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Meet and Greet

Our tours are planned by local experts, and they come at very competitive price. In fact, you would spend more in doing it by yourself rather than purchasing our options.
We guarantee high quality services on advantageous terms, thanks to agreements with players that are part of our network.
We save your time: time is the most precious thing – imagine if you could spend it focusing on your business, rather than doing what we could do for you.

Meet & Greet works with a variety of partners to elevates the Italy travel experience by providing a wide range of services, including but not limited to tours and sightseeing, chauffeur services, food and wine experiences, Gondola rides, VIP experiences and railway services like portage services, and station and luggage transfer.

We are active in sustainability: we are the only Italian GSTC certified TO and we got the Travelife Partner status. We have joined the "Tourism Declares" international campaign and we are keeping working to achieve even more ambitious certifications that will show our commitment.
Our tours are 100% carbon neutrals. Where tour activities do generate carbon, we offset this through our partnership with TREES FOR ITALY. This organization plants native tree species across Italy. They not only absorb CO2 and generate cooling shade, but also create habitats and boost biodiversity, supporting native Italian wildlife.
For more info:
https://www.meetandgreetitaly.com/sustainability/

Meet and Greet is part of the following groups: Italy Travel Agents

Featured trips & expertise

Top itineraries and travel advice

Recent Trip Reviews for Meet and Greet

Emi and Francesco were absolutely amazing. Em...
Italy | Apr 18 - Apr 24, 2023

J
Jessica O.
Ashland, MA | Reviewed on Apr 25, 2023

Emi and Francesco were absolutely amazing. Emi did a fantastic job planning the trip of our dreams, while Francesco was fast and accommodating - making our time there a breeze! When our train was canceled last minute, it literally took 10 minutes for them to book us a new way of transport, saving the day and our trip. We will absolutely be using this service again and have already recommended it to all our friends and family. Thank you, thank you! read more

Emi and Francesco were absolutely amazing. Emi did a fantastic job planning the trip of our dreams, while Francesco was fast and accommodating - making our time there a breeze! When our train was canceled last minute, it literally took 10 minutes for them to book us a new way of transport, saving the day and our trip. We will absolutely be using this service again and have already recommended it to all our friends and family. Thank you, thank you!

Hotel Reviews
Rome Times Hotel
Rome

Friendly, accommodating - first-rate service all around. Highly recommend.

Authenticity & Character
Location
A quick walk to some of the best places to see and surrounded by fantastic restaurants.
Staff
Cleanliness & Comfort
Antica Torre di Via Tornabuoni
Florence

Beautiful hotel with friendly staff. Amazing stay all around.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rome in a Day Tour with Colosseum and Vatican Museums guided tours
Rome

Good, semi-private tour. Guide got into a few weird religious things, however, that didn't feel relevant or needed.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence walking tour on Medici's footsteps
Florence

Fantastic and informative walking tour. The guide was funny, smart, and enjoyable to listen to.

Quality of Experience
Guides, Drivers and Staff
Transport
Duomo tour with Brunelleschi's dome, secret terraces and access to Duomo complex museum
Florence

An absolutely amazing tour. The guide was affable and knowledgable - and incredibly patient and comforting when I ended up succumbing to my fear of heights.

Quality of Experience
Guides, Drivers and Staff
Transport
Accademia Gallery Tour
Florence

The tour guide was funny, smart, and enjoyable to listen to. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Uffizi Galleries Tour
Florence

A wonderful experience with a fantastic guide. Thoroughly enjoyed and learned a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Rome Walking Tour
Rome

Beautiful tour that really helps you acclimate to the city. The tour guide was gregarious and funny - we enjoyed learning from her.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emi Carletti
Emi
Emi Carletti
Local specialist in Rome | Replied on Apr 26, 2023

Dear Jessica,
thank you very very much for your kind words. It's been a pleasure taking care of your trip. We've done our best to make it as smooth as possible and we are very happy to managed that. :)
Hope to welcome you, your family and friends in Italy again soon. We'll be here to help!
Ciao!!
Emi and Francesco

2022 Honeymoon in Italy!
Italy | Sep 27 - Oct 11, 2022

Dmitry
Dmitry W.
Middleton, WI | Reviewed on Jan 21, 2023

Worked with KimKim and specifically Cecilia at a local Italian travel agency to plan our honeymoon to Italy in Fall of 2022. It was a breeze to plan, and Cecilia made sure to work in all our requests while still helping us find experiences with best local guides for things we were not sure about. Can't beat the ease, safety, value, and guaranteed high quality experience that kimkim ensures your vacation will be. This was our 3rd trip in different parts of the world that we booked through them... read more

Worked with KimKim and specifically Cecilia at a local Italian travel agency to plan our honeymoon to Italy in Fall of 2022. It was a breeze to plan, and Cecilia made sure to work in all our requests while still helping us find experiences with best local guides for things we were not sure about. Can't beat the ease, safety, value, and guaranteed high quality experience that kimkim ensures your vacation will be. This was our 3rd trip in different parts of the world that we booked through them and we will definitely be back!

Activity Reviews
Pizza and gelato making class
Florence
Quality of Experience
Guides, Drivers and Staff
Best of Venice guided walking tour with gondola ride
Italy
Quality of Experience
Guides, Drivers and Staff
SMALL GROUP TUSCANY WINE AND OLIVE OIL TOUR
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour with the Accademia Gallery
Florence
Quality of Experience
Guides, Drivers and Staff
SEMI PRIVATE - FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel - Small Group Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Capri Day Trip from Sorrento
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
MURANO, BURANO AND TORCELLO EXCURSION
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
COOKING CLASS IN ROME
Rome
Quality of Experience
Guides, Drivers and Staff
Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Amalfi Coast experience from Sorrento
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
PRIVATE VISIT TO THE SORRENTINE HILLS AND A FARM WITH LOCAL TASTINGS
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cecilia Ventura
Cecilia
Cecilia Ventura
Local specialist in Rome | Replied on Feb 14, 2023

Hi Dmitry!
Thank you for all your words. This is the best part of my job <3

A big hug :)

Cecilia

Irregular experience, overall disappointing compared to what kimkim claims to offer
Italy | Aug 23 - Sep 2, 2022

Marcos
Marcos M.
United Kingdom | Reviewed on Sep 11, 2022

Highlight of the experience:
- Meet & Greet responded fastly and efficiently when I needed to cancel and then shortly after rebook the whole trip because of a personal accident I suffered on the day I was supposed to fly to Italy. They were very understanding of the situation and reacted to my input as quickly as possible. Rosanna was the contact through all this challenge an she was very good.

Points for improvement:
- Cecilia took too long to disclose the names of the hotels for my... read more

Highlight of the experience:
- Meet & Greet responded fastly and efficiently when I needed to cancel and then shortly after rebook the whole trip because of a personal accident I suffered on the day I was supposed to fly to Italy. They were very understanding of the situation and reacted to my input as quickly as possible. Rosanna was the contact through all this challenge an she was very good.

Points for improvement:
- Cecilia took too long to disclose the names of the hotels for my appraisal. I became uncomfortable and decided to do my own research. I picked hotels for Rome and for Taormina, but when I communicated these to her she told me the hotels had already been selected and I would have to pay a penalty fee for changing hotels (even though she had not disclosed which hotels she picked at that time).
- In the Rome hotel, I asked Cecilia to make sure breakfast was added to the booking. After the booking was made I asked her to reconfirm breakfast had been added, which she did. When I finally received the detailed itinerary I discovered the breakfast had not been added after all. On the upside, after having been informed what happened (Cecilia was on holiday), Rosanna agreed that Meet & Greet would include breakfast and take care of the associated costs as compensation for Cecilia's mistake.
- The hotel in Sorrento was too far away from city center - I suppose this was intentional in order to provide the guest with a privileged view of the city, which in my case was not nearly worth it. I tried to walk to city center but the way there is not safe as there are no sidewalks and the pedestrians need to dispute space with cars on the road.
- Once again I felt that the travel plan was made by putting together pre-packaged activities, but apparently, there was no concern to see how these pieces would fit together, and how would the final product impact the user experience. As an example, for some activities hotel pick-up was included, while for others it was not. Because of the issue around the location of the hotel, transfers from and back to the hotel were important. I asked Meet & Greet and they said the reason for the disparity was the fact that the hotel pick-up was already included by a supplier of a certain activity, but the same did not happen in other activities. They therefore took no ownership of the user experience as if it were not their problem, just a matter of supplier selection.

Local specialist: Cecilia Ventura
Cecilia
Cecilia Ventura
Local specialist in Rome | Replied on Oct 31, 2022

Hi Marcos,

Thank you for your feedback, reviews are the best way for us to improve our services.
I would say that during our conversation you didn't show me you're not feeling comfortable with the hotels, even before we sent you the documents with all the details, you acted like you wanted to book them on your own, which was 2 months before your departure, that is very soon since we use t send travel documents 1-month before the departure. Anyway, we canceled and modified the hotels on... read more

Hi Marcos,

Thank you for your feedback, reviews are the best way for us to improve our services.
I would say that during our conversation you didn't show me you're not feeling comfortable with the hotels, even before we sent you the documents with all the details, you acted like you wanted to book them on your own, which was 2 months before your departure, that is very soon since we use t send travel documents 1-month before the departure. Anyway, we canceled and modified the hotels on your request and send the travel documents at the start of August.

As already told, we will use this feedback to keep improving our services, maybe we will update our plans scheduling the sending of travel documents accordingly.

Thank you,

Cecilia
Meet and Greet

Cecilia was amazing and very helpful. Me and ...
Italy | Jul 30 - Aug 6, 2022

Ari
Ari F.
Edison, NJ | Reviewed on Aug 07, 2022

Cecilia was amazing and very helpful. Me and my wife had an amazing time. We needed to make multiple adjustments due to the heat and other things and Cecilia made it all happen. Thank you so much!!! read more

Cecilia was amazing and very helpful. Me and my wife had an amazing time. We needed to make multiple adjustments due to the heat and other things and Cecilia made it all happen. Thank you so much!!!

Activity Review
Morning Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cecilia Ventura
Cecilia
Cecilia Ventura
Local specialist in Rome | Replied on Oct 31, 2022

Hi Ari!

Has been a pleasure for me to arrange your trip to Italy! :)
Hoping to have you all here soon <3

Thank you,

Cecilia
Meet and Greet

Go to Italy!
Italy | Feb 12 - Feb 21, 2020

S
Shey C.
Islesboro, ME | Reviewed on Feb 25, 2020

Just back from an amazing family vacation! Emi’s recommendations and planning allowed us to see and experience parts of Rome, Milan, Turin and Florence - both through relaxed self exploration within the cities and small group tours for daylong excursions in smaller towns nearby. The hotels, and train travel she organized made it easy to relax and enjoy the trip. Questions arose while we were traveling, and she was quick to reply - so nice to have a friendly local resource! Would definitely recommend and use this service again for future trips. Thank you Emi!

Local specialist: Emi Carletti
Emi
Emi Carletti
Local specialist in Rome | Replied on Feb 26, 2020

Dear Shey,
it's been a pleasure taking care of your trip and being your "Italian friend"! I usually feel like a guardian angel for our travelers and I am happy you appreciate our assistance service. :)
The most beautiful thing for me is to create not only a peace-of-mind vacation where everything goes smoothly, but also make our travelers feel they are not alone, that they really welcomed, relaxed and assisted. I'm really glad you had a great Italian experience with your family, and that I... read more

Dear Shey,
it's been a pleasure taking care of your trip and being your "Italian friend"! I usually feel like a guardian angel for our travelers and I am happy you appreciate our assistance service. :)
The most beautiful thing for me is to create not only a peace-of-mind vacation where everything goes smoothly, but also make our travelers feel they are not alone, that they really welcomed, relaxed and assisted. I'm really glad you had a great Italian experience with your family, and that I have been a little part of you happiness!
Thank you very much again, waiting for your next trip to Italy! :)
Emi

Italy Trip Review 2019
Italy | Nov 21 - Nov 27, 2019

J
Johnny H.
San Jose, CA | Reviewed on Dec 04, 2019

Valentina has been extremely accommodating throughout the entire process — from proposing an itinerary, to making late changes in our plans due to weather, to ensuring that our trip was going well. Our trip to Italy would not have been the same without her. I would definitely work with her again should I travel back to Italy in the future.

Local specialist: Valentina Boscoscuro
Valentina
Valentina Boscoscuro
Local specialist in Genova | Replied on Jan 17, 2020

Ciao Johnny!
Thank you for your feedback, I am glad you appreciated our service you enjoyed your time in Italy!
I wish you a all the best in this new year and we hope to have the chance to welcome you again in the future.

Best,
Valentina and all the Meet&Greet Staff

We had the most amazing time in Italy!
Italy | Oct 5 - Oct 13, 2019

Narayani
Narayani D.
San Ramon, CA | Reviewed on Oct 26, 2019

Had the most amazing time in Italy. My daughter and I enjoyed our trip to the hilt. The Kimkim team planned it all out very meticulously down to the very last details. The hotels chosen were perfect and so were the tours. Valentina went out of her way to stay in touch and ensure a great vacation. She was forever suggesting places to eat and things to go. A spl. Shout out to her!

You guys are great and I have already recommended you to my friends. I will definitely go with you folks again!

Thanks, Narayani

Local specialist: Valentina Boscoscuro
Valentina
Valentina Boscoscuro
Local specialist in Genova | Replied on Oct 28, 2019

Dear Narayani,
it was a pleasure to assist you while planning your trip to Italy and I am more than happy that you spent a great time with you daughter in our country! You have been a perfect traveller and It was good working with you!
I hope that one day you'll get the chance to return, I have already some ideas for you:-)
I wish you all the best! Valentina

Family Trip to Italy
Italy | Aug 20 - Aug 31, 2019

M
Michael M.
Irvington, NY | Reviewed on Sep 02, 2019

Our trip was amazing and it was thanks to Valentina that we all had a fantastic time. From the start of this process I knew that I would need help planning this vacation. I've planned European trips myself before, but I didn't have the time to do it for this vacation. I knew I needed someone's help and expertise. I described how we like to travel and Valentina really understood our preferences and planned a trip that fit them. A perfect mix of sightseeing and relaxation. Our pizza-making... read more

Our trip was amazing and it was thanks to Valentina that we all had a fantastic time. From the start of this process I knew that I would need help planning this vacation. I've planned European trips myself before, but I didn't have the time to do it for this vacation. I knew I needed someone's help and expertise. I described how we like to travel and Valentina really understood our preferences and planned a trip that fit them. A perfect mix of sightseeing and relaxation. Our pizza-making class was a particular highlight, something we never would have done if Valentina didn't suggest it. And our other guides worked really well with us, especially Benedetta who took us around Verona.

And while on our trip, Valentina was there with helpful tips and suggestions and for any troubleshooting that we needed (there really wasn't much of any). This whole experience was great and exactly what I needed. I would recommend Valentina (and KimKim) to anyone and would gladly work with her again when it comes time to plan my next trip to Italy.

Local specialist: Valentina Boscoscuro
Valentina
Valentina Boscoscuro
Local specialist in Genova | Replied on Sep 02, 2019

Hello Michael,
It is indeed our pleasure to host your beautiful family in Italy! I'm very happy to know that you had a wonderful time and that our service reach your expectations! Is it easy when you deal with perfect travellers :-)
Of course myself and all M&G staff will be glad to work again together in the future for another amazing trip in Italy, I already have some ideas for you!

Best wishes,
Valentina

Salerno - Amalfi Coast
Italy | Jul 20 - Jul 22, 2019

Rosanne
Rosanne R.
Australia | Reviewed on Jul 27, 2019

I had a nice time in Salerno. My drivers were on time and helpful, my guide Anna in Salerno was excellent - she new her history and showed me the old part which I found interesting and even showed me street art which I love to see. It was nice to try some local fare as well and the host was lovely. Everything went well without a problem. The accommodation in Salerno was great - a small boutique hotel next to the train station and not too far from the ferry was perfect.
Well done Emi you did your job as requested. I'll use you again.

Local specialist: Emi Carletti

Italy
Italy | Jun 15 - Jun 21, 2019

K
Kailey P.
Youngstown, OH | Reviewed on Jun 27, 2019

The planning portion with Edmondo and Valentina were great and a huge relief. They worked very hard and efficiently to answer my questions and address my needs. It was nice to have the trains all booked ahead of time. We weren't too excited about our hotel choices, we felt as though they weren't really 4 stars, and the hotel in Florence was out of the way.

During the actual trip, we hit a few snags and we think it may be a miscommunication between KimKim and the tour groups chosen.
In... read more

The planning portion with Edmondo and Valentina were great and a huge relief. They worked very hard and efficiently to answer my questions and address my needs. It was nice to have the trains all booked ahead of time. We weren't too excited about our hotel choices, we felt as though they weren't really 4 stars, and the hotel in Florence was out of the way.

During the actual trip, we hit a few snags and we think it may be a miscommunication between KimKim and the tour groups chosen.
In Rome, we went to our meeting spot for the Skip the Line Colosseum, Palatine Hill, and Roman Forum tour at the designated time (15 minutes prior) as directed on the final itinerary. When we arrived there at Romaround, the desk worker told us that we needed to be there 30 minutes earlier and pushed us to the next tour that was 2 hours later. After killing time, we came back and another couple experienced the same issue. When they asked to be put on an earlier tour, their request was granted...meanwhile, my husband and I sat there with no offer of jumping into that tour. After I spoke to the desk worker, he said at first that we couldn't move up, yet another worker was able to make it happen.
For our Vatican Tour the following day, we experienced the same issue. We were given a choice of 10am or 11:30am, the only requirement being that we show up to the tour agency a half hour early. My husband and I showed up an HOUR early for the 11:30am tour and we were immediately told we had to go on the 12:30pm tour because other people had walked in earlier and took our spots. We feel that an easy solution could be put in place at this particular agency; simply hold the spot for visitors who went through a planning agency (like KimKim), tell walk-ins that there are possible spots available but they need to wait, and if they don't show up, then give those spots to walk-ins.
Giving walk-ins priority over people who made weeks in advance was upsetting. This was also frustrating because we knew we were in a time crunch with a later activity.

Again, I greatly appreciate the time my specialists put into my trip, tailoring it to what we wanted. The timing and level of expertise was above and beyond what I expected. However, I was greatly disappointed in the tour agencies chosen in Rome (Florence and Venice tour agencies were awesome) -- hopefully there are other Rome tour guides you can consult with.

Local specialist: Emi Carletti

Italian
Italy | Jun 3 - Jun 10, 2019

Mick
Mick R.
Payson, AZ | Reviewed on Jun 15, 2019

The whole trip !
Edmondo
Valentina
Andreas
Boris
5 stars for for all

* all of them adjusted to our needs...

Local specialist: Edmondo Boscoscuro
Edmondo
Edmondo Boscoscuro
Local specialist in Rome | Replied on Jun 28, 2019

Ciao Mick,

it has been a pleasure !

I wait for you next year; there are a lot of hidden gems in Italy waiting to be discovered by you,

Ciao

Edmondo