Profile photo for Lucy Berndt
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active 38 mins ago

Lucy Berndt

Mother, wife, traveller and dreamer!

Having travelled extensively throughout Southern Africa, I know the importance of logistics and selecting the right product offerings.

Southern Africa is one of the most beautiful places in the world and I get so excited putting programs together that shows off our countries! My speciality is tailor making each tour to meet my customers expectations in order to make their dreams come true!

What places and activities do you specialize in?

"PLACES
Southern Africa: Zimbabwe, Zambia, Namibia and Botswana
Indian Ocean Islands: Mauritius, Seychelles, and Zanzibar
South Africa: Cape Town, Garden Route, West Coast, Kruger, Johannesburg and Durban

ACTIVITIES
Safari, wine tour, food tours, adventure, sport and fitness activities, cultural and historical tours"

How did you get involved in travel?

"I started off with a National Diploma qualification in Ecotourism management, later went on to finish my Masters in travel and tourism management. Spent some time in Sales as the National Sales Manager in KZN for Trafalgar Tours, Contiki Tours, Insight Vacations and Busabout. I then decided to go behind the scenes with Thompsons Africa where I extensively grew my product knowledge and worked my way to Senior Procurement Executive. Now I am embedded in tourism and just cannot get enough. "

Please share a unique travel experience you will never forget.

"Zimbabwe: Microlight over the Mighty Victoria Falls
Botswana: Living the dream on the Zambezi Queen
South Africa: Taking in beautiful views on the rugged trails whether it’s hiking, biking or trail running
Austria: Learning to snowboard
Las Vegas: Enjoying night life
Grand Canyon: Feeling so small in comparison
Thailand: Getting lost driving Vespa’s and finding hidden gems
Bali: Snorkelling and having fun at waterbom
Switzerland: Taking the steepest cogwheel train in the world from Alpnachstad to Pilatus Kulm
Amsterdam: Meeting locals and joining them on their little boats in the canals for sundowners
Germany: Beer and Eisbeins at Hofbräuhaus for the win! "

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Recent trip reviews for Lucy

Africa was phenomenal!
South Africa | Jul 31 - Aug 16, 2023

L
Lori S.
Canada | Reviewed on Sep 10, 2023
Africa was phenomenal! Out specialist Lucy made sure that we had the most incredible experience. She helped us with the planning and was in touch with us while we were there making sure we had no issues. This was my second time using Kimkim and I would definitely use them again. Read more

Africa was phenomenal! Out specialist Lucy made sure that we had the most incredible experience. She helped us with the planning and was in touch with us while we were there making sure we had no issues. This was my second time using Kimkim and I would definitely use them again.

Hotel Reviews
Sable Alley
Khwai

We loved this place. It was more rustic and wilderness-like than what we were used to but we liked that. The food was great and the people were nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Intercontinental Johannesburg O.R Tambo Airport
Johannesburg

The accommodations were great and the people were nice, but we didn't like the restaurant. The food was too fancy for our liking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kapama Buffalo Camp
Hoedspruit

This place was fabulous. The people were very friendly, our guide was great and the accommodations were amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abalone Guest Lodge
Hermanus

We loved this hotel. The location was beautiful, the space was great and we enjoyed walking along the path by the ocean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Victoria & Alfred Hotel
Cape Town

This hotel was beautiful and in a great location. However, we had a bit of a situation where my friends had money stolen. The hotel said they did an investigation but we felt they could have done more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour of Jo'burg & Soweto
Tour of Jo'burg & Soweto
South Africa

The tour was interesting and informative, but our guide was quite intense and pushy.

Quality of Experience
Guides, Drivers and Staff
Transport
Activities at Sable Alley
Activities at Sable Alley
Okavango Delta

We loved Botswana, it was my favorite place. The safari was even better and the Okavango Delta was incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls

We enjoyed all these activities, especially the elephant sanctuary and Victoria Falls. However, we had issues with the tour company as they were often late

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise
Sunset Cruise
Victoria Falls

This was a lot of fun. We really enjoyed the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Kapama Game Reserve
Day Trip to Kapama Game Reserve
South Africa

We loved the game reserve. Our guide was good and we enjoyed the accommodations and spa.

Quality of Experience
Guides, Drivers and Staff
Transport
Marine Big 5 Boat Tour
Marine Big 5 Boat Tour
Hermanus

This tour was okay. We saw some whales, but we thought we were going to see more and there were a lot of people on the boat. It was fine but not great.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Town Wine, Cheese & Chocolate Tour
Cape Town Wine, Cheese & Chocolate Tour
South Africa

We visited a few different wineries and had cheese at different places. It was not really a wine and chocolate tour, but more of a tasting experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
Cape Town

This was a nice tour, and our guide was excellent. We enjoyed exploring the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa

I adored Cape Town and our guide was fabulous. He was with us the whole time we were there, taking us to the wine country, Cape Point, and the city. He was very personable and it was great having the same guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Sep 11, 2023

Hi Lori
I am so pleased to hear that this was the best experience for you and your friends.
I really appreciate you taking the time to leave the review for us too.
Always here to help.
Thank you
Lucy

African Safari
South Africa | Jul 20 - Jul 28, 2023

rafiq
rafiq m.
Malaysia | Reviewed on Aug 10, 2023
We had an amazing trip to Kruger National Park, Victoria Falls (Zimbabwe) & Choble National Park (Botswana). Lucy's recommendation of places to stay plus all the game drives/boat cruises were spot on. We got to see the Big 5! The people at the Lodges we stayed were fantastic and so so hospitable esp in Tremisana (a special shout out to Mamma Di, who manages the F&B). The rangers in all the locations were so knowledgable and took their time to explain about the animals and their habits.... Read more

We had an amazing trip to Kruger National Park, Victoria Falls (Zimbabwe) & Choble National Park (Botswana). Lucy's recommendation of places to stay plus all the game drives/boat cruises were spot on. We got to see the Big 5! The people at the Lodges we stayed were fantastic and so so hospitable esp in Tremisana (a special shout out to Mamma Di, who manages the F&B). The rangers in all the locations were so knowledgable and took their time to explain about the animals and their habits. Overall, we thoroughly enjoyed this trip and definitely recommend this trip. A big thank you to Lucy for the organisation (even though there was a small hiccup in Chobe)

Hotel Reviews
Chobe Safari Lodge
Kasane

The hotel got our stay package wrong initially but it all ended well. We had a wonderful stay here, from room comfort to the food and the game drives/river cruise. The breakfast and dinner serving choices was great. A special recognition to housekeeping staff, Penny, for her initiative and honesty to check the room on our checking out and notice we had left a handphone in the room.

Authenticity & Character
Location
Cleanliness & Comfort
Shearwater Explorers Village
Victoria Falls

We stayed 2 nights here to visit Victoria Falls and the Elephant Sanctuary. The staffs at the front office and housekeeping were friendly and helpful. The rooms were adequate with all the amenities and good supply of hot water. The restaurant within the resort needs BIG improvement.....service was poor. Staffs were busy lingering amongst themselves at the counter and quality of food is poor. Breakfast serving was a major disappointment as quality of products at the buffett spread was poor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sunrock Guesthouse
Johannesburg

Stayed 1 night. Good location as it is near the airport if you are on transit.

Authenticity & Character
Location
Near airport
Staff
Cleanliness & Comfort
Needs improvement on the heating
Tremisana Safari Lodge
Hoedspruit

Basic lodge with homely feel. The staffs, from housekeeping, kitchen and rangers, were all so friendly and made our stay there so memorable. Will definitely stay in this Lodge if we were to visit Kruger again

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
1  Night Kruger Safari
1 Night Kruger Safari
South Africa

Great day spend in Kruger National Park....

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Activities at Chobe Safari OR Bush Lodge
Activities at Chobe Safari OR Bush Lodge
South Africa

Great time doing both the river cruise and morning game drive.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls

We thoroughly enjoyed our day visiting the fall.

Quality of Experience
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls

We had a wonderful time lerning about elephants here at the Sanctuary plus got to interact with the elephants.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise
Sunset Cruise
Victoria Falls

We were a little disappointed with the trip....maybe our expectations were set a little too high.

Quality of Experience
Guides, Drivers and Staff
Transport
3 night 4 day Tremisana
South Africa

We saw what we came to see!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Aug 14, 2023

Hi Rafiq
I am so pleased to hear that you and your family had a wonderful time with us. I am sorry about the small hiccup at Chobe where they did not allocate your correct information for your booking but I am pleased that it was swiftly resolved for you.
Look forward to having you back with us again in the near future!

The guides were fantastic and were very patie...
Tanzania | Jul 14 - Jul 23, 2023

V
Venkat S.
San Jose, CA | Reviewed on Jul 30, 2023

The guides were fantastic and were very patient with our every request.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Aug 02, 2023

Hi Venkat.
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience!
Lucy

Big 5, river crossing and more!
Tanzania | Jul 14 - Jul 23, 2023

B
Bala L.
San Jose, CA | Reviewed on Jul 27, 2023
We had a wonderful trip to Tanzania and a large part of it is thanks to KimKim. We were matched up with local specialists which changed a couple of times. We ended up with Salty Travel. Nadia and Lucy were great to work with. They answered all of our questions patiently and were prompt in their responses. Also, they communicated our requests clearly and seamlessly to their on-ground team and partners. The trip itself was amazing. We were a group of ten which included kids and we covered... Read more

We had a wonderful trip to Tanzania and a large part of it is thanks to KimKim. We were matched up with local specialists which changed a couple of times. We ended up with Salty Travel. Nadia and Lucy were great to work with. They answered all of our questions patiently and were prompt in their responses. Also, they communicated our requests clearly and seamlessly to their on-ground team and partners.

The trip itself was amazing. We were a group of ten which included kids and we covered Tarangire, Central and North Serengeti, Ngorongoro crater area and a day at Moshi. Magi and Penda are excellent guides who have spent a lot of time doing safaris. They were patient with our questions and responsive to our needs. They were happy to provide suggestions about game drives and willing to work with us to modify plans as needed. Their knowledge of the area and animals were very valuable to us. They were able to get us to the right spots at the right time. We trusted them to take us where the animals were and we got to see the Big 5 and more! Our highlights of the trip included seeing a standoff between a herd of buffaloes and lions, watching a pride of lions eat their kill, seeing a couple of cheetahs eat a gazelle, and being in place to see the first crossing of wildebeests across the Mara river.

One minor area for improvement would be the vehicles. One of our vehicles had the misfortune of getting four flat tires over the course of our safari. Also, having working AC during the long days of travel would have been nice.

Overall, I will highly recommend KimKim, Salty Travel and our guides to anyone who is considering a trip to Tanzania.

Hotel Reviews
Kibo Palace Hotel
Arusha

Kibo Palace is at a great location in Arusha and has all the amenities of a modern hotel. The breakfast spread is very good and the staff are all attentive and helpful. The rooms were modified as per our request for three or two guests. The beds and bathrooms were clean. We will be happy to stay there again if we go back to Arusha.

Authenticity & Character
Location
Very close to restaurants, hospitals, etc.
Staff
Bags were moved with a smile, kitchen staff was happy to bring us what we asked for.
Cleanliness & Comfort
Lake Manyara Serena Lodge

The lodge is at a great location overlooking the lake. Stepping out of the rooms in the morning is a treat for the eyes. The rooms were maintained very well and the food was good in terms of options and taste.

Authenticity & Character
Location
What a great view of Lake Manyara from the lodge!
Staff
Cleanliness & Comfort
Serengeti Tortilis Camp

This was probably the best place we stayed at during our 10 day visit to Tanzania. Every single member of the staff was very kind and went out of their way to help. They had a giant campfire set up and danced and sang with the guests. Every request was met with a smile and positive response. Highly recommended to anyone who wants to go to Central Serengeti.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Aug 02, 2023

Hi Bala

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We will definitely be looking into the vehicles and what happened to the vehicles AC. We’re humbled by your support and look forward to being your preferred choice for Africa and Indian Ocean Islands in the future.

Incredible experience from the time we landed...
South Africa | May 5 - May 14, 2023

P
Prat V.
Smyrna, GA | Reviewed on Jul 03, 2023

Incredible experience from the time we landed in the airport till we headed back home. Also Lucy, Lindi was able to add a last min 5 hour tour of Johannesburg which was really good.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jul 04, 2023

Thank you very much for sending us a review!
We are pleased we were able to assist and perfect this trip for you!

Two Unforgettable Weeks in South Africa
South Africa | Jun 13 - Jun 28, 2023

Bernadine
Bernadine D.
Cooper City, FL | Reviewed on Jun 29, 2023
I cannot recommend the Lion’s Sand Narina Lodge highly enough. The staff was top tier and the lodge absolutely breathtaking and if in Cape Town the Marly Hotel will not disappoint. Simply beautiful. In Cape Town definitely book with Capey Tours (ask for Hendrick) and in Johannesburg MoAfrika through the eyes of experienced local guides will enlighten you. And lastly, none of it would have come together without Lucy at Travel Touch. Thank you for the trip of a lifetime. Read more

I cannot recommend the Lion’s Sand Narina Lodge highly enough. The staff was top tier and the lodge absolutely breathtaking and if in Cape Town the Marly Hotel will not disappoint. Simply beautiful. In Cape Town definitely book with Capey Tours (ask for Hendrick) and in Johannesburg MoAfrika through the eyes of experienced local guides will enlighten you. And lastly, none of it would have come together without Lucy at Travel Touch. Thank you for the trip of a lifetime.

Hotel Reviews
Protea Hotel by Marriott O.R. Tambo Airport
Kempton Park
The Peech Boutique Hotel
Johannesburg
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Marly Hotel
Camps Bay, Cape Town
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chobe Princess
Chobe National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jul 04, 2023

Thank you Bernadine!
I am so happy to hear you had the best time.
We appreciate all the feedback.

Wonderful service , I never used to book thro...
South Africa | May 17 - May 24, 2023

Y
yousef a.
the United Arab Emirates | Reviewed on May 25, 2023

Wonderful service , I never used to book through an agency but Lucy really changed that for us… the recommendations the support and service all throughout our travels was on the highest levels and worth every penny paid..

Highly recommended

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on May 25, 2023

Hi Yousef and Mona

WOW, thank you. I really appreciate this wonderful review!
I am so happy you loved every minute of your time with us.

Thank you again for taking the time to write a review.

Johannesburg
South Africa | Apr 20 - May 8, 2023

Judy
Judy T.
Saint George, UT | Reviewed on May 09, 2023
The guides we had in Johannesburg and Stellenbosch were all excellent. Itu was our guide for Soweto and the Apartheid Museum. He gave us a very clear picture through his eyes and experience that was both informative and emotionally moving. Mthandeni, who took us to Pretoria and the Cullinan Diamond Mine was also very thorough and had interesting things to share with us. Craig with Capey Tours was a fun guide for the wine country. He captured our idea of how we wanted to experience that. He... Read more

The guides we had in Johannesburg and Stellenbosch were all excellent. Itu was our guide for Soweto and the Apartheid Museum. He gave us a very clear picture through his eyes and experience that was both informative and emotionally moving. Mthandeni, who took us to Pretoria and the Cullinan Diamond Mine was also very thorough and had interesting things to share with us. Craig with Capey Tours was a fun guide for the wine country. He captured our idea of how we wanted to experience that. He was also very helpful (and flexible) in helping us arrange for wine shipping.

On the downside, I feel that there were some definite glitches with Moafrika, the agent in Johannesburg. Let me be specific: Itu was supposed to take us to Lebo’s for dinner after our Soweto tour. The address he was given was incorrect. We searched and finally found Lebo’s, but they had no booking for us. This was a dinner that was included in the price of the tour. We went back to the hotel and settled for UberEats. We were supposed to have a private driver for the trip to Pilanesberg, but were on a crowded bus with 20+ people. Lucy did arrange for a driver to pick us up after the game drive.
Finally, there was to be an airport transfer for the other couple joining us. They waited half an hour at the airport and finally called an Uber to get to the hotel.

I say all this not to be critical of Lucy at all. She was very responsive. I just feel that there needs to be better communication of expectations to Moafrika.

Hotel Review
Capital on Bath
Johannesburg
Authenticity & Character
Location
Staff
Friendly, responsive.
Cleanliness & Comfort
Activity Reviews
Khayamandi Township Tour
Khayamandi Township Tour
Cape Town

We toured Lange. The local guide was very gracious and gave us a complete look at life in the township.

Cape Winelands Private Tour
Cape Winelands Private Tour
South Africa

Meeting wine makers at each of the farms was a great experience.

Private Transfer O.R Tambo Intl Airport to Hotel
Private Transfer O.R Tambo Intl Airport to Hotel
Johannesburg

Connection between driver and client was not made. There was a 30 minute discrepancy in the time of arrival that I tried repeatedly to correct. This may be the reason the driver was not there.

Ultimate Pilanesberg Open Vehicle Day Tour
Ultimate Pilanesberg Open Vehicle Day Tour
South Africa

There was supposed to be a private driver. We were on a bus with 20+ people.

Dinner at Lebo's
Dinner at Lebo's
South Africa

Did not happen.

Full Day Soweto & Apartheid Tour
Full Day Soweto & Apartheid Tour
Johannesburg
Quality of Experience
Food
Dinner was supposed to be provided and guide did not have the correct information
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on May 13, 2023

Good day Judy
We appreciate every bit of feedback that we receive, we have noted your disappointment with services in Johannesburg and we are working with our partners to rectify and perfect this so that guests have the ultimate holiday.

I am pleased to hear that overall you had a wonderful experience, and it is my first and only priority when I have a guest on the ground to make sure they are happy so I am that I was able to help and that you were satisfied with my service.

Many thanks for joining us in SA, and we hope to have you back again soon.
Thanks
Lucy

Lucy organised a most fantastic itinerary for...
Uganda | Mar 29 - Apr 13, 2023

D
Dee B.
Australia | Reviewed on May 02, 2023
Lucy organised a most fantastic itinerary for us in Namibia and Mauritius. Nothing was too much trouble in the planning stage and she was very flexible and patient in helping us adjust the details of our trip, answering our queries and choosing the right accommodation. Everything went smoothly once we were there. Read more

Lucy organised a most fantastic itinerary for us in Namibia and Mauritius. Nothing was too much trouble in the planning stage and she was very flexible and patient in helping us adjust the details of our trip, answering our queries and choosing the right accommodation. Everything went smoothly once we were there.

Hotel Reviews
Hotel 20 Degrés Sud - Relais & Châteaux
Grand Baie

True luxury boutique hotel with amazing food and wonderful helpful staff

Authenticity & Character
Location
Cleanliness & Comfort
Guesthouse Voigtland
Windhoek

Fantastic place to stay in rural setting, with stunning views and charming rooms. The food was also fabulous and the absolute highlight was feeding the resident giraffes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Namib Desert Lodge
Solitaire

Pleasant lodge with great views and friendly staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Atlantic Villa Boutique Guesthouse
Swakopmund

Clean pleasant accommodation but not really boutique (a large complex and part of a conference centre) Quite a distance from city centre

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grootberg Lodge

Remote but Stunning location and character cottages with amazing views very friendly staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Am Weinberg Boutique Hotel
Windhoek

Luxury hotel with beautifully appointed rooms. Fantastic breakfast Really good restaurants/dining options onsite, but need to book ahead

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Etosha Safari Lodge
Okaukuejo

A Large complex, with Very spacious cottages in lovely grounds. View from our room was great, but would vary depending on which cottage you stay in. fabulous pool with great views. Excellent restaurant area /outdoor dining with buffet meals of good standard

Authenticity & Character
Location
Short drive from Etosha NP
Staff
extremely friendly and helpful staff
Cleanliness & Comfort
Peermont D'oreale Grande Hotel at Emperors Palace
Kempton Park

Excellent standard for an airport hotel - a green oasis! Comfortable and opulent decorated rooms. Spacious grounds and pool, and very good restaurants onsite and next door in casino complex

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on May 04, 2023

Dee, thank you so much for this wonderful and helpful review.
I am so pleased you had a great holiday. Was such a pleasure working with you on perfecting this trip!

Good Trip
South Africa | Feb 14 - Feb 24, 2023

Y
Yin Peng L.
Australia | Reviewed on Feb 25, 2023
I didn't initiate the booking and planning with kimkim. Overall, the trip has been pleasant as we managed to see big 4/5 and the accommodation has been okay in general. As this is the first time in South Africa for the group, there have been a lot of times where we weren't sure what we can do especially on free days. While instructions are provided, it would be good if it is clearer or in details given everyone is not familiar with the place. Understandably that the group got larger as time... Read more

I didn't initiate the booking and planning with kimkim. Overall, the trip has been pleasant as we managed to see big 4/5 and the accommodation has been okay in general.

As this is the first time in South Africa for the group, there have been a lot of times where we weren't sure what we can do especially on free days. While instructions are provided, it would be good if it is clearer or in details given everyone is not familiar with the place. Understandably that the group got larger as time goes and the original plan might not work too well with more people.

The major unpleasant moment was with the hop on hop off bus as the information provided was not consistent (with when we can use the ticket if we didn't go on to the bus/cableway on the booked day). No further communication was provided afterward and we had to check with the company ourselves. The wine tram was not a real hop on hop off experience and because of that some of us have to take Uber to leave earlier. While some of the information could have been found on website, it would have been nicer if it is provided on almost daily basis as it is quite inconvenience to have to refer to KimKim.com sometimes.

While we understand the incident in airport and weather is not under anyone's control, it seems like dietary requirements was not considered given there are a lot of us who don't eat beef. While we are thankful for the goodies bag, some of us can't have biltong. During the meet up session, while expressing our opinions on the trip, we don't think we were taken too seriously.

Cresta hotel need some improvement in housekeeping service. Bathroom mat was taken away everyday without replenish.

Special shout out and thanks to our private tour guides and drivers as they have done an amazing job showing us the beautiful South Africa and go above and beyond helping out one of the members who unfortunately injured her leg at the end of the trip.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Mar 06, 2023
Good day Yin Peng Thank you for your feedback. I am sorry to hear that you feel you were not well informed. Sadly all the information was on KimKim as optional activities and recommended dinner options for each day too. We provided options for both Johannesburg and Cape Town, we also included a driver / guide who was at your disposal in Cape Town and was able to give feedback and recommendations. Lastly we had a whats app group for the party where I was actively involved and at any stage if... Read more

Good day Yin Peng

Thank you for your feedback. I am sorry to hear that you feel you were not well informed. Sadly all the information was on KimKim as optional activities and recommended dinner options for each day too. We provided options for both Johannesburg and Cape Town, we also included a driver / guide who was at your disposal in Cape Town and was able to give feedback and recommendations. Lastly we had a whats app group for the party where I was actively involved and at any stage if you had any queries you were welcome to reach out to me.

Similarly with the hop on hop off bus tickets, I did advise that this was date specific when questions were raised, however the tickets that were attached on KimKim also provided all the details accordingly too. I understand that having to refer to KimKim is not always convenient and is part of the reasons why we open up a group for all our guests so that if you have any questions they can just be popped into the chat and we can answer them immediately for you.

I can assure you we take every matter seriously. Each and every traveller profile that was uploaded on KimKim was shared with suppliers, and if you feel that a supplier has not taken your dietary requirements seriously please do share with me accordingly so that I can raise this with the supplier to ensure this does not happen in the future. We take every guests request very seriously and would want to know if something was not up to standard.

I am very pleased to hear that our guides and drivers were outstanding, and I will share this feedback with them accordingly too.

Please do feel free to whats app me, as the group is still open or you can personal message me too for any specific feedback that I can take further to our suppliers.

I appreciate all the feedback.
Many thanks
Lucy

Lucy and her communication and suggestions made this trip really enjoyable
South Africa | Dec 31 - Jan 14, 2023

S
Saturday L.
Trinidad & Tobago | Reviewed on Jan 25, 2023
If I could give Lucy 10 stars for how well she communicated from start to finish and even after the trip was over I would and that communication really made all the difference. If your expecting perfect stay at home, minor hiccups is all part of the experience and Lucy, Kimkim and the team stayed committed. Some of there venders were excellent, Capey Tours and there guide Henrik was the best for a small group like ours, always on time gave great advice to be early for most tours to avoid the... Read more

If I could give Lucy 10 stars for how well she communicated from start to finish and even after the trip was over I would and that communication really made all the difference. If your expecting perfect stay at home, minor hiccups is all part of the experience and Lucy, Kimkim and the team stayed committed. Some of there venders were excellent, Capey Tours and there guide Henrik was the best for a small group like ours, always on time gave great advice to be early for most tours to avoid the long lines during peak season and really added the family like personal touch. Vomba tour made an avoidable error on the Kruger national park side of the trip but was quick to recover and make up they did with an excellent Panoramic drive with a guide that was super warm and was at our side every step of that journey. Lebo's Soweto backpackers gave our group a really good tour of the Soweto township and the tour guide Lollypop was extremally knowledgeable not just about Soweto but about the history of South Africa and even current world events and kept everyone entuned and engaged as we drove around Johannesburg. Some of the other Johannesburg vender needs to be reviewed and brought up to level of Capey Tours

Hotel Reviews
Cresta Grande Cape Town
Cape Town

My reason for a three star rating has to do more with the time of my visit as there was some sort of political meeting and high level of security around making the hotel extremally busy, but the staff is very warm and welcoming

Authenticity & Character
Location
nice location, easy walk to restaurants and activities
Staff
Cleanliness & Comfort
Radisson Red Rosebank
Johannesburg

Location Location Location, This hotel is very well located, 5mins walk from the Rosebank Mall 8-10mins drive from Mandela Square

Authenticity & Character
Location
Felt safe
Staff
Cleanliness & Comfort
Very clean and modern, rooms on the smaller side of the scale but functional, the bathroom is to die for
Mjejane River Lodge
Hectorspruit
Authenticity & Character
Very nice spot being on the bank of the river, like the fact that there is no TV in the rooms
Location
South entrance to the park was blocked off, so we were limited to the lodge
Staff
Super Staff
Cleanliness & Comfort
Rooms were pretty comfy and had everything in it
Lavender Farm Guest House
Franschhoek

This place is simply amazing, the rooms are large and excellent, if your looking for peace and quite after a day spent doing wine tasting and a nice dinner in Franschhoek this is the place. the host is super cool and friendly would definitely stay here again and would highly recommend

Authenticity & Character
This place just says peace
Location
Less than 10mins from main attractions
Staff
Cleanliness & Comfort
Clean large room space, home away from home
Activity Reviews
Depart Africa
Depart Africa
South Africa

The original pick up time was 5:15pm, to avoid the rush we ask that the pick up be changed to 4pm this was clearly communicated by our Kimkim team and the information shared with out group from the day before our departure, the arrived 40 mins late so everyone was just standing around in the hotel lobby

Quality of Experience
40mins Late for our pick up
Guides, Drivers and Staff
Transport
Vehicle and Transport was good just late
Soweto Guided Tour & Storytelling Dinner
Soweto Guided Tour & Storytelling Dinner
South Africa

Lollypop is the man, He made this part of the trip really worth it, very knowledgeable guide, Soweto has a very dark history, really different side of SA. The Apartheid Museum is a must visit to really understand the history of the struggles. Lunch at Lebo's was more of the taste of SA cuisine

Quality of Experience
Food
Guides, Drivers and Staff
Guide and Driver was really great and accommodating
Transport
The vehicle needs to be updated or replaced, only bad thing about this experience
Mjejane River Lodge Activities
Mjejane River Lodge Activities
Kruger National Park

The food in Mjejane River Lodge was some of the best our group had throughout South Africa

Quality of Experience
Good food
Guides, Drivers and Staff
Staff is the best
Transport
Big 5 Sunset Game Drive
Big 5 Sunset Game Drive
Hoedspruit

Was able to see 4 of the notable big 5 only missed the Leppard. was also expecting to actually drive in Kruger but the south entrance over the bridge was blocked

Quality of Experience
Very good experience to be honest, but was expecting more
Guides, Drivers and Staff
Transport
Cape Winelands Half Day Tour (45 minute drive from Cape Town)
Cape Winelands Half Day Tour (45 minute drive from Cape Town)
South Africa

This is a must do

Quality of Experience
Guides, Drivers and Staff
Transport
Experience South African Cuisine and Culture
Experience South African Cuisine and Culture
Cape Town

This can be optional was nice and the host was super, I think I was just expecting more

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
Cape Town

Welcome to the United States of South Africa The views and coastal drive is so beautiful

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner Restaurant Suggestions
Dinner Restaurant Suggestions
Cape Town
Quality of Experience
Food and Drinks are really affordable
Guides, Drivers and Staff
Transport
Robben Island Tour
Robben Island Tour
Cape Town

This place is so rich with history

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Town City Tour & Table Mountain
Cape Town City Tour & Table Mountain
Cape Town
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jan 25, 2023

Thank you so much to the Saturday Lime Group for this extensive feedback. We appreciate all the constructive feedback which we have already taken onboard and made amendments accordingly to ensure future guests only have the best services and experience. I am pleased to hear that overall you had an incredible trip and that is what I always strive to achieve for my guests.
Thank you for taking the time to do this write up.
Lucy

Perfect Time in South Africa
South Africa | Jan 6 - Jan 13, 2023

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steve s.
Livingston, NJ | Reviewed on Jan 18, 2023

Total trip was perfect except for the last night in Soweto when the event was canceled without being aware. Guudes were great, activities interesting and unique and hotels beautiful.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jan 18, 2023

Hi Steve
Thank you so much for posting a review, it is much appreciated. I am pleased to hear that you had a wonderful trip overall. I can understand that the last nights event being cancelled was disappointing, and we are truly sorry that that this service could not be delivered at the highest standard. We have ensured you receive a full refund on this although we would love to have you back to show you more of our wonderful land in the future.
many thanks
Lucy

Honeymoon trip to South Africa
South Africa | Dec 29 - Jan 7, 2023

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Conor W.
Leesburg, VA | Reviewed on Jan 12, 2023
Lucy was an incredible travel planner. We worked with her for over a year planning our honeymoon to South Africa. She was very supportive, responsive, and flexible with us throughout the entire process. Our in-country guide Craig Taljaardt from Capey Tours took our trip to a whole new level with his expert knowledge of the country and his over the top kindness to us. We spent a lot of time with Craig and his wife, Michelle, and they both were a pleasure. The highlights of our trip... Read more

Lucy was an incredible travel planner. We worked with her for over a year planning our honeymoon to South Africa. She was very supportive, responsive, and flexible with us throughout the entire process.

Our in-country guide Craig Taljaardt from Capey Tours took our trip to a whole new level with his expert knowledge of the country and his over the top kindness to us. We spent a lot of time with Craig and his wife, Michelle, and they both were a pleasure.

The highlights of our trip included a safari experience at the Kuzuko Lodge, Table Mountain in Cape Town, great white shark diving in Mossel Bay, kayaking in the Tsitsikamma National Park, and staying at La Terra de Luc in Franschhoek.

We would recommend kimkim and Capey Tours to anyone!

Hotel Review
Old Foundry Hotel
Cape Town
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jan 15, 2023

Wow Conor and Carly
Thank you so much for the beautiful review! I am just so pleased to hear you had an incredible honeymoon! It gives me a happy heart knowing that you now have memories you will cherish for a life time ❤️
Take care
Lucy

Best trip ever!
South Africa | Nov 17 - Nov 28, 2022

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Parinaz A.
Los Gatos, CA | Reviewed on Nov 29, 2022
First we were so skeptical cause we didnt know kimkim.com. Now that we are back, we have been recommending to everyone ! We had an amazing time. Everything was so well planned. We could have never done such a great job ourselves. we have decided to use kimkim.com to any upcoming trip. Lucy and her team were so kind to accommodate any request we had. They had planned everything perfectly. Great communication. Read more

First we were so skeptical cause we didnt know kimkim.com. Now that we are back, we have been recommending to everyone ! We had an amazing time. Everything was so well planned. We could have never done such a great job ourselves. we have decided to use kimkim.com to any upcoming trip. Lucy and her team were so kind to accommodate any request we had. They had planned everything perfectly. Great communication.

Hotel Reviews
Peninsula Hotel
Cape Town

Great hotel for families. Our room was facing the ocean, I didnt even want to leave our balcony. We had 2 bedroom, 2 bath; its awesome location. downstairs they have a game room where kids can stay as long as needed; they will take care of them. My kids are older, they liked xbox and PS there.

Authenticity & Character
Location
Near beach, stores, restaurants, hop on and off bus station.
Staff
Cleanliness & Comfort
Chacma Bush Camp
Phalaborwa

Great time! This safari is super luxury. Henry and Nadim and rest of the staff were all so welcoming and accommodating. We saw all big 5 in one day :) Amazing room, amazing safari experience and great food. We highly recommend this place.

Authenticity & Character
Location
Staff
They are so welcoming you feel like they are all part of family.
Cleanliness & Comfort
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Nov 30, 2022

Good day, welcome back home! Thank you for taking the time to review all the properties and our guest service, it is much appreciated.
We loved having you here with us, thank you for letting us take care of you!
Stay well, and hope to see you again in the near future.
Thanks
Lucy

Wonderful Cape Town/Johannesburg Tour
South Africa | Oct 15 - Oct 28, 2022

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Caroline S.
Winder, GA | Reviewed on Oct 31, 2022
Many thanks to Lucy at Salty Travel, who set us up with a fantastic holiday in Cape Town/environs and Johannesburg, South Africa. The lodgings were diverse, comfortable and welcoming. The daily activities were varied and exceeded expectations and the guides and drivers, without exception, were deeply knowledgeable and a pleasure to spend time with. In addition to Lucy, special thanks go to Craig Taljaard and Humphrey at Capey Travel, for great driving, great food, insights into ZA and... Read more

Many thanks to Lucy at Salty Travel, who set us up with a fantastic holiday in Cape Town/environs and Johannesburg, South Africa. The lodgings were diverse, comfortable and welcoming. The daily activities were varied and exceeded expectations and the guides and drivers, without exception, were deeply knowledgeable and a pleasure to spend time with. In addition to Lucy, special thanks go to Craig Taljaard and Humphrey at Capey Travel, for great driving, great food, insights into ZA and excellent reggae. Also, the entire staff at Cederberg Ridge Wilderness Lodge for general wonderfulness and special birthday treats, with a special mention to David, the guide who took us walking to see the rock art. The Penguins were amazing! Our Cape Sidecar Adventure was a delight. Our Johannesburg visit was eye-opening, deeply meaningful, and often fun, thanks to our hosts at Lebo's Backpackers, who supported and challenged us. This was our second outing with kimkim and we will continue to use them or future trips. Thank you!!!

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Nov 18, 2022

Hi Caroline
Thank you so much for your wonderful feedback. I am always so pleased to hear that you loved the itinerary that we specifically tailored for you.
We would love to have you back and show you more in the future!
Take care
Lucy

A long safari made pleasant by meticulous planning
Madagascar | Jul 3 - Aug 2, 2022

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Shirish P.
Rochester, NY | Reviewed on Aug 23, 2022

Lucy was meticulous in organizing our trip. She happily juggled things around as our preferences . She was available whenever we ran into a glitch (of which there were not many) but her timely interventions were reassuring. All the places of accommodation that she chose were unique and comfortable. Perhaps, one day I will do a tour of boutique hotels of southern Africa!
Five star sites/experiences: Robben island, Penguin Colony, Sandwich harbor, Ongava Lodge, Helicopter ride over and into Okavango. Mbangula Lungile, the guide who took us around Soweto.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Aug 24, 2022

Hi Shirish
Thank you for your review. I am so pleased you had a wonderful journey exploring so many of our African Countries! We look forward to planning your next trip, as we sure do have so many beautiful boutique hotel and lodges, each offering unique and experiential offerings. Till then please take care.
Many thanks
Lucy

Craig with Capey Tours in Capetown was amazin...
South Africa | Jul 4 - Jul 8, 2022

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Martha B.
East Chattanooga, TN | Reviewed on Jul 15, 2022

Craig with Capey Tours in Capetown was amazing he made our trip even better with his knowledge of Capetown and fun personality

Eddy and Adolph at Chisomo went above and beyond to make our safari exciting and packed with a great variety of animals.

Lucy was so easy to work with on our entire trip and was very fast to respond to any query. I will definitely recommend Kimkim to family and friends our trip could not have been better short of staying another week.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jul 18, 2022

Thank you Martha for all the incredible feedback. We are so pleased that you had a great time! Thank you for the wonderful review.

When asked if we enjoyed our trip....Answer was "we are going to come back!"
South Africa | Jun 18 - Jul 1, 2022

Kim
Kim P.
Williamsburg, VA | Reviewed on Jul 11, 2022
Our trip was absolutely fantastic! IT was 2 weeks and we did so much. There were a few activities that had to change and we received communication way ahead of time. This is the second time I have used Kimkim Travel for trips and I will continue to use them. I was so please with how Lucy stayed in touch and responded quickly. This trip was only my youngest son and myself. We will be taking the entire family back after such a wonderful time we had. We WILL be contacting Lucy through... Read more

Our trip was absolutely fantastic! IT was 2 weeks and we did so much. There were a few activities that had to change and we received communication way ahead of time. This is the second time I have used Kimkim Travel for trips and I will continue to use them. I was so please with how Lucy stayed in touch and responded quickly. This trip was only my youngest son and myself. We will be taking the entire family back after such a wonderful time we had. We WILL be contacting Lucy through KimKim.com again! We had a very detailed itinerary with rest days and were able to move things around if needed.

I loved the people in South Africa. I felt at home everywhere we went. I have way too many wonderful pictures, so picking one for this is NOT easy.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jul 18, 2022

Thank you Kim for taking the time to write a review. I am so pleased you had a fantastic time, cannot wait to help you plan your next adventure!