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Meet and Greet

Our tours are planned by local experts, and they come at very competitive price. In fact, you would spend more in doing it by yourself rather than purchasing our options.
We guarantee high quality services on advantageous terms, thanks to agreements with players that are part of our network.
We save your time: time is the most precious thing – imagine if you could spend it focusing on your business, rather than doing what we could do for you.

Meet & Greet works with a variety of partners to elevates the Italy travel experience by providing a wide range of services, including but not limited to tours and sightseeing, chauffeur services, food and wine experiences, Gondola rides, VIP experiences and railway services like portage services, and station and luggage transfer.

We are active in sustainability: we are the only Italian GSTC certified TO and we got the Travelife Partner status. We have joined the "Tourism Declares" international campaign and we are keeping working to achieve even more ambitious certifications that will show our commitment.
Our tours are 100% carbon neutrals. Where tour activities do generate carbon, we offset this through our partnership with TREES FOR ITALY. This organization plants native tree species across Italy. They not only absorb CO2 and generate cooling shade, but also create habitats and boost biodiversity, supporting native Italian wildlife.
For more info:
https://www.meetandgreetitaly.com/sustainability/

Meet and Greet is part of the following groups: Italy Travel Agents

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Recent Trip Reviews for Meet and Greet

60th birthday Trip of a Lifetime to Italy
Italy | Apr 19 - May 20, 2025

Ronda
Ronda E.
Kahului, HI | Reviewed on Aug 03, 2025
Francesco helped me arrange my 60th birthday Trip of a Lifetime to Italy. The time difference was a brutal 12 hours, but he worked around that with me to plan. He was so patient with my dithering, gently urging me to book before everything sold out. He listened to me when I said that since I was traveling alone and did not speak Italian, I was going to need boots-on-the-ground help. He arranged for transfers and basically just someone to be there to guide me. It was truly worth the... Read more

Francesco helped me arrange my 60th birthday Trip of a Lifetime to Italy. The time difference was a brutal 12 hours, but he worked around that with me to plan. He was so patient with my dithering, gently urging me to book before everything sold out. He listened to me when I said that since I was traveling alone and did not speak Italian, I was going to need boots-on-the-ground help. He arranged for transfers and basically just someone to be there to guide me. It was truly worth the extra cost of using Kimkim as to have them there for me when I needed it.

Thank you also to Luca, Giovanni, and someone else whose name I can't remember .... probably the whole Italian team! They were there for me when I couldn't find my driver, couldn't find and therefore missed the boat on Burano, missed my train, fell down and missed my gondola ride. I'm sure I was just their worst client ever, but they never made me feel stupid (although I certainly did), and were so nice while I was freaking out. And, yes, they helped me get myself out of the situation I was in.

As for the trip itself, I was very pleased. The hotels were all small boutique and in the city central. I hadn't known of any of them, but now that I've been there, I realized they are where I would have chosen to stay. They were also helpful when I lost my cell phone in a taxi and when I forgot my camera after checking out. The trains were comfortable and efficient. The personal drivers were great and, except for the poor fellow in Rome, extremely kind. In Sorrento he even stopped to pick flowers for me!

The only thing that wasn't pleased with was one of the vendors. They advertised their tour as including a location but then it wasn't part of the tour. Kimkim basically just told me that they had been informed of the change but neglected to pass it on to me. I wish they would have because I would have changed tours. It was disappointing to watch other tours go into the location while I had to figure out how to do it on my own. I eventually was able to go in, but without a guide, it was much less seamless and less informational than is should have been.

All in all, I loved every minute of it and am trying to plan a return trip in the next couple of years. Maybe I'll take my family this time since everyone was astonished that I was traveling alone. And, I did miss them terribly since I was gone for over a month.

Grazie mille, Francesco!! I hope that you don't get another client like myself for awhile. I know I was a handful. But I so so appreciate you helping me to plan and execute the trip I've been dreaming of for over 45 years!

Hotel Reviews
Il Chiostro del Carmine
Siena

Hotel is charming and well placed in the city. No elevator, so that was a bummer. I could see that the outside seating location would be fabulous but it was too cold when I was there so it wasn't open. The room and bathroom were very spacious, but the layout was not optimal. All this extra space in the bathroom, but the shower was very small and hard to navigate. I'm only 5'4" and struggled. The included breakfast was not appealing and I skipped it.

Authenticity & Character
Location
Staff
Helped me with my luggage both arriving and departing. That was so appreciated since there was no elevator.
Cleanliness & Comfort
Oddly small shower in an otherwise huge bathroom. Of course it's older which shows.
FH55 Hotel Calzaiuoli
Firenze

Perfect location and it was extremely nice. Loved the fact that it had an elevator. Staff was friendly and helpful. The breakfast was fantastic and worth making the effort to stop by each morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean. The bathroom was well laid out.
Alla Marina Affittacamere
Riomaggiore

Small and cozy. SPECTACULAR view! The host/staff were so very nice.

Authenticity & Character
Location
THE VIEW!!
Staff
Very helpful.
Cleanliness & Comfort
Room was spacious. Bathroom was large enough but the shower on the small side and hard to maneuver in.
Clerici Boutique Hotel
MILAN

Good location. Lovely room, spacious and well appointed. GREAT STAFF!! They were so very helpful and accommodating.

Authenticity & Character
Location
Staff
So very helpful. I had forgotten my cell phone in a taxi and they helped me track it down. Also chased down the taxi after I checked out to give me my camera that I had left somewhere!
Cleanliness & Comfort
Very clean. The room was relaxing and well spaced. Bathroom was a great size and had a nice large shower.
Hotel Canaletto
Venice

3.5 Stars: Superb location. Breakfast was very nice. The hotel main floor was modern and clean, but the room I was given was run down. Apparently they are redoing the rooms [they look fabulous on line], but mine room was obviously still on the to-do list. It was dingy, the furniture didn't work well (doors either wouldn't stay shut or you had to fight to open them), and it was just dark. The bathroom was a struggle. The shower stall was so small that I literally had to open the door when I wanted to raise my arms up or turn around. Considering I am 5'4", that's just too small.

Authenticity & Character
Location
Staff
Nice but not at the front desk at times. They require that you leave your room key with them. But multiple times I had to just leave it and go since they were not there and I could no longer wait.
Cleanliness & Comfort
The room I got did not match the lobby. Very run down. The updated rooms look really nice online, but that is not what I got.
Albergo Rossini 1936 Small & Charming
Bologna

I DID NOT STAY HERE. I STAYED AT THE ART HOTEL COMMERCIANTI. This review is for the ART HOTEL COMMERCIANTI. Awesome location. Very helpful staff. Breakfast had variety and was worth stopping in the morning. Both the room and the bathroom were clean and spacious, easy to move around in.

Authenticity & Character
Location
Right at the heart of the town. The piazza was very busy with music and performers.
Staff
Cleanliness & Comfort
Large room and comfortable bathroom.
Grand Hotel Riviera
Sorrento

AWESOME location. Great view of the volcano from my room. The breakfast was extensive [there was an omelet station on my last morning] and the view alone was worth searching the hotel for the breakfast room. Staff was so kind and helpful, especially at 5am.

Authenticity & Character
Location
Right on the sea with such lovely views. Also the tours I had were all able to drop me off there instead of the meeting place, so that saved me walking even more after a long day.
Staff
I had to check out at 5am. The staff arranged for me to get a cappuccino and some breakfast to go when I had forgotten to do so the night before. Very appreciated.
Cleanliness & Comfort
I didn't utilize the small terrace, except to take photos. But it was charming. Bathroom was large and easy to move in.
Hotel Nazionale
Rome

Such a central location, everything was a "10 minute walk". The staff was very kind and helpful. Breakfast had a large selection but I had hoped for some cut fruit pieces. I loved the automatic espresso/cappuccino machines. Spacious room. The bathroom tub/shower had issues.

Authenticity & Character
Location
I was able to walk everywhere. Felt very safe since it shares Montecitoria Square with the Italian Parliament. One day a military band marched into the Square and played music. It was lovely.
Staff
Cleanliness & Comfort
Lovely room with a lot of space. The bathroom was large enough but the bathtub/shower was hard to manage. The water temperature and volume was not adjustable. It was just ok.
Activity Review
Chianti and Castles tour
Chianti and Castles tour
Siena

What a fun tour! There were only 2 of us (both single travelers) and the guide, so I am grateful they still ran it. Being such a small "group" made it just that much more enjoyable. Marco, our guide was so very personable. We stopped at a castle, 2 wineries, and 2 towns. The castle had the most impressive views. Videos for days! The 2 wineries were small and family owned. The first one served us a delicious homemade lunch. Oh so good! The towns were interesting to walk around and take photos. Overall I enjoyed every minute and highly recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Marco was funny and personable. He made the tour seem like hanging out with a friend.
Transport
A newer vehicle that was clean and comfortable.
Local specialist: Francesco Ferraiuolo

Luca did a wonderful job of creating our tour...
Italy | Jul 6 - Jul 15, 2025

C
Chris H.
Ashburn, VA | Reviewed on Jul 16, 2025

Luca did a wonderful job of creating our tour of Italy and Aurora was very responsive once we arrived. Additionally, due to some travel delays, the 24 hour service offered by KimKim was excellent.

Accommodations were great, itnerary perfect and very impressed with the CiaoFlorence drivers that KimKim shceduled for us. They were always on time, professional and friendly.

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Jul 18, 2025

Ciao Chris!

Thank you so much for your kind words and I am soooo glad you loved your trip to Italy and had an amazing time here!

Looking forward to hearing from you again in the future and start working on another great trip to my lovely country!

Stay safe and all the best!
Luca

We had the most incredible time in Italy!
Italy | Jun 5 - Jun 15, 2025

Jessica
Jessica B.
Charlotte, NC | Reviewed on Jun 23, 2025
We had the most incredible time in Italy for our 1 year anniversary! My husband and I spent 10 days traveling to Florence, Venice, Sorrento and Rome. Francesco understood our vision for the trip and made all of our Italy dreams come to life! Everything was perfectly organized and each transition was so smooth. Francesco was attentive and quick to respond in each step of the planning and traveling process. He came up with ideas for the trip that I would never have thought of on my own. My... Read more

We had the most incredible time in Italy for our 1 year anniversary! My husband and I spent 10 days traveling to Florence, Venice, Sorrento and Rome. Francesco understood our vision for the trip and made all of our Italy dreams come to life! Everything was perfectly organized and each transition was so smooth. Francesco was attentive and quick to respond in each step of the planning and traveling process. He came up with ideas for the trip that I would never have thought of on my own. My husband and I made the most magical memories! I highly recommend Kim Kim in general (I also used them for a trip to Greece in 2022) and Francesco specifically if you are traveling to Italy!

Hotel Reviews
Hotel Burchianti
Florence

We greatly enjoyed our stay at Hotel Burchianti! It is in an incredible location, the staff are kind and attentive, the breakfast was delicious, and the rooms were charming and comfortable. We highly recommend this hotel and hope to stay there again when we come back to Florence!

Authenticity & Character
The frescos on the ceiling are so special!
Location
Staff
Cleanliness & Comfort
La Tonnarella
Sorrento

La Tonnarella was our favorite hotel of our entire trip! The sea views were stunning, the private beach was luxurious and charming and the food was delicious! We hope to be back soon!

Authenticity & Character
Location
The most stunning views and an easy walk down the hill into town!
Staff
Cleanliness & Comfort
Hotel Firenze
Venice

The staff at Hotel Firenze was so kind, knowledgable and accommodating! Upon our arrival we were given a detailed explanation of amazing things to do around the city and a digital guide to help us explore on our own. Another highlight of the hotel is the charming breakfast terrace with views of Venice!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Capri and the Sorrentine Peninsula by boat
Capri and the Sorrentine Peninsula by boat
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
E-bike Classic Chianti & Tuscany
E-bike Classic Chianti & Tuscany
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon  in Siena & Chianti Dinner: Half-Day Tour from Florence
Afternoon in Siena & Chianti Dinner: Half-Day Tour from Florence
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Jun 25, 2025

Thank you so much for these kind words! It truly means a lot to know you had such a special time in Italy. It was a pleasure working with you both to bring your trip to life, and knowing that everything went smoothly and that you made such special memories together means the world to me.
Thank you again for the trust, and I hope we’ll get to plan another adventure together sometime soon. A big hug to both of you from Italy!😊

Wow, what an amazing trip to Italy. Luca was...
Italy | May 20 - May 28, 2025

Dale
Dale S.
Chicago, IL | Reviewed on Jun 19, 2025
Wow, what an amazing trip to Italy. Luca was awesome with planning our stays in Venice, Bologna, Maranello, Cinque Terra and Rome. Everything worked like clockwork from arranging hotels, train rides, taxies, boat taxies and personal tour guides. While the trip was packed with destinations my two daughters and I never felt like we weren't taken care of. The tour guides were extremely knowledgeable and thoroughly answered every question we had. MANY THANKS to Luca and the kimkim team that we... Read more

Wow, what an amazing trip to Italy. Luca was awesome with planning our stays in Venice, Bologna, Maranello, Cinque Terra and Rome. Everything worked like clockwork from arranging hotels, train rides, taxies, boat taxies and personal tour guides. While the trip was packed with destinations my two daughters and I never felt like we weren't taken care of. The tour guides were extremely knowledgeable and thoroughly answered every question we had. MANY THANKS to Luca and the kimkim team that we worked with. Italy is an amazing country from the history to the beauty and of course the food! I would not hesitate to utilize Luca and the kimkim team in the future. Thank you for making a lifelong dream come true!

Activity Reviews
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Private Gondola Ride
Private Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Rome Walking tour: piazzas and fountains
Rome Walking tour: piazzas and fountains
Rome

The walking tours were incredible. We walked a ton but learned so much from the tour guides. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Semi-Private Full Day Excursion To Discover Ferrari Museum In Maranello
Semi-Private Full Day Excursion To Discover Ferrari Museum In Maranello
Bologna
Quality of Experience
Guides, Drivers and Staff
Transport
GUIDED VISIT TO DOGE'S PALACE AND SAINT MARK'S BASILICA
GUIDED VISIT TO DOGE'S PALACE AND SAINT MARK'S BASILICA
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Jun 25, 2025
Ciao Dale!! 😁 Thank you for this fantastic review and for your kind words! This means the WORLD to me!!
I’m absolutely thrilled to hear that your trip to Italy was everything you hoped for and more. It was a real pleasure helping you and your daughters plan this special journey, and knowing that you felt taken care of every step of the way truly made my day!
I’m so glad you enjoyed the destinations, the guides, and of course – the food! Italy has so much to offer, and it makes me so happy to...
Read more

Ciao Dale!! 😁

Thank you for this fantastic review and for your kind words! This means the WORLD to me!!
I’m absolutely thrilled to hear that your trip to Italy was everything you hoped for and more. It was a real pleasure helping you and your daughters plan this special journey, and knowing that you felt taken care of every step of the way truly made my day!
I’m so glad you enjoyed the destinations, the guides, and of course – the food! Italy has so much to offer, and it makes me so happy to know you were able to experience it fully.
I’d be super honored to help you plan your next adventure whenever you're ready!!

Thank you and all the best!
Luca

Francesco was responsive and patient and will...
Italy | May 24 - Jun 6, 2025

Lori
Lori G.
Palm Desert, CA | Reviewed on Jun 08, 2025
Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible. Read more

Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible.

Hotel Reviews
The Pantheon Iconic Rome Hotel
Rome

Hotel was beautiful and in a great location. Staff was exceptional and went above and beyond to ensure our comfort. Hotel room service dinner was excellent. Ended up ordering the same dinner two nights in a row. Close to shopping and major attractions.

Authenticity & Character
The hotel is great as is - it's just more modern so has less old world character.
Location
Staff
Cleanliness & Comfort
Michelangelo
Sorrento

Great location, pool options on various floors. Great view from rooftop bar/restaurant, friendly staff.

Authenticity & Character
Location
close to shopping, restaurants, etc
Staff
Cleanliness & Comfort
Hotel Olimpia
Venice

The room was small, the staff was not as friendly or helpful. The garden was beautiful. The location was good and within walking distance from the train and bus stations.

Authenticity & Character
Location
Walking distance to transportation. Water taxi able to drop us off directly in front of the hotel.
Staff
Friendlier
Cleanliness & Comfort
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Jun 09, 2025
Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.
I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding... Read more

Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.

I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding made all the difference.

Wishing you all the best, and I hope we’ll have the chance to plan another adventure together in the future. Italy (and I) would be happy to welcome you back anytime!

Warm regards,
Francesco 😊

Italy Trip - Could have been better.
Italy | Apr 9 - Apr 17, 2025

Vaibhav
Vaibhav S.
Ashburn, VA | Reviewed on May 18, 2025
Overall the trip was good. i liked the pace of the trip. Couple of things which did not go well.
1 : Did not understand why you were not flexible in letting me book hotels.
2 : Hotel in Rome was not very nice, very small room and was far away from all pick up spots.
Read more

Overall the trip was good. i liked the pace of the trip. Couple of things which did not go well.
1 : Did not understand why you were not flexible in letting me book hotels.
2 : Hotel in Rome was not very nice, very small room and was far away from all pick up spots.

Hotel Review
Hotel Trevi Rome
Rome
Authenticity & Character
Location
Too congested
Staff
Cleanliness & Comfort
Activity Reviews
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome
DISCOVER CHRISTIAN CATACOMBS AND ANCIENT BASILICAS
DISCOVER CHRISTIAN CATACOMBS AND ANCIENT BASILICAS
Rome
Make Authentic Neapolitan Pizza with a Pizzaiolo
Make Authentic Neapolitan Pizza with a Pizzaiolo
Sorrento
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Italy
Pompeii  and Mt. Vesuvius walking tour
Pompeii and Mt. Vesuvius walking tour
Italy
4h car disposal & entrance to the leaning tower of Pisa
4h car disposal & entrance to the leaning tower of Pisa
Venice
Murano, Burano and Torcello Excursion
Murano, Burano and Torcello Excursion
Venice
Private Gondola Ride
Private Gondola Ride
Venice
GUIDED VISIT TO DOGE'S PALACE AND SAINT MARK'S BASILICA
GUIDED VISIT TO DOGE'S PALACE AND SAINT MARK'S BASILICA
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on May 23, 2025
Hi Vaibhav, Thank you so much for taking the time to share your feedback. It truly means a lot to me, and I’m so happy to hear you enjoyed the trip overall and that the pace felt just right. 😊 About the accommodations, we usually include hotels as part of our full-service packages to keep the experience seamless and consistent from start to finish. That said, I was glad to give you the flexibility to book two of the three hotels yourselves. I completely understand how having two beautiful... Read more

Hi Vaibhav,

Thank you so much for taking the time to share your feedback. It truly means a lot to me, and I’m so happy to hear you enjoyed the trip overall and that the pace felt just right. 😊

About the accommodations, we usually include hotels as part of our full-service packages to keep the experience seamless and consistent from start to finish. That said, I was glad to give you the flexibility to book two of the three hotels yourselves. I completely understand how having two beautiful higher category hotels followed by a 3-star in Rome (mainly to help balance the budget) might have felt a bit noticeable. This kind of insight is so valuable, and it helps us make future trips even better.

For Rome, I wanted to place you right in the heart of the city, close to iconic landmarks like the Trevi Fountain, Piazza Navona, and the Spanish Steps, so you could really soak in the atmosphere. Sometimes balancing location with tour meeting points can be tricky, but my hope was to give you the best feel of the city’s charm.

Thanks again for your thoughtful and honest comments. It’s been a real pleasure organizing this trip for you, and I truly look forward to the chance to create another wonderful adventure together.

Warmest regards,

Overall, we enjoyed the trip. It was a bit b...
Italy | Apr 14 - Apr 23, 2025

S
Susan G.
Chicago, IL | Reviewed on Apr 28, 2025
Overall, we enjoyed the trip. It was a bit busy with making transfers every 2 days . It would have been much easier to have our hotel stays closer to the attractions that were scheduled. We had to arrange for taxi/Uber due to the distance. The hotels were nice but not always clean. La Tonnarella was wonderful, clean and we would go again. Hotel Liassidi was not clean and not very special. Super basic and had bed bugs. Pitti Palace was nice, but not very close to the... Read more

Overall, we enjoyed the trip. It was a bit busy with making transfers every 2 days .

It would have been much easier to have our hotel stays closer to the attractions that were scheduled. We had to arrange for taxi/Uber due to the distance.

The hotels were nice but not always clean.

La Tonnarella was wonderful, clean and we would go again.

Hotel Liassidi was not clean and not very special. Super basic and had bed bugs.

Pitti Palace was nice, but not very close to the attractions that were scheduled.

Trevi Palace was nice, but again, it was across town from the colloseum and the Vatican.

Our tour guides, Sarah in Florence, Alex in Rome and Luca in florence were great !

We actuallly did not get a tour of the Royal Gardens in Venice. wondering what happened here ? We did not have vouchers for this .

Luca was wonderful in helping us with this trip and was very responsive.

Ciao'

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Apr 29, 2025
Ciao Susan, Thanks so much for your feedback and review — we’re really happy to hear that overall you enjoyed the trip! 😁 I’m really sorry about the issue with Hotel Liassidi in Venice. This is actually the first time we’ve heard something like that, and we truly regret it. If you happen to have any photos or details, we’d really appreciate it — it would help us look into it further. As for the Royal Gardens tour in Venice, we’re really sorry you missed it. Just as a reminder, our... Read more

Ciao Susan,

Thanks so much for your feedback and review — we’re really happy to hear that overall you enjoyed the trip! 😁

I’m really sorry about the issue with Hotel Liassidi in Venice. This is actually the first time we’ve heard something like that, and we truly regret it. If you happen to have any photos or details, we’d really appreciate it — it would help us look into it further.

As for the Royal Gardens tour in Venice, we’re really sorry you missed it. Just as a reminder, our emergency number was always active during the trip, and we could have stepped in right away to see what went wrong and help sort it out.

Thanks again for your kind words about the guides and the trip overall — and I’m very happy I could help!

All the best,
Luca

Francesco put together an amazing itinerary f...
Italy | Apr 2 - Apr 16, 2025

M
Marlyn C.
Boston, MA | Reviewed on Apr 21, 2025
Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very... Read more

Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very fun and informative. We never felt rushed or hurried! All of our transportation needs were met with comfortable cars, pleasant and helpful drivers. The 2 times they were running late due to unforeseen traffic issues we were notified of the slight delays. Our vacation to Italy was everything we had hoped for and so much more. Working with Francesco, and Luca, who was available when Francesco was not, was the best decision in planning this vacation. They were easily accessible if I had a question and got right back to me if I reached out! For our 1st trip to Italy, not knowing the language or the culture this 16 day adventure was about as stressful free as it could possibly have been. Thank you Francesco, Luca, and KimKim for an unforgettable memory we will cherish forever.

Hotel Reviews
Mediterranean Boutique Hotel

We had the best room in the whole hotel on the 3 rd floor overlooking the beach with balconies on either side of the room. Always a sunny spot with views of sunset and sunrise as well as Mt Stromboli in the distance.

Authenticity & Character
Lovely spacious balconies, nice pool area, beautiful walkways to beach level
Location
Overlooking the beach, easy walking distance to center of town with lots of shops and restaurants
Staff
Very friendly and helpful
Cleanliness & Comfort
Hotel Trevi Rome
Rome

Hotel has rooms in several nearby buildings, very old Italy feel. The most comfortable beds, updates baths, old beautiful buildings

Authenticity & Character
Loved the old buildings while room itself was updated for comfort and convenience
Location
Right in the heart of Trevi Fountain area, lots of food, shops, to pick from right out your door
Staff
So great and helpful
Cleanliness & Comfort
La Ciliegina Lifestyle Hotel
Naples

When we arrived, they wished my husband happy birthday and brought us complimentary drinks up on the roof terrace! Gave wonderful tips for places to eat for dinner. Of course there were more than enough options and we absolutely loved the places they recommended

Authenticity & Character
Each hotel was very unique and different. We loved them all!
Location
Central to so many site and easy to find our way back
Staff
Cleanliness & Comfort
Hotel Zi Teresa
Sorrento

Loved the decor. Very comfortable and spacious rooms

Authenticity & Character
Location
Again, central to much of what we wanted to see
Staff
Front desk staff were always friendly and helpful
Cleanliness & Comfort
Activity Reviews
Pizza cooking class in Naples
Pizza cooking class in Naples
Naples

The one tour that didn’t happen. Went to the location, was told location changed. Went to new location, was told it was back at the original location. We went to dinner elsewhere and gave up. I alerted KimKim to this so they would know of the problem and hopefully not use this class again, they refunded our payment.

Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome

It was an amazing tour so glad we did this

Quality of Experience
Guides, Drivers and Staff
Transport
We got lost looking for the metro and ended up walking all the way to the tour meeting place. Totally our fault in confusing GPS guide. Luckily we had given ourselves more than enough time and enjoyed lots of wonderful sites along the way
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome

Totally worth the time and walking. Loved this!

Quality of Experience
Guides, Drivers and Staff
Transport
Better at finding the meeting spot the second try
Naples Walking Tour With Underground Ruins
Naples Walking Tour With Underground Ruins
Italy

Great guide,Tittie, it was just two of us with her so she totally paced the tour to our needs. Learned so much from her and had a ball!

Quality of Experience
Guides, Drivers and Staff
Transport
Meeting spot at park in front of hotel!
Capri and the Sorrentine Peninsula by boat
Capri and the Sorrentine Peninsula by boat
Italy

Loved this boat ride to Capri! Great guides and boat captain, loved the tour, explanations, and the whole experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Pompeii  Excavations half-day Tour
Pompeii Excavations half-day Tour
Italy

Had a small tour group with a fabulous guide. Francesco was very knowledgeable, shared lots of interesting tidbits, was interesting, fun, and we were awed by the whole experience

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Italy

Stunning views from bus ride along Amalfi Coast and from Amalfi to Ravello, and on the ferry from Positano to Amalfi. As well as the ride back to Sorrento thru the mountains!

Quality of Experience
Perfect amount of time in each city to see and experience each one
Guides, Drivers and Staff
Transport
Day at leisure in Sorrento
Day at leisure in Sorrento
Sorrento

Decided to plan our own walking tour on our last day in Sorrento. I did a google search, mapped out a route and we set off. Loved strolling around the city, finding lots of hidden gems, ended up at the marina for lunch. It was a perfect day and the perfect way to end our stay in Sorrento as we had planned tours on all the other days.

Quality of Experience
Guides, Drivers and Staff
Transport
Took a taxi back to hotel as we have not walked as much as we did these 2 weeks! Exhausted every day but wouldn’t have missed these experiences for anything!❤️
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Apr 22, 2025
Buongiorno Marlyn, Ciao John 🤗 Reading your kind words truly made our day — thank you so much for taking the time to share your experience! It was a real pleasure helping you plan this special adventure, and I’m so glad to hear that everything came together just the way you had hoped. We always aim to create authentic, thoughtful experiences that reflect what’s most important to you, so it means a lot to hear that you enjoyed the charm of the hotels, the ease of the logistics, and the... Read more

Buongiorno Marlyn, Ciao John 🤗

Reading your kind words truly made our day — thank you so much for taking the time to share your experience! It was a real pleasure helping you plan this special adventure, and I’m so glad to hear that everything came together just the way you had hoped.

We always aim to create authentic, thoughtful experiences that reflect what’s most important to you, so it means a lot to hear that you enjoyed the charm of the hotels, the ease of the logistics, and the warmth of our guides and drivers. We’re especially happy that you felt supported and stress-free throughout — that’s exactly the experience we hope every traveler can have!

I was so honored to be part of this journey with you, and we’re so grateful you chose to trust us with your first trip to Italy. We’ll be here whenever you’re ready for your second!

Warmest regards,
Francesco 😎

I loved that Luca was able to answer any ques...
Italy | Mar 7 - Mar 14, 2025

Katy
Katy G.
Dallas, TX | Reviewed on Apr 14, 2025

I loved that Luca was able to answer any questions via the WhatUp app at anytime during our trip.

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Apr 16, 2025

Thank you Katy!!
Appreciate your kind words and I am truly happy you enjoyed your trip! 😍😍

All the best,
Luca

The trip was amazing, would use again in hear...
Italy | Mar 7 - Mar 14, 2025

Brent
Brent S.
Dallas, TX | Reviewed on Mar 30, 2025

The trip was amazing, would use again in heartbeat. Luca was awesome during the planning stage and very responsive while on the trip.

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Mar 31, 2025

Ciao Brent!

I am so happy you enjoyed your trip and thank you so much for the kind words!! 😍
It has been a true pleasure planning your Italy trip and can't wait to have you here again for another round!

All the best!
Luca