Meet and Greet

Emi and Francesco were absolutely amazing. Emi did a fantastic job planning the trip of our dreams, while Francesco was fast and accommodating - making our time there a breeze! When our train was canceled last minute, it literally took 10 minutes for them to book us a new way of transport, saving the day and our trip. We will absolutely be using this service again and have already recommended it to all our friends and family. Thank you, thank you! read more

Emi and Francesco were absolutely amazing. Emi did a fantastic job planning the trip of our dreams, while Francesco was fast and accommodating - making our time there a breeze! When our train was canceled last minute, it literally took 10 minutes for them to book us a new way of transport, saving the day and our trip. We will absolutely be using this service again and have already recommended it to all our friends and family. Thank you, thank you!

Hotel Reviews

Rome Times Hotel

Rome

Friendly, accommodating - first-rate service all around. Highly recommend.

Authenticity & Character

Location

A quick walk to some of the best places to see and surrounded by fantastic restaurants.

Staff

Cleanliness & Comfort

Antica Torre di Via Tornabuoni

Florence

Beautiful hotel with friendly staff. Amazing stay all around.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rome in a Day Tour with Colosseum and Vatican Museums guided tours

Rome

Good, semi-private tour. Guide got into a few weird religious things, however, that didn't feel relevant or needed.

Quality of Experience

Guides, Drivers and Staff

Transport

Florence walking tour on Medici's footsteps

Florence

Fantastic and informative walking tour. The guide was funny, smart, and enjoyable to listen to.

Quality of Experience

Guides, Drivers and Staff

Transport

Duomo tour with Brunelleschi's dome, secret terraces and access to Duomo complex museum

Florence

An absolutely amazing tour. The guide was affable and knowledgable - and incredibly patient and comforting when I ended up succumbing to my fear of heights.

Quality of Experience

Guides, Drivers and Staff

Transport

Accademia Gallery Tour

Florence

The tour guide was funny, smart, and enjoyable to listen to. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

Uffizi Galleries Tour

Florence

A wonderful experience with a fantastic guide. Thoroughly enjoyed and learned a lot.

Quality of Experience

Guides, Drivers and Staff

Transport

Rome Walking Tour

Rome

Beautiful tour that really helps you acclimate to the city. The tour guide was gregarious and funny - we enjoyed learning from her.

Quality of Experience

Guides, Drivers and Staff

Transport

Worked with KimKim and specifically Cecilia at a local Italian travel agency to plan our honeymoon to Italy in Fall of 2022. It was a breeze to plan, and Cecilia made sure to work in all our requests while still helping us find experiences with best local guides for things we were not sure about. Can't beat the ease, safety, value, and guaranteed high quality experience that kimkim ensures your vacation will be. This was our 3rd trip in different parts of the world that we booked through them... read more

Worked with KimKim and specifically Cecilia at a local Italian travel agency to plan our honeymoon to Italy in Fall of 2022. It was a breeze to plan, and Cecilia made sure to work in all our requests while still helping us find experiences with best local guides for things we were not sure about. Can't beat the ease, safety, value, and guaranteed high quality experience that kimkim ensures your vacation will be. This was our 3rd trip in different parts of the world that we booked through them and we will definitely be back!

Activity Reviews

Pizza and gelato making class

Florence

Quality of Experience

Guides, Drivers and Staff

Best of Venice guided walking tour with gondola ride

Italy

Quality of Experience

Guides, Drivers and Staff

SMALL GROUP TUSCANY WINE AND OLIVE OIL TOUR

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Walking tour with the Accademia Gallery

Florence

Quality of Experience

Guides, Drivers and Staff

SEMI PRIVATE - FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican & Sistine Chapel - Small Group Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Capri Day Trip from Sorrento

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

MURANO, BURANO AND TORCELLO EXCURSION

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

COOKING CLASS IN ROME

Rome

Quality of Experience

Guides, Drivers and Staff

Colosseum, Roman Forums and Palatine Hill

Rome

Quality of Experience

Guides, Drivers and Staff

Amalfi Coast experience from Sorrento

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

PRIVATE VISIT TO THE SORRENTINE HILLS AND A FARM WITH LOCAL TASTINGS

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Highlight of the experience:
- Meet & Greet responded fastly and efficiently when I needed to cancel and then shortly after rebook the whole trip because of a personal accident I suffered on the day I was supposed to fly to Italy. They were very understanding of the situation and reacted to my input as quickly as possible. Rosanna was the contact through all this challenge an she was very good.

Points for improvement:
- Cecilia took too long to disclose the names of the hotels for my... read more

Highlight of the experience:
- Meet & Greet responded fastly and efficiently when I needed to cancel and then shortly after rebook the whole trip because of a personal accident I suffered on the day I was supposed to fly to Italy. They were very understanding of the situation and reacted to my input as quickly as possible. Rosanna was the contact through all this challenge an she was very good.

Points for improvement:
- Cecilia took too long to disclose the names of the hotels for my appraisal. I became uncomfortable and decided to do my own research. I picked hotels for Rome and for Taormina, but when I communicated these to her she told me the hotels had already been selected and I would have to pay a penalty fee for changing hotels (even though she had not disclosed which hotels she picked at that time).
- In the Rome hotel, I asked Cecilia to make sure breakfast was added to the booking. After the booking was made I asked her to reconfirm breakfast had been added, which she did. When I finally received the detailed itinerary I discovered the breakfast had not been added after all. On the upside, after having been informed what happened (Cecilia was on holiday), Rosanna agreed that Meet & Greet would include breakfast and take care of the associated costs as compensation for Cecilia's mistake.
- The hotel in Sorrento was too far away from city center - I suppose this was intentional in order to provide the guest with a privileged view of the city, which in my case was not nearly worth it. I tried to walk to city center but the way there is not safe as there are no sidewalks and the pedestrians need to dispute space with cars on the road.
- Once again I felt that the travel plan was made by putting together pre-packaged activities, but apparently, there was no concern to see how these pieces would fit together, and how would the final product impact the user experience. As an example, for some activities hotel pick-up was included, while for others it was not. Because of the issue around the location of the hotel, transfers from and back to the hotel were important. I asked Meet & Greet and they said the reason for the disparity was the fact that the hotel pick-up was already included by a supplier of a certain activity, but the same did not happen in other activities. They therefore took no ownership of the user experience as if it were not their problem, just a matter of supplier selection.

Cecilia was amazing and very helpful. Me and my wife had an amazing time. We needed to make multiple adjustments due to the heat and other things and Cecilia made it all happen. Thank you so much!!! read more

Cecilia was amazing and very helpful. Me and my wife had an amazing time. We needed to make multiple adjustments due to the heat and other things and Cecilia made it all happen. Thank you so much!!!

Activity Review

Morning Colosseum, Roman Forums and Palatine Hill

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Just back from an amazing family vacation! Emi’s recommendations and planning allowed us to see and experience parts of Rome, Milan, Turin and Florence - both through relaxed self exploration within the cities and small group tours for daylong excursions in smaller towns nearby. The hotels, and train travel she organized made it easy to relax and enjoy the trip. Questions arose while we were traveling, and she was quick to reply - so nice to have a friendly local resource! Would definitely recommend and use this service again for future trips. Thank you Emi!

Valentina has been extremely accommodating throughout the entire process — from proposing an itinerary, to making late changes in our plans due to weather, to ensuring that our trip was going well. Our trip to Italy would not have been the same without her. I would definitely work with her again should I travel back to Italy in the future.

Had the most amazing time in Italy. My daughter and I enjoyed our trip to the hilt. The Kimkim team planned it all out very meticulously down to the very last details. The hotels chosen were perfect and so were the tours. Valentina went out of her way to stay in touch and ensure a great vacation. She was forever suggesting places to eat and things to go. A spl. Shout out to her!

You guys are great and I have already recommended you to my friends. I will definitely go with you folks again!

Thanks, Narayani

Our trip was amazing and it was thanks to Valentina that we all had a fantastic time. From the start of this process I knew that I would need help planning this vacation. I've planned European trips myself before, but I didn't have the time to do it for this vacation. I knew I needed someone's help and expertise. I described how we like to travel and Valentina really understood our preferences and planned a trip that fit them. A perfect mix of sightseeing and relaxation. Our pizza-making... read more

Our trip was amazing and it was thanks to Valentina that we all had a fantastic time. From the start of this process I knew that I would need help planning this vacation. I've planned European trips myself before, but I didn't have the time to do it for this vacation. I knew I needed someone's help and expertise. I described how we like to travel and Valentina really understood our preferences and planned a trip that fit them. A perfect mix of sightseeing and relaxation. Our pizza-making class was a particular highlight, something we never would have done if Valentina didn't suggest it. And our other guides worked really well with us, especially Benedetta who took us around Verona.

And while on our trip, Valentina was there with helpful tips and suggestions and for any troubleshooting that we needed (there really wasn't much of any). This whole experience was great and exactly what I needed. I would recommend Valentina (and KimKim) to anyone and would gladly work with her again when it comes time to plan my next trip to Italy.

I had a nice time in Salerno. My drivers were on time and helpful, my guide Anna in Salerno was excellent - she new her history and showed me the old part which I found interesting and even showed me street art which I love to see. It was nice to try some local fare as well and the host was lovely. Everything went well without a problem. The accommodation in Salerno was great - a small boutique hotel next to the train station and not too far from the ferry was perfect.
Well done Emi you did your job as requested. I'll use you again.

The planning portion with Edmondo and Valentina were great and a huge relief. They worked very hard and efficiently to answer my questions and address my needs. It was nice to have the trains all booked ahead of time. We weren't too excited about our hotel choices, we felt as though they weren't really 4 stars, and the hotel in Florence was out of the way.

During the actual trip, we hit a few snags and we think it may be a miscommunication between KimKim and the tour groups chosen.
In... read more

The planning portion with Edmondo and Valentina were great and a huge relief. They worked very hard and efficiently to answer my questions and address my needs. It was nice to have the trains all booked ahead of time. We weren't too excited about our hotel choices, we felt as though they weren't really 4 stars, and the hotel in Florence was out of the way.

During the actual trip, we hit a few snags and we think it may be a miscommunication between KimKim and the tour groups chosen.
In Rome, we went to our meeting spot for the Skip the Line Colosseum, Palatine Hill, and Roman Forum tour at the designated time (15 minutes prior) as directed on the final itinerary. When we arrived there at Romaround, the desk worker told us that we needed to be there 30 minutes earlier and pushed us to the next tour that was 2 hours later. After killing time, we came back and another couple experienced the same issue. When they asked to be put on an earlier tour, their request was granted...meanwhile, my husband and I sat there with no offer of jumping into that tour. After I spoke to the desk worker, he said at first that we couldn't move up, yet another worker was able to make it happen.
For our Vatican Tour the following day, we experienced the same issue. We were given a choice of 10am or 11:30am, the only requirement being that we show up to the tour agency a half hour early. My husband and I showed up an HOUR early for the 11:30am tour and we were immediately told we had to go on the 12:30pm tour because other people had walked in earlier and took our spots. We feel that an easy solution could be put in place at this particular agency; simply hold the spot for visitors who went through a planning agency (like KimKim), tell walk-ins that there are possible spots available but they need to wait, and if they don't show up, then give those spots to walk-ins.
Giving walk-ins priority over people who made weeks in advance was upsetting. This was also frustrating because we knew we were in a time crunch with a later activity.

Again, I greatly appreciate the time my specialists put into my trip, tailoring it to what we wanted. The timing and level of expertise was above and beyond what I expected. However, I was greatly disappointed in the tour agencies chosen in Rome (Florence and Venice tour agencies were awesome) -- hopefully there are other Rome tour guides you can consult with.

The whole trip !
Edmondo
Valentina
Andreas
Boris
5 stars for for all

* all of them adjusted to our needs...