Galapagos Islands Travel Agents

I was not involved in the planning of the trip but felt that things could not have gone better. I am just beginning the travel portion of my life so I don’t have much to compare this trip to but I thoroughly enjoyed each and every hotel, meal and excursion we did. David set the standard for guides and it will be hard for any other guide to equal his efforts with our group. His communication and coordination of things with such a large group was fabulous. His love and knowledge of Ecuador shone through in everything we did.

Paul provided the best travel customer experience we’ve ever had!

From the start of travel planning he engaged. He provided a travel recommendations and responded to inquiries and suggestions immediately. Throughout the process he responded within minutes of questions being sent. This included multiple times of what we considered off hours on weekends and later than most of us work. He also called a couple of times to ensure we were on the same page. During the trip he asked how things were going and volunteered to travel (inconveniently across Quito to meet us). Kim Kim and Paul allowed us to create a photo album. Here we are nearly three months after the trip and he’s still been responsive to our questions and thank yous. We cannot recommend him enough!

The trip was amazing. My wife and I put it at the top of our list and we’ve traveled significantly. When we first looked at the itinerary we thought there might be too much snorkeling. I’m a scuba instructor and admittedly think snorkeling leaves something to be desired. To my amazement the snorkeling was better than many dives that I’ve done. Thank you for the humbling experience. We saw sharks, sea lions, sea horses, turtles, iguanas. Wonderful stuff. The birds, tortoises and SEALIONS were something else.

I loved that we asked for changes and Paul found options. Within the process we added a friend traveler and he was able to align our plans completely.

TOP NOTCH.

Paul - you truly are the best. Thank you!

Trip of a lifetime!
This was truly one of the best trips we’ve ever taken. Every part of the experience was thoughtfully planned and incredibly memorable. The itinerary was perfectly balanced and gave us the opportunity to experience all the key highlights of the islands while still feeling relaxed and enjoyable.

Paul made the entire trip completely stress-free. Every transfer, activity, and pickup was seamlessly coordinated, so we could simply enjoy the experience without worrying about logistics. His organization and attention to detail made a huge difference.

The wildlife experiences were absolutely unforgettable. Seeing so many animals in their natural habitat was incredible — especially the sea lions, which were amazing to watch up close. Each snorkeling excursion offered something unique, and we saw an incredible variety of marine life, including turtles, reef sharks, seahorses, penguins, and sea lions.

I honestly can’t say enough good things about this trip. It exceeded our expectations in every way, and Paul made the entire experience easy, smooth, and unforgettable. I would highly recommend working with Paul to plan your trip — you will be in excellent hands.

My guide was really Anthony. He planned a wonderful trip for me. I asked him a million questions, and he not only answered them, he even asked if I had any more questions. He was amazing. I never communicated with Maria Belen. Stalin was my guide in Ecuador, and he was great. There was one snag that you should address. No guide showed up to meet me at 6:15 in San Cristobal to take me to the pier. I needed help with my suitcases because of the steps in the hotel and down to the pier. I had no idea which pier to go to, but someone helped me. I also did not know which ferry was mine. I saw a woman sitting at the front of the correct pier. She looked official with a list of names. I checked with her and my name was there. She directed me where to go next. I don't know if who was supposed to be there, Lenin or a young man. I suggest that in the future you provide more details about the ferry rides and the company that is doing them.

I started planning my trip to Ecuador and Galapagos about 18 months before our travel date. I organized the trip for myself and 15 other people ended up coming too. I started with 4-5 different companies and ended up picking Alvaro at KimKim because he worked quickly, efficiently, and listened to what I wanted. I was extremely happy with the final itinerary and price.

There were a few tweaks that needed to be made, and once initial down payments were made, he didn’t respond as quickly as before. I was very worried, and others who had signed up were getting worried as well, but the trip was amazing.

Our guide throughout Ecuador was David. He was the best guide we could have asked for. He explained so much about his country, history, and culture. He was enthusiastic, passionate, and helpful. He made sure all activities were organized and enjoyable for all.

When we went to Mindo, two parts of the itinerary were left out, a coffee experience and ziplining. Alvaro made sure to add those items later in the itinerary.

Saul was an amazing guide in the Amazon rainforest. He was so knowledgeable about natural remedies and the forest. We all enjoyed the hiking, cave exploration, and indigenous experience.

We were sad to leave David, as he was not going with us to Galapagos, and we got a new guide. As wonderful as David was, our new guide was the opposite. Although she was very nice, this was her first tour ever, and it showed. She didn’t give us any information about the places we visited. Anytime I asked a question, she either didn’t know the answer or gave an incorrect answer. The group felt that she was just on vacation herself as she let the local guides do all of the work and just participated in the activities. We didn’t really need her on the trip at all since we had local guides. In addition, she was sick, and a few people on the trip also started to show symptoms of the cold that she had.

We went to Santa Cruz, Isabela, and San Cristobal and loved the islands. Our guide in San Cristobal even gave the group an autographed copy of his book! Thanks, Ian! I can’t wait to read it!

Overall, the trip was wonderful and everything went very smoothly. We did so many different activities and I appreciate the work Alvaro and David and the rest of the guides put in to make this a fabulous experience.