is a fantastic concept- who knows better to plan your trip than a travel agent from the country of your destination? Arianna, our local specialist, was not only knowledgeable, she was extremely patient, totally professional, and tremendously helpful. We had no idea what to do or where to start and Arianna had it all under control. Her planning did not disappoint, everything about our trip was beyond our expectations!! We made adjustments to our itinerary several times, and she was there immediately to discuss our options and suggestions. We had many video conferencing calls...often past her workday hours due to the time difference. Once in Sicily, her colleague-Barbara was in contact with us several times a day, confirming transportation and the itinerary schedule. The transportation was first rate as well. There were always on time and very accommodating. My elderly father is not the most mobile, and our drivers made every attempt to get us as close as possible to our sites. I could continue with this glowing review, but suffice it to say that our experience was outstanding! I would recommend them to anyone who is planning a trip! I will be using them again :)

Hotel Reviews
Palace Catania | UNA Esperienze
Catania

This hotel is centrally located, simple, and elegant. The staff was so friendly and helpful. The rooftop restaurant had spectacular views of Catania and Mt. Etna.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
We had to leave the first room we were assigned because the air conditioning was not working. The tubs were a bit too high to step into.
Grand Hotel et Des Palmes
Palermo

This hotel is beautiful and charming. Most of the staff was very friendly, while others were not. There was an overall formal atmosphere that I found to be a bit unwelcoming.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bathroom was not user friendly at all......slippery floors and awkward shower attachments. We blew fuses several times using the hotel's blowdryer.
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Aug 11, 2023
Dear Joann, Lisa, Kate and the rest of the family,
I am so grateful for your kind words and glowing review!
It's incredibly rewarding to know that I was able to craft the perfect trip for your family, it has been my pleasure to get to know you over our calls and understand the key points to then create your ideal holiday.
Our team is dedicated to providing an exceptional service, and we are very happy to hear we fully satisfied the needs of all the members of the group, also thanks to our...
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Dear Joann, Lisa, Kate and the rest of the family,
I am so grateful for your kind words and glowing review!
It's incredibly rewarding to know that I was able to craft the perfect trip for your family, it has been my pleasure to get to know you over our calls and understand the key points to then create your ideal holiday.
Our team is dedicated to providing an exceptional service, and we are very happy to hear we fully satisfied the needs of all the members of the group, also thanks to our fantastic partners on site!
Until the next time in Italy, and I will surely be thrilled to help you in the future.
A warm hug from Turin :)