Galapagos Islands Travel Agents

When I started planning my husband and I ‘s trip to South America, I was looking at various destinations and was getting very overwhelmed. As a result,I decided to use a travel company and randomly found KimKim. I was connected to Paul. From the first conversation with Paul, he made me feel like he was there to plan a dream trip with my ideas, his input and he really worked to get to know what my husband and I wanted to do in Ecuador. Paul and I exchanged emails and even spoke on the phone planning the trip to Quito and the Galápagos Islands for about 4 weeks. From the day before we left for our trip, Paul was in daily contact with us and even when we flew home. Paul came personally to our hotel when American Airlines left our luggage in the USA and we worked with his contacts and American Airlines to get the luggage to our hotel quickly. Paul’s actions demonstrate first class service. The printout of our itinerary was very detailed with locations of places we would visit, hotels and the phone number of his team that would be part our trip. Using Paul as our travel planner was THE best money ever spent, because his involvement in our vacation journey made it the best trip for us and we have been to Asia, Africa and Europe. We are from the USA. Along with Paul, our guide in Quito was Cristobal. Cristobal is a very educated, kind person who took the extra time to teach us about the beauty of Ecuador and share his love for his country with us. We even feel like he is more than our guide but now we can call him our friend.. Some of experiences with Cristóbal involved learning about wildlife, flowers, plants and visiting the countryside and old town of Quito. Cristóbal went the extra mile by taking us to unique places like a small ice cream business where ice cream is made fresh with fruit as we were watching and taking us to the MegaMax to buy a suitcase. Cristóbal deserves the credit in making our trip in Quito so special and unique. The Galapagos Islands were beautiful and we loved the sea lions, other wildlife and our boutique hotels, but the trip would have been better if we had Cristóbal with us. Paul, and Cristóbal are definitely amazing gentlemen who care 💯 about giving first class service and we highly recommend them to other.

⭐⭐⭐⭐⭐ Exceptional Service from Paul at KimKim Travel — A Truly First-Class Experience

As seasoned and discerning travelers, our expectations are high, and Paul at KimKim Travel exceeded them in every way. From the beginning, his communication was outstanding—prompt, consistent, and incredibly thorough. He anticipated needs before we even had to ask, including arranging a flight upgrade and providing detailed information to help us pack and prepare for three very different microclimates: Quito, Mashpi Lodge, and the Galápagos Islands.

Upon arrival to the Quito Airport, everything was seamless. Tony Sotomayor met us at the airport and orchestrated a flawless transition with luggage, customs, security, and access to the VIP Sala Lounge before our adventure began. Traveling with children can be challenging, but Paul thoughtfully arranged a private naturalist guide who met us at the Baltra airport and made the experience both effortless and enriching for our family.

The Galápagos portion aboard the Elite was nothing short of extraordinary. The crew was exceptionally accommodating to families with children and operated on our pace. Special recognition goes to Captain Marcelo for getting us safely to every destination, Roberto for delivering a true luxury experience as cruise director, Chef Angel and Bartender Romulo for keeping us wonderfully fed and refreshed, David for capturing incredible GoPro memories, Andreas for kayaking with our daughter Brynn, and of course our naturalist guide, Matthias the Magnificent, whose passion and expertise ensured we experienced every wildlife encounter the islands had to offer.

This journey was truly a once-in-a-lifetime experience—not only because of the incredible destinations and wildlife, but because of the remarkable people who made us feel at home every step of the way. We are forever grateful to Paul and the entire KimKim team for crafting such a seamless and unforgettable adventure.

Warmest regards,
Dr. Timothy, Joy & Brynn Davis

I was not involved in the planning of the trip but felt that things could not have gone better. I am just beginning the travel portion of my life so I don’t have much to compare this trip to but I thoroughly enjoyed each and every hotel, meal and excursion we did. David set the standard for guides and it will be hard for any other guide to equal his efforts with our group. His communication and coordination of things with such a large group was fabulous. His love and knowledge of Ecuador shone through in everything we did.

David was amazing and explained everything and was very knowledgeable and informative. I would highly recommend him to everyone. Saul was an amazing guide in the rain forest. Everything in the Galapagos was also great.