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China Highlights

China Highlights is one of the best China tour companies that specializes in customized and creative China tours. Our reputation is second to none as the China tour agency with the most positive review on TripAdvisor. We exist to help you discover China your way.

China Highlights is about "Discovery Your Way". No groups, No flags, No fixed dates. You can see the parts of China that interest you most, on your dates, with your own driver and guide.

Unlike travel agencies and overseas tour operators that mostly just resell fixed tours, we work with you to create your very own unique trip. Every China Highlights trip is designed to your interests, with 1:1 help from your own dedicated China specialist, every step of the way!

We’ve been building our team for over 24 years, handpicking our team of China specialists, guides, drivers, and experiences throughout China. As locals, we know the secret paths to stunning scenery, the hidden history, and the hidden problems — like booking elusive tickets, seats, and tables at amazing local restaurants, not those tourist hangouts or hotels group tours use.

Our team serves 10,000 satisfied customers a year, winning TripAdvisor’s certificate of excellence year on year, we have thousands of 5 star reviews.

China Highlights is part of the following groups: China Travel Agents, Hong Kong Travel Agents

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Recent Trip Reviews for China Highlights

Excellent experience
China | Oct 8 - Oct 27, 2025

F
Frank O.
Dallas, TX | Reviewed on Oct 28, 2025
All of our guides were very good and spoke English well. They were each proud of their individual provinces and well informed about the history of the region. All worked hard to be a good guide and make happy memories for us. The choice to stay in 5 Star hotels was worth the price for the luxury but the Guilin Hotel was a 3.9 star in my opinion. The drivers and cars were all excellent! It helped to have a free day in Shanghai after arriving so late. The hotels in both Xi’an and Shanghai... Read more

All of our guides were very good and spoke English well. They were each proud of their individual provinces and well informed about the history of the region. All worked hard to be a good guide and make happy memories for us. The choice to stay in 5 Star hotels was worth the price for the luxury but the Guilin Hotel was a 3.9 star in my opinion. The drivers and cars were all excellent! It helped to have a free day in Shanghai after arriving so late. The hotels in both Xi’an and Shanghai offered free laundry equipment for self use.

Hotel Reviews
Victoria Cruise (Executive Suite)

It’s a typical cruise with pandemonium because of the large crowds and a la carte service and upselling of services throughout the trip. The executive lounge dining included in the executive suite price was excellent as the second floor dining room was overcrowded. The included excursions were not remarkable but Ghost City and Feng Du Show that night were good values. The food was just okay even with the upgrade to the 6th floor dining area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MaxX By Steigenberger on the Bund Shanghai
Shanghai

The main problem was that the hotel had disengaged the cooling system in all the rooms. They offered an upgrade but it also had no cooling. The provision of a self serve laundry was exquisite. The location was excellent

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No cooling in the rooms
Grand Hyatt Chengdu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sheraton Guilin Hotel
Guilin

The hotel is out of date and was a 3.9 star rating at best. The Guilin Shangri La was reviewed highly by some fellow travelers

Authenticity & Character
Change the advertised rating until it upgrades everything
Location
Staff
Cleanliness & Comfort
Wyndham Grand Xian South
Xi'an
Authenticity & Character
Location
Staff
Cleanliness & Comfort
New World Beijing Hotel
Beijing
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tongli Water Town (with boat cruise)
Tongli Water Town (with boat cruise)
Suzhou

To fill out the charm of the experience, our guide took us into several homes, which had been converted to museums before getting us onto the wonderful boat ride experience. She gave us a lot of history about the customs of the region. It was a quieter, more laid-back rural experience than we had had in other places.

Quality of Experience
Guides, Drivers and Staff
Transport
Pingjiang Road
Pingjiang Road
Suzhou

We had a wonderful cultural experience in a restaurant on the road. At the end of this three week tour, it was a little bit redundant unavoidably because there are so many roads and hutongs and Muslim quarter places that are very similar packed with food vendors and hawkers.

Quality of Experience
Guides, Drivers and Staff
Transport
Rickshaw Ride in Suzhou
Rickshaw Ride in Suzhou
Suzhou

The guide expertly picked a friend of hers that she has used for years to provide a unique China culture experience riding through the alleys of the town.

Quality of Experience
Guides, Drivers and Staff
Transport
Lingering Garden
Lingering Garden
Suzhou

It was very crowded and our guide was not lingering for pictures.

Quality of Experience
Guides, Drivers and Staff
Transport
Nanjing Road
Nanjing Road
Shanghai
Quality of Experience
Guides, Drivers and Staff
Transport
Shanghai Tower
Shanghai Tower
Shanghai

It was a unique lifetime experience.

Quality of Experience
Guides, Drivers and Staff
Transport
The bund
The bund
Shanghai
Quality of Experience
Guides, Drivers and Staff
Transport
Yuyuan Garden
Yuyuan Garden
Shanghai

It was a delightful experience with an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Shore excursion to the Three Gorges Dam/Option of Three Gorges Dam Ship Lift (RMB295/p.p)
Shore excursion to the Three Gorges Dam/Option of Three Gorges Dam Ship Lift (RMB295/p.p)
China

Honestly, it was a little boring and felt like it was something that the government wanted to make sure that we saw so that we noted how wonderful they were. It is outstanding that they provided mass transportation with escalators to the top of the hill. Without that, the whole trip would not have been worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Shore excursion to Shibaozhai/Option of visiting Fengdu Ghost City (RMB295/p.p).
Shore excursion to Shibaozhai/Option of visiting Fengdu Ghost City (RMB295/p.p).
China

We were glad that we chose the option to visit ghost city, and hear the stories from our guide. I noticed that you did not give the option for reviewing the show that night, which was a mistake on your part. That show in the evening about the three kings was probably the most outstanding theatrical performance I have seen in my many years of life. It was very exciting and was not to be missed by other future visitors.

Quality of Experience
Guides, Drivers and Staff
Transport
 Cruise pier Transfer (Chongqing)
Cruise pier Transfer (Chongqing)
Chongqing
Quality of Experience
Guides, Drivers and Staff
Transport
Train station Transfer (Chongqing)
Chongqing

Our guide went above and beyond her assigned duty to help us be comfortable, experiencing the brief time we had there and getting some dinner before helping negotiate the arrival onto the cruise ship. She was helpful with communicating with the cruise ship people who were adamant about things which they were wrong about.

Quality of Experience
Guides, Drivers and Staff
Transport
Chengdu Kuan-zhai Lane
Chengdu Kuan-zhai Lane
Chengdu
Quality of Experience
Guides, Drivers and Staff
Transport
Panda Breeding and Research Center
Panda Breeding and Research Center
Chengdu

The crowds were overwhelming, and everyone was pushing to get a good photograph of the charming pandas. Our guide was adequate, but not outstanding. I don’t believe that there is anything that he could have done to help us get closer to the pandas for good photographs. I think that arriving early as we did probably helped us to see the pandas during their most active feeding time of the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Yangshuo Countryside Visit
Yangshuo Countryside Visit
China

Our guide bravely accompanied two ancient and decrepit seniors on scooters which probably added years to her life, but subtracted years from ours. It was a delightful, fun and unique experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Li River Cruise from Guilin to Yangshuo
Li River Cruise from Guilin to Yangshuo
China

Our guide enthusiastically and patiently pointed out each point of interest that she felt that we would not want to miss including the view of the hills on the 20 Yuan Bill and interjected stories about each of those points of interest.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Private Tour: Longji Terraced Rice Fields and Ethnic Minority Culture
Full-Day Private Tour: Longji Terraced Rice Fields and Ethnic Minority Culture
China

Our guide was patient and wonderful and lovingly presented this visual gift of the people and lifestyle of the area that is not usually seen by China tourists. The stories that the guide inserted were charming.

Quality of Experience
Guides, Drivers and Staff
Transport
Big Wild Goose Pagoda
Big Wild Goose Pagoda
Xi'an

The colors, architectural design, and the historical stories were intriguing.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking dumplings
Cooking dumplings
Xi'an

This was a delightful and unexpected highlight of our experiences in Xi’an. The guide knew the woman who lived in the place where we made the dumplings and noodles and the whole cultural experience was joyful and wholesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Muslim Quarter
Muslim Quarter
Xi'an
Quality of Experience
Guides, Drivers and Staff
Transport
Xian City Wall with Bicycle
Xian City Wall with Bicycle
Xi'an

Because of our age, we both have mobility restrictions so we chose to not do the bicycle tour. We did climb the steps successfully and were able to experience enough of the wall to be understanding the history and the architecture.

Quality of Experience
Guides, Drivers and Staff
Transport
Terracotta Warriors
Terracotta Warriors
Xi'an

Despite the presence of the crowd and our early arrival, our guide was able to successfully direct us to a visual access of the warriors that we had not anticipated. We had hoped to get closer to them on the ground level, but that access was restricted many years ago.

Quality of Experience
Guides, Drivers and Staff
Transport
Summer Palace with Boat Ride and the Garden of Virtue and Harmony
Summer Palace with Boat Ride and the Garden of Virtue and Harmony
Beijing

The access to the upper area was closed because it was a Monday, but this did not detract from the overall enjoyment of the palace grounds.

Quality of Experience
Guides, Drivers and Staff
Transport
The Mutianyu Great Wall(with round way cable car)
The Mutianyu Great Wall(with round way cable car)
Beijing

The offer of the cable car was a game changer! Thank you very much. The distance away from the city also helped to mitigate the crowd.

Quality of Experience
Guides, Drivers and Staff
Transport
Hutong Walking Tour in Dongcheng District
Hutong Walking Tour in Dongcheng District
Beijing

We had gone to the most popular hutong Street the day before our tour so our guide took us to a different hutong area with a lake that was much nicer than the most popular street which was so packed with shops and food vendors. I would recommend that you take that Area as your first choice in the future.

Quality of Experience
Guides, Drivers and Staff
Transport
Temple of Heaven
Temple of Heaven
Beijing
Quality of Experience
Guides, Drivers and Staff
Transport
Tiananmen Square
Tiananmen Square
Beijing

The crowd was overwhelming on the day that we went, but our friend who went the next day found it almost empty.

Quality of Experience
It was an historic experience, but nothing artistically or architecturally impressive. The crowds were stifling.
Guides, Drivers and Staff
Transport
Discover the Forbidden City
Discover the Forbidden City
Beijing

The crowd was overwhelming on the day we traveled, but the pictures from a friend who traveled the next day showed a much lower number of people.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Carol Wang

Grateful for a Wonderful Trip to China
China | Sep 7 - Sep 20, 2025

C
Catarina S.
Portugal | Reviewed on Sep 24, 2025
We thoroughly enjoyed our trip and would confidently rate it an 8 out of 10—truly amazing. It exceeded our expectations and left us with many wonderful memories. Below, we’ve outlined both the highlights and constructive suggestions, organized by location: ---- 🌍 Overall Positives: - The activities were engaging and well-suited to our interests.
- The itinerary offered a great balance—enough planned experiences during the day while still allowing time to explore independently.
-...
Read more

We thoroughly enjoyed our trip and would confidently rate it an 8 out of 10—truly amazing. It exceeded our expectations and left us with many wonderful memories. Below, we’ve outlined both the highlights and constructive suggestions, organized by location:

----

🌍 Overall

Positives:

- The activities were engaging and well-suited to our interests.
- The itinerary offered a great balance—enough planned experiences during the day while still allowing time to explore independently.
- Almost all guides sent us a welcome message before meeting us, including a few key details that made us feel reassured and well-prepared.

Constructive:

- The agency could have provided a list of optional activities for our free time or instructed the guides to offer suggestions. We were the ones initiating questions about recommended places, shows, or things to do.

----

🏯 Beijing

Positives:

- Our guide respected our personal space, allowing us to enjoy meals alone. He even gave us a small gift at the end of our time together, which was a thoughtful touch.

Constructive:

- We felt the guide could have shared more explanations and interesting facts during the visits. His English was limited, and although we initially gave him a good score, in comparison to other guides, we realized we may have missed out on important information.

----

🏮 Xi’an

Positives:

- We had a wonderful experience with our guide, Susan. From the moment we met her, she greeted us with contagious positive energy and genuine warmth. Her passion for the job was evident in the way she shared fascinating and unique historical facts throughout the tour. Susan consistently found the best vantage points for us to view each site, ensuring we were always perfectly positioned to take in the beauty and significance of every location. She also offered us a goodbye present, which was a very kind gesture.

Constructive:

- We were disappointed with the hotel and its service. The staff didn’t speak English and made no effort to communicate. Thankfully, our guide was there to assist; otherwise, we would have struggled.
- For example, when I asked about the laundry service, a receptionist pointed me to another guest, who, despite not speaking English, kindly walked me to the laundry area.
- The room had a strong tobacco smell, even though it was supposed to be a non-smoking hotel.

----

🐼 Chengdu

Positives:

- Our guide was extremely efficient. When, apparently, the hotel had only one night booked and we had an issue with the car, she immediately took action—even though it was already late in the evening. Her english was impressive.
- The hotel was amazing and very well located. The breakfast was immense and of extremely good quality.

Constructive:

- The car provided did not meet the luxury standards promised in our package. However, this issue was also handled efficiently.

----

🏞️ Guilin & Yangshuo

Positives:

- The hotel was outstanding—breathtaking views, incredibly friendly staff, well-thought-out amenities, delicious food, and a warm farewell gift of fruit and biscuits. Truly 5-star service. We loved it and hold it very dearly.
- Our guide was very passionate about his job. He constantly shared insights about the places we visited and offered local treats like fruits and juices. He also introduced us to an amazing coffee shop, which we loved—especially since we’re coffee enthusiasts. We appreciated the agency’s thoughtful gesture of offering us coffee, which truly felt like home.

Constructive:

- During the river cruise, we were not placed in the premium area despite having selected a luxury package. We were left wondering why our tickets didn’t reflect that.

----

🏙️ Shanghai

Positives:

- The hotel room was comfortable, with a good bed and a spacious bathroom.

Constructive:

- Upon arrival at the airport, we were greeted by someone other than our assigned guide. While this person was very friendly and engaging, we would have appreciated being informed in advance that our guide wouldn’t be meeting us.
- We were told by this person about the meeting time for the following day. Had we been in contact with our guide earlier, we might have opted to start the day sooner.
- I tried to contact our guide via WeChat, but he didn’t accept the invitation until we actually met.
- We didn’t feel the hotel met 5-star luxury standards. The breakfast staff seemed disengaged, and the food on the first morning appeared stale and lacked quality.
- The location wasn’t ideal—we had to walk about 30 minutes to reach the Bund.

That being said, although we’re pointing out a few less positive aspects, we absolutely loved visiting China — it truly surpassed our expectations, and everything ran so smoothly. The way the platform works made us feel reassured throughout, and Carol’s responsiveness was outstanding. We are seriously considering using KimKim for all our future travels.

Thank you again!

Local specialist: Carol Wang
Carol
Carol Wang
Local specialist in China | Replied on Sep 28, 2025
Thank you so much for your wonderful and detailed feedback—I truly appreciate you taking the time to share your experience. I'm delighted to hear that your trip to China exceeded expectations and created so many cherished memories. It’s especially rewarding to know that aspects like the thoughtful guides, well-balanced itinerary, and standout stays in places like Yangshuo added so much to your journey. Thank you also for your honest and constructive suggestions. I’ve shared your feedback... Read more

Thank you so much for your wonderful and detailed feedback—I truly appreciate you taking the time to share your experience.

I'm delighted to hear that your trip to China exceeded expectations and created so many cherished memories. It’s especially rewarding to know that aspects like the thoughtful guides, well-balanced itinerary, and standout stays in places like Yangshuo added so much to your journey.

Thank you also for your honest and constructive suggestions. I’ve shared your feedback with our local partners to help improve the experience—particularly regarding hotel standards, guide communication, and arrival coordination. I’m sorry for the inconvenience you experienced with the train tickets and vehicle quality, and I’m glad our team was able to respond quickly.

I’m thrilled you enjoyed working with KimKim and that my support made a difference. I would be honored to plan your next adventure and hope to make it even more seamless.

Good balanced itinerary with knowledgeable, responsible and flexible guides
China | May 14 - May 26, 2025

Vitaliy
Vitaliy V.
Ashland, CA | Reviewed on May 29, 2025
Planning trip: Kimi did great job helping us to create interesting itinerary and as real itinerary execution showed, it was good balanced itinerary with efficient usage of our travel time. Unfortunately, Kimi started working on Tibet permit very late and it made us very nervous. We arrived in Chengdu without knowledge and confirmation if we have Tibet permit . Only Sophie's ( Sophie is probably Kimi's coworker) good and clear emails during first days of our trip clarified all necessary... Read more

Planning trip: Kimi did great job helping us to create interesting itinerary and as real itinerary execution showed, it was good balanced itinerary with efficient usage of our travel time. Unfortunately, Kimi started working on Tibet permit very late and it made us very nervous. We arrived in Chengdu without knowledge and confirmation if we have Tibet permit . Only Sophie's ( Sophie is probably Kimi's coworker) good and clear emails during first days of our trip clarified all necessary details .
After all payments were finalized Kimi stated that she missed flight from Lhasa into Xi'an to include in trip price. Now they asked to pay extra money through PayPal. Not sure how valid this request.
We worked with 3 guides : Michael ( Chengdu -Rilong with hiking) , Gelek - Tibet, and Jerry - Xi'an. All 3 guides were knowledgeable, responsible and flexible. They did great job

Hotel Reviews
Grand Noble Hotel Xi'an

It is truly luxury hotel where you enjoy your stay. Breakfast was awesome with everything what you even can't imagine

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Qomo Langzong Hotel
Shigatse

Everything worked there and breakfast had multiple selection with good quality food

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tangka Hotel
Lhasa

Comfortable rooms with good breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Siguniang Shan Hotel
Rilong

Hotel's rooms had multiple problems like temperature thermostat were broken ( I had 28-30C in my room 4 nights and reception was not cooperative to fix it ). Breakfast had limited number choices , no juices and terrible coffee.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tibet Hotel Chengdu
Chengdu

This hotel has everything what you need. Their breakfast exceeded all my expectations. 10-20 dishes, juices, tea, coffee, pastries , all was super.

Authenticity & Character
Location
Close to river, shopping malls, no problems with taxi
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Xi'an Highlights: Ancient City Wall, The Terracotta Warriors and Horses
Full Day Xi'an Highlights: Ancient City Wall, The Terracotta Warriors and Horses
Xian

Terracotta Warriors and Horses is absolutely unique archeology museum only it was too crowded. Ancient City Wall was very interesting addition

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Shigatse–Lhasa | Enjoy the rest of your day in Lhasa
Shigatse–Lhasa | Enjoy the rest of your day in Lhasa
Lhasa

It was primary drive with visiting Shigatse Monastery.

Quality of Experience
Guides, Drivers and Staff
Transport
Lhasa – Shigatse| The Stunning  Palcho Monastery, Yarlung Tsangpo Canyon, Karuola Glacier
Lhasa – Shigatse| The Stunning Palcho Monastery, Yarlung Tsangpo Canyon, Karuola Glacier
Lhasa

It was long day with exploring nature jewels : Yamdrok Lake and Karuola Glacier. Yarlung Tsangpo Canyon is far away from our route, not sure why it was included.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Essence of Tibet Tour: Explore Potala Palace and Stroll Through Old Barkhor Street
Full-Day Essence of Tibet Tour: Explore Potala Palace and Stroll Through Old Barkhor Street
Lhasa

Gelek's tour of Potala Palace was fantastic. Instead of Stroll Through Old Barkhor Street we attend Jokhang Temple

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Tibet Highlights Tour: Explore Norbulingka, Drepung Monastery, and Jokhang Temple
Full-Day Tibet Highlights Tour: Explore Norbulingka, Drepung Monastery, and Jokhang Temple
Lhasa

It was absolutely unique tour with very knowledgeable guide Gelek.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Haizi Valley Hiking
Haizi Valley Hiking
Rilong

It was challenging hike with multiple muddy sections . Surrounding views are fantastic

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Shuangqiao Valley Hiking
Shuangqiao Valley Hiking
Rilong

Unique place, great hike

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Changping Valley Hiking
Changping Valley Hiking
Rilong

Great Hike. No luck with weather, it was drizzling 90% of hike time

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wolong Gengda Panda Research Center + Dengsheng Gorge Hiking (3 hours)
Wolong Gengda Panda Research Center + Dengsheng Gorge Hiking (3 hours)
Wolong

Wolong Gengda Panda Research Center is amazing. We saw multiple Pandas and place was not very crowded. Dengsheng Gorge Hiking was not prepared. Stairs were destroyed by recent flooding and we had to turn around . It was muddy with crossing couple of local creeks. It is not a problem for our group if we knew in advance and put proper hiking shoes and proper hiking clothes. But we expect easy hike and were not prepared to actual trail conditions

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Kimi Huang
Kimi
Kimi Huang
Local specialist in Guilin, Guangxi, China | Replied on Jun 04, 2025
Thank you for your feedback and comments. We truly appreciate you taking the time to share your experience. Regarding the Tibet permit, we understand your concerns. The permit process can only begin about two weeks in advance. Our team promptly collected the necessary China visa copies and coordinated with Emmett and Yuanzheng for supplementary documents. Rest assured, everything was under control, and your tour guide informed your group as soon as the permit was obtained. We apologize for... Read more

Thank you for your feedback and comments. We truly appreciate you taking the time to share your experience.

Regarding the Tibet permit, we understand your concerns. The permit process can only begin about two weeks in advance. Our team promptly collected the necessary China visa copies and coordinated with Emmett and Yuanzheng for supplementary documents. Rest assured, everything was under control, and your tour guide informed your group as soon as the permit was obtained.

We apologize for any confusion regarding the missing flight cost from Lhasa to Xi'an. It was our understanding that all group members agreed to the additional payment of at least $150 before the trip. We appreciate your understanding and cooperation.

I'm glad to hear that most of the hotels met your expectations. We apologize for any inconvenience at the Siguniang hotel. Due to its remote location and limited options, it remains the best choice for hiking travelers aiming to maximize their time in the area.

Thank you again for your feedback, and we're delighted you enjoyed the guidance from Michael, Gelek, and Jerry. They are indeed excellent at ensuring a memorable experience.

China Highlights
China | Apr 18 - Apr 28, 2025

Dawn
Dawn D.
Newark, NJ | Reviewed on May 06, 2025
The trip was perfect. It just kept getting better. The variety of activities and the guides were the real standouts. Most of the drivers were very good; one was a bit scary and it was obvious he smoked because the car would wreak a bit when we got in. One guide, Bobo (sp?) picked us up at the airport in Beijing because our guide was busy. We saw him the next day and said "hi," and he pretty much ignored us; same thing when we ran into him again the day after. Seems he could have been a... Read more

The trip was perfect. It just kept getting better. The variety of activities and the guides were the real standouts. Most of the drivers were very good; one was a bit scary and it was obvious he smoked because the car would wreak a bit when we got in. One guide, Bobo (sp?) picked us up at the airport in Beijing because our guide was busy. We saw him the next day and said "hi," and he pretty much ignored us; same thing when we ran into him again the day after. Seems he could have been a little friendlier. The hotel in Shanghai was the best of the bunch. The hotel in Guilin was a good location, but the breakfast was a zoo. The elevators were so crowded it would take a long time just to get downstairs. Nina, Jacob and Li were awesome. We only spent one day w/ Roy. He was good too, but didn't have the same connection w/ him.

All-in-all, a great trip and I would highly recommend Kimkim.

Hotel Review
SSAW Garden Hotel Beijing
Beijing

Great location. Room and facilities were fine.

Authenticity & Character
Location
Great restaurants nearby.
Staff
Cleanliness & Comfort
Local specialist: Carol Wang
Carol
Carol Wang
Local specialist in China | Replied on May 07, 2025
Hi. Dawn
Thank you for your valuable feedback! I am delighted to hear that you enjoyed the trip and found the variety of activities and our guides to be highlights.
I appreciate your comments about the drivers and will address the concerns regarding the one who was less pleasant. I am also sorry to hear about your experience with Bobo. I'll take this feedback on board to ensure that all our guides provide a warm and welcoming atmosphere for our guests. It's great to know that you enjoyed... Read more

Hi. Dawn
Thank you for your valuable feedback! I am delighted to hear that you enjoyed the trip and found the variety of activities and our guides to be highlights.

I appreciate your comments about the drivers and will address the concerns regarding the one who was less pleasant.

I am also sorry to hear about your experience with Bobo. I'll take this feedback on board to ensure that all our guides provide a warm and welcoming atmosphere for our guests.

It's great to know that you enjoyed the hotel in Shanghai and the location of the hotel in Guilin, though I apologize for the breakfast situation. I have told my customer-care team about it, and they will look into ways to improve this for future guests.

Thank you again for your insights. I hope to welcome you back soon!

We did a 5 city tour to Beijing, Xi’an, Cheng...
China | Dec 19 - Jan 3, 2025

I
Irene and Ray C.
Newark, NJ | Reviewed on Jan 23, 2025
We did a 5 city tour to Beijing, Xi’an, Chengdu, Guilin/Yangshuo, and Shanghai. Carol and the China Highlights team was amazing. They arranged for all lodging, transportation, and coordinated private tour guides for each city. We setup our itinerary so that each day had an anchor event or two, and we had flexibility to work with the guide in the evening plans. Here were a few highlights along with our guide name. We recommend all of them highly and would request them again. 1.... Read more

We did a 5 city tour to Beijing, Xi’an, Chengdu, Guilin/Yangshuo, and Shanghai.

Carol and the China Highlights team was amazing. They arranged for all lodging, transportation, and coordinated private tour guides for each city. We setup our itinerary so that each day had an anchor event or two, and we had flexibility to work with the guide in the evening plans.

Here were a few highlights along with our guide name. We recommend all of them highly and would request them again.

1. Beijing - guide was Sally. We ventured to the Forbidden City, Tianamen Square, Great Wall, Hutong Village, Olympic Village, et al. She was extremely thoughtful and had great food recommendations as well

2. Xi’an - Jenny was an amazing guide, high energy and extremely knowledgeable. We saw the terracotta warriors, bike riding the old city walls, shopping and snacking through the Muslim quarter and more.

3. Chengdu - Helen guided us through the Panda base where we saw some of the new baby pandas in their habitat, the Leshan Buddha, evening show with changing masks and we had to have Sichuan local hot pot as well!

4. Guilin/Yangshuo - William did an amazing job showing us around the beautiful countryside via scooter. We also visited the Reed flute cave and elephant rock. The river cruise was great and we had many great local meals.

5. Shanghai - our last stop was with Kris. He took us on a full day tour starting at Shanghai Tower, eating local cuisine at Nanjing road then walking down to the Bund. We also took some time on our own in the French quarter.

Overall a wonderful trip. Highly recommend!

Hotel Reviews
Wyndham Grand Xian South
Xi'an

Amazing location and busy street behind was fun to hang out at night!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hyatt Chengdu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
New World Beijing Hotel
Beijing
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shangri-la Hotel Guilin
Guilin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Yangshuo Riverside Retreat Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
HUALUXE Shanghai Twelve At Hengshan
Shanghai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Carol Wang
Carol
Carol Wang
Local specialist in China | Replied on Jan 24, 2025

Hi, Irene and Ray.
Thank you for sharing your wonderful experience with us!

It’s fantastic to know that China Highlights team and I provided amazing support by arranging your lodging, transportation, and coordinating private tour guides for each city.

We appreciate you highlighting your guides in the 5-city tour to Beijing, Xi’an, Chengdu, Guilin/Yangshuo, and Shanghai. Thank you for your high recommendations! I am delighted that you had a wonderful trip and look forward to helping you plan your next adventure.

Carol

2 weeks in China
China | Nov 22 - Dec 5, 2024

Fiona
Fiona C.
Sunrise Manor, NV | Reviewed on Dec 07, 2024
We had a great 2 weeks in China, with the highlights in Beijing, Xian, Guilin, Yangshou and Zhangjiajie.
Our guides in each city were great. All had excellent knowledge of the history and culture. The guides took my vacation from a standard foreigners visit to an experience.
I appreciated that each guide warm transferred us onto the next guide and city. We had started to develop the relationship with the next guide even before we arrived.
All logistics went well. It’s an awesome benefit...
Read more

We had a great 2 weeks in China, with the highlights in Beijing, Xian, Guilin, Yangshou and Zhangjiajie.
Our guides in each city were great. All had excellent knowledge of the history and culture. The guides took my vacation from a standard foreigners visit to an experience.
I appreciated that each guide warm transferred us onto the next guide and city. We had started to develop the relationship with the next guide even before we arrived.
All logistics went well. It’s an awesome benefit having the personalized touch. I experienced China in the moment as I didn’t need to think ahead on timing or logistics. I’m thankful for Tina, Mervyn, William and Bree. William went well beyond our expectations, he was my favorite guide.

There was a breakdown in communication with Carol and I. In hindsight I should’ve changed specialist as the dissatisfaction was felt immediately.
I would’ve liked to have been presented a wider selection of activities. At times I felt that I was on a ‘vanilla’ packaged tour (Yuk); Hot air balloon flights, motor bike, seats at the front with the 270 degrees view on the Li River cruise are a couple of examples which I would’ve been very happy to spend additional $$$. I was cost focused with Carol so to remove the 5 star hotels. I will always pay extra to for the experience, this wasn’t qualified as a necessity.
I booked 1 activity using GetYourGuide as it wasn’t an option thru KimKim which was weird.
Whilst I signed off on the itinerary, I failed to notice an activity we requested to be removed was still there, caves visit in Guilin. We didn’t do this activity, rather went on the search for antiques. Summer Palace boats activity was included in the itinerary, as it turns out the boats only available in the summer months, our visit was in November.

As I’ve used KimKim previously I know how great it is to have an online catch up with the specialist so the itinerary can be customized. Whilst my wider family and I will continue to use KimKim, I truly understand the criticality of the local specialist relationship. I feel disappointed that we had the plan and simple itinerary rather than something tailored to us. Of course this wasn’t known until we were in each city.

Our guides all made a difference!

We’ll be making the next booking or the next vacation; same time and place as this year.

Hotel Reviews
Moondance Resort
Guilin

Peaceful hotel a few miles outside Yangshou. Rooms are well appointed and the staff were great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Guilin Lijiang Waterfall Hotel

Clean hotel with large bedrooms. Medicore breakfast

Authenticity & Character
Location
Cleanliness & Comfort
Pullman Zhangjiajie Hotel
Zhangjiajie

Excellent but busy hotel. Clean with large bedrooms and many amenities. Breakfast was well organized with a large selection of items. Easy walk to down town for dinner

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eastern House Boutique Hotel

Room and Dining area have recently had a refurbish. It all looks great AC was too cold, it was centrally controlled We had dinner which wasn’t plea

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sunworld Hotel Wangfujing
Beijing

Clean and simple hotel which is well located. Breakfast was included but with minimal options. Abrupt staff on front desk

Authenticity & Character
Location
Close to all Beijing Ring road 2 attractions
Staff
Cleanliness & Comfort
Local specialist: Carol Wang
Carol
Carol Wang
Local specialist in China | Replied on Dec 18, 2024
Dear Fiona, Thank you for sharing your feedback on your recent trip to China. We’re glad to know that you had a wonderful time and that our guides were knowledgeable and helpful. And I'm truly sorry to hear that your experience with me didn't meet your expectations. I understand your disappointment with the limited options and the oversight in the itinerary. I value your feedback and will use it to improve my future work. I'll be more attentive to detail, proactive in suggesting... Read more

Dear Fiona,

Thank you for sharing your feedback on your recent trip to China. We’re glad to know that you had a wonderful time and that our guides were knowledgeable and helpful.

And I'm truly sorry to hear that your experience with me didn't meet your expectations. I understand your disappointment with the limited options and the oversight in the itinerary. I value your feedback and will use it to improve my future work. I'll be more attentive to detail, proactive in suggesting personalized experiences, and open to exploring additional options beyond the assigned packages.

I hope you'll consider giving us another chance to plan a truly unforgettable trip for you and your family.

Sincerely,
Carol

Excellent trip to Japan and China.
China | Jun 1 - Jun 15, 2024

C
C V.
Knoxville, TN | Reviewed on Jun 20, 2024

Excellent trip to Japan and China. Carol made it very easy to complete schedule according to our like and adjusted itinerary favorable to us. Tour guides in Japan and China were very good communicators, knowledgeable of the sites visited, and again adjusted itinerary to complete an amazing trip.

Local specialist: Carol Wang
Carol
Carol Wang
Local specialist in China | Replied on Sep 09, 2024

Hi, CV
Thank you so much for your wonderful review! I am thrilled to hear that you had an excellent trip to Japan and China. It’s great to know that I was able to tailor the itinerary to your preferences and that our tour guides provided you with insightful and enjoyable experiences.

I strive to ensure our clients have memorable adventures, and your feedback reassures me that I am on the right track. If you ever plan another trip or have any questions, please don’t hesitate to reach out. I would love to assist you again!