Company Logo for Meet and Greet
Specialists
Reviews for Meet and Greet
Traveler Photos

Meet and Greet

Our tours are planned by local experts, and they come at very competitive price. In fact, you would spend more in doing it by yourself rather than purchasing our options.
We guarantee high quality services on advantageous terms, thanks to agreements with players that are part of our network.
We save your time: time is the most precious thing – imagine if you could spend it focusing on your business, rather than doing what we could do for you.

Meet & Greet works with a variety of partners to elevates the Italy travel experience by providing a wide range of services, including but not limited to tours and sightseeing, chauffeur services, food and wine experiences, Gondola rides, VIP experiences and railway services like portage services, and station and luggage transfer.

We are active in sustainability: we are the only Italian GSTC certified TO and we got the Travelife Partner status. We have joined the "Tourism Declares" international campaign and we are keeping working to achieve even more ambitious certifications that will show our commitment.
Our tours are 100% carbon neutrals. Where tour activities do generate carbon, we offset this through our partnership with TREES FOR ITALY. This organization plants native tree species across Italy. They not only absorb CO2 and generate cooling shade, but also create habitats and boost biodiversity, supporting native Italian wildlife.
For more info:
https://www.meetandgreetitaly.com/sustainability/

Meet and Greet is part of the following groups: Italy Travel Agents

Featured trips & expertise

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Recent Trip Reviews for Meet and Greet

Overall, we enjoyed the trip. It was a bit b...
Italy | Apr 14 - Apr 23, 2025

S
Susan G.
Chicago, IL | Reviewed on Apr 28, 2025
Overall, we enjoyed the trip. It was a bit busy with making transfers every 2 days . It would have been much easier to have our hotel stays closer to the attractions that were scheduled. We had to arrange for taxi/Uber due to the distance. The hotels were nice but not always clean. La Tonnarella was wonderful, clean and we would go again. Hotel Liassidi was not clean and not very special. Super basic and had bed bugs. Pitti Palace was nice, but not very close to the... Read more

Overall, we enjoyed the trip. It was a bit busy with making transfers every 2 days .

It would have been much easier to have our hotel stays closer to the attractions that were scheduled. We had to arrange for taxi/Uber due to the distance.

The hotels were nice but not always clean.

La Tonnarella was wonderful, clean and we would go again.

Hotel Liassidi was not clean and not very special. Super basic and had bed bugs.

Pitti Palace was nice, but not very close to the attractions that were scheduled.

Trevi Palace was nice, but again, it was across town from the colloseum and the Vatican.

Our tour guides, Sarah in Florence, Alex in Rome and Luca in florence were great !

We actuallly did not get a tour of the Royal Gardens in Venice. wondering what happened here ? We did not have vouchers for this .

Luca was wonderful in helping us with this trip and was very responsive.

Ciao'

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Apr 29, 2025
Ciao Susan, Thanks so much for your feedback and review — we’re really happy to hear that overall you enjoyed the trip! 😁 I’m really sorry about the issue with Hotel Liassidi in Venice. This is actually the first time we’ve heard something like that, and we truly regret it. If you happen to have any photos or details, we’d really appreciate it — it would help us look into it further. As for the Royal Gardens tour in Venice, we’re really sorry you missed it. Just as a reminder, our... Read more

Ciao Susan,

Thanks so much for your feedback and review — we’re really happy to hear that overall you enjoyed the trip! 😁

I’m really sorry about the issue with Hotel Liassidi in Venice. This is actually the first time we’ve heard something like that, and we truly regret it. If you happen to have any photos or details, we’d really appreciate it — it would help us look into it further.

As for the Royal Gardens tour in Venice, we’re really sorry you missed it. Just as a reminder, our emergency number was always active during the trip, and we could have stepped in right away to see what went wrong and help sort it out.

Thanks again for your kind words about the guides and the trip overall — and I’m very happy I could help!

All the best,
Luca

Francesco put together an amazing itinerary f...
Italy | Apr 2 - Apr 16, 2025

M
Marlyn C.
Boston, MA | Reviewed on Apr 21, 2025
Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very... Read more

Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very fun and informative. We never felt rushed or hurried! All of our transportation needs were met with comfortable cars, pleasant and helpful drivers. The 2 times they were running late due to unforeseen traffic issues we were notified of the slight delays. Our vacation to Italy was everything we had hoped for and so much more. Working with Francesco, and Luca, who was available when Francesco was not, was the best decision in planning this vacation. They were easily accessible if I had a question and got right back to me if I reached out! For our 1st trip to Italy, not knowing the language or the culture this 16 day adventure was about as stressful free as it could possibly have been. Thank you Francesco, Luca, and KimKim for an unforgettable memory we will cherish forever.

Hotel Reviews
Mediterranean Boutique Hotel

We had the best room in the whole hotel on the 3 rd floor overlooking the beach with balconies on either side of the room. Always a sunny spot with views of sunset and sunrise as well as Mt Stromboli in the distance.

Authenticity & Character
Lovely spacious balconies, nice pool area, beautiful walkways to beach level
Location
Overlooking the beach, easy walking distance to center of town with lots of shops and restaurants
Staff
Very friendly and helpful
Cleanliness & Comfort
Hotel Trevi Rome
Rome

Hotel has rooms in several nearby buildings, very old Italy feel. The most comfortable beds, updates baths, old beautiful buildings

Authenticity & Character
Loved the old buildings while room itself was updated for comfort and convenience
Location
Right in the heart of Trevi Fountain area, lots of food, shops, to pick from right out your door
Staff
So great and helpful
Cleanliness & Comfort
La Ciliegina Lifestyle Hotel
Naples

When we arrived, they wished my husband happy birthday and brought us complimentary drinks up on the roof terrace! Gave wonderful tips for places to eat for dinner. Of course there were more than enough options and we absolutely loved the places they recommended

Authenticity & Character
Each hotel was very unique and different. We loved them all!
Location
Central to so many site and easy to find our way back
Staff
Cleanliness & Comfort
Hotel Zi Teresa
Sorrento

Loved the decor. Very comfortable and spacious rooms

Authenticity & Character
Location
Again, central to much of what we wanted to see
Staff
Front desk staff were always friendly and helpful
Cleanliness & Comfort
Activity Reviews
Pizza cooking class in Naples
Pizza cooking class in Naples
Naples

The one tour that didn’t happen. Went to the location, was told location changed. Went to new location, was told it was back at the original location. We went to dinner elsewhere and gave up. I alerted KimKim to this so they would know of the problem and hopefully not use this class again, they refunded our payment.

Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome

It was an amazing tour so glad we did this

Quality of Experience
Guides, Drivers and Staff
Transport
We got lost looking for the metro and ended up walking all the way to the tour meeting place. Totally our fault in confusing GPS guide. Luckily we had given ourselves more than enough time and enjoyed lots of wonderful sites along the way
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome

Totally worth the time and walking. Loved this!

Quality of Experience
Guides, Drivers and Staff
Transport
Better at finding the meeting spot the second try
Naples Walking Tour With Underground Ruins
Naples Walking Tour With Underground Ruins
Italy

Great guide,Tittie, it was just two of us with her so she totally paced the tour to our needs. Learned so much from her and had a ball!

Quality of Experience
Guides, Drivers and Staff
Transport
Meeting spot at park in front of hotel!
Capri and the Sorrentine Peninsula by boat
Capri and the Sorrentine Peninsula by boat
Italy

Loved this boat ride to Capri! Great guides and boat captain, loved the tour, explanations, and the whole experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Pompeii  Excavations half-day Tour
Pompeii Excavations half-day Tour
Italy

Had a small tour group with a fabulous guide. Francesco was very knowledgeable, shared lots of interesting tidbits, was interesting, fun, and we were awed by the whole experience

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Italy

Stunning views from bus ride along Amalfi Coast and from Amalfi to Ravello, and on the ferry from Positano to Amalfi. As well as the ride back to Sorrento thru the mountains!

Quality of Experience
Perfect amount of time in each city to see and experience each one
Guides, Drivers and Staff
Transport
Day at leisure in Sorrento
Day at leisure in Sorrento
Sorrento

Decided to plan our own walking tour on our last day in Sorrento. I did a google search, mapped out a route and we set off. Loved strolling around the city, finding lots of hidden gems, ended up at the marina for lunch. It was a perfect day and the perfect way to end our stay in Sorrento as we had planned tours on all the other days.

Quality of Experience
Guides, Drivers and Staff
Transport
Took a taxi back to hotel as we have not walked as much as we did these 2 weeks! Exhausted every day but wouldn’t have missed these experiences for anything!❤️
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Apr 22, 2025
Buongiorno Marlyn, Ciao John 🤗 Reading your kind words truly made our day — thank you so much for taking the time to share your experience! It was a real pleasure helping you plan this special adventure, and I’m so glad to hear that everything came together just the way you had hoped. We always aim to create authentic, thoughtful experiences that reflect what’s most important to you, so it means a lot to hear that you enjoyed the charm of the hotels, the ease of the logistics, and the... Read more

Buongiorno Marlyn, Ciao John 🤗

Reading your kind words truly made our day — thank you so much for taking the time to share your experience! It was a real pleasure helping you plan this special adventure, and I’m so glad to hear that everything came together just the way you had hoped.

We always aim to create authentic, thoughtful experiences that reflect what’s most important to you, so it means a lot to hear that you enjoyed the charm of the hotels, the ease of the logistics, and the warmth of our guides and drivers. We’re especially happy that you felt supported and stress-free throughout — that’s exactly the experience we hope every traveler can have!

I was so honored to be part of this journey with you, and we’re so grateful you chose to trust us with your first trip to Italy. We’ll be here whenever you’re ready for your second!

Warmest regards,
Francesco 😎

I loved that Luca was able to answer any ques...
Italy | Mar 7 - Mar 14, 2025

Katy
Katy G.
Dallas, TX | Reviewed on Apr 14, 2025

I loved that Luca was able to answer any questions via the WhatUp app at anytime during our trip.

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Apr 16, 2025

Thank you Katy!!
Appreciate your kind words and I am truly happy you enjoyed your trip! 😍😍

All the best,
Luca

The trip was amazing, would use again in hear...
Italy | Mar 7 - Mar 14, 2025

Brent
Brent S.
Dallas, TX | Reviewed on Mar 30, 2025

The trip was amazing, would use again in heartbeat. Luca was awesome during the planning stage and very responsive while on the trip.

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Mar 31, 2025

Ciao Brent!

I am so happy you enjoyed your trip and thank you so much for the kind words!! 😍
It has been a true pleasure planning your Italy trip and can't wait to have you here again for another round!

All the best!
Luca

Great travel agency and wonderful staff!!
Italy | Mar 7 - Mar 14, 2025

Judith
Judith C.
Flagami, FL | Reviewed on Mar 16, 2025
I did all the planning for this trip for my daughter and grandchildren, but did not go with them. This was a special trip for our 14 year old grandson. Luca helped me from day one and was amazing, especially with choosing excursions that would appeal to my grandson. I corresponded with him nearly every day for several weeks, and he was always very quick to respond and so helpful. He listened to my ideas and guided me with his expertise about the climate for the dates of our trip and... Read more

I did all the planning for this trip for my daughter and grandchildren, but did not go with them. This was a special trip for our 14 year old grandson. Luca helped me from day one and was amazing, especially with choosing excursions that would appeal to my grandson. I corresponded with him nearly every day for several weeks, and he was always very quick to respond and so helpful. He listened to my ideas and guided me with his expertise about the climate for the dates of our trip and which area would be best at that specific date. My daughter thinks I am the best travel agent ever, as they had a wonderful trip with everything being just as we had planned. Luca planned wonderful excursions for them with small group sizes. They were met with your guides promptly with no glitches. Hotels were just as Luca described and I loved that he sent me pictures of each hotel. He suggested many places for them to eat that were reasonably priced, and they loved every one of them. Their favorite part was the Amalfi Coast tour and the boat ride around Capri. Having never used a travel agency before, I was very nervous about this. Luca put me at ease and made it all very easy. I have already recommended your agency to all my friends and told them to ask for Luca.

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Mar 17, 2025
Ciao Judith!! 😊
Thank you so much for this wonderful review! It was such a pleasure helping you plan this special trip for your family. I'm thrilled to hear that everything went as planned and that your loved ones had an unforgettable time in Italy and enjoyed hotels, excursions and (most of all) food!!
I can’t wait to welcome you all back for a new Italian adventure in the future. If there were any small inconveniences along the way, please know that we always strive to make things right...
Read more

Ciao Judith!! 😊
Thank you so much for this wonderful review! It was such a pleasure helping you plan this special trip for your family. I'm thrilled to hear that everything went as planned and that your loved ones had an unforgettable time in Italy and enjoyed hotels, excursions and (most of all) food!!
I can’t wait to welcome you all back for a new Italian adventure in the future. If there were any small inconveniences along the way, please know that we always strive to make things right and ensure their travels are as smooth as possible!
Thanks again for choosing us and recommending us to your friends—it truly means a lot to me!
Looking forward to seeing you all again soon! 🌟🗺️
Luca

Sensational !!
Italy | Oct 23 - Nov 1, 2024

Peter
Peter H.
Australia | Reviewed on Nov 10, 2024
The organisation, transfers and guides, accommodation, quality of the activities and everything about the trip was just sensation!.. would highly recommend ! Read more

The organisation, transfers and guides, accommodation, quality of the activities and everything about the trip was just sensation!.. would highly recommend !

Hotel Review
Hotel Continental
Sorrento

Fantastic facility, Amazing staff, centrally located and great views across the bay to Mt Vesuvius!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi and Positano discovery boat tour in a small group
Amalfi and Positano discovery boat tour in a small group
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emi Carletti

We had an excellent 10 days in Rome and Sorre...
Italy | Oct 23 - Nov 1, 2024

Steven
Steven F.
Australia | Reviewed on Nov 02, 2024
We had an excellent 10 days in Rome and Sorrento. Everything worked well with great transfers, good hotels and excursions. The excursions we went on were all good but in hindsight private tours in Rome would have been better for us. Rome is extremely busy and in groups of 12 plus it’s often hard to hear the guide. The accommodation was as described, clean and of a good standard. Sorrento was an excellent base to explore the Amalfi coast and Pompeii. Read more

We had an excellent 10 days in Rome and Sorrento. Everything worked well with great transfers, good hotels and excursions. The excursions we went on were all good but in hindsight private tours in Rome would have been better for us. Rome is extremely busy and in groups of 12 plus it’s often hard to hear the guide. The accommodation was as described, clean and of a good standard. Sorrento was an excellent base to explore the Amalfi coast and Pompeii.

Hotel Reviews
Royal Suite Trinita dei Monti
Rome

The hotel is in a great location on the Spanish Steps. Drinks in the courtyard at sunset was fantastic. However it is hard to access with luggage via a tiny elevator. The rooms whilst very nice were all quite different eg: our room had an extremely small bathroom but a big bedroom. The hotel only has eight rooms and is one floor is a residential building.

Authenticity & Character
Bathroom in unit 27
Location
Proximity to many attractions and Metro
Staff
Very helpful.
Cleanliness & Comfort
Hotel Continental
Sorrento

Great location close to the old town and the beach/port area. Rooms were spacious, clean, and staff were very helpful. Very quiet of a night to sleeping was easy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room Mate Filippo
Rome

An excellent B&B in the Barberini area. Modern, clean comfortable rooms. Staff were very caring and helpful.

Authenticity & Character
Modern, clean, quiet and well located.
Location
Close to plenty of attractions and the Metro.
Staff
My partner injured her knee travelling to Rome and the staff were very caring and helpful.
Cleanliness & Comfort
The place was spotless.
Activity Reviews
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome

The tour was too big and it was hard to hear the guide. Going to the Coliseum at 11 was too late on the day as the coliseum gets very crowded. We visited the Forum and Palatine Hill before and this could have been done first

Quality of Experience
Smaller groups
Guides, Drivers and Staff
Better audio systems.
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome

The guide was knowledgeable and spoke well. We only passed by the art in the Vatican Museum with little time to appreciate it. We did not see the Raphael room or the Caravaggio’s. It felt like the Vatican Museum was the conveyor belt to the Sistine Chapel. The crush in the Sistine Chapel was awful. The tour of St Peters was good. Having been to Rome previously and seen the Museum etc, I know how good the experience can be. Too many people in small spaces.

Quality of Experience
Guides, Drivers and Staff
Better audio
Pompeii  Excavations half-day Tour
Pompeii Excavations half-day Tour
Italy

Great guide and transport. The guide wasvery knowledgeable and funny. we arrived as the gates opened, so we beat the crowds. Pompeii was an amazing experience and 1/2 say was plenty of time to see the key things.

Quality of Experience
Knowledge of the guide
Guides, Drivers and Staff
Very friendly and knowledgeable
Transport
Great driver on very narrow roads
Amalfi and Positano discovery boat tour in a small group
Amalfi and Positano discovery boat tour in a small group
Sorrento

What a wonderful way to see the Amalfi coast and the towns of Positano and Amalfi. The boat was excellent for 10-12 people. The time we had in both Amalfi and Positano was enough to get a taste of both places. We every had a couple of beers/wines on the trip and this was much appreciated. However a hotel pickup would have been appreciated as we had a 20 minute walk to from the pick up point.

Quality of Experience
The boat, the driver, the guide and the hospitality.
Guides, Drivers and Staff
They loved their jobs.
Transport
Capri self guided day-trip with hydrofoil tickets
Capri self guided day-trip with hydrofoil tickets
Sorrento

At best it’s a fast ferry not a hydrofoil. The trip to Capri was fine but timing of the return trip changed without notice. At one stage we were wondering how we would get home. In the end we got a later ferry. While Capri is nice, it’s very expensive to eat and drink. The Blue Grotto closed in the early afternoon allegedly due to high tide but we suspect it closed due to lack of people.

Quality of Experience
Guides, Drivers and Staff
Transport
Day at leisure in Sorrento
Day at leisure in Sorrento
Sorrento

We organised a cooking class and we had a wonderful day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emi Carletti

Bologna & Verona Italy Trip
Italy | Oct 8 - Oct 16, 2024

Julie
Julie W.
Pequot Lakes, MN | Reviewed on Oct 28, 2024
Overall happy with our Travel Agency experience. Average rating.
Agent: Some confusion over transfers (was a transfer arranged or not). Initial documents stated transfers included between hotels and airport/train station when changing locations. The train between Bologna and Verona we expected a high speed train with assigned seats, unfortunately our outbound trip was on a local/regional, not high speed.
Our agent, Francesco, did a good job in recommending Verona as a second city to visit....
Read more

Overall happy with our Travel Agency experience. Average rating.
Agent: Some confusion over transfers (was a transfer arranged or not). Initial documents stated transfers included between hotels and airport/train station when changing locations. The train between Bologna and Verona we expected a high speed train with assigned seats, unfortunately our outbound trip was on a local/regional, not high speed.
Our agent, Francesco, did a good job in recommending Verona as a second city to visit. Unexpectedly, he was unavailable just before we left. Luckily a co-worker, Luca stepped in to figure out the last minute details. The recommended hotel in Verona was nice, however our room overlooked an alley with garbage bins just below our window. We heard people getting rid of trash and garbage trucks all night, especially Saturday, which made it a bit hard to get a good sleep. It would have been nice for our agent to ensure we had a room with less noise. The last time we used KimKim (Slovenia 2019) our hotels and room views were amazing, so we were a bit disappointed. The restaurant recommendations were very generic. We had better luck asking in the hotels.
We had several tours arranged. Private 2 hour tour Bologna highlights and tastes. - disappointing overall. Didn’t get a true feel for the city and got a couple nibbles of cheese, balsamic, etc. and inferior pasta from a fast food type restaurant. Guide nice, but not highly knowledgeable. Very generic, same tour as a group of 10-20 no doubt. Day trip to Parma for cheese and ham - Excellent tour, although I would not term it small group as we had 15-20 of us. Ravenna day trip - not small group, but good tour, was the official tourist office tour.
Verona 2-3 hour overview private tour - excellent guide (Priscilla) with a background in art history and music. She was truly awesome. the tour was well organized in the route and information. She even had charts and maps to help us understand the different periods of history. She was a gifted teacher and a very lovely person. Our private wine tour was different than other tours we have been on in that we had a driver to 2 wineries at which we had tours with winery staff. We enjoyed both stops very much and had a very enjoyable afternoon. Our driver was very kind and professional.
We ended up back in Bologna for a day before flying out. Good suggestion from Francisco to take the trolley to San Luca.
The morning of our flight the transfer was set up an hour too early (at 6am). We were not allowed to check in to our flight until 7:20 so had an hour to kill with all our luggage.

Hotel Reviews
Hotel Colomba D'Oro
Verona

Nice, small hotel in an excellent location. Just a couple blocks from the main Piazza, which is lovely. Unfortunately our room looked out on an alley with big garbage bins under our window. It was very noisy all night with trash being thrown and garbage trucks stopping (especially Sat night). Made a bit hard to get a good sleep. Hotel breakfast ok, nothing special. The breakfast staff and coffee at the table were very nice. Front desk staff were friendly and professional. The room was spacious and clean.

Authenticity & Character
Quaint, old building, lots of character
Location
Near Piazza Bra
Staff
Professional and kind
Cleanliness & Comfort
Very clean. Our particular room heard noise from garbage bins below window all night.
Royal Hotel Carlton
Bologna

Nice, medium large hotel. Spacious, comfortable rooms. Breakfast large but quality only medium for price of hotel rooms. Nice common spaces to relax. Friendly, professional staff. Loved the courtyard to get fresh air and enjoy a drink before supper. Meeting rooms well appointed.

Authenticity & Character
Rooms clean, furnishings a bit worn, but comfortable. Common areas very comfortable for lounging, lovely outdoor courtyard.
Location
Close to train station. Not too far to walk to center, restaurants, attractions.
Staff
All kind, helpful and professional.
Cleanliness & Comfort
Clean. Furnishings and carpet could use an update soon, but still very comfortable.
Activity Reviews
Private Verona Highlights Walking Tour an Arena Skip-The-line
Private Verona Highlights Walking Tour an Arena Skip-The-line
Verona

Excellent tour. Our guide, Priscilla, made all the difference. She has a background in art history and music and is able to bring the beauty and history of Verona alive. The tour was well planned out, Priscilla even had maps and charts to help us understand Verona through the centuries. A++

Quality of Experience
A highlight of our time in Verona.
Guides, Drivers and Staff
Excellent guide. Knowledgeable, personable, kind, interesting and educational content.
Parma Cheese & Ham Factory tour
Parma Cheese & Ham Factory tour
Italy

Very interesting and tasty day trip.

Quality of Experience
Very interesting and unique to the Parma area.
Guides, Drivers and Staff
Knowledgeable, professional, courteous.
Transport
Large van from Parma to factories.
PRIVATE AMARONE WINE & FOOD ROUTE IN A SMALL GROUP
PRIVATE AMARONE WINE & FOOD ROUTE IN A SMALL GROUP
Verona

Private transport to 2 wineries. Private tour with winery staff at each location, plus wine tastings. Went to very small and a medium-sized winery. Both have a very interesting history and excellent wines. Enjoyed seeing differences.

Quality of Experience
Both very special wineries. Love the family connection/history and the staff’s love of the area and it’s wines.
Guides, Drivers and Staff
Winery staff well versed in both wine knowledge plus the history and workings of the winery.
Transport
Comfy.
Local specialist: Francesco Ferraiuolo

Great!!!
Italy | Oct 17 - Oct 23, 2024

G
Gail B.
Chicago, IL | Reviewed on Oct 24, 2024
Francesco did an amazing job! Although I had one little hiccup, no fault of KimKim or Francesco, it was me - he worked to get it resolved and it was even on a Sunday afternoon when he was not working!!!! He is the best! I have used KimKim twice now in Morocco and Italy & both times they exceeded my expectations. I will use them again when the need comes up. Thank you Francesco and your whole team - amazing trip!!!! Read more

Francesco did an amazing job! Although I had one little hiccup, no fault of KimKim or Francesco, it was me - he worked to get it resolved and it was even on a Sunday afternoon when he was not working!!!! He is the best!

I have used KimKim twice now in Morocco and Italy & both times they exceeded my expectations. I will use them again when the need comes up.

Thank you Francesco and your whole team - amazing trip!!!!

Hotel Reviews
Relais 147
Taormina (ME)

Beautiful!!! great location and beautiful property - Rohid was extremely friendly, helpful, and nice. I loved my stay here. It's right in the middle of everywhere you want to be in Taormina - you just need to walk out the front doo.

Authenticity & Character
Location
so easy to get wherever you wanted to be, or stay local and explore the many restaurants and shops
Staff
Cleanliness & Comfort
Hotel brunaccini
Palermo

This not my type of hotel. I am long past the age of "slumming it". And as a solo traveler did not feel safe. The hotel, while very nice on the inside is right in the middle of the slums. Right below my balcony, that was on an alley, was homeless people. I did not feel safe here at all. As soon as I walked in the front door, while I was waiting to check in, I knew I had to leave. I just had a feeling that it was not a good place for me to be. First the front door to the hotel is always locked - you have to be buzzed in. This should tell you something about the area. The hotel staff is rude and arrogant. They are not helpful and definitely NOT pleasant to interact with. I had a 3-night stay and left after the first night. I paid for 2 nights somewhere else and lost money just to get out of there. The only reason I stayed the first night was because I got there later in the day and did not want to leave in the dark. The noise level is ridiculous, and in the evening there was a band that played in the courtyard alley until midnight - loudly. The room was large, but lighting was terrible, the bathroom lighting was the worst. The only thing that comes to mind is a saying we use at work - The hotel is like putting lipstick on a pig. I don't care how "nice" you make it - the location and rudeness of the staff will never make it nice......

Authenticity & Character
Location
everything! awful area - not safe
Staff
Rude and arrogant - and I don't even know why - it's not a Four Seasons....
Cleanliness & Comfort
Bed & pillows extremely uncomfortable. Poorly stocked mini bar, bad lighting
Activity Review
Palermo Street Food Tour
Palermo Street Food Tour
Palermo

did not take this, skipped the tour to leave the area, cannot comment

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Oct 30, 2024
Hello Gail! Thank you so much for your kind words! I’m really glad to hear that you had a great experience overall and that I could help resolve the little hiccup you faced. It truly means a lot to me to know that I made a positive impact on your trip. I'm genuinely sorry to hear about your experience with the hotel in Palermo. Your feedback is incredibly valuable, and I will certainly take your comments into account to ensure better accommodations in the future. Your safety and comfort are... Read more

Hello Gail!

Thank you so much for your kind words! I’m really glad to hear that you had a great experience overall and that I could help resolve the little hiccup you faced. It truly means a lot to me to know that I made a positive impact on your trip.

I'm genuinely sorry to hear about your experience with the hotel in Palermo. Your feedback is incredibly valuable, and I will certainly take your comments into account to ensure better accommodations in the future. Your safety and comfort are my top priorities, and I appreciate you sharing your thoughts with me.

Thank you once again for trusting me with your travel!

Best,
Francesco 😊

The 9/25 morning Milan city tour was cancelle...
Italy | Sep 23 - Oct 2, 2024

J
Jessica W.
San Jose, CA | Reviewed on Oct 17, 2024
The 9/25 morning Milan city tour was cancelled without notifying us. We waited at the meeting point for a long time. After contacting the local support, another activity was arranged at noon but it was only the Duomo visit for 1.5 hours vs. the planned morning activity for 4 hours.
The 10/2 driver pick up was late for 30 minutes.
We believe we should have some refund for the activity that did not happen as planned. Read more

The 9/25 morning Milan city tour was cancelled without notifying us. We waited at the meeting point for a long time. After contacting the local support, another activity was arranged at noon but it was only the Duomo visit for 1.5 hours vs. the planned morning activity for 4 hours.
The 10/2 driver pick up was late for 30 minutes.

We believe we should have some refund for the activity that did not happen as planned.

Hotel Review
C-hotels Club
Firenze

One of the receptionists is very friendly.

Location
It is very close to the train station
Staff
One of the staff is very friendly and helpful
Cleanliness & Comfort
Activity Reviews
GUIDED WALK THROUGH THE CENTER WITH PRIORITY ACCESS TO THE DUOMO CATHEDRAL AND ITS ROOFTOP TERRACES
GUIDED WALK THROUGH THE CENTER WITH PRIORITY ACCESS TO THE DUOMO CATHEDRAL AND ITS ROOFTOP TERRACES
Milan

The activity didn’t happen as planned until we contact the local support. We were informed it was cancelled. Then they arranged a noon activity to visit thr Duomo only.

DIVE INTO MILANESE TRADITION: A LIVELY SMALL GROUP STREET FOOD APERITIVO TOUR
DIVE INTO MILANESE TRADITION: A LIVELY SMALL GROUP STREET FOOD APERITIVO TOUR
Milan
Guides, Drivers and Staff
The guide Anna is very friendly.
LA SPEZIA AND ITS CULINARY TRADITION: ITINERANT TOUR TO TASTE THE BEST PRODUCTS OF THE CITY
LA SPEZIA AND ITS CULINARY TRADITION: ITINERANT TOUR TO TASTE THE BEST PRODUCTS OF THE CITY
La Spezia

Be prepared to have a big stomach as the food quantity is a lot. There are 1 big piece of focaccia bread, 1 big piece of la pia, then pesto pasta, then 2 kinds of mussels, the gelato. It is good to try local food but I think it is better to spread out the time to eat them.

Quality of Experience
The guide is very nice.
Guides, Drivers and Staff
FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR (LUNCH AND WINE TASTING)
FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR (LUNCH AND WINE TASTING)
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
PASTA LOVERS COOKING CLASS: LEARN TO COOK TAGLIATELLE, RAVIOLI, AND TIRAMISÙ
PASTA LOVERS COOKING CLASS: LEARN TO COOK TAGLIATELLE, RAVIOLI, AND TIRAMISÙ
Florence

I was against this activity originally. It turns out a fun thing to do.

Quality of Experience
Accademia Gallery Tour
Accademia Gallery Tour
Florence
Quality of Experience
FULL DAY TOUR TO LAKE COMO AND BELLAGIO
FULL DAY TOUR TO LAKE COMO AND BELLAGIO
Milan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Oct 24, 2024
Ciao Jessica 😁
Thank you for finding time to write this review, I really appreciate it!
I am truly sorry to see you were disappointed by the tour in Milan. I completely understand and know it was not the one planned, but since we were also informed last minute of the tour not running that day, I tried to propose you the best option to at least let you see the cathedral. Since clients happiness is our top priority during their trip, I am more than glad to offer you a refund for the walking...
Read more

Ciao Jessica 😁
Thank you for finding time to write this review, I really appreciate it!
I am truly sorry to see you were disappointed by the tour in Milan. I completely understand and know it was not the one planned, but since we were also informed last minute of the tour not running that day, I tried to propose you the best option to at least let you see the cathedral. Since clients happiness is our top priority during their trip, I am more than glad to offer you a refund for the walking part of the tour that has not been done as planned. As for the transfer of 10/2, unfortunately there was heavy traffic that day due to a strike, and therefore we managed to assist you in the best way possible, but unfortunately the situation was beyond our control, sorry for that!
I truly appreciate all your feedback on activities and hotels, it really helps me understand what can go and what not for future travelers! 😉
I hope you enjoyed your Italian trip and all the overall planning! I remain completely available in case you wish to come back one day and can't wait to plan a new trip for you!
Best regards,
Luca