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SALTY.TRAVEL

SALTY.TRAVEL is a Cape Town based travel agency offering unique and customised tours all across Africa. We welcome all types of travelers, from solos and couples, families and small groups to sport and school groups on any budget tailored to your specifications.

SALTY.TRAVEL is part of the following groups: Botswana Travel Agents, Mauritius Travel Agents, Mozambique Travel Agents

Featured trips & expertise

Top itineraries and travel advice

Recent Trip Reviews for SALTY.TRAVEL

Wonderful one week family trip to South Africa
South Africa | Feb 17 - Feb 24, 2024

Brian
Brian G.
Kensington, NY | Reviewed on Feb 25, 2024
Wonderful trip to South Africa, gorgeous country, we were able to accomplish so much in one week thanks to Lucy's planning. Our guide in Capetown, Ben, was terrific about being flexible and optimizing our time there. Read more

Wonderful trip to South Africa, gorgeous country, we were able to accomplish so much in one week thanks to Lucy's planning. Our guide in Capetown, Ben, was terrific about being flexible and optimizing our time there.

Hotel Reviews
Gorgeous George Hotel
Cape Town
Authenticity & Character
Great unique style and vibe
Location
Downtown can be a little dodgy at night, so wasnt great location for family
Staff
Cleanliness & Comfort
Kapama River Lodge
Hoedspruit
Authenticity & Character
Location
Staff
Some staff were learning (mainly food service), suspect that will improve
Cleanliness & Comfort
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Feb 26, 2024

Hello Brian,

We're incredibly grateful you took a moment to share your feedback with us. It's wonderful to hear that you and your family had an unforgettable holiday experience with us. We hope you're feeling at home again, although we secretly wish you're missing our South African adventures just a little!

Warm regards,
Salty Travel

Kimkim review
South Africa | Jan 29 - Feb 7, 2024

D
Denise O.
Keller, TX | Reviewed on Feb 08, 2024
Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels...
Read more

Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels are booked by the agency asking the hotel what toiletries do you provide to reduce the amount of items being brought. The agency taking the initiative to assure whatever tour company they choose to work with are on the same page as what was explained to the client. Our tours were amazing once started but there were confusion with both Cape town tour company and Zimbabwe tour company. With a great travel agency taking that extra little time to assure everything runs smoothly gives the clients an ease and the ability to enjoy their expensive vacation. Thanks.

Hotel Reviews
South Beach Camps Bay Boutique Hotel
Cape Town
Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Nkosi Guest Lodge
Victoria Falls
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chobe Princess Small Luxury Houseboat
Kasane, Botswana
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arrival Day aboard the Chobe Princess
Arrival Day aboard the Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Day two on Chobe Princess
Day two on Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Boma Dinner and Drum Show
Boma Dinner and Drum Show
Victoria Falls
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Feb 12, 2024

Hi Denise and Gloria,

I believe you had an amazing trip.

We apologize for any inconvenience caused by the confusion with luggage allowances and late pick-up for one of your day tours. Rest assured, we do send detailed packing lists and flight luggage allowance information beforehand.

We understand the importance of experienced travel agents and proactive communication with tour companies, I hope the partial compensation makes up for the late pick up on your day tour.

I hope to have the opportunity to welcome you back for a seamless journey in the future.

Warm regards,
Steph

We had an incredible trip to Northern Tanzani...
Tanzania | Dec 13 - Dec 25, 2023

Joseph
Joseph R.
City of Milford (balance), CT | Reviewed on Dec 31, 2023
We had an incredible trip to Northern Tanzania that exceeded all of our expectations - thank you Nadia! Our trip started with a 3-day hike to summit Mount Meru, led by Ungi Tours. The guide and porters were wonderful, offering not only good companionship but also were very knowledgeable about the environment through which we were hiking and instruction on how to successfully summit despite the altitude and other challenges. After Meru, we had 5 days of safari through Tarangire and Serengeti... Read more

We had an incredible trip to Northern Tanzania that exceeded all of our expectations - thank you Nadia! Our trip started with a 3-day hike to summit Mount Meru, led by Ungi Tours. The guide and porters were wonderful, offering not only good companionship but also were very knowledgeable about the environment through which we were hiking and instruction on how to successfully summit despite the altitude and other challenges. After Meru, we had 5 days of safari through Tarangire and Serengeti National Parks, Lake Manyara and Ngorongoro Crater, led by Classic Journeys Africa safari tours. Our guide was excellent and patient, spending countless hours riding around the parks, watching the wildlife, and answering our questions. And the accommodations for these days were each spectacular in their own way - Maramboi Tented Lodge, Nyikani Migration Camp, and Ngorongoro Farm House - allowing us to sleep right inside of (or very near) the actual parks, with wildlife walking through the camps! Finally, we ended with 3 days in Zanzibar, which included a half-day of snorkeling and a full day of walking the streets of Stone Town and learning the history of the East African slave trade. Again, our driver and the guides were fantastic! And all throughout, whenever we needed assistance (unexpected flight changes, etc.), the local specialist we used through kimkim was incredibly helpful. Thank you!

Hotel Reviews
Gold Crest Hotel

A perfectly reasonable hotel that met our needs to have a home base when in Arusha! All of the staff were incredibly helpful and friendly and the morning breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maramboi Tented Lodge
Minjingu

Amazing experience to be sleeping within Lake Manyara. Food and service were excellent and the location was beautiful. Loved the experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nyikani Migration Camp

Amazing experience to be sleeping within Ngorongoro Conservation Area, right next to the Serengeti. Food and service were excellent and the location was beautiful. Loved the experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ngorongoro Farm House

An amazing farm and garden - the entire place was spectacular, although we didn't love the pre-dinner 'music' from members of a local Maasai tribe, which felt forced. That aside, the food and service were excellent and the location was beautiful. Loved the experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zanzibar Beach Resort

This hotel grew on us as we spent more time there because the staff were so friendly, but the accommodations were in disrepair. You could appreciate the "specatularness" of the resort when it first opened (20-30 years ago), but during our stay, the wifi didn't work for 3 of the 4 days, the food was very average (and sometimes not good), and several of the lights and electrical outlets in our room did not work. And the place had more of a feel of a 'conference center' than a resort. That said, the rooms were spacious and the staff friendly. We were originally torn between staying in the center of Stone Town or at a beach resort on the eastern coast and settled on this place as a compromise, and it worked for those reasons, but at the very least it would have been far more pleasing if the food had been better.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miriakamba Hut

A great place to stay on our hike up Mount Meru!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Saddle Hut

A great place to stay on our hike up Mount Meru!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mount Meru
Mount Meru
Mount Meru

An amazing experience led by Ungi tours. Incredibly challenging physically, especially the summit on day 3 followed by a full descent in one day. But the experience of reaching the summit and watching the sunrise over Kilimanjaro was spectacular.

Quality of Experience
Guides, Drivers and Staff
Transport
Serengeti National Park
Serengeti National Park
Serengeti National Park

An amazing experience led by Classic Journeys Africa safari tours.

Quality of Experience
Guides, Drivers and Staff
Transport
Stone Town, Spice Farm and Prison Island
Stone Town, Spice Farm and Prison Island
Zanzibar

Overall, an amazing experience and a full day. The Spice Farm was fascinating - our family loved learning about how so many spices we use day to day are grown. And we had a fantastic tour guide for the walking tour of Stone Town and Prison Island. Obviously, learning about the East African slave trade was quite sobering and we were surprised by the giant tortoise on Prison Island. But all in all, a very important and meaningful part of any trip to Zanzibar.

Quality of Experience
Guides, Drivers and Staff
Transport
Arusha
Arusha
Arusha

We had a few unstructured hours in Arusha on different days at various times during our trip. We enjoyed walking around the market and especially appreciated our visit to the Arusha Cultural Heritage Centre. We had a great dinner at Spices and Herbs Ethiopian Restaurant and a terrific lunch at Chowpatty for Indian food!

Quality of Experience
Guides, Drivers and Staff
Transport
Lake National Manyara
Lake National Manyara
Tarangire National Park

An amazing experience led by Classic Journeys Africa safari tours.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling in Mnemba Atoll
Snorkeling in Mnemba Atoll
Zanzibar

Spectacular! The fish and coral were extraordinary - unlike anything we've ever seen before. And our guides provided an incredible picnic of fruit to keep us refreshed and hydrated as we swam.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Dhow Cruise
Sunset Dhow Cruise
Zanzibar

An incredibly beautiful experience. We were surprised to be joined by two musicians who played traditional music while we sailed. Was such a nice respite, with gorgeous views, at the end of a busy day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nadia Albertus
Nadia
Nadia Albertus
Local specialist in Cape Town | Replied on Jan 08, 2024

Hi Joseph

Thank you so much for your amazing review and feedback. We truly appreciate your feedback, your opinion matters to us, and it will help us make improvements based on your valuable insights. I must say that working with you to plan your vacation has been an absolute pleasure! I hope to welcome you and your family back to Southern Africa in the future

Kind regards
Nadia

Overall very good arrangement by Kim Kim.
South Africa | Nov 26 - Dec 10, 2023

S
Supriya M.
Cheektowaga, NY | Reviewed on Dec 11, 2023
Overall wonderful arrangement by Kim Kim. . We had a great trip. Cape Town hotel and sightseeing was excellent. The Safari experience at Tambamati reserve was outstanding, Khaya Ndhvu was very good, and Rhinopost was OK.
All Vooma Transfers and drivers were outstanding.
Read more

Overall wonderful arrangement by Kim Kim. . We had a great trip. Cape Town hotel and sightseeing was excellent. The Safari experience at Tambamati reserve was outstanding, Khaya Ndhvu was very good, and Rhinopost was OK.
All Vooma Transfers and drivers were outstanding.

Hotel Reviews
Southern Sun The Cullinan
Cape Town
Authenticity & Character
Location
Near convention center
Staff
Cleanliness & Comfort
Thabamati Luxury Tented Camp
Kruger National Park

Outstanding facility. Warm hospitality and Great game viewing really up close.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rhino Post Safari Lodge

Facility Not well maintained. Staff was very average Rangers was good Food was great Overall experience- just Ok. Would not recommend to friends

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cabins need major update and maintenance
Khaya Ndlovu Manor House
Hoedspruit

The facility is an interesting lodge, combining traditional features with modern touches. The rooms were somewhat faded and earned in my opinion 3 stars, not 4 stars. A standout was the food which was excellent.

Authenticity & Character
The food
Location
Staff
Very accommodating.
Cleanliness & Comfort
The infrastructure needs updating and in some cases repairs.
Activity Reviews
Cape Peninsula Tour
Cape Peninsula Tour
Cape Town

Guide and Driver Hendricks was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Thabamati Luxury Safari Camp Safari Days
Thabamati Luxury Safari Camp Safari Days
Timbavati Game Reserve

Excellent in every respect. ranger Charlie and Tracker Oscar were outstanding and a delight and a wealth of information and knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Fly from Hoedspruit to Johannesburg
Fly from Hoedspruit to Johannesburg
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Panorama Tour
Full Day Panorama Tour
South Africa

Guide and Tracker were very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Game Drive in Kruger National Park
Sunset Game Drive in Kruger National Park
Kruger National Park

Andrew and Marika were good. But not going into the bush diminishes the overall game viewing experience

Quality of Experience
Guides, Drivers and Staff
Transport
Game Drives at Rhino Post
Game Drives at Rhino Post
Kruger National Park

Andrew and Marika were good.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa

Excellent driver and tour guide, Henryk.

Quality of Experience
Guides, Drivers and Staff
Henryk
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Dec 17, 2023

Hi Supriya,
I'm so happy that you had a great time! Can't wait to welcome you back in South-Africa,
Steph

Fantastic!!! Fulfilled the dreams I had of go...
Zambia | Nov 22 - Nov 30, 2023

C
Carol K.
Canada | Reviewed on Dec 02, 2023
Fantastic!!! Fulfilled the dreams I had of going back to Africa. All of the staff at Flatdogs Camp were kind, friendly and helpful, including sweeping bugs off your back. My guide Chris was outstanding! Extremely knowledgeable ! You could see his passion and excitement about the wildlife in South Luangwa and he was always checking to make sure his guests were good. He worked to give me chances to see the species I was hoping to, including Wild Dogs and a whole lot more. The park is teaming... Read more

Fantastic!!! Fulfilled the dreams I had of going back to Africa. All of the staff at Flatdogs Camp were kind, friendly and helpful, including sweeping bugs off your back. My guide Chris was outstanding! Extremely knowledgeable ! You could see his passion and excitement about the wildlife in South Luangwa and he was always checking to make sure his guests were good. He worked to give me chances to see the species I was hoping to, including Wild Dogs and a whole lot more. The park is teaming with wildlife and truly the eden I had heard about!

Hotel Reviews
Latitude 15 Degrees Lusaka
Lusaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Flatdogs Camp
Mfuwe
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Night Game Drive
Night Game Drive
South Luangwa National Park
Quality of Experience
Guides, Drivers and Staff
Transport
Exploring South Luangwa National Park Central
Exploring South Luangwa National Park Central
South Luangwa National Park
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Safari
Morning Safari
South Luangwa National Park
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Dec 04, 2023

Hi Carol,

I'm so happy to hear your Wild Dog dreams came true.

We value your feedback and would appreciate it if you could spare a moment to review us on Google or Facebook. Your reviews help others discover the unforgettable experiences we offer.
Google review - https://g.page/r/CaWlSTjpj6GREBM/review
Facebook review - https://www.facebook.com/saltytravelcpt

I look forward to welcoming you back in future, 

Steph

Stephanie did a wonderful job in mapping my ...
South Africa | Nov 16 - Nov 22, 2023

M
M N.
Urbana, IL | Reviewed on Nov 26, 2023
Stephanie did a wonderful job in mapping my itinerary and coordinating all the points of contacts. Before my journey I was a bit nervous about how the trip would go. Honestly it went so smoothly that one can expect. She was thorough, up to the task and pleasant to communicate . She was always prompt to respond when I needed. I have enjoyed the company of my guide come tracker Mr Tebogo at Kruger Chalati and the driver Sam of Voomba transport. I would strongly recommend to use KIMKIM for... Read more

Stephanie did a wonderful job in mapping my itinerary and coordinating all the points of contacts. Before my journey I was a bit nervous about how the trip would go. Honestly it went so smoothly that one can expect. She was thorough, up to the task and pleasant to communicate . She was always prompt to respond when I needed. I have enjoyed the company of my guide come tracker Mr Tebogo at Kruger Chalati and the driver Sam of Voomba transport. I would strongly recommend to use KIMKIM for any trip to South Africa.

Hotel Reviews
Tangala Safari Camp
Hoedspruit

The accommodation was less than my expectations. The managerial Team - Jannette and Chris were nice and friendly. The room was clean but definitely needs an upgrade. Particularly floor, water faucets, and shower area, and toiletries. While the driver and the tracker are pleasant to interact with but the lack of professionalism and depth of knowledge are very much evident. The game drive vehicle needs a replacement. The cook was nice and showed eagerness to cater your needs. It is in a nice location just right at the heart of the bush where you are more accessible to the animals.

Authenticity & Character
See above
Location
Perfect location to explore the big five’s
Staff
Cleanliness & Comfort
Kruger Shalati Bridge House Suites

This house suites lived up to its name indeed. Situated in a beautiful landscape over the Sabi river. The staff, cooks, waiters, receptionists, and the guide come game driver - all are amazing, and professionals. , They were always eager to help and made every effort to get me comfortable. My guide Tebogo is knowledgeable, friendly, and respectful. He is one of the best guide I had in my trip. He has answered all the questions I had about the animal behavior and the jungle. His explanation regarding eco system balance between nature and species were noteworthy. Receptionist Mr Lucky and waitress Angela was delightful and pleasant. The both chefs came and see me in every meal I had there. They would inquire about the quality of the food and what I would like in my next meal. Overall I had a memorable experience in Chalati.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
528 Victoria Falls Guest House
Victoria Falls

The host family- Meredith, Paul and their son William are amazing people. They made me comfortable in every way possible. William helped me arrange Taxi for Boma Dinner and Drum Show. Meredith was eager to help me with my dinner preference and the cook she know well. Paul made sure that my river cruise dinner was booked properly. Their daughter made sure my ride is on schedule to get me to the airport and said good bye before I left.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
On Safari
On Safari
South Africa
Quality of Experience
The guide and tracker lacks knowledge on their subject matters and professionalism. It Explanation of the rules and expectations before the game drive would have been appreciated..
Guides, Drivers and Staff
They needs proper training on professionalism, and the deliverable knowledge of the subject. Not joking consistently when relevant questions being asked. Can clearly feel the insensitivity and knowledge gap.
Transport
The vehicle 🚗 s uncomfortable and rundown
Kruger Shalati Experiences
Kruger Shalati Experiences
South Africa

Pls check the comment made in the Chalati House Suites section.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls

The guide was very informal and passive and not feel like enjoying his job. He only talks when you ask questions. Minimal information. No enthusiasm. Reluctant to be helpful. Did the bare minimum. We had only 3 people in the group.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Dec 05, 2023

Hi Mohammed,

Your pictures are incredible.

Thank you for taking the time to write a review.
We value your feedback and would appreciate it if you could spare a moment to review us on Google or Facebook. Your reviews help others discover the unforgettable experiences we offer.
Google review - https://g.page/r/CaWlSTjpj6GREBM/review
Facebook review - https://www.facebook.com/saltytravelcpt

I will make sure the activities and lodges also receive the feedback.

I look forward to arranging your next trip to Africa. 

Stephanie

Great trip, horrible service by KimKim
Madagascar | Aug 26 - Sep 9, 2023

M
Maia N.
Quincy, MA | Reviewed on Sep 22, 2023
The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise... Read more

The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise be going to locals.

Further, when we made it clear we were unhappy with Stephanie's handling of the situation she said she would ask KimKim customer service to reach out to us, they never did. It is unclear if Stephanie did not actually ask them or if KimKim does not care about their customers.

Overall, if this is how KimKim operates, I will not be recommending this service in the future. I will give direct contacts of my fantastic guides in Madagascar to anyone who would like to book a trip.

Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Oct 02, 2023
Dear Maia and David.

I want to express my gratitude for taking the time to write this review. I'd like to provide you with some "behind the scenes" insight to shed light on the situation.

Firstly, thank you for acknowledging that "The trip was great and the local guides were experienced and knowledgeable." We take pride in partnering with exceptional local providers, and I'm delighted to hear that, overall, we crafted an excellent trip for you.

We understand that challenges arose on the...
Read more

Dear Maia and David.

I want to express my gratitude for taking the time to write this review. I'd like to provide you with some "behind the scenes" insight to shed light on the situation.

Firstly, thank you for acknowledging that "The trip was great and the local guides were experienced and knowledgeable." We take pride in partnering with exceptional local providers, and I'm delighted to hear that, overall, we crafted an excellent trip for you.

We understand that challenges arose on the morning of August 29th, 2023, at around 9:00 AM when we informed you of the boat transfer cancellation due to adverse weather conditions. We immediately began working on an alternative plan, considering Sainte Marie as an option. However, logistical constraints, including limited flight availability, complicated matters. During this period, you expressed your preference for Nosy Be, and although we had initially suggested Sainte Marie, we proceeded with your choice.

Subsequently, we had to secure flights and sent you a payment link. Unfortunately, internet connectivity posed challenges, making it difficult to process the payment. As a workaround, we proposed that our guide, Nomena from Sense of oceans, make the payment on your behalf, with the intention that you could reimburse Nomena in cash, although this was not the ideal arrangement.

At 10:13 AM, we reached out to KimKim and explained their service fee policy for transactions conducted on the platform, including covering credit card fees. We also suggested that you contact your travel insurance company to inquire about potential coverage for events cancelled due to adverse weather. This could potentially include reimbursement for service fees.

On the same day, August 29th, we informed KimKim customer support that you wished to speak with them. We received the response that "customer support will reach out to them when they come online." While I'm uncertain if they contacted you, we did formally request their assistance in reaching out to you via written communication.

Throughout this process, there was extensive back-and-forth communication, searching for suitable flights, liaising with KimKim, and exploring alternative solutions. All of these efforts were aimed at swiftly resolving the challenges you faced, ensuring you could continue to enjoy your holiday. I apologize if you felt your concerns were not taken seriously; we were wholeheartedly dedicated to finding suitable solutions within a tight timeframe.

Your feedback is greatly appreciated, and we are committed to enhancing our communication, making it more informative and robust in the future.

Thank you for your understanding.

Warm regards,
Stephanie

Africa was phenomenal!
South Africa | Jul 31 - Aug 16, 2023

L
Lori S.
Canada | Reviewed on Sep 10, 2023
Africa was phenomenal! Out specialist Lucy made sure that we had the most incredible experience. She helped us with the planning and was in touch with us while we were there making sure we had no issues. This was my second time using Kimkim and I would definitely use them again. Read more

Africa was phenomenal! Out specialist Lucy made sure that we had the most incredible experience. She helped us with the planning and was in touch with us while we were there making sure we had no issues. This was my second time using Kimkim and I would definitely use them again.

Hotel Reviews
The Victoria & Alfred Hotel
Cape Town

This hotel was beautiful and in a great location. However, we had a bit of a situation where my friends had money stolen. The hotel said they did an investigation but we felt they could have done more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abalone Guest Lodge
Hermanus

We loved this hotel. The location was beautiful, the space was great and we enjoyed walking along the path by the ocean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kapama Buffalo Camp
Hoedspruit

This place was fabulous. The people were very friendly, our guide was great and the accommodations were amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Intercontinental Johannesburg O.R Tambo Airport
Johannesburg

The accommodations were great and the people were nice, but we didn't like the restaurant. The food was too fancy for our liking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sable Alley
Khwai

We loved this place. It was more rustic and wilderness-like than what we were used to but we liked that. The food was great and the people were nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa

I adored Cape Town and our guide was fabulous. He was with us the whole time we were there, taking us to the wine country, Cape Point, and the city. He was very personable and it was great having the same guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
Cape Town

This was a nice tour, and our guide was excellent. We enjoyed exploring the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Town Wine, Cheese & Chocolate Tour
Cape Town Wine, Cheese & Chocolate Tour
South Africa

We visited a few different wineries and had cheese at different places. It was not really a wine and chocolate tour, but more of a tasting experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Marine Big 5 Boat Tour
Marine Big 5 Boat Tour
Hermanus

This tour was okay. We saw some whales, but we thought we were going to see more and there were a lot of people on the boat. It was fine but not great.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Kapama Game Reserve
Day Trip to Kapama Game Reserve
South Africa

We loved the game reserve. Our guide was good and we enjoyed the accommodations and spa.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls

This was a lot of fun. We really enjoyed the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls

We enjoyed all these activities, especially the elephant sanctuary and Victoria Falls. However, we had issues with the tour company as they were often late

Quality of Experience
Guides, Drivers and Staff
Transport
Activities at Sable Alley
Activities at Sable Alley
Okavango Delta

We loved Botswana, it was my favorite place. The safari was even better and the Okavango Delta was incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Jo'burg & Soweto
Tour of Jo'burg & Soweto
South Africa

The tour was interesting and informative, but our guide was quite intense and pushy.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Sep 11, 2023

Hi Lori
I am so pleased to hear that this was the best experience for you and your friends.
I really appreciate you taking the time to leave the review for us too.
Always here to help.
Thank you
Lucy

Fantastic Africa Trip
South Africa | Jul 5 - Jul 20, 2023

Larisa
Larisa J.
Santa Cruz, CA | Reviewed on Aug 27, 2023
My family and I had the pleasure of working with Nadia, from Salty Travel, through our booking on kimkim.
We visited Cape Town, went on safari at Karongwe River Lodge, both in South Africa. We then traveled to Zimbabwe to view the Victoria Falls on the way to safari at Chobe National Park, staying at Chobe Bush Lodge.
Planning the trip with the crew at Salty Travel was very easy. They very informative, answered all my questions in a timely manner, and were good about staying in my...
Read more

My family and I had the pleasure of working with Nadia, from Salty Travel, through our booking on kimkim.
We visited Cape Town, went on safari at Karongwe River Lodge, both in South Africa. We then traveled to Zimbabwe to view the Victoria Falls on the way to safari at Chobe National Park, staying at Chobe Bush Lodge.
Planning the trip with the crew at Salty Travel was very easy. They very informative, answered all my questions in a timely manner, and were good about staying in my budget.
Nadia was with me via WhatsApp through out trip and would always reach out after we changed locations to make sure we had made it to our next destination. We had trouble checking into our hotel in Johannesburg for our overnight on the way to Zimbabwe. I reached out to her and she immediately called and spoke with the front desk at the hotel and got everything sorted out. Anytime I had a question or concern, I could reach out to Nadia and she responded quickly, always happy to help.
We had a trip of a life time! I highly recommended kimkim and Nadia!

Local specialist: Nadia Khan
Nadia
Nadia Khan
Local specialist in South Africa | Replied on Aug 28, 2023

Hi Larisa,
What a wonderful and kind feedback you just shared - thank you so much!
I am glad that you and the girls enjoyed your trip so much!
It was truly a pleasure assisting you and I am really happy to know everything went well and, more important, that you took Africa with great memories and adventures back home!
Warm regards,
Nadia

African Safari
South Africa | Jul 20 - Jul 28, 2023

rafiq
rafiq m.
Malaysia | Reviewed on Aug 10, 2023
We had an amazing trip to Kruger National Park, Victoria Falls (Zimbabwe) & Choble National Park (Botswana). Lucy's recommendation of places to stay plus all the game drives/boat cruises were spot on. We got to see the Big 5! The people at the Lodges we stayed were fantastic and so so hospitable esp in Tremisana (a special shout out to Mamma Di, who manages the F&B). The rangers in all the locations were so knowledgable and took their time to explain about the animals and their habits.... Read more

We had an amazing trip to Kruger National Park, Victoria Falls (Zimbabwe) & Choble National Park (Botswana). Lucy's recommendation of places to stay plus all the game drives/boat cruises were spot on. We got to see the Big 5! The people at the Lodges we stayed were fantastic and so so hospitable esp in Tremisana (a special shout out to Mamma Di, who manages the F&B). The rangers in all the locations were so knowledgable and took their time to explain about the animals and their habits. Overall, we thoroughly enjoyed this trip and definitely recommend this trip. A big thank you to Lucy for the organisation (even though there was a small hiccup in Chobe)

Hotel Reviews
Tremisana Game Lodge
Hoedspruit

Basic lodge with homely feel. The staffs, from housekeeping, kitchen and rangers, were all so friendly and made our stay there so memorable. Will definitely stay in this Lodge if we were to visit Kruger again

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sunrock Guesthouse
Johannesburg

Stayed 1 night. Good location as it is near the airport if you are on transit.

Authenticity & Character
Location
Near airport
Staff
Cleanliness & Comfort
Needs improvement on the heating
Shearwater Explorers Village
Victoria Falls

We stayed 2 nights here to visit Victoria Falls and the Elephant Sanctuary. The staffs at the front office and housekeeping were friendly and helpful. The rooms were adequate with all the amenities and good supply of hot water. The restaurant within the resort needs BIG improvement.....service was poor. Staffs were busy lingering amongst themselves at the counter and quality of food is poor. Breakfast serving was a major disappointment as quality of products at the buffett spread was poor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chobe Safari Lodge
Kasane

The hotel got our stay package wrong initially but it all ended well. We had a wonderful stay here, from room comfort to the food and the game drives/river cruise. The breakfast and dinner serving choices was great. A special recognition to housekeeping staff, Penny, for her initiative and honesty to check the room on our checking out and notice we had left a handphone in the room.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
3 night 4 day Tremisana
South Africa

We saw what we came to see!

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls

We were a little disappointed with the trip....maybe our expectations were set a little too high.

Quality of Experience
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls

We had a wonderful time lerning about elephants here at the Sanctuary plus got to interact with the elephants.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls

We thoroughly enjoyed our day visiting the fall.

Quality of Experience
Guides, Drivers and Staff
Transport
Activities at Chobe Safari OR Bush Lodge
Activities at Chobe Safari OR Bush Lodge
South Africa

Great time doing both the river cruise and morning game drive.

Quality of Experience
Guides, Drivers and Staff
Transport
1  Night Kruger Safari
1 Night Kruger Safari
South Africa

Great day spend in Kruger National Park....

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Aug 14, 2023

Hi Rafiq
I am so pleased to hear that you and your family had a wonderful time with us. I am sorry about the small hiccup at Chobe where they did not allocate your correct information for your booking but I am pleased that it was swiftly resolved for you.
Look forward to having you back with us again in the near future!