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Serendipity Adventures

Serendipity Adventures was founded in Michigan, USA, 30 years ago and since then we have been dedicated to designing and operating private vacations in Costa Rica. For the last two decades, trip planning, sales, administration, as well as operations, have been run from our main office in Turrialba, Costa Rica.

Serendipity´s core product is our Premium Vacations. These unique trips include adventures that are operated in private mode directly by Serendipity, such as white water rafting, canyoning, mountain biking, hiking, tree climbing, horseback riding, nature floats, and more. On a premium trip, your family or your small self-formed group will enjoy a dedicated professional guide and transportation in 4 WD vehicles that allow us to go off the beaten path.

We also design independent trips in a very personalized way, applying all our knowledge and expertise while carefully planning your itinerary around your specific goals, needs, and preferences. Then, when the time comes to enjoy your Costa Rica vacation, we'll stay on top of all reservations, and we're always just a phone call away if you need any assistance along the way.

Planning a Costa Rica vacation can be difficult and time-consuming if you try to do all the research by yourself. We at Serendipity are dedicated to making it an easy process, and to making sure any plan is tailored to your specific preferences.

Serendipity Adventures is part of the following groups: Costa Rica Travel Agents

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Top itineraries and travel advice

Recent Trip Reviews for Serendipity Adventures

Costa Rican Adventures
Costa Rica | Mar 8 - Mar 17, 2024

N
Nicole L.
Chicago, IL | Reviewed on Mar 24, 2024
The local specialist at Serendipity Tours made our first trip to Costa Rica so memorable.
Not having to worry about all the planning details took such a load off my mind as I was busy working up until the minute we got on the plane!
They created an itinerary that was well balanced with adventurous activities, learning and downtime.
We were able to see different areas of the country without feeling like we were running ourselves ragged.
The guides and our drivers were so friendly,...
Read more

The local specialist at Serendipity Tours made our first trip to Costa Rica so memorable.
Not having to worry about all the planning details took such a load off my mind as I was busy working up until the minute we got on the plane!
They created an itinerary that was well balanced with adventurous activities, learning and downtime.
We were able to see different areas of the country without feeling like we were running ourselves ragged.
The guides and our drivers were so friendly, knowledgeable and kind.
Our main driver, Alex, was awesome and made us feel so comfortable.
River rafting on the Balsa river was the highlight.
There were no issues with reservations or logistics.
Wilman helped arrange last minute changes in our activities and was very attentive, checking in to make sure our trip was going smoothly.
Thanks for a wonderful trip.

Hotel Reviews
Cloud Forest Lodge
Monteverde

The room was so spacious, modern and clean. We overlooked the parking and the registration so that wasn't ideal, but the overall property was so lovely, it didn't matter. The lodge is tucked up in the mountains and has several paths to hike. The restaurant has beautiful views and delicious food. Saw a lot of birds and some other wildlife. Very relaxing stay in the cloud forest.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Falls at Manuel Antonio
Manuel Antonio

Food and service were great. We did not have a very nice room though. There was no privacy as the room was right above the restaurant. The door was a big sliding glass door and anyone walking by can see into the room. So we had to keep the curtains closed. There was only a tiny window so there was minimal light with the curtains closed. The bathroom could use an update. There are other more private rooms that would have been much nicer.

Hotel Magic Mountain
Fortuna

Great views of Arenal volcano. The pool area is nice. Easy walk to some tasty restaurants. Breakfast buffet was nice. The room was clean.

Activity Reviews
Sky Tram, Sky Trek & Sky Walk
Sky Tram, Sky Trek & Sky Walk
Arenal/La Fortuna

The walk was just ok. Nice views and learned a bit about the rain forest. The real highlight is the zip lining of course.

Private Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Private Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Arenal/La Fortuna

Not much to see here. Could have done without this.

Ecotermales Hotsprings
Ecotermales Hotsprings
Costa Rica
Whitewater Rafting on the Balsa River
Whitewater Rafting on the Balsa River
Arenal/La Fortuna

So much fun and the guides are terrific. Great for kids. The rapids are fun but not super scary. The class 2 section is gorgeous.

Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

Fun learning about coffee and chocolate. Good for kids. We did the night walk as well and it was fun searching for wildlife.

Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica

You definitely need a guide to see the animals. Don't expect a relaxing time though until you get to the beach. We were running from one place to the next trying to spot the birds and other wildlife. Our guide was very good at making opportunities for use to see animals, but there are so many guides and groups it feels like a competition. We saw a mother and baby sloth very close up which was awesome. The beach is lovely. Despite the crowds, this is definitely a must see place.

Local Flavors Cooking Class
Local Flavors Cooking Class
Manuel Antonio

This was really fun. Our guide, Karla, from Toucanes tours was so funny and friendly! The food we helped cook was delicious and I am inspired to try making the dish at home. My son enjoyed cooking as well. It was just my son and I so we got all the attention.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Mar 25, 2024
Thank you for your kind words, Nicole! We're thrilled to hear that your trip to Costa Rica with Serendipity Tours was so memorable and stress-free. It's fantastic that you were able to enjoy a well-balanced itinerary with exciting activities, learning experiences, and relaxation time. We're glad our guides and drivers, especially Alex, made your journey comfortable and enjoyable. River rafting on the Balsa river sounds like an incredible highlight! We appreciate your feedback and hope... Read more

Thank you for your kind words, Nicole!

We're thrilled to hear that your trip to Costa Rica with Serendipity Tours was so memorable and stress-free.

It's fantastic that you were able to enjoy a well-balanced itinerary with exciting activities, learning experiences, and relaxation time. We're glad our guides and drivers, especially Alex, made your journey comfortable and enjoyable. River rafting on the Balsa river sounds like an incredible highlight!

We appreciate your feedback and hope to welcome you back for another wonderful adventure in the future.

Pura Vida!
Bryan Leon,
Serendipity Adventures, Costa Rica🌋

Perfection in every way
Costa Rica | Mar 15 - Mar 21, 2024

Geoffrey
Geoffrey P.
Dania Beach, FL | Reviewed on Mar 22, 2024
From start to finish, both KimKim and their local tour guide partners and companies utilized, were fantastic. As for KimKim itself - with the exception of one time where I had to email a few times to get a reply while awaiting some answers - the professionalism and communication was excellent. I was very happy with the planning process. The ground transportation by Alex was perfect and then for the four subsequent days of touring, our private dedicated tour guide Willy was absolutely... Read more

From start to finish, both KimKim and their local tour guide partners and companies utilized, were fantastic. As for KimKim itself - with the exception of one time where I had to email a few times to get a reply while awaiting some answers - the professionalism and communication was excellent. I was very happy with the planning process. The ground transportation by Alex was perfect and then for the four subsequent days of touring, our private dedicated tour guide Willy was absolutely phenomenal in every way. Not only was Willy helpful and professional, but he was wonderful with our 10 and 6 year olds which in and of itself is enough for a glowing review. I have nothing but good things to say about everyone involved in this process and can’t wait to use KimKim again, and if we go to Costa Rica again, we will absolutely want driver Alex and tour guide and specialist Willy!

Hotel Review
The Springs Resort & Spa at Arenal
La Fortuna

First class service and accommodations, with unbelievably helpful and professional staff. Nothing but smiles all day every day and a willingness to make the vacation and hotel stay comfortable and wonderful. The hotel is beautiful, secluded, exclusive and enormous (when also considering the club rio aspect). The pools and hot springs are incredible as is the children’s game room and niceties like a helpful essentials type store and free laundry accommodations. The food wasn’t what we hoped for - it was not terrible by any means - but just not up to the expectations given the VERY high price. The sushi was good and the restaurant down near club rio activities was quite good but that’s about it. The morning buffet was very mediocre and we made sure to leave the hotel for breakfast after trying it twice. The hotel pizza and non sushi dinner options were not enjoyable either. Again, not horrendous just not what we’d expect given all the other incredible aspects of the hotel and the cost of course. We will certainly return, we just know we will mostly eat downtown in La Fortuna. Otherwise, absolutely wonderful in every way

Authenticity & Character
Location
A bit hard to get to but AMAZING view and location
Staff
Amazing! Extremely friendly, helpful. Always smiling.
Cleanliness & Comfort
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Mar 22, 2024
Dear Geoffrey, Thank you for your amazing review! For us at Serendipity Adventures in Costa Rica it is so nice to know our service as a local specialist for Kimkim is appreciated, and especially the personalized attention of our coworkers Alex and Willy.
We will love to help you plan another Costa Rica vacation in the near future, and serve you in country, so feel free to reach out any time and we will make sure Alex and Willy are assigned to your family.
In terms of the honest and...
Read more

Dear Geoffrey,

Thank you for your amazing review! For us at Serendipity Adventures in Costa Rica it is so nice to know our service as a local specialist for Kimkim is appreciated, and especially the personalized attention of our coworkers Alex and Willy.
We will love to help you plan another Costa Rica vacation in the near future, and serve you in country, so feel free to reach out any time and we will make sure Alex and Willy are assigned to your family.
In terms of the honest and detailed feedback of the hotel, it is also highly appreciated, and we will share the details with the staff of the Resort, so that they can use it in their efforts to always improve.

Pura vida,
Charlotte

Our trip was amazing! Every guide and transpo...
Costa Rica | Mar 2 - Mar 12, 2024

Bobbi
Bobbi S.
McHenry, IL | Reviewed on Mar 13, 2024
Our trip was amazing! Every guide and transport was ready for us. Our trip was well planned. It went very smooth. One incident on our way to airport was resolved by Holden and Nancy immediately. It was a trip of a lifetime!!! Read more

Our trip was amazing! Every guide and transport was ready for us. Our trip was well planned. It went very smooth. One incident on our way to airport was resolved by Holden and Nancy immediately.

It was a trip of a lifetime!!!

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Absolutely amazing! The buffet was wonderful. Rooms were clean. Beds and pillows were too hard for my liking. Food was delicious. Beautiful volcano views. Seen a lot of wildlife, including a sloth on our resort.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monteverde Lodge & Gardens
Monteverde
Authenticity & Character
Beautiful grounds and hotel. Clean.
Location
Very peaceful.
Staff
Friendly
Cleanliness & Comfort
Very clean and comfortable beds and pillows.
Gaia Hotel & Reserve—Adults Only
Manuel Antonio

Hotel was a little dated and not as well taken care of as the first 2 hotels we stayed at. Beds and pillows were comfortable. Too hot to enjoy the roof top patio. The resort was laid out a little funky. Not enough staff to take care of things the way I expected. Nice place, but not exceptional. I did like that we had a 2 bedroom villa.

Authenticity & Character
Weird layout of resort and pools.
Location
A little far from beach and towns.
Staff
Very friendly. Private concierge was amazing!!!!
Cleanliness & Comfort
Need more staff. Pools needed to be cleaned more often. Villa was clean and comfortable. In need of updating.
Gran Hotel Costa Rica
San José

I did not like hotel. It was clean but no outdoor spaces to enjoy. Food was subpar compared to other hotels we stayed at. No privacy when using bathroom or shower from other guests in my room.

Authenticity & Character
Contemporary. Did not feel like authentic Costa Rica.
Location
Right downtown. Good for walking and sightseeing.
Staff
Language barrier. Did not talk to anyone really.
Cleanliness & Comfort
Very clean. Beds and pillows were very nice.
Activity Reviews
Private Hike in Arenal Volcano Park 1968
Private Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

This was amazing. Our guide was knowledgeable. The hike was more difficult than expected. Very hard for my mom.

Quality of Experience
The view was amazing.
Guides, Drivers and Staff
Patient. Went at our own pace.
Transport
Private Safari Float at the Penas Blancas River
Private Safari Float at the Penas Blancas River
Arenal/La Fortuna

This was one of our best experiences!!! Wildlife was amazing. Our guide was beyond amazing!! I would do this again with our guide! Surpassed every expectation!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Night Walk: Children's Eternal Forest
Night Walk: Children's Eternal Forest
Monteverde

I would not choose this again. We did not see wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Day at Selvatura, Hanging Bridges and Fauna Exhibitions
Day at Selvatura, Hanging Bridges and Fauna Exhibitions
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Savegre Whitewater Rafting
Savegre Whitewater Rafting
Costa Rica

Loved this activity!!!

Quality of Experience
Food
Not great compared to food we had in other places.
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Our guide was very excited. Made us smile just seeing his excitement.
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 13, 2024

Thank you Bobbi for your honest review! I'm glad that you had a good time with your family and I will certainly take into account some of your feedback on the hotels and activities for future trips.
Sincerely
Holden Ketchum
Serendipity Adventures

This trip was wonderful!
Costa Rica | Mar 2 - Mar 10, 2024

S
Samantha S.
Ashburn, VA | Reviewed on Mar 11, 2024
This trip was wonderful. I would absolutely use them again! All the resorts and excursions were great. Holden worked with us to plan a perfect 8 days! We loved it. Serendipity Adventures is the local specialist (Mariano) that helped plan, organize and manage your trip- they did awesome! Holden, Nancy, and Wilman were very helpful and made it a wonderful experience! Read more

This trip was wonderful. I would absolutely use them again! All the resorts and excursions were great.

Holden worked with us to plan a perfect 8 days! We loved it.

Serendipity Adventures is the local specialist (Mariano) that helped plan, organize and manage your trip- they did awesome!

Holden, Nancy, and Wilman were very helpful and made it a wonderful experience!

Hotel Reviews
Gran Hotel Costa Rica
San José

Great location! Great breakfast! The staff was very nice too. The room was beautiful too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort & Spa
Fortuna

WOW! This was a lovely place. The hot springs on the resort were wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mangroove, Autograph Collection
Playa Hermosa

Great resort. The hotel was clean and close to the ocean. The beach was lovely too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Hike in Arenal Volcano Park 1968
Private Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

Mariano was wonderful. The private tour was a treasure! I would recommend spending the money for a private tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges and La Fortuna Waterfall Guided Hike
Hanging Bridges and La Fortuna Waterfall Guided Hike
Arenal/La Fortuna

Mariano was great! We loved his tour and he was always showing us animals and pointing out things for us to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Sailing Tour
Morning Sailing Tour
Costa Rica

The sail trip was very nice! The water was clear and guides were friendly. We were lucky- there was only 1 other couple on the boat.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 11, 2024

I'm so glad we were able to make a great engagement trip for you Samantha, how amazing that you had the sailing tour almost to yourselves!
I'm also glad that Mariano was so helpful, he's really amazing and I'm glad you enjoyed your experiences with him.
Holden
Serendipity Adventures

Everything was great. Bryan was most helpful....
Costa Rica | Feb 22 - Mar 2, 2024

V
Virginie d.
Newark, NJ | Reviewed on Mar 10, 2024
Everything was great. Bryan was most helpful. The itinerary you planned for us was very good. All focused on nature, which is what we wanted. We could have used a guide or a nature specialist on all the hikes.
The drivers were all good, especially Alex who is a real gentleman. He was very helpful and very knowledgeable. The river tour was exceptional. I wish it had been longer. The hotels were great, especially the second one.
One thing that was not planned well was the day we drove from...
Read more

Everything was great. Bryan was most helpful. The itinerary you planned for us was very good. All focused on nature, which is what we wanted. We could have used a guide or a nature specialist on all the hikes.
The drivers were all good, especially Alex who is a real gentleman. He was very helpful and very knowledgeable. The river tour was exceptional. I wish it had been longer. The hotels were great, especially the second one.
One thing that was not planned well was the day we drove from papagayo to the hike where there is a waterfall. Almost three hours one way! Moreover the guide in that hike could barely speak English. He gave us all a headache. That was crazy. Was too long for a hike that was not really worth it.
Otherwise all good. We loved Costa Rica. People were incredible. We saw amazing animals. Saw the beautiful quetzal three times.
We loved the trip. Pura Vida.

Hotel Reviews
Arenal Paraiso Resort & Spa
La Fortuna
Authenticity & Character
Location
Grounds were beautiful. Loved the cabins.
Staff
Cleanliness & Comfort
Koora Hotel at Monteverde
Monteverde
Authenticity & Character
In the trees
Location
Fabulous place
Staff
Cleanliness & Comfort
Rooms were fabulous.
Bahia del Sol Hotel
Guanacaste

Location was amazing. Best beach.

Authenticity & Character
Could be modernized a bit
Location
Excellent
Staff
All kind and helpful
Cleanliness & Comfort
Activity Reviews
Private: Arenal Volcano & 1968 Reserve Guided Hike
Private: Arenal Volcano & 1968 Reserve Guided Hike
Arenal/La Fortuna
Quality of Experience
No
Guides, Drivers and Staff
Transport
Sky Tram, Sky Trek & Sky Walk
Sky Tram, Sky Trek & Sky Walk
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Cultural Experience
Cultural Experience
Arenal/La Fortuna

Wonderful people. Excellent meal.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private: Night Walk at Children's Eternal Forest
Private: Night Walk at Children's Eternal Forest
Monteverde

Did not see many animals

Quality of Experience
Guides, Drivers and Staff
Transport
Palo Verde National Park Boat Exploration
Palo Verde National Park Boat Exploration
Costa Rica

Fabulous. Many animals. Too short. Should be st least 2 hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike to Las Pailas, Rincon de la Vieja National Park and La Oropendola Waterfall
Hike to Las Pailas, Rincon de la Vieja National Park and La Oropendola Waterfall
Costa Rica

Nothing exceptional. Too many hours to get there. Terrible guide who spoke bad English.

Quality of Experience
Guides, Drivers and Staff
Transport
Alex was terrific. Drove safely.
Private Chocolate Farm Visit & Workshop
Private Chocolate Farm Visit & Workshop
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Day at Selvatura, Hanging Bridges and Fauna Exhibitions
Day at Selvatura, Hanging Bridges and Fauna Exhibitions
Costa Rica

Amazing scenery

Quality of Experience
Guides, Drivers and Staff
Transport
Private Monteverde Cloud Forest Reserve Guided Hike
Private Monteverde Cloud Forest Reserve Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Mar 11, 2024
Hola Virginie, Thank you for your detailed feedback! It's wonderful to know that the itinerary we planned aligned well with your interests in nature. We're delighted to hear that the drivers, especially Alex, provided exceptional service. We'll be sure to pass on your kind words to him. It's fantastic that you enjoyed the river tour, although we regret that it couldn't be longer. Your positive comments about the hotels, especially the second one, are greatly appreciated. Regarding the long... Read more

Hola Virginie,

Thank you for your detailed feedback! It's wonderful to know that the itinerary we planned aligned well with your interests in nature.

We're delighted to hear that the drivers, especially Alex, provided exceptional service. We'll be sure to pass on your kind words to him. It's fantastic that you enjoyed the river tour, although we regret that it couldn't be longer. Your positive comments about the hotels, especially the second one, are greatly appreciated.

Regarding the long drive to the waterfall hike from Papagayo and the language barrier with the guide, we apologize for any inconvenience this may have caused. We'll review our itineraries to ensure that future journeys are more efficiently planned and that language barriers are addressed appropriately.

Overall, we're thrilled that you loved your time in Costa Rica, appreciated the incredible people, and enjoyed seeing the amazing wildlife, including the beautiful quetzal. We're delighted that you loved the trip and embraced the Pura Vida spirit!

Thank you for choosing us to organize your Costa Rican adventure!

Best regards,
Bryan Leon,
Serendipity Adventures, Costa Rica🦎

Kim Kim (NO to a second chance)
Costa Rica | Feb 11 - Feb 18, 2024

M
Michael S.
Canada | Reviewed on Mar 08, 2024
I was the person responsible for contacting KimKim and organizing our trip and was extremely disappointed when my first contact Sergio, abruptly disappeared without any warning and was no longer our contact once the majority of the trip had been planned.
Once Sergio was no longer involved we were shuffled between, Charlotte, Nancy and Helen without any understanding of the role each of these persons had in finalizing our trip. We felt abandoned and frustrated when we tried to get answers to...
Read more

I was the person responsible for contacting KimKim and organizing our trip and was extremely disappointed when my first contact Sergio, abruptly disappeared without any warning and was no longer our contact once the majority of the trip had been planned.
Once Sergio was no longer involved we were shuffled between, Charlotte, Nancy and Helen without any understanding of the role each of these persons had in finalizing our trip. We felt abandoned and frustrated when we tried to get answers to our questions because we no longer had a single contact who was familiar with the initial planning of our trip.
Our trip was salvaged when wonderful Wilman took over the management of the trip, but even then it took much correspondence and numerous conversations during the trip between my daughter (who had to devote many unplanned hours) and Wilman to ensure that the expectations and vision of the trip developed initially with Sergio (Serendipity) were carried out.
I would not use Kim Kim again as a booking agent for a trip because of the lack of transparency about their organization and relationship with the venders they use for putting the boots on the ground.

Hotel Reviews
Maquenque Ecolodge
Boca Tapada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Congo Bongo EcoVillage Costa Rica
Manzanillo, Limon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Birdwatching Tour in Maquenque
Birdwatching Tour in Maquenque
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Transport
Safari Kayak in Tres Amigos River
Safari Kayak in Tres Amigos River
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Transport
San Carlos River Boat Tour
San Carlos River Boat Tour
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Transport
Boca Tapada Night Tour
Boca Tapada Night Tour
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Private Transfer from Boca Tapada to Puerto Viejo de Talamanca with En-route Rafting on the Sarapiquí River
Private Transfer from Boca Tapada to Puerto Viejo de Talamanca with En-route Rafting on the Sarapiquí River
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dive into Afro-Caribbean Culture with Exquisite Cooking Classes
Dive into Afro-Caribbean Culture with Exquisite Cooking Classes
Puerto Viejo de Talamanca
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Mar 22, 2024
Hi Michael,
I received your review, and I was sorry to read you are not satisfied with the process prior to your travels. At the same time, I am glad to know that in the end you had an enjoyable trip including all the elements offered during the sales process. It is heartwarming to know how much you appreciate our coworker Wilman. In the response to your daughter Miranda's review, I explained how we work as a team within the company and that it is normal that various people are involved in...
Read more

Hi Michael,
I received your review, and I was sorry to read you are not satisfied with the process prior to your travels. At the same time, I am glad to know that in the end you had an enjoyable trip including all the elements offered during the sales process. It is heartwarming to know how much you appreciate our coworker Wilman. In the response to your daughter Miranda's review, I explained how we work as a team within the company and that it is normal that various people are involved in different stages of the process, but I do understand that some clients can prefer to have a single contact person so reducing the number of contacts is a valuable feedback and something we can take into account for the future. Luckily, as you mention, the last few months prior to your trip Wilman was the person in charge of communicating with your group, and that is also why we decided to allocate a free service-upgrade by having Wilman travel to the Carribean beach area to meet you and assist you in person, and it is very satisfactory to know that worked out so well.
So, thank you for taking the time to point out the good and bad! We always strive to improve our services and we take all feedback seriously and as an opportunity to learn and grow.

Kind Regards,
Charlotte

Trip was great. Our guide, Mariano, was a lo...
Costa Rica | Feb 13 - Feb 21, 2024

Robert
Robert N.
Denver, CO | Reviewed on Mar 06, 2024
Trip was great. Our guide, Mariano, was a lot of fun took us on a Arenal volcano hike and a cloud forest hike. Loads of information and a lot of good laughs. We Did the horse back to the La Fortuna waterfall, it was wounderful. Daniel, our guid, took good care of us. All accommodations were great and transportation details worked as expected. The local Serendipity Adventures specialist had good communications on pick up and tour details and answered questions in a timly maner. Read more

Trip was great. Our guide, Mariano, was a lot of fun took us on a Arenal volcano hike and a cloud forest hike. Loads of information and a lot of good laughs. We Did the horse back to the La Fortuna waterfall, it was wounderful. Daniel, our guid, took good care of us. All accommodations were great and transportation details worked as expected. The local Serendipity Adventures specialist had good communications on pick up and tour details and answered questions in a timly maner.

Hotel Review
Arenal Manoa & Hot Springs
Fortuna

Fantastic place, great food, nice hot springs pool.

Authenticity & Character
great rooms
Location
beautiful view
Staff
very friendly
Cleanliness & Comfort
perfect
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 06, 2024

Thank you Robert for your kind words, especially for your guides who put so much of themselves into the work they do. I'm glad that your trip went smoothly and as planned!

Just an average trip
Costa Rica | Feb 20 - Feb 26, 2024

R
Rakesh R.
Kearny, NJ | Reviewed on Feb 27, 2024
I booked for the first time with Kim Kim .
First the good :
all the bookings of my daily tours, cars and accommodations were in place. Had no problems anywhere .
We had one person from their contracting company which had one person available on what’s up sending us reminders and directions and we could occasionally get some recommendations.
Not so good :
1. The overall experience , the accommodations, tours were just about an average . Nothing which kind of wow’d us.
2. went by...
Read more

I booked for the first time with Kim Kim .
First the good :
all the bookings of my daily tours, cars and accommodations were in place. Had no problems anywhere .
We had one person from their contracting company which had one person available on what’s up sending us reminders and directions and we could occasionally get some recommendations.

Not so good :
1. The overall experience , the accommodations, tours were just about an average . Nothing which kind of wow’d us.
2. went by their recommendations for accommodations and felt that we were forced to stay in remote hotels , that included lot of driving around
3. Lack of transparency in terms of the individual cost, we were given 1 price for overall trip. So it was hard to decide which activities we can keep or remove. Whenever we asked for a change, the trip prices fluctuated a lot , and I got tired . So went ahead with their recommendations.

They were already charging a price for the service , so I was expecting a little more transparency.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Feb 28, 2024
Hola from Costa Rica, Rakesh, Thank you for sharing your experience with Serendipity Adventures. We're thrilled to hear that all your bookings for daily tours, cars, and accommodations were seamlessly arranged without any hiccups. We greatly value the convenience of having a dedicated contact available on WhatsApp for reminders and occasional recommendations. We're truly sorry to hear that the overall experience regarding accommodations didn't meet your expectations. We understand your... Read more

Hola from Costa Rica, Rakesh,

Thank you for sharing your experience with Serendipity Adventures. We're thrilled to hear that all your bookings for daily tours, cars, and accommodations were seamlessly arranged without any hiccups. We greatly value the convenience of having a dedicated contact available on WhatsApp for reminders and occasional recommendations.

We're truly sorry to hear that the overall experience regarding accommodations didn't meet your expectations. We understand your concerns about being directed to remote hotels, which led to more driving than anticipated. We planned this trip close to your arrival, and regrettably, the hotels we typically recommend, which are better located, were fully booked during your stay.

Regarding transparency in pricing, we apologize for any confusion or inconvenience caused. While hidden fees and taxes are common in online rates, our approach focuses on personalized Trip Plans that align with travelers' preferences, budgets, and travel goals. We handle all reservations and coordination, saving our clients time and ensuring a seamless travel experience.

Thank you once again for choosing us for your travel needs. We genuinely hope to have the opportunity to exceed your expectations in the future.

Pura Vida 🦥
Bryan Leon,
Serendipity Adventures, Costa Rica

A challenging booking experience that resulted in a good trip
Costa Rica | Feb 11 - Feb 18, 2024

Miranda
Miranda S.
Canada | Reviewed on Feb 26, 2024
It's unfortunate that Charlotte is noted as our local specialist, since she most certainly was not. Our trip was booked through an initial agent, Sergio, and once we had paid for the tour he immediately disappeared. We were directed to Charlotte who was unresponsive and difficult to get details from. After repeated requests, she finally assigned our file to a new rep, Wilman, who was very helpful in sorting out the many details of our trip. As we worked through it, it became clear that much... Read more

It's unfortunate that Charlotte is noted as our local specialist, since she most certainly was not. Our trip was booked through an initial agent, Sergio, and once we had paid for the tour he immediately disappeared. We were directed to Charlotte who was unresponsive and difficult to get details from. After repeated requests, she finally assigned our file to a new rep, Wilman, who was very helpful in sorting out the many details of our trip. As we worked through it, it became clear that much of what we were sold did not line up clearly with the operational details required to make it work. Working 1:1 with Wilman we were able to sort it out and the trip was enjoyable and relatively seamless for our family, but it wasn't without significant effort and an exceptional amount of back and forth to ensure that the trip was in order. We credit Wilman with saving this trip for us, and aren't sure of the role which Charlotte played.

Hotel Reviews
Maquenque Ecolodge
Boca Tapada

This was a unique and interesting property and we really enjoyed our stay. The property is full of amazing wildlife, and the staff were friendly and accomodating. The accomodations were clean and inviting and we loved the feeling of sleeping in the treetops with the animals. The one drawback here was the remoteness of some of the treehouses. We had 4 across our large group, and the distance between them was significant. Walking back to the rooms at night alone was a little unnerving given the animals we'd seen roaming the property earlier in the day! Would highly recommend Maquenque lodge

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Congo Bongo EcoVillage Costa Rica
Manzanillo, Limon

This was a unique property, though a little more rustic than we'd imagined. A number of the reviews note that this is more of a 'glamping property' which felt accurate. The rooms were creatively designed, and very open to the elements. As such, it was hard for them to feel (or be) clean. The kitchenwares were often freshly covered with animal feces and the bedroom area was always damp feeling, particularly at night. The walk to the beach was long, but well marked. And from there it was an easy walk to the town of Manzanillo. The staff at the property were very willing to assist and acomodate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Country Inn & Suites by Radisson, San Jose Aeropuerto
San José

Good option near the airport. There was also a grocery store and a handful of restaurants to walk to nearby.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Birdwatching Tour in Maquenque
Birdwatching Tour in Maquenque
Boca Tapada

This activity was a bit underwhelming. It was planned as a very early morning after a very long travel day. By the time we got going, there wasn't as much to see. We did see a Tapir which was awesome, but the birds and guide weren't otherwise noteworthy.

Quality of Experience
Guides, Drivers and Staff
Transport
Safari Kayak in Tres Amigos River
Safari Kayak in Tres Amigos River
Boca Tapada

This was a great trip, though longer than our group was prepared for. The guides were very good and pointed out notable sights and animals as we passed them.

Quality of Experience
Guides, Drivers and Staff
Transport
San Carlos River Boat Tour
San Carlos River Boat Tour
Boca Tapada

we enjoyed abut 50% of this tour. Our guide was excellent, and the driver had a sharp eye for finding animals by the shoreline. Outside of that, the tour got a little long and boring. And on the way back, the guide was on his phone and we weren't able to stop for animal spottings, which made it a bit of a lackluster end to what was an otherwise decent tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Boca Tapada Night Tour
Boca Tapada Night Tour
Boca Tapada

This was a great experience with a good guide. We enjoyed the tour and saw a number of interesting frogs, birds, snakes and other creatures.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Boca Tapada to Puerto Viejo de Talamanca with En-route Rafting on the Sarapiquí River
Private Transfer from Boca Tapada to Puerto Viejo de Talamanca with En-route Rafting on the Sarapiquí River
Costa Rica

Our rafting tour was a highlight on our trip! The group of guides were phenomenal in engaging our full group and making our participants of all different levels feel confident and safe out on the water. We had a great time and would highly recommend this to others. The lunch following the rafting was great too!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Feb 28, 2024
Hi Miranda, Thank you for taking the time to review the hotels and operators included in your package. I was sorry to hear you were not totally satisfied with our, and particularly my own, services. To be honest, I was surprised to read you found me unresponsive, so I went back to check the account and found that I did communicate with you or your father in the Kimkim chat on 24 different dates, plus 7 times via e-mail! The reason I was appointed as your local specialist is due to the... Read more

Hi Miranda,

Thank you for taking the time to review the hotels and operators included in your package.

I was sorry to hear you were not totally satisfied with our, and particularly my own, services. To be honest, I was surprised to read you found me unresponsive, so I went back to check the account and found that I did communicate with you or your father in the Kimkim chat on 24 different dates, plus 7 times via e-mail!

The reason I was appointed as your local specialist is due to the fact that the Kimkim platform will automatically assign ONE person as such, even though a few of us will always be involved. Within our company, Serendipity Adventures, we work as a team, and it was Sergio that was in contact with you during the planning process, Nancy and I during the reservation/preparation process, and Wilman during the operations of your trip.

I am very happy about your comments about Wilman, because he is indeed a very important person when it comes to pursuing 100% client satisfaction (which is always our goal). I am a first-hand witness of how much time and effort he put into securing and reconfirming every detail of your trip plan during the weeks prior to your trip. Most of the time, clients will communicate with Wilman via e-mail, chat, or WhatsApp before-, during-, and after their trip, but in your case we went a step further by having Wilman travel to the Caribbean coast that week, with the idea that he could be close by and assist you in person in case you would need any additional service. Luckily, based on your positive comments, I see it worked out great.

And last but not least, knowing it was an in-house operation with our professional Serendipity Adventures river guides, I was glad to read that the rafting in the Sarapiqui river was the highlight of your trip! I will make sure to share that note with the guides and support staff involved.

Kind Regards,
Charlotte

40 Year Wedding Anniversary in Costa Rica
Costa Rica | Feb 9 - Feb 25, 2024

Kim
Kim L.
Salmon Creek, WA | Reviewed on Feb 25, 2024
All I can say is this trip was PERFECT! It's the first time I have planned a trip using a travel service. Holden with Serendipity Adventures did an amazing job planning a trip that was everything we could have asked for and more. Our hotels, transportation, guides and adventures were just perfect for us. Everything went just as planned. Loved having a contact available 24hr a day if anything came up we needed. Wilman was that man in command. Nancy was top class in getting us all the... Read more

All I can say is this trip was PERFECT! It's the first time I have planned a trip using a travel service. Holden with Serendipity Adventures did an amazing job planning a trip that was everything we could have asked for and more. Our hotels, transportation, guides and adventures were just perfect for us. Everything went just as planned. Loved having a contact available 24hr a day if anything came up we needed. Wilman was that man in command. Nancy was top class in getting us all the information we needed to make this dream trip come true. We spend our 40-year Anniversary Day with a private guide Andres from Forest Alive in Monteverde Cloud Forest. He was so knowledgeable and just plain fun. We saw more animal & bird than I dreamed possible. After our hike we had a romantic dinner at San Lucas Treetop Dining Experience. It was a dinner we will never forget high above the jungle watching the sunset. Thank you everyone at Serendipity Adventures for making this special time in our lives complete.

Hotel Reviews
Manatus Hotel
Tortuguero

We loved Manatus Hotel. This room are good size and very comfortable. Liked that it isn't a huge place, so you get personal service with a smile. All meals are included (which were tasty) as no roads in or out. Only can get there by boat which is half the fun. On the boat safari our guide were experts at finding interesting reptiles, animals and flora for us to look at.

Authenticity & Character
Location
No big crowds of people here.
Staff
Friendly and Personable
Cleanliness & Comfort
Monteverde Lodge & Gardens
Monteverde

This is a beautiful hotel in a great location. Good size rooms with a balcony to watch the sunset. The food was outstanding. We enjoyed swimming and relaxing poolside after our days adventure.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alma Del Pacifico Beach Hotel & Spa
Esterillos Este

We really liked that the rooms were all private large bungalows. Had plenty of private garden space outside to enjoy. The pools were enjoyable. The beach is right there for you to enjoy with hammocks and Adirondack chairs in the palm trees. Amazing sunset.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Luna Hotel & Spa
La Fortuna

The location is great, and hotel was clean and comfortable. The only reason I gave it a 4 instead of 5 is it was a bit noisy. Lots of big families with lots of children that did as they pleased. The pool was full of children splashing and being loud. I know this isn't the fault of the hotel, but it does affect our experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Monteverde Cloud Forest Reserve Guided Hike
Private Monteverde Cloud Forest Reserve Guided Hike
Costa Rica

Andres from Forest Alive was knowledgeable and just plain fun. He timed our hike so there wasn't tons of people. We didn't get 1/4 of a mile into our hike and we saw Quetzol birds, a mother hummingbird feeding her chicks, a viper snake, and bats. We went to a lovey waterfall and enjoyed the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Ecotermales Hotsprings and Dinner
Ecotermales Hotsprings and Dinner
Arenal/La Fortuna

Lovely hot springs with several different temperature pools. Drinks served at the different hot springs. Dinner had lots of choice and was tasty.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Treetop Dining Experience
Treetop Dining Experience
Monteverde

Had our 40-year Wedding Anniversary dinner in the treetop dining experience. What a way to celebrate our anniversary above the treetops watching the sunset. We will always remember this culinary adventure. Food and service was beyond excellent.

Quality of Experience
Food
All I can say is EXCELLENT
Guides, Drivers and Staff
Transport
Horseback Riding to Nauyaca Waterfalls
Horseback Riding to Nauyaca Waterfalls
Costa Rica

We spent our last day in Costa Rica doing my two favorite things. Riding horse and swimming in a waterfall. It was a blast. The horses are well cared for. The guides make sure everyone is safe and happy. Spend plenty of time to enjoy the waterfall. Stopped halfway back to enjoy a nice lunch. Super fun day! If you are in the area this is a must do.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 06, 2024

Hi Kim, I'm thrilled to know that we have exceeded your expectations. I am glad that you trusted us to make this the best 40th anniversary celebration. Our team at Serendipity Adventures is grateful for your kind words and we hope you treasure these memories for a very long time!
Thank you
Holden Ketchum
Serendipity Adventures