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Charlotte Törnqvist

I was born and raised in northern Sweden. At the age of 18, I had the privilege of doing a high school exchange year in Costa Rica. I fell in love with the country, the people, and well, my husband-to-be too!
As soon as I left, I wanted to come back, and after a while, I did return to study at the University... Nearly 30 years have passed now, I am still here, and I have no plans on leaving Costa Rica to live elsewhere. I have built my life in this incredibly beautiful country, and I love the Pura Vida!

What places and activities do you specialize in?

"I specialize in designing personalized travel itineraries for all of Costa Rica (both fully guided private trips, and independent style trips), accommodating special interests, special needs, and specific preferences. There is no preset route or schedule, I will start from scratch every time, to make sure every client makes the most out of their vacation. I love to include unique adventures and interesting nature encounters, and also to encourage my clients to visit rural areas together with local guides, to get to see the "real" Costa Rica and meet the local people."

How did you get involved in travel?

"I love traveling, getting to know new sites and different cultures. Before settling in Costa Rica, I traveled around the world. During my years in Costa Rica, I have extensively explored the country, and I am always amazed and delighted by the variety of experiences available in such a small area. I love my job because I get to facilitate life-changing experiences for my clients. I have been working within the tourism sector my whole professional career. "

Please share a unique travel experience you will never forget.

"I will never forget the first time I saw a Leatherback Turtle (or Baula) nest on Playa Grande in Guanacaste. As she came out of the ocean in the moonlight, she slowly and with huge effort made her way further up on the beach, and I couldn't believe how huge she was! She was almost 2 meters long, which means she probably weighed close to 600 kg. she pulled herself far up on the beach, through the soft sand, to select the spot where to dig a deep hole using her giant front flippers as shovels... Then, she turn around towards the ocean, and deposited a big pile of round soft eggs deep in the hole, filled it with sand again, and compacted the sand on top with her flippers. Afterward, she didn't return to the ocean right away, she pulled herself back and forth a few times, towards the ocean and then back higher on the beach, towards the ocean, and then higher on the beach again... The guide explained that the turtles do that to make it less evident where the eggs are laid, to protect the eggs from predators. Finally, she decided it was time to go, and she pulled herself into the water and disappeared in the waves. It was like a dream, what a show! I felt like I had seen a live dinosaur! I will never forget that WOW experience..."

Charlotte is part of the following groups: Costa Rica Travel Agents
Photo courtesy of Hacienda AltaGracia an Auberge Resort
8 Best Luxury Hotels in Costa Rica

Epitomizing laid-back travel, Costa Rica has hundreds of hotels but only a few make the list for luxury. With the help our local specialists we've narrowed the best down to these eight unique options that choose quality over quantity, simplicity over opulence. Pick one or more and make your next trip to the land of 'pura vida' extra special.

Ready to hit the waves?
Best Adventure Activities in Costa Rica

More than a quarter of Costa Rica’s total area is made up of national parks and protected rainforests making it a popular travel destination for outdoor enthusiasts. Below, we’ve put together a list of adventure activities to consider when visiting the nation of “pura vida” (pure life).

Explore La Fortuna and Monteverde
Arenal/La Fortuna, & Monteverde: Best Itinerary Ideas

Travelers to Costa Rica typically plan a trip for 8 to 10 days when combining both Arenal/La Fortuna and Monteverde with Manuel Antonio. If you're not interested in Manuel Antonio, 6 to 7 days is enough for your Arenal/La Fortuna and Monteverde trip. With less time, it's still possible to see the highlights in as few as 4 or 5 days. For the best itineraries including Arenal/La Fortuna and Monteverde, keep reading below.

Favorite experiences

Río Pacuare Whitewater Rafting

Located along Costa Rica's Caribbean slope near Turrialba is a deep gorge considered one of the best river-rafting sites in the world. The Río Pacuare runs 67 miles (107 km) from the Talamanca Mountains to the Caribbean in the southwest of the country. Along the way, it passes through some of the...

Arenal Volcano Hike

If you've ever wanted to hike near a volcano, this experience is for you! Set in Arenal Volcano National Park, you'll enjoy a moderate two-hour hike along a trail that takes you over hardened remnants of a lava flow from 1968—the year of Arenal's last major eruption. The event was so catastrophic...

Hike Monteverde Cloud Forest Reserve

The Monteverde Cloud Forest Reserve is one of Costa Rica's ecological jewels. Known as the "green lung of Costa Rica" due to its rich biodiversity, this 26,000-acre reserve is located high in the mountainous northwest region of the country. The views of the misty cloud forest here will make you...

Waterfall Rappelling in Arenal

Waterfall rappelling, also known as waterfall canyoning, is one of the most popular adventure sports in Costa Rica.After hiking into a canyon at the heart of the rainforest and traveling along winding rivers, you'll reach your destination and the first waterfall challenge. Strap into the harness...

Turtle Nesting & Hatching in Tortuguero National Park

Unlike many national parks in Costa Rica, Tortuguero National Park is unique in that it almost exclusively revolves around the water. And the best way to explore this 120-mile (312-square-km) protected area is by hopping in a canoe and navigating the network of arterial waterways that snake...

Recent trip reviews for Charlotte

Michelle

What an amazing experience. Charlotte did a f... · Costa Rica - Jun 2 - Jun 12, 2022

Traveler: Michelle S. - Local specialist: Charlotte Törnqvist

What an amazing experience. Charlotte did a fantastic job of taking our wish list and making it come true. Everything was smooth from car rental and hotels to suggested detours and excursions. Thank you for making our dream vacation a reality. We will definitely turn to KimKim for our next vacation. read more

What an amazing experience. Charlotte did a fantastic job of taking our wish list and making it come true. Everything was smooth from car rental and hotels to suggested detours and excursions. Thank you for making our dream vacation a reality. We will definitely turn to KimKim for our next vacation.

Hotel Reviews

Cristal Ballena Boutique Hotel & Spa

Playa Ballena

Overall Rating
Hotel Review

Paradise. The grounds, room, spa, restaurant, view and staff were amazing. And the Mix Massage was the best I've ever experienced. Thank you for turning our dream vacation into a reality.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Casa Luna Hotel & Spa

La Fortuna

Overall Rating
Hotel Review

What a beautiful hotel! The grounds were amazing and the view of the volcano was perfect. The staff was incredibly kind and helpful. We loved our stay and will definitely suggest Case Luna Hotel & Spa to our friends!

Cleanliness & Comfort

The detail to the grounds. The plants were amazing and the morning birds were a sight (and sound) to experience.
Staff

Authenticity & Character

Location

Activity Reviews

Canopy Zip line tour

Costa Rica

Overall Rating
Activity Review

We had a great time. We ended up being the only two people on the tour and enjoyed getting to know our guides and learning more about the area.

Transport

Guides, drivers and staff

Quality of Experience

Canyoning in the Arenal Area

Arenal/La Fortuna

Overall Rating
Activity Review

I've never experienced anything like this and it was amazing. Fun, beautiful and exhilarating.

Food

Transport

Guides, drivers and staff

Quality of Experience

Night Hike in the forest

Costa Rica

Overall Rating
Activity Review

Our guide's knowledge was amazing. Loved listening to the sounds of the jungle and seeing some amazing animals.

Transport

Guides, drivers and staff

Quality of Experience

Stand-Up Paddle Boarding on Lake Arenal

Arenal/La Fortuna

Overall Rating
Activity Review

Marcos was our favorite tour guide on our trip. His knowledge of the area was amazing and his passion for birds fun to hear about. I wasn't a bird lover at the start of this excursion, but listening to Marcos and seeing his passion for the birds made me realize beauty I have been missing. He even suggested some additional excursions to fill our trip AND on the return home stopped at the location to make sure we got signed up. He also took a few detours on our return trip to the hotel to point out restaurant and a few other locations we had inquired about.Thank you, Marcos!

Transport

Guides, drivers and staff

Quality of Experience

Ecotermales Hotsprings

Arenal/La Fortuna

Overall Rating
Activity Review

Most relaxing evening ever! And in a beautiful environment.

Transport

Guides, drivers and staff

Quality of Experience

Sea Kayak or Outrigger Tour in Playa Agujas

Costa Rica

Overall Rating
Activity Review

Would have been 5 stars if the weather was better. It was a little too rainy and choppy for me and the water was dark from all the rain.

Transport

Guides, drivers and staff

Quality of Experience

Scuba Diving at Isla del Caño Biological Reserve

Uvita

Overall Rating
Food

Transport

Guides, drivers and staff

Quality of Experience

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Thank you Michelle!

It was a pleasure to work with you, and I am glad you had a fantastic vacation. :-)

Charlotte

Two weeks in Costa Rica · Costa Rica - May 18 - Jun 1, 2022

Traveler: Michael R. - Local specialist: Charlotte Törnqvist

Private drivers and our guide Andy were fantastic. The hotel for the first night was very nice and great customer service. Unfortunately, the second hotel, los Lagos, I believe that was the name, had extremely low customer service. Especially the front desk and bar. They treated you like a bother. The lodge and grounds was beautiful. The room was very clean. The bar area was dirty. The other two resorts were very nice and friendly. The snorkel trip was the only activity that was a... read more

Private drivers and our guide Andy were fantastic. The hotel for the first night was very nice and great customer service. Unfortunately, the second hotel, los Lagos, I believe that was the name, had extremely low customer service. Especially the front desk and bar. They treated you like a bother. The lodge and grounds was beautiful. The room was very clean. The bar area was dirty. The other two resorts were very nice and friendly. The snorkel trip was the only activity that was a disappointment. They mixed divers with snorkeling which resulted in a focus on the divers ( which should be it is dangerous if everything isn't checked and rechecked) the area was not really a good area to snorkeling. Also, we were picked up at 630, missed breakfast to go and wait at the dive office for over an hour. They were waiting on a diver to be certified in a pool, so the entire group had to wait. By the time we left the dive office for the boat three hours had passed, it was almost 930. The staff was very nice. I would look for another snorkeling company. All other activities were very good.

Hotel Reviews

Hotel Presidente San Jose City Center

San José

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Hotel Los Lagos Spa & Resort

Fortuna

Overall Rating
Tips for future travelers

Yes, they do not provide coffee in the room except the first day unless you request and pay for it. Some of the bar staff do not speak any English.

Cleanliness & Comfort

Staff

Front desk staff bar staff
Authenticity & Character

Location

Hotel & Spa Poco a Poco

Monteverde Costa Rica

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Capitán Suizo Beachfront Boutique Hotel

Tamarindo

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Hampton Inn & Suites San Jose Airport

Alajuela

Overall Rating
Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Reviews

Cloudforest Reserve Privately Guided Hike

Monteverde

Overall Rating
Activity Review

Andy was great

Transport

Guides, drivers and staff

Quality of Experience

Safari Float at the Penas Blancas River

Arenal/La Fortuna

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

ATV Tour

Arenal/La Fortuna

Overall Rating
Activity Review

It representated lunch no lunch.

Transport

Guides, drivers and staff

Quality of Experience

Cooking Class with Organic Farm Fresh Ingredients

Arenal/La Fortuna

Overall Rating
Food

Transport

Guides, drivers and staff

Quality of Experience

Tabacon Hot Springs & Meal

Arenal/La Fortuna

Overall Rating
Food

Guides, drivers and staff

Quality of Experience

Coffee & Chocolate Tour

Costa Rica

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Canopy Zip line tour or fauna exihibitions at Selvatura

Monteverde

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Tamarindo Mangrove & Estuary Boat Tour

Costa Rica

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Snorkeling at the Catalina Islands

Costa Rica

Overall Rating
Transport

Engage, less waiting
Guides, drivers and staff

The driver never spoke to anyone and played his music the entire time
Quality of Experience

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Hi Michael,
Thank you for your detailed review and constructive feedback! We will share your comments with all partners involved.
It was a pleasure to work with you.
Kind Regards,
Charlotte

Emily

Our entire experience from start to finish wi... · Costa Rica - May 9 - May 18, 2022

Traveler: Emily M. - Local specialist: Charlotte Törnqvist

Our entire experience from start to finish with Charolette and kimkim was fantastic. She made herself available throughout our whole trip, replied quickly and checked in often. No complaints. Will definitely use this service again.

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Thank you Emily, it was a true pleasure to work with you and I am pleased you enjoyed your trip so much!
Charlotte

Stephanie

KimKim is perfect for a stress-free Costa Rica trip · Costa Rica - May 1 - May 13, 2022

Traveler: Stephanie H. - Local specialist: Charlotte Törnqvist

We had Pablo from Arenal Star pick us up from the airport, show us around, and take us on tours the first few days of our trip. He was friendly, knowledgeable and accommodating. He was wonderful! He brought us delicious fruit he grew himself, including a pineapple that took two years to grow! He also knew the best sodas to take us to eat. He had his friend, Victor take us on a hanging bridge tour that was amazing. We had a private tour, so could go slow , be quiet, and actually see animals... read more

We had Pablo from Arenal Star pick us up from the airport, show us around, and take us on tours the first few days of our trip. He was friendly, knowledgeable and accommodating. He was wonderful! He brought us delicious fruit he grew himself, including a pineapple that took two years to grow! He also knew the best sodas to take us to eat. He had his friend, Victor take us on a hanging bridge tour that was amazing. We had a private tour, so could go slow , be quiet, and actually see animals instead of scaring them away or missing them. The other tour guides actually stopped to see what Victor was showing us. Victor had amazing spotting abilities. He actually saw a glass frog somehow on a leaf far away. The frog was transparent other than the eyes so he looked like an outline of a frog on a leaf. He showed us a red blue-jean dart frog, which was tiny, and a viper on a tree, which blended into the tree. We also saw bats and monkeys. Both Victor and Pablo helped us take pictures using their zoom scopes. Pablo showed us the only sloth we saw on our trip and got me a great photo of it. We wished we had Pablo for our whole trip. We also went on a safari raft trip. We saw bats, monkeys, owls, and of course lizards. Charlotte booked Los Lagos at Arenal for our first two nights and it was so nice. So many hot springs that we had our choice of many private. Breakfast was included and delicious. We were so lucky and got many pictures of the whole Arenal volcano! We even saw the top with steam clearly. Pablo also took us to a coffee tour that was great! He is a really good driver and a warm and caring person. We messed up on our ATV tour because we forgot we had locked our drivers licenses in the safe. It turned out ok though because they let us switch to an off road vehicle driven by a guide. It was fun and we saw some great mountain views but not much else. Our next transport driver and tour guide were Jose and Alejandro. We took a boat ride and saw Capuchin monkeys, bats, and many baby crocodiles. We ate at a hacienda on a sugar plantation which had a wonderful breeze, good views and great food. We asked for sangria and the server made it fresh for us. My only complaint is that I really wanted to stop at at least one local craft or artisan shop, but Alejandro said I could get that stuff at our resort on the beach. I explained that I wanted to buy from the artists and not a gift shop or mass produced, maybe not even Costa Rican made, type vendor. I said I wanted to buy wood crafts and maybe jewelry from a local place. There are those places, including a traditional pottery shop close to where we were. He insisted I would find it all on the beach. I had asked at the very beginning when they picked us up to make sure we had time, but I could tell he just didn't want to bother. I already know about pushy vendors on beaches and their string bracelets and trinkets and knew that's not what I wanted. The beach people were mostly pressuring us to get massages from them or to book a tour. The couple of vendors sold touristy beach scarves and cheap bracelets, just like I thought. I ended up buying a wood bowl at the gift shop for about $100 USD. I am disappointed because I was specifically looking for a jewelry box similar to a marked-up $540 USD one I saw in the hotel gift shop. Alejandro had binoculars he looked through to see things on the boat tour but used them for his own nature watching as if he were just another person on the tour. He pointed some things out but we really couldn't see them. The reason we saw anything up close was due to our boat driver pulling over and stopping. Maybe it was that Pablo and Victor set the bar high, but I wouldn't recommend Three Monkeys Tours (where Alejandro was from). I just felt like we were inconveniencing him. Our aereal tour was the worst of our tours, but not because of the tram, that was cool. It was just very strange. The guide would scare off frogs and then tell us what he had seen. We got a few glimpses. He stopped the tram to talk about the plants and trees even though he kept talking about the same ones. Then he took us through the medicinal and edible plants and did the same thing. He was nice, but he seemed like he didn't plan or know what was there. He would see a plant and say "oh another surprise" here is the such and such plant and then look around and randomly walk to and fro. Even at the top of the observation platform he said well you can see all the trees here, are you ready to go back down? At the end the gift shopped was closed, we weren't offered the option to grab snacks or drinks at their restaurant and we were not offered access to purchase the pictures they took of us. They obviously took the pictures to sell as they showed them on a screen and had a place you could buy them, but just shuffled us back onto the van. It was early in the day and there were only a handful of Zipliners there, so I am not sure why they wouldn't want to sell us souvenirs, pictures, snacks or beverages. The whole experience was strange, which everyone was saying on the van. The other two places we stayed were places we had booked. I would recommend KimKim to everyone because they listened to what we wanted and our limitations before our trip and helped us plan well, all our transportation was on time and reliable, Charlotte often checked on us throughout our trip, and we didn't have to worry about anything. The reviews I gave above really don't reflect on KimKim as they made sure we had the tours we asked for and made sure everything went smoothly.

Hotel Review

Hotel Los Lagos Spa & Resort

Fortuna

Overall Rating
Hotel Review

The rooms are huge and amazingly clean. The view of Arenal volcano is spectacular, the grounds are beautiful, and the hot springs and pools allow privacy and space. There are steep climbs, so that may not work for everyone, but I'm sure they would take mobility impaired guests up and down, as needed. Breakfast was great and the restaurant was so beautiful and relaxing in the shady, but open air.

Tips for future travelers

If you have trouble walking, call them first to discuss options.

Cleanliness & Comfort

Clean room, huge, air conditioner worked well
Staff

Nice
Authenticity & Character

Nature trail, beautiful landscaping
Location

The volcano is right in front of you. Other hiking and hot springs are close by. La Fortuna is not far.
Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Hi Stephanie,

I am glad to know that you enjoyed your Costa Rica vacation a lot. For us at Serendipity Adventures it was a pleasure to help you plan the first week of your vacation.
I thank you for taking the time to write such a detailed review of the services included in your trip. It is very important for us to get reviews of the local operators we contract on behalf of our clients, and we will share your honest and constructive feedback with each of them.
Kind Regards,
Charlotte

Charlotte was awesome, she created an itinera... · Costa Rica - Apr 6 - Apr 13, 2022

Traveler: Urvin M. - Local specialist: Charlotte Törnqvist

Charlotte was awesome, she created an itinerary which met our needs with a 7 yr old kid and we were yet able to cover a lot of activities including a dinner with a local Costa Rican family, which was the highlight of the trip!
Charlotte was easily reachable on text whenever we had any questions during the trip and even prior.
We wouldn’t have been able to explore and enjoy CR the way we did , if it wasn’t for Charlotte.
A true professional and an expert at what she does! Would highly recommend her to anyone!!

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Dear Urvin,
It was a pleasure to work with you to create the trip plan, and to stay in touch with you while traveling! I am so pleased you enjoyed your trip to the fullest, and I appreciate your kind words very much.
Hopefully you'll decide to return in a near future to continue exploring Costa Rica... I already have some ideas where to send you the next time! ;-)
Kind Regards,
Charlotte

We had a trip with Jose and he was amazing! H... · Costa Rica - Mar 13 - Mar 20, 2022

Traveler: sidra s. - Local specialist: Charlotte Törnqvist

We had a trip with Jose and he was amazing! He always went above and beyond to make sure everything was perfect for our vacation. He always went the extra mile beyond just the tours from helping with dinner reservations, to booking covid tests, helping book hotels after flight cancellations, everything! We are so happy to have had such an amazing tour guide and would highly recommend him to all our friends and family.

Charlotte was amazing and always responsive on Kim Kim and we will definitely be utilizing Kim Kim for future vacations!

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Dear Sidra,

We at Serendipity Adventures in Costa Rica thank you for trusting us to handle all aspects of your Costa Rica vacation! I am so glad that you enjoyed Costa Rica to the fullest. :-)

Thank you also for choosing to do a fully guided trip! I will share your comments with Jose.

We hope to see you and your family soon again on another Serendipity Adventure, and in the meanwhile we are pleased to know you will be using Kimkim for your future worldwide travels.

Kind Regards,
Charlotte

Costa Rica 2022 · Costa Rica - Feb 23 - Mar 6, 2022

Traveler: David L. - Local specialist: Charlotte Törnqvist

KimKim , via Charlotte Tornquist and Nancy, planned and carried out a very special and smooth operating vacation plan for the 3 of us in Costa Rica in 2022. We visited Sarapiqui, Siquirres / Pacuare, La Fortuna / Arenal, San Jose and the OSA peninsula over 21 days. Absolutely no travel hiccups or problems as all of the connections, transfers and pick ups worked flawlessly throughout. Pricewise KimKim bested other agents, as well as my attempts at a self directed trip - and assured a local... read more

KimKim , via Charlotte Tornquist and Nancy, planned and carried out a very special and smooth operating vacation plan for the 3 of us in Costa Rica in 2022. We visited Sarapiqui, Siquirres / Pacuare, La Fortuna / Arenal, San Jose and the OSA peninsula over 21 days. Absolutely no travel hiccups or problems as all of the connections, transfers and pick ups worked flawlessly throughout. Pricewise KimKim bested other agents, as well as my attempts at a self directed trip - and assured a local connection of all of the involved entities. That was reassuring and made the trip problem free. I've traveled most of the world and have used many different agencies in doing so. I can say that KimKim rates right at the top for service, pricing, diversity, communication, congeniality and skill. You'll enjoy booking your special vacation with KimKim and leave your worries behind.

Hotel Review

Pacuare Lodge

Pacuare

Overall Rating
Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Adventures and enjoy the surroundings at Pacuare Lodge

Río Pacuare

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Dear David,
I am glad you enjoyed your vacation to the fullest! For us here at Serendipity Adventures in Costa Rica, and for me personally, it was a pleasure to assist you in your trip planning and operations, and we hope you’ll come back soon.

I invite you to continue booking your travels through the Kimkim platform, because it will allow you to connect not only with us in Costa Rica, but with all my fellow Local-Experts-Colleagues around the world that are ready to plan amazing vacations in their countries.

Kind Regards,
Charlotte

Joyce

Loved it! The whole experience was so seamles... · Costa Rica - Feb 3 - Feb 7, 2022

Traveler: Joyce C. - Local specialist: Charlotte Törnqvist

Loved it! The whole experience was so seamless from the planning and booking stage to actually being there. All the tour guides were wonderful too.

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Hi Joyce, I am so glad to hear you had a terrific time. You're always welcome back!

Charlotte

Davis

We were taking our son on a birthday trip to celebrate becoming a teenager! · Costa Rica - Jan 26 - Jan 29, 2022

Traveler: Davis L. - Local specialist: Charlotte Törnqvist

Originally we booked a trip to Peru to visit Machu Picchu and do some other excursions while there that he would enjoy. Joanna put together an amazing trip plan for us! Unfortunately about 5 days prior to departure Johanna notified us that the town below Machu Picchu suffered a horrible mud slide which closed it down. We shopped other travel coordinators and no one could beat the prices. Johanna was great but unfortunately we had to pivot quickly. Costa Rica here we come...got in... read more

Originally we booked a trip to Peru to visit Machu Picchu and do some other excursions while there that he would enjoy. Joanna put together an amazing trip plan for us! Unfortunately about 5 days prior to departure Johanna notified us that the town below Machu Picchu suffered a horrible mud slide which closed it down. We shopped other travel coordinators and no one could beat the prices. Johanna was great but unfortunately we had to pivot quickly. Costa Rica here we come...got in contact with Charlotte who helped us outline an amazing trip to Costa Rica. Charlotte was so attentive to our needs and timing. She put together a great trip and found a fabulous local private driver. La Fortuna is such an beautiful place to visit and Charlotte booked some great adventures for us including Private ATV trip, Zip Line, Spa visit with a hot spring right off of the active volcano Arenal and a hike along the base of Arenal with a very knowledgeable guide. Great service and follow up. We will use them again and again especially when visiting new destinations! Costa Rica is now one of our new favorite places to visit.

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Hi Davis, and thank you for the review! It was fun to work with you, and to make this last-minute trip happen.
There is so much more for you to see and do here in Costa Rica, so I hope to get to plan another trip for you in a near future. :-D

Charlotte

Anna

Costa Rica by Charlotte · Costa Rica - Dec 27 - Jan 12, 2022

Traveler: Anna A. - Local specialist: Charlotte Törnqvist

We have made a rather last minute decision to visit Costa Rica for our very first trip together with Anna. Having had difficulties with arranging a car rental we decided to look for some support with our arrangements. At this point Anna popped into Kimkim and ask for assistance. Charlotte did not only came up with a positive offer for the rental but gave us advise for our entire trip plan inclusive of hotels, activities, insurance, etc. We found the Kimkim platform very user friendly and... read more

We have made a rather last minute decision to visit Costa Rica for our very first trip together with Anna. Having had difficulties with arranging a car rental we decided to look for some support with our arrangements. At this point Anna popped into Kimkim and ask for assistance. Charlotte did not only came up with a positive offer for the rental but gave us advise for our entire trip plan inclusive of hotels, activities, insurance, etc. We found the Kimkim platform very user friendly and easy to understand. Frankly we did not really hesitate for a moment weather to accepts Charlotte's offer as it gave us a the structure and the security for 16 days we just needed to feel comfortable. Not going into details we just really liked all our destinations, hotels so we were convinced enough to reach out to our suggested hidden spots in between the cities. Credit goes to Kimkim and Charlotte who by the way was all our way long available for questions or just a kind follow up. Traveling to different exotic destinations we would definitely be looking for a Kimkim representative to guide us with good recommendations !

PS : If you get the chance to visit the Pacific Coast, dont miss Playa Ventanas next to Uvita !

Hotel Review

Azania Bungalows

Puerto Viejo de Talamanca

Overall Rating
Hotel Review

our favorite

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Arrive and Transfer to Hotel

Costa Rica

Overall Rating
Transport

Guides, drivers and staff

Quality of Experience

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Hi Anna and Maci,
Thank you so much for your positive feedback. I am so glad you had a wonderful trip, and we hope you'll come back soon!
Charlotte

Charlotte did an amazing job working with our... · Costa Rica - Jan 13 - Jan 17, 2022

Traveler: Felicia M. - Local specialist: Charlotte Törnqvist

Charlotte did an amazing job working with our group to plan a wonderful trip to Costa Rica. We were able to do all the adventures we planned without missing a beat. She took the guess work out of everything and having a personal driver was the best. Andres was an excellent driver and companion on our trip.

Will definitely be using KimKim in the future for other vacations. read more

Charlotte did an amazing job working with our group to plan a wonderful trip to Costa Rica. We were able to do all the adventures we planned without missing a beat. She took the guess work out of everything and having a personal driver was the best. Andres was an excellent driver and companion on our trip.

Will definitely be using KimKim in the future for other vacations.

Hotel Review

Studio Hotel

San José

Overall Rating
Hotel Review

The hotel was nice and about 20 mins from the airport. The breakfast was good and the hotel is very close to many places to eat that are within walking distance.

Tips for future travelers

Clean and quite hotel. I enjoyed the local artwork that was displayed throughout the hotel.

Location

20 mins from the airport.
Cleanliness & Comfort

Staff

Authenticity & Character

The local artwork.
Activity Review

ATV Tour

Arenal/La Fortuna

Overall Rating
Activity Review

Really enjoyed the trail and the guides.

Transport

Guides, drivers and staff

Definitely made the atv trail fun.
Quality of Experience

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Hello Felicia,
I am glad to hear you enjoyed your trip so much! It was a pleasure working with you and your group of friends.
Pura vida!
Charlotte

Great Experience with Charlotte and Kimkim for Costa Rica Road trip! · Costa Rica - Dec 24 - Jan 3, 2022

Traveler: Yogi C. - Local specialist: Charlotte Törnqvist

This is our first trip with KimKim and Charlotte. We could not have asked for anything better. Charlotte collaborated with us to customize the entire trip per our requirements and budget and took care of all planning, bookings, events, guides including vaccine testing during a peak travel season. Charlotte is very knowledgeable about Costa Rica and helped us explore, enjoy Costa Rica at our pace and liking, and managed to organize, fulfill some unique requirements for our family. she is super... read more

This is our first trip with KimKim and Charlotte. We could not have asked for anything better. Charlotte collaborated with us to customize the entire trip per our requirements and budget and took care of all planning, bookings, events, guides including vaccine testing during a peak travel season. Charlotte is very knowledgeable about Costa Rica and helped us explore, enjoy Costa Rica at our pace and liking, and managed to organize, fulfill some unique requirements for our family. she is super nice and easy to work with was an only text away and was super flexible to add something along the way if needed.

We are very pleased with KimKim as a platform, Charlotte, and the team as local experts. They took all the stress/guesswork out of the way and saved us time and risk. Could not have asked for anything better. I think a KimKim APP would be even better but not a big deal.

All our future travel/vacation will be with Kimkim and their team of local experts!

Charlotte Törnqvist profile photo
Charlotte Törnqvist, local specialist, responded to this review:

Dear Yogi,
Thank you so much for you kind words. I really enjoyed working with you, and to make this trip happen! Thanks for stopping by at our offices to say hello in person, and we hope to see you soon again here in Costa Rica.
Charlotte