Lucy Berndt

Africa was phenomenal! Out specialist Lucy made sure that we had the most incredible experience. She helped us with the planning and was in touch with us while we were there making sure we had no issues. This was my second time using Kimkim and I would definitely use them again.

Hotel Reviews

The Victoria & Alfred Hotel

Cape Town

This hotel was beautiful and in a great location. However, we had a bit of a situation where my friends had money stolen. The hotel said they did an investigation but we felt they could have done more.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Abalone Guest Lodge

Hermanus

We loved this hotel. The location was beautiful, the space was great and we enjoyed walking along the path by the ocean.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kapama Buffalo Camp

Hoedspruit

This place was fabulous. The people were very friendly, our guide was great and the accommodations were amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Intercontinental Johannesburg O.R Tambo Airport

Johannesburg

The accommodations were great and the people were nice, but we didn't like the restaurant. The food was too fancy for our liking.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sable Alley

Khwai

We loved this place. It was more rustic and wilderness-like than what we were used to but we liked that. The food was great and the people were nice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day City Tour, Robben Island & Table Mountain

South Africa

I adored Cape Town and our guide was fabulous. He was with us the whole time we were there, taking us to the wine country, Cape Point, and the city. He was very personable and it was great having the same guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Cape Peninsula Tour

Cape Town

This was a nice tour, and our guide was excellent. We enjoyed exploring the area.

Quality of Experience

Guides, Drivers and Staff

Transport

Cape Town Wine, Cheese & Chocolate Tour

South Africa

We visited a few different wineries and had cheese at different places. It was not really a wine and chocolate tour, but more of a tasting experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Marine Big 5 Boat Tour

Hermanus

This tour was okay. We saw some whales, but we thought we were going to see more and there were a lot of people on the boat. It was fine but not great.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Kapama Game Reserve

South Africa

We loved the game reserve. Our guide was good and we enjoyed the accommodations and spa.

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Cruise - Signature Deck

Victoria Falls

This was a lot of fun. We really enjoyed the experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Through the eye of an elephant

Victoria Falls

We enjoyed all these activities, especially the elephant sanctuary and Victoria Falls. However, we had issues with the tour company as they were often late

Quality of Experience

Guides, Drivers and Staff

Transport

Activities at Sable Alley

Okavango Delta

We loved Botswana, it was my favorite place. The safari was even better and the Okavango Delta was incredible.

Quality of Experience

Guides, Drivers and Staff

Transport

Tour of Jo'burg & Soweto

South Africa

The tour was interesting and informative, but our guide was quite intense and pushy.

Quality of Experience

Guides, Drivers and Staff

Transport

We had an amazing trip to Kruger National Park, Victoria Falls (Zimbabwe) & Choble National Park (Botswana). Lucy's recommendation of places to stay plus all the game drives/boat cruises were spot on. We got to see the Big 5! The people at the Lodges we stayed were fantastic and so so hospitable esp in Tremisana (a special shout out to Mamma Di, who manages the F&B). The rangers in all the locations were so knowledgable and took their time to explain about the animals and their habits. Overall, we thoroughly enjoyed this trip and definitely recommend this trip. A big thank you to Lucy for the organisation (even though there was a small hiccup in Chobe)

Hotel Reviews

Tremisana Game Lodge

Hoedspruit

Basic lodge with homely feel. The staffs, from housekeeping, kitchen and rangers, were all so friendly and made our stay there so memorable. Will definitely stay in this Lodge if we were to visit Kruger again

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sunrock Guesthouse

Johannesburg

Stayed 1 night. Good location as it is near the airport if you are on transit.

Authenticity & Character

Location

Near airport

Staff

Cleanliness & Comfort

Needs improvement on the heating

Shearwater Explorers Village

Victoria Falls

We stayed 2 nights here to visit Victoria Falls and the Elephant Sanctuary. The staffs at the front office and housekeeping were friendly and helpful. The rooms were adequate with all the amenities and good supply of hot water. The restaurant within the resort needs BIG improvement.....service was poor. Staffs were busy lingering amongst themselves at the counter and quality of food is poor. Breakfast serving was a major disappointment as quality of products at the buffett spread was poor.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Chobe Safari Lodge

Kasane

The hotel got our stay package wrong initially but it all ended well. We had a wonderful stay here, from room comfort to the food and the game drives/river cruise. The breakfast and dinner serving choices was great. A special recognition to housekeeping staff, Penny, for her initiative and honesty to check the room on our checking out and notice we had left a handphone in the room.

Authenticity & Character

Location

Cleanliness & Comfort

Activity Reviews

3 night 4 day Tremisana

South Africa

We saw what we came to see!

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Cruise - Signature Deck

Victoria Falls

We were a little disappointed with the trip....maybe our expectations were set a little too high.

Quality of Experience

Guides, Drivers and Staff

Transport

Through the eye of an elephant

Victoria Falls

We had a wonderful time lerning about elephants here at the Sanctuary plus got to interact with the elephants.

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Victoria Falls

Victoria Falls

We thoroughly enjoyed our day visiting the fall.

Quality of Experience

Guides, Drivers and Staff

Transport

Activities at Chobe Safari OR Bush Lodge

South Africa

Great time doing both the river cruise and morning game drive.

Quality of Experience

Guides, Drivers and Staff

Transport

1 Night Kruger Safari

South Africa

Great day spend in Kruger National Park....

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The guides were fantastic and were very patient with our every request.

We had a wonderful trip to Tanzania and a large part of it is thanks to KimKim. We were matched up with local specialists which changed a couple of times. We ended up with Salty Travel. Nadia and Lucy were great to work with. They answered all of our questions patiently and were prompt in their responses. Also, they communicated our requests clearly and seamlessly to their on-ground team and partners.

The trip itself was amazing. We were a group of ten which included kids and we covered Tarangire, Central and North Serengeti, Ngorongoro crater area and a day at Moshi. Magi and Penda are excellent guides who have spent a lot of time doing safaris. They were patient with our questions and responsive to our needs. They were happy to provide suggestions about game drives and willing to work with us to modify plans as needed. Their knowledge of the area and animals were very valuable to us. They were able to get us to the right spots at the right time. We trusted them to take us where the animals were and we got to see the Big 5 and more! Our highlights of the trip included seeing a standoff between a herd of buffaloes and lions, watching a pride of lions eat their kill, seeing a couple of cheetahs eat a gazelle, and being in place to see the first crossing of wildebeests across the Mara river.

One minor area for improvement would be the vehicles. One of our vehicles had the misfortune of getting four flat tires over the course of our safari. Also, having working AC during the long days of travel would have been nice.

Overall, I will highly recommend KimKim, Salty Travel and our guides to anyone who is considering a trip to Tanzania.

Incredible experience from the time we landed in the airport till we headed back home. Also Lucy, Lindi was able to add a last min 5 hour tour of Johannesburg which was really good.

I cannot recommend the Lion’s Sand Narina Lodge highly enough. The staff was top tier and the lodge absolutely breathtaking and if in Cape Town the Marly Hotel will not disappoint. Simply beautiful. In Cape Town definitely book with Capey Tours (ask for Hendrick) and in Johannesburg MoAfrika through the eyes of experienced local guides will enlighten you. And lastly, none of it would have come together without Lucy at Travel Touch. Thank you for the trip of a lifetime.

Wonderful service , I never used to book through an agency but Lucy really changed that for us… the recommendations the support and service all throughout our travels was on the highest levels and worth every penny paid..

Highly recommended

The guides we had in Johannesburg and Stellenbosch were all excellent. Itu was our guide for Soweto and the Apartheid Museum. He gave us a very clear picture through his eyes and experience that was both informative and emotionally moving. Mthandeni, who took us to Pretoria and the Cullinan Diamond Mine was also very thorough and had interesting things to share with us. Craig with Capey Tours was a fun guide for the wine country. He captured our idea of how we wanted to experience that. He was also very helpful (and flexible) in helping us arrange for wine shipping.

On the downside, I feel that there were some definite glitches with Moafrika, the agent in Johannesburg. Let me be specific: Itu was supposed to take us to Lebo’s for dinner after our Soweto tour. The address he was given was incorrect. We searched and finally found Lebo’s, but they had no booking for us. This was a dinner that was included in the price of the tour. We went back to the hotel and settled for UberEats. We were supposed to have a private driver for the trip to Pilanesberg, but were on a crowded bus with 20+ people. Lucy did arrange for a driver to pick us up after the game drive.
Finally, there was to be an airport transfer for the other couple joining us. They waited half an hour at the airport and finally called an Uber to get to the hotel.

I say all this not to be critical of Lucy at all. She was very responsive. I just feel that there needs to be better communication of expectations to Moafrika.

Hotel Review

Capital on Bath

Johannesburg

Authenticity & Character

Location

Staff

Friendly, responsive.

Cleanliness & Comfort

Activity Reviews

Private Transfer O.R Tambo Intl Airport to Hotel

Johannesburg

Connection between driver and client was not made. There was a 30 minute discrepancy in the time of arrival that I tried repeatedly to correct. This may be the reason the driver was not there.

Full Day Boutique Winelands Tour

South Africa

Meeting wine makers at each of the farms was a great experience.

Khayamandi Township Tour

Cape Town

We toured Lange. The local guide was very gracious and gave us a complete look at life in the township.

Full Day Soweto & Apartheid Tour

Johannesburg

Quality of Experience

Food

Dinner was supposed to be provided and guide did not have the correct information

Guides, Drivers and Staff

Transport

Dinner at Lebo's

South Africa

Did not happen.

Ultimate Pilanesberg Open Vehicle Day Tour

South Africa

There was supposed to be a private driver. We were on a bus with 20+ people.