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active 12 hours ago

Helena Fernández

I love traveling and discovering the highlights and secrets that every place has. And I am happy when I can share it with other people who want to experience it too.
I'm in love with my country, Spain, where we have anything you think of, be it culture, landscapes, architecture or gastronomy.

What places and activities do you specialize in?

"Personalized itineraries in Spain and Portugal to discover the stories which are hidden around every corner, between the oldest or the most modern buildings, what the locals know well."

How did you get involved in travel?

"I've traveled with my parents since childhood to a lot of places throughout Spain and, from that, I've always had the curiosity to visit new places and to find their strong points, popular and turistic or more local places.
When I grew up, I surrounded myself with friends with the same travel ideas, and I began to explore Spain in a different way and also began to go abroad to see other countries and all their opportunities. I've been to Portugal, France, UK, Italy, Croacia, some Greek island, Tunicia, United States, Mexico, Dominican Republic and Jamaica but I want more!"

Please share a unique travel experience you will never forget.

"A travel through the west part of Zamora and Salamanca, in Spain. This area has a lot of little cities and beautiful villages with castles and churches not seen anywhere else. And wandering around their little streets and going from one town to another through picturesque and narrow roads, enjoying the landscape and the stone little bridges, rivers and waterfalls that you find in your path, hardly crossing another vehicle along the way, is a wonderful experience. And the cruise by the river in Douro National Park it's a plus."

Helena is part of the following groups: Portugal Travel Agents, Spain Travel Agents, Spain Family Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Recent trip reviews for Helena

Everything went so smoothly. The hotel was ex...
Portugal | Sep 28 - Oct 2, 2025

Sandy
Sandy S.
Chicago, IL | Reviewed on Oct 04, 2025
Everything went so smoothly. The hotel was exceptional and all transportation on time. Our local guides; Nelson, Rui, and Pedro were so knowledgeable, accommodating, and personable. The cooking class with George was so much fun. The only thing I might change is leaving 30 minutes later for the airport as we had to wait for it to open for checkin. Thanks Helena for making all the arrangements! Read more

Everything went so smoothly. The hotel was exceptional and all transportation on time. Our local guides; Nelson, Rui, and Pedro were so knowledgeable, accommodating, and personable. The cooking class with George was so much fun. The only thing I might change is leaving 30 minutes later for the airport as we had to wait for it to open for checkin.

Thanks Helena for making all the arrangements!

Hotel Review
Pestana Porto - A Brasileira
Porto

Staff were so friendly, breakfast was exceptional, and room was luxurious. Appreciated the hotel restaurant for evening drinks and food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Excursion: Braga & Guimarães
Private Excursion: Braga & Guimarães
Porto

Pedro was a perfect guide and understood when we asked to return to Porto a little earlier to rest up for our early morning flight. We were fortunate to be in Braga during the fun university hazing activity. We loved the family restaurant he took us to for lunch in Guimares. The food was delicious and plentiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Rui was a great guide and very accommodating of our needs. The restaurant he recommended for lunch was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Learned so much and Nelson was very accommodating of my limited mobility.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Porto Cooking Class
Private Porto Cooking Class
Porto

We had so much fun with George and the food selections were so fresh and yummy.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 15, 2025

Hi Sandy,

I am so happy to hear that everything went smoothly and that you enjoyed your guides and experiences, especially the cooking class with George! It sounds like your time in Porto was wonderful.

Thank you for mentioning the airport timing—I will make sure to confirm with the future travelers so the schedule fits better.

I would love to help you plan another great adventure one day, perhaps in Spain or even Italy next time!

Warm regards,
Helena

Best Trip + Experience Travelling Ever
Portugal | Sep 13 - Sep 29, 2025

Nicholas
Nicholas B.
Canada | Reviewed on Oct 01, 2025
This was our first time using kimkim and were referred to them by a colleague. Highly recommended! Our trip was the best experience, everything suggested by our agent (Helena is the best!) was perfect. The carefully crafted itinerary ensured we had amazing experiences, food, sights, etc. Access to the trip plan app while away proved to be a massive bonus, having our agent at our fingertips while traveling was such a nice touch. Everything was perfect, we are already looking to plan our next... Read more

This was our first time using kimkim and were referred to them by a colleague. Highly recommended! Our trip was the best experience, everything suggested by our agent (Helena is the best!) was perfect. The carefully crafted itinerary ensured we had amazing experiences, food, sights, etc. Access to the trip plan app while away proved to be a massive bonus, having our agent at our fingertips while traveling was such a nice touch. Everything was perfect, we are already looking to plan our next trip and will be using kimkim 100%

Hotel Reviews
Évora Olive Hotel
Évora

The Évora Olive Hotel was another great spot and probably my second favorite. Its central location was a big plus. The variety of kinds of hotels we stayed in was something we really enjoyed, as each offered a unique experience.

Dear Lisbon - Gallery House
Lisbon

Our stay at the hotel in Lisbon was a bit odd due to a no-food-or-drink policy in the rooms right after they had shampooed the carpets. This policy was strictly enforced, which was inconvenient as we like to relax with a drink in the room after a long day. While the location was convenient, the restriction dampened the experience a little.

Quinta de Casaldronho Wine Hotel
Lamego

The wine hotel in the Douro Valley was truly a standout accommodation. The views were absolutely breathtaking, nestled among the vineyards. The amenities offered were top-notch, and the overall vibe of the place was just incredibly cool. It was definitely one of my favorite spots on the trip.

Activity Reviews
Wine and Gourmet Experience in Alentejo
Wine and Gourmet Experience in Alentejo
Portugal

The Wine and Gourmet Experience in Alentejo was a bit of a mixed bag. While the vineyard tour and grape stomping were fun and the wine tasting was excellent with more varieties than expected, the following harvest dinner was underwhelming. The wines were the same as the tasting, and the food was not particularly impressive. Plus, there was confusion over payment which had to be sorted out afterwards.

River Boat Experience in Douro Valley
River Boat Experience in Douro Valley
Douro Valley

The River Boat Experience in the Douro Valley was another favorite. We had a private little wooden speedboat, and even though our captain didn't speak much English, she was fantastic. She celebrated our honeymoon with us by opening a bottle of wine and taking lots of pictures. It was a lovely personal touch.

Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto

The Hiking & Cultural Excursion in Peneda-Gerês National Park was phenomenal. Our guide was amazing, which really enhanced the experience. The beautiful nature spots, like waterfalls in the mountains, and visiting a small village were highlights. It was very nature-focused and eye-opening.

Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 15, 2025

Hi Nick,

Thank you so much for your kind words! I am delighted to hear that your first experience with Kimkim was such a success and that the itinerary worked perfectly for you. It was a pleasure helping you discover the best of Portugal, and I am so glad the app made everything even smoother during your travels.

I would love to help you plan your next adventure when the time comes—perhaps exploring new regions of Spain, Italy, or Morocco next time!

Warm regards,
Helena

Fantastic Spain and Portugal trip
Spain | Sep 17 - Sep 28, 2025

H
Hoshi E.
Dallas, TX | Reviewed on Sep 30, 2025
My wife and I recently returned from our trip to Spain and Portugal and we owe a big thank you to Helena Fernandez for a planning a fantastic trip right from the beginning to end. The places we saw were amazing- a blend of history to nature to culture all combining for a memorable expereince. Considering this was our first trip to Europe, we did know what to expect, but Helena took care of that by crafting an itinerary that balanced our curiosity and expectations. The boutique hotels were ... Read more

My wife and I recently returned from our trip to Spain and Portugal and we owe a big thank you to Helena Fernandez for a planning a fantastic trip right from the beginning to end. The places we saw were amazing- a blend of history to nature to culture all combining for a memorable expereince. Considering this was our first trip to Europe, we did know what to expect, but Helena took care of that by crafting an itinerary that balanced our curiosity and expectations. The boutique hotels were charming with very personable staff eager to go out of the way to make sure our stay was comfortable. Oh yeah, not to mention the tour guides who were very knowledgeable, respectful and full of humor to keep us going right thru the end of the day. So, if your travel plans call on Europe, I strogly recommend to go with Helena as your travel agent as she genuinely cares about people looking for a great expereince.

Hotel Reviews
Exe Almada Porto
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Portugal Boutique City Hotel
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Croma Málaga
Málaga
Authenticity & Character
Location
Cleanliness & Comfort
Boutique Hotel Luna Granada Centro
Granada
Authenticity & Character
Location
Cleanliness & Comfort
H10 Urquinaona Plaza
Barcelona
Location
Staff
Cleanliness & Comfort
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 15, 2025

Hi Hoshi,

It makes me so happy to know that your first trip to Europe turned into such a wonderful experience. I truly enjoyed helping you and your wife discover Spain and Portugal, and I am delighted that you connected with the people, places, and culture along the way.

Thank you very much for your kind words, and remember kimkim and Espíritu Travel for your next adventures, maybe in Italy or Morocco 😉.

Warm regards,
Helena

Trust These Local Experts for Your Best Vacation!
Portugal | Sep 18 - Sep 27, 2025

Elyn
Elyn B.
Atlanta, GA | Reviewed on Sep 28, 2025
I am so grateful that my daughter found KimKim on social media. We were able to book our dream trip to Portugal and Morocco within our budget and with very little effort. It’s kind of like we just through darts at a map and Helena did the rest - knowing great places and locations in each city, scheduling all of the transfers, and the best local guides to show us around. All of our info was easy to find in the app plus local need to know info about other stuff to do in our free time,... Read more

I am so grateful that my daughter found KimKim on social media. We were able to book our dream trip to Portugal and Morocco within our budget and with very little effort. It’s kind of like we just through darts at a map and Helena did the rest - knowing great places and locations in each city, scheduling all of the transfers, and the best local guides to show us around. All of our info was easy to find in the app plus local need to know info about other stuff to do in our free time, appropriate tipping, etc. so that we had trusted advice. The only issue we had was finding our first driver at the Porto airport. We hopped on the chat and got info right away including his name and phone number from the KimKim support team even though it was super early there. I will absolutely book with them again and recommend them highly

Hotel Reviews
Exe Almada Porto
Porto

This was our favorite hotel of the 6 we stayed in on this trip. They were all beautiful and comfortable but this one was just great in all ways.

Authenticity & Character
A luxury hotel but in a great location
Location
Walkable to great restaurants and sites while still quiet for sleeping
Staff
Super helpful always warm and helped when we left clothing in the closet.
Cleanliness & Comfort
The pillows and mattress are super comfy. Great shower tons of storage room
Be Poet Baixa Hotel
Lisbon

Great location, great staff, pretty view but loud at night from the party in the street outside and needed to walk a little to meet Uber and guides.

Authenticity & Character
Charming, a little cramped in the bathroom, but good balcony view
Location
Staff
Very responsive front desk and breakfast staff
Cleanliness & Comfort
Just loud location at night
Palais Sebban
Marrakech

Lovely riad just inside one of the Medina gates. So exotic and gorgeous after winding through a narrow street and entrance. Live musician and belly dancer at dinner. Great rooftop bar and seating. What you dream of a fancy Moroccan hotel being.

Authenticity & Character
The photos we took still don’t capture the beauty of this place
Location
See above
Staff
Very accommodating for a birthday treat for my daughter, welcome tea and delicious cookies, fresh made hot Moroccan flatbread for breakfast
Cleanliness & Comfort
Very clean but antiquated showers
Hotel des Oudaias
Rabat

Very nice, great location in Rabat by the Medina and the beach. Would recommend.

Authenticity & Character
Our room was huge and amazing. The bed was not super comfy though. Bathroom was huge.
Location
See above. Felt very safe and comfortable even after dark.
Staff
They were definitely short staffed. The night staff was great and friendly but morning staff not as much.
Cleanliness & Comfort
Clean, nice lobby, amazingly huge room but a hard bed.
Hotel Odyssee Center
Casablanca

Nice big room and comfortable. Close to Hassan II Mosque. Felt generic though.

Authenticity & Character
Just a generic nice hotel
Location
Hotel part of town in a big city. Short cab ride to sites but didn’t feel as safe walking at night as we did in Rabat. Most likely just a Casablanca thing.
Staff
Limited interaction
Cleanliness & Comfort
Very comfortable
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 29, 2025

Hi Elyn,

I am so glad to hear that your dream trip to Portugal and Morocco came together just as you hoped, and that the guides, transfers, and app details made everything smooth along the way.
Thank you as well for noting the quick support response in Porto—I am happy it helped. 😍

From the Espíritu Travel team, we would love to assist with your next adventure in Europe, discovering lesser-known areas of Portugal, or exploring Spain or Italy.

Warmest regards,
Helena

Thank you, Helena, for your knowledge, help and to your listening and understanding of our needs!
Portugal | Aug 29 - Sep 23, 2025

John (Greg)
John (Greg) B.
Canada | Reviewed on Sep 25, 2025
Helena fielded all of our questions promptly and set us on a great course for our adventures. Chosen hotel rooms were marvelous and the at home meal with locals and our train trips were great learning experience. Intergration of the kimkim front and back ends of our trip with our separate Camino was done seamlessly. As with any large and long endeavor, there were out of Helena's and our control, some transport hiccups that Helena and her team picked up for us and resolved quickly and... Read more

Helena fielded all of our questions promptly and set us on a great course for our adventures. Chosen hotel rooms were marvelous and the at home meal with locals and our train trips were great learning experience. Intergration of the kimkim front and back ends of our trip with our separate Camino was done seamlessly.

As with any large and long endeavor, there were out of Helena's and our control, some transport hiccups that Helena and her team picked up for us and resolved quickly and effectively.

this was our 3rd kimkim trip and we look forward to our next outing organized by kimkim.

Hotel Reviews
Urban Hotel GL
Madrid

Rooms were great and the location with walks in either direction were a delight.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bairro Alto Hotel
Lisboa

We were right there for near waterfront views and fun.

Authenticity & Character
Location
Cleanliness & Comfort
Pestana Porto - A Brasileira
Porto

A short great historical walk to St. James and for a zillion options for food. Give the historical hotel, we figured out how to use the elevators after a day of being the maze!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Transfer Airport to Hotel
Portugal

Transport contractors dropped the ball 3 times and we alternatively took taxis that kimkim reimbursed us for. May had been better just to use taxis in the first place.

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner With Locals at a Local Home
Dinner With Locals at a Local Home
Lisbon
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
An Evening of Flamenco
An Evening of Flamenco
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Tapas & Tradition: A Madrileño Evening
Tapas & Tradition: A Madrileño Evening
Madrid
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Toledo Highlights Day Excursion
Toledo Highlights Day Excursion
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 29, 2025

Hi Greg and Eileen,

Thank you for your kind words and for trusting kimkim again with your travels. I am so happy to know you liked and enjoyed the trip so much. 🤩

I am delighted that the hotels, local experiences, and Camino integration worked well for you, and I appreciate your patience with the transport hiccups—we are glad we could resolve them quickly.

From the Espíritu Travel team, we are here to help with your next dream trip, in a different area of Spain or Portugal, or exploring new horizons in Italy or Morocco.

Warmest regards,
Helena

✨ “Helena Made Our Portugal Trip Unforgettabl...
Portugal | Sep 14 - Sep 20, 2025

shannon
shannon h.
San Jose, CA | Reviewed on Sep 22, 2025
✨ “Helena Made Our Portugal Trip Unforgettable!” 🛫 “Stress-Free Travel Thanks to Helena at kimkim” 🇵🇹 “Perfectly Planned Portugal Adventure with Helena” 🌍 “Discovered Our Travel Style—Private & Small Groups—Thanks to Helena!” ⭐️ “Seamless, Personalized, and Memorable—All Thanks to Helena” Read more

✨ “Helena Made Our Portugal Trip Unforgettable!”

🛫 “Stress-Free Travel Thanks to Helena at kimkim”

🇵🇹 “Perfectly Planned Portugal Adventure with Helena”

🌍 “Discovered Our Travel Style—Private & Small Groups—Thanks to Helena!”

⭐️ “Seamless, Personalized, and Memorable—All Thanks to Helena”

Hotel Reviews
PortoBay Marquês
Lisbon

Headline: ❌ Spacious Room, But Service, Safety & Amenities Fell Short The room was spacious and clean, but that was the only real highlight compared to the other hotels we stayed at. The front desk staff was average at best—maybe he was just tired—but it didn’t leave a warm first impression. The bed was two doubles pushed together instead of a true king, and the tub was very high with no safety mat, making it easy to slip and fall. ⚠️ The power went out during our stay, leaving our phones dead and almost causing us to miss our flight. Breakfast was another disappointment, with only a basic continental spread and no variety. Overall, the room size stood out, but the service, safety concerns, and amenities made the stay underwhelming.

Authenticity & Character
Spacious
Location
Close to everything
Staff
Maybe he was tired, but so was I.
Cleanliness & Comfort
Non slip mat for the tub.
The Editory Garden Porto Hotel
Porto

Headline: 🌿 Relaxing Stay with the Best Breakfast in Porto! We really enjoyed our stay at The Editory Garden Porto Hotel! The staff was super friendly and knowledgeable, and the breakfast was the best—omelets every day made it perfect. Rooms were clean, modern, and comfortable with a peaceful garden vibe. Just a heads up: the tubs are pretty high, so getting in and out can be a little tricky. Overall, a great stay and we’d definitely come back! 🌟

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discover Sintra: Quinta da Regaleira & Coastal Views
Discover Sintra: Quinta da Regaleira & Coastal Views
Lisbon

This trip, unfortunately, didn’t stand a chance from the beginning. The instructions said the guide would arrive with a flag, but that never happened, and although we were among the first at the meeting spot, we almost missed the tour when he suddenly called everyone to go. Because of that mix-up, we boarded last and were forced to sit in the back row that felt like it was made for kids. My husband is over 6’3” and 200 lbs, yet no effort was made to rearrange seating, leaving four full-grown adults crammed in the back like sardines. You had to walk sideways just to get down the aisle, and the bumpy roads with sharp turns made it unbearable. The guide later admitted the tour was overbooked, which explained the crowding, but still, nothing was done to adjust or accommodate. What was advertised as “moderate walking” and a “small group” turned into a speed hike with 18 people, leaving elders struggling and everyone else rushed and exhausted. Although the guide tried to salvage the day at the end, by then it was far too late. What should have been a scenic and enriching experience ended up overcrowded, uncomfortable, and disappointing.

Quality of Experience
Don't over book and follow your own instructions.
Guides, Drivers and Staff
Know your audience and make adjustments.
Transport
Too small
Train Lisbonto  Évora, Privately Guided Visit of Évora, Train Évora to Lisbon
Train Lisbonto Évora, Privately Guided Visit of Évora, Train Évora to Lisbon
Portugal

Our guide Joao was incredible — warm, knowledgeable, and made Évora come alive. The cork factory visit was fascinating (we never realized how many products use cork!), and his uplifting take on the Chapel of Bones turned it into a meaningful story rather than a somber one. The pace was perfect, the history rich, and Joao’s personal touches made this our #1 tour in Portugal. Highly recommend!

Quality of Experience
Private is the only way to do a tour.
Guides, Drivers and Staff
Outstanding
Transport
It was private. They only had to wait on us.
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Buckle up, because a tuk tuk ride in Lisbon is WILD! 🚖🇵🇹 Our driver was amazing – friendly, funny, and full of cool stories – but let me tell you, I would never drive those streets myself. Between the crazy hills, tight alleyways, and sharp turns, I’m convinced they need a special license just to survive out there 😂. It was part thrill ride, part history tour, and part VIP access to the best viewpoints in the city. We got to see spots we never would’ve found on our own, and the local tips were spot on. If you want adventure, laughs, and memories you’ll be talking about long after the ride, a Lisbon tuk tuk is the way to go. 10/10 recommend! Nani was the best guide!!! Hands down

Quality of Experience
Guides, Drivers and Staff
Request Nani!
Transport
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

Amazing tour! 🍷⛴️ Thelma was so knowledgeable and made the whole day unforgettable. She noticed when someone was uncomfortable and quickly fixed it, which made a big difference. At lunch she even showed us how to handle the fish (bones and all!) so everyone could enjoy the meal. Between the wine, olive oil tastings, and river cruise, this was a perfect Douro Valley experience!

Quality of Experience
If you like wine they had an excellent selection.
Food
Outstanding! She cut the head off the fish and took out the bones for me.
Guides, Drivers and Staff
She knew her audience and made the necessary accommodation to ensure everyone was comfortable. Her name was Thelma
Transport
It was adequate
Foodie Experience in Porto
Foodie Experience in Porto
Porto
Quality of Experience
Granado did some magic for us.
Food
The food was cooked to perfection. I just didn't like it. I dont eat food cooked in blood and I dont like fish with the head and eyes still on it. I learned that on this tour.
Guides, Drivers and Staff
Our tour guide Granado was outstanding and I didn't feel rushed.
Transport
We walked around.
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 29, 2025

Hi Shannon,

Thank you for sharing such a thoughtful review of your Portugal journey. 🤩
I am so glad you enjoyed the tapas in Porto, the Douro Valley experience, the tuk-tuk in Lisbon, and your private day in Évora—your guides sound like they made each moment special. They will love to know it.

I also appreciate your honest feedback on Sintra and the Lisbon hotel. I will share these notes with our partners so we can improve comfort and communication for future travelers.

It would be a pleasure to plan your next adventure, maybe exploring Spain, Italy, or Morocco.

Warmest regards,
Helena

Helena was great to deal with . She answered...
Spain | Aug 30 - Sep 6, 2025

Adriane
Adriane Y.
Newark, NJ | Reviewed on Sep 10, 2025
Helena was great to deal with . She answered questions in a timely manner. She chose good local tours for us. The tour also gave us plenty of independence. The transportation was always on time. Read more

Helena was great to deal with . She answered questions in a timely manner. She chose good local tours for us. The tour also gave us plenty of independence. The transportation was always on time.

Hotel Reviews
H10 Urquinaona Plaza
Barcelona

Solid hotel. Good location. Nice staff. Pigeons kept drinking out of the pool which was a bit weird.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Montcada Boutique Hotel
Barcelona

Hotel worked with us to get in a little bit earlier than we needed. This was great because we were exhausted from flights. The beds were so comfortable. The rooms were nice. The hotel bar area had a great view . We wished there was a pool or a hot tub that was hot. (Americans like hot hot tubs).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran Trip around Mallorca with Snorkeling or Paddleboarding
Catamaran Trip around Mallorca with Snorkeling or Paddleboarding
Mallorca

The staff had their act together. They cleaned up from last tour and got us on the water. The water is so so beautiful. Drinks were meh . Decent but quite expensive for what they were. The white sangria was delicious. The snacks were ok. I asked for a vegetarian meal but didn't get it. They said my name wasn't on the list. But they did throw a veggie dog on a plate for me.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Mallorca's Oldest Winery: A Journey Through Tradition & Taste
Visit Mallorca's Oldest Winery: A Journey Through Tradition & Taste
Spain

Loved this tour and the owner of the 2nd winery made it special for us. Our friends got engaged!!

Quality of Experience
Guides, Drivers and Staff
Transport
Barcelona Uncovered: From Gothic Streets to La Sagrada Familia
Barcelona Uncovered: From Gothic Streets to La Sagrada Familia
Barcelona

By far my hightlight was La Sagrada Familia! The tour guide was so thorough and the whole experience was magical and emotional. I don't recall his name but he was a 10.

Quality of Experience
Guides, Drivers and Staff
Transport
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Barcelona

The tour guide was very nice and engaging

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 16, 2025
Hi Adriane, Thank you for sharing your experience!
I am glad you enjoyed the tours, the flexibility of the itinerary, and the smooth transportation. It is wonderful to hear that La Sagrada Familia and the winery visit stood out as highlights of your trip.
I also appreciate your comments about the catamaran snacks and the vegetarian meal that we requested. I will follow up with our partners to ensure these details are handled more carefully in the future. It would be a pleasure to plan... Read more

Hi Adriane,

Thank you for sharing your experience!
I am glad you enjoyed the tours, the flexibility of the itinerary, and the smooth transportation. It is wonderful to hear that La Sagrada Familia and the winery visit stood out as highlights of your trip.

I also appreciate your comments about the catamaran snacks and the vegetarian meal that we requested. I will follow up with our partners to ensure these details are handled more carefully in the future.

It would be a pleasure to plan another adventure for you, discovering more of Spain, or exploring Portugal, Italy, or Morocco next time.

Warmest regards,
Helena

An unforgettable vacation thanks to Helena and the Kim Kim team
Spain | Aug 30 - Sep 4, 2025

Andrea
Andrea R.
Islip, NY | Reviewed on Sep 05, 2025
Helena did an amazing job with the entire vacation from beginning to end. My boyfriend proposed on one of the excursions and later informed me how helpful everyone was. The entire trip ran smoothly and it was unforgettable for me and everyone involved. We were a bigger group on 8 people and all the transfers to and from hotels and airports were seamless. The excursions she chose were unique, amazing and comfortable. We did not feel like sardines being ushered around with a group of people. We... Read more

Helena did an amazing job with the entire vacation from beginning to end. My boyfriend proposed on one of the excursions and later informed me how helpful everyone was. The entire trip ran smoothly and it was unforgettable for me and everyone involved. We were a bigger group on 8 people and all the transfers to and from hotels and airports were seamless. The excursions she chose were unique, amazing and comfortable. We did not feel like sardines being ushered around with a group of people. We had an amazing in all of Spain. The location of the hotels were phenomenal and very clean. We honestly had a trip of a lifetime. This is my second time booking with Kim Kim and I honestly recommend it to everyone. Helena and the Kim Kim team have exceeded my expectations with every vacation. Thank you to everyone involved in my proposal, it was truly magical and unforgettable.

Hotel Reviews
H10 Montcada Boutique Hotel
Barcelona

Amazing location, beautiful view, staff was very helpful and pristinely clean bathroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Melia Palma Bay
Palma de Mallorca

Amazingly clean and spacious, staff was very helpful and breakfast was amazing every morning.

Authenticity & Character
Location
A little far away from town but I enjoyed the pool and the comfort of the rooms.
Staff
Cleanliness & Comfort
Activity Reviews
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Barcelona
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Barcelona Uncovered: From Gothic Streets to La Sagrada Familia
Barcelona Uncovered: From Gothic Streets to La Sagrada Familia
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Mallorca's Oldest Winery: A Journey Through Tradition & Taste
Visit Mallorca's Oldest Winery: A Journey Through Tradition & Taste
Spain

THIS WAS AN UNFORGETTABLE EXPERIENCE!!! The food alone is worth coming here. The wine was amazing!! And a perfect spot for a proposal. You can tell the owner does this for the love of wine and not profit. They truly love what they do and want to share all their knowledge with you. This is a place I will be coming back for years to come.

Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Trip around Mallorca with Snorkeling or Paddleboarding
Catamaran Trip around Mallorca with Snorkeling or Paddleboarding
Mallorca

The staff was great and the crystal clear blue water was amazing! There was plenty of space for everyone to have fun and you didn't feel like you were packed on a boat. Will definitely recommend to anyone visiting Mallorca.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 16, 2025

Hi Andrea,

What a joy to read your review!
I am so happy your trip to Spain was unforgettable and that your proposal turned out so magical. ✨
It was a pleasure to plan such special moments for you and your group, and I am glad the hotels, transfers, and excursions worked so smoothly for everyone.
I look forward to helping you create your next adventure—whether in another corner of Spain, or perhaps in Portugal, Italy, or Morocco.

Warmest regards,
Helena

Great service provided by Kim Kim as always! ...
Spain | Aug 16 - Aug 24, 2025

J
Janki Nitin P.
Ashburn, VA | Reviewed on Aug 26, 2025
Great service provided by Kim Kim as always! We had a great time and our itinerary was planned perfectly according to our needs and requirements. We loved the whole experience and look forward to using Kim Kim again for our future travels.
Thank you
Rajan and Janki
Read more

Great service provided by Kim Kim as always! We had a great time and our itinerary was planned perfectly according to our needs and requirements. We loved the whole experience and look forward to using Kim Kim again for our future travels.
Thank you
Rajan and Janki

Hotel Reviews
The Barcelona EDITION
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Urban
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Aug 26, 2025

Hi Rajan and Janki,

Thank you so much for your kind words! I am delighted that your itinerary fit your needs so well and that you enjoyed the whole experience.
It was a pleasure helping to plan your trip, and I look forward to creating your next adventure—whether in Italy, Morocco, or other beautiful parts of Spain or Portugal.

Warmest regards from me, Helena, and the Espíritu Travel team!

Beautifully Planned, Wonderfully Experienced - Sister Trip to Portugal
Portugal | Jul 27 - Aug 2, 2025

Eden
Eden C.
Ashburn, VA | Reviewed on Aug 04, 2025
I wanted to treat my sister to our first European vacation, and I’m so glad I chose KimKim to help make it unforgettable!
We decided on Portugal but weren’t sure where to begin—thankfully, our travel specialist Helena made the process seamless. She listened closely to how we like to travel, accommodated our dietary needs, and crafted an itinerary that perfectly suited us. Every hotel was well-located, and each experience felt personal and thoughtful.
We split our time between Porto and... Read more

I wanted to treat my sister to our first European vacation, and I’m so glad I chose KimKim to help make it unforgettable!
We decided on Portugal but weren’t sure where to begin—thankfully, our travel specialist Helena made the process seamless. She listened closely to how we like to travel, accommodated our dietary needs, and crafted an itinerary that perfectly suited us. Every hotel was well-located, and each experience felt personal and thoughtful.

We split our time between Porto and Lisbon, starting with a walking tour in Porto led by the amazing Elena. She was warm, knowledgeable, and made our first day so memorable—snapping great photos and sharing local insights. Helena also planned a food tour that introduced us to authentic Porto cuisine we’d never have found on our own. Unfortunately, I can't remember our tour guide's name for the food tour, but he also did a great job.

One of the absolute highlights was our trip to the Douro Valley with João, our incredible driver. I think he has to be one of the loveliest people I’ve ever met. I really could go on and on about how wonderful he was, but I’ll just say that our trip with João was a top highlight of the whole vacation. We learned so much about Portugal chatting with him and we were treated with such kindness. We really felt welcome, like we were family. I could not have asked for a better person to help us explore Porto. He also drove us from Porto to Lisbon, making amazing stops in Aveiro and Nazaré—where he got us local pastries, espresso, and secured a table at Pangeia by the Sea, our best meal of the trip.

In Lisbon, we had a fantastic tour with José, who not only showed us hidden photo spots but went the extra mile by walking us to a special lunch spot, recommending a great dish and wine, and ensuring the staff took excellent care of us. So thoughtful and above and beyond!

When nearby fires forced an itinerary change, communication through the travel app was prompt and seamless. Our hiking guide, Sonia, quickly adjusted our last day, turning it into a rich experience. She took us to Sintra, arranged castle tickets, introduced us to local treats, and even made brownies for my sister’s birthday! She ended the day by driving us to the famous Pastéis de Belém so we wouldn’t miss out on the locals’ favorite.

Every moment felt curated with care. My sister absolutely loved her birthday trip, and I’m so grateful to Helena, Elena, João, José, and Sonia for making it so special. We’ll definitely use KimKim again!

Activity Reviews
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

. Our tour guide, Elena, was wonderful! Not only was she knowledgeable, and we learned a lot but we also had fun and she took so many memorable pics for us. She made our first day in Porto a great one!

Quality of Experience
Guides, Drivers and Staff
Transport
There was no actual transport for this tour, as it was a walking tour.
Explore Porto's Culinary Scene and Bolhao Market
Explore Porto's Culinary Scene and Bolhao Market
Porto

The tour was a fantastic experience, that exposed us to the wonderful world of Porto cuisine. We were shown classic restaurant locations, that we certainly wouldn’t have been about to find on our own. So much fun, and a unique experience. Unfortunately, I can't remember our tour guides name but he was great!

Quality of Experience
Food
Guides, Drivers and Staff
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Our driver, João, was incredible! Traveling with him was the highlight of the trip. He even talked about the NBA with my sister, which is one of her favorite things to chat about! Also, we enjoyed meeting Carla who gave us a tour of the Quinta Da Pacheca winery. She was fantastic and also had us laughing the whole time :)

Quality of Experience
Guides, Drivers and Staff
Transport
Just having a kind person to chat with on the long drive was a highlight. I like to chat, and I learned so much about Portugal from João.
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Aveiro
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Aveiro
Portugal

This day was the one I was most concerned about (just because it would be a long day on the road) and it turned out to be a highlight of the trip! Nazaré was absolutely beautiful and Aveiro was lovely as well. But mostly it was chatting with João, understanding more about Portugal and seeing how we are all connected no matter where we grew up, that made the day special for my sister and I.

Quality of Experience
Guides, Drivers and Staff
Transport
Everything was great! Just hire more people like João, and everyone will be sure to have a great trip :)
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

José was a fantastic tour guide. He found some special and unique spots for us to take pictures while also sharing the rich history of Lisbon. The highlight was a small lunch spot he recommended for the Red Vinho Verde that is a unique experience in Lisbon. José could have just pointed us in the right direction for the restaurant, but no, he took it a step further and walked us over to the restaurant, gave us the best recommendation to order and actually spoke to the staff to make sure they took care of us and we had the best experience. Just above and beyond what we could have expected.

Quality of Experience
Guides, Drivers and Staff
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

Sonia was a fanstic tour guide! She shaped a comprehensive experience to make up for a minor change in the itinerary. While in Sintra, she bought us tickets to the National Castle there, she took us to get a classic pastry and latte (which is always a plus), and she showed us other beautiful parts of Lisbon. She even made my sister brownies because she knew it was her birthday! So kind! She even heard me talking about where to get the best Pastel de Nata and let me know that the locals prefer the Pastéis de Belém, so she drove us to the location where they are made to make sure we tried it before we left. It turned out to be such a great day, even with the minor hiccup in the schedule.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Aug 06, 2025

Hi Eden,

Thank you so much for your lovely feedback!
I am delighted that your trip with your sister turned into such a special adventure. It is wonderful to hear how Elena, João, José, and Sonia made your experience personal and memorable—I will make sure they hear your kind words.

I am also glad we could keep things smooth when plans had to change, and that your sister’s birthday was celebrated with care.

I would love to help you plan your next trip whenever you are ready. 🤩

Warmest regards,
Helena