Mathias Onisseit

Hi Keith,

Thank you for your kind words! We’re so glad to hear that you had a great time and that both Mishell and Andrés contributed to making your trip special. I’ll be sure to share your feedback with them - they’ll really appreciate it!

I understand that tackling Cotopaxi’s altitude early in the trip may have been challenging. While we generally advise allowing more time to acclimate, this was the only possible day for the excursion. Thankfully, for those in good health, including your fellow travelers, the experience can still be enjoyed by taking the right precautions—such as pacing yourself and staying well-hydrated, which we highlighted in our recommendations. I truly appreciate your input and will continue working to ensure travelers feel well-prepared for high-altitude activities.

We hope you take home wonderful memories from both your Cotopaxi excursion and your Galápagos cruise, and we’d love to welcome you back someday!

Wishing you all the best,
Mathias & the Authentic Ecuador Team

Hi Dee,

Thank you very much for sharing your feedback! I’m happy to hear that you and Bob had a great time and that you would recommend booking a trip with kimkim.

I’m sorry to hear that communication didn’t feel as smooth as it should have been. We did provide key details, such as baggage restrictions and a packing list, one month before your trip, but I understand that in a group chat, it can be easy for important information to get lost. We also include essential details in the day-by-day schedule provided before arrival. That said, I appreciate your feedback, and I’ll suggest a feature that allows important messages to be pinned in a prominent place for easier reference.

Regarding payments, they are linked to the trip plan, which lists all included services. However, participant names are not included by default. While we can add them manually upon request, having it available by default would be more convenient.

As for the Cotopaxi excursion, while we generally recommend allowing a day or two for acclimatization, the activity was scheduled on the only available day. Fortunately, for those in good health, which applies to the participants, it is still possible to enjoy the experience by following the best practices we provided, such as taking it slow and staying hydrated.

I hope the rest of your travels were just as enjoyable, and that you’ll consider returning to Ecuador in the future to explore even more of this beautiful and diverse country!

Wishing you all the best and safe travels,
Mathias & the Authentic Ecuador Team

Hi Victoria & Sen,

Thank you so much for your kind words and for trusting us for the third time with your travel plans! It’s always a pleasure to work with you, and I’m happy to hear that your Peru adventure, especially the Inca Trail hike, was an unforgettable experience! Personalizing your itinerary was a collaborative effort, and I’m glad it all came together seamlessly.

It’s great to know that you felt well taken care of and that even when there was a minor issue, it was handled in a way that added to your experience.

I wish the two of you many more unforgettable trips in the future. Safe travels always, and thank you again for your fantastic feedback!

-Mathias & the Authentic Ecuador team

Dear Erin,

Thanks a lot for your feedback! I'm happy to hear that everything went smoothly during your trip, including the interesting and flexible city tour in Quito and the wonderful cruise in the Galapagos. If you have any future travel plans for exploring the mainland of Ecuador (Andes, Rainforest, Pacific Coast), please don't hesitate to reach out!

Always safe travels,
Mathias and the team from Authentic Ecuador

Hola Nina,

Thank you so much for taking the time to share your wonderful review! I'm thrilled to hear that you and your family had an excellent trip exploring Quito, the Andes, and the rainforest, It's fantastic that you found the places you visited to offer intriguing perspectives on the local culture.

I'm delighted to hear that you enjoyed the culinary experiences at the local places recommended by our guide. Exploring the authentic flavors of a destination is such an integral part of the journey, and I'm glad it added to your overall experience.

And I'm glad to hear that Ramona brought an extra layer of joy to your Amazon adventure!

We appreciate your feedback and hope to welcome you back to explore Ecuador's other treasures in the future.

Safe travels!

Best,
Mathias & the entire Authentic Ecuador Team

Hi Ivey,

thanks a lot for your feedback! I'm happy to hear that you and Richard had a wonderful time here in Ecuador & the Galapagos Islands and that you enjoyed every moment of it.

I hope there will be another opportunity for you to visit Ecuador, to live more unforgettable moments in the many other breathtaking locations!

Always safe travels,
Mathias & the Authentic Ecuador team