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Vapues Travel

At Vapues Travel, we specialize in tailor-made travel which takes you to the heart of Panama and Nicaragua. Locally based and with an in-depth knowledge of these stunning countries, our attentive and creative team are on hand to help build your perfect vacation, covering everything from private transport to exclusive hotels and unforgettable experiences. We pride ourselves on finding off-the-beaten-path destinations, unique accommodation and expert local guides, so that our travelers can enjoy the very best the region has to offer.

While traveling with us you will also be able to learn about the sustainable practices that our suppliers implement as well as the CO2 generation throughout the trip. We incorporate this information in our trips to create awareness for a responsible travel.

Vapues Travel is part of the following groups: Nicaragua Travel Agents, Panama Travel Agents

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Recent Trip Reviews for Vapues Travel

An Amazing week in Nicaragua - Granada & Opeteme
Nicaragua | Apr 21 - May 8, 2025

Rudy
Rudy G.
Los Angeles, CA | Reviewed on May 24, 2025
Julio met us at the CR Airport in Liberia and transported us to Penas Blancas to cross the border. He was very helpful, knowledgeable, friendly and professional. Very glad to have his assistance crossing the border. Ariel met us at the Nicaragua Immigration/Border Crossing. He was very helpful in navigating all the lines, safety checks and ID checks. He was to drive us thru to Granada. He realized that we'd been on a "red-eye" flight and were probably Hungary. He asked if we'd like to stop in... Read more

Julio met us at the CR Airport in Liberia and transported us to Penas Blancas to cross the border. He was very helpful, knowledgeable, friendly and professional. Very glad to have his assistance crossing the border. Ariel met us at the Nicaragua Immigration/Border Crossing. He was very helpful in navigating all the lines, safety checks and ID checks. He was to drive us thru to Granada. He realized that we'd been on a "red-eye" flight and were probably Hungary. He asked if we'd like to stop in the little town of Rivas. There he guided us to a wonderful little cafe - where we had very needed coffees and breakfast. FABULOUS homemade pastries, hearty breakfast burrito and terrific iced coffees. He located our Airbnb in Granada and made sure we and our luggage were safely inside and starting to settle before he left. We felt very "taken care of and safe". Next day Oscar met us with a horse-drawn carriage driven by Wilburn. They took us around to different historical and interesting locations including a beautiful cemetery (which Heather loves seeing cemeteries around when we travel). Oscar then lead us on foot to the heart of the city, into little shops, tasting rooms, and the daily "Marketo" where we were very grateful to have his guidance thru all the little vendor stalls, fresh meat/fish market, tortillas stalls, spices, household goods, cakes/candy, clothing, jewelry, etc. etc. He took us a Chocolate Tasting, up a Cathedral staircase to the bell tower (where the views were AMAZING). Next morning we were taken to a 4x4 Tour onto the Volcano Mombacho. There Agustin was a very informed and enthusiastic "naturalist and environmentalist" with all kinds of details on the plants, geography and history of the volcano, animals and rainforest. The same day around 3:30PM Oscar returned to guide us on a Kayaking tour on Lake Nicaragua. Peaceful, beautiful, full of nature, monkeys, egrets, cranes, herons, trees and little islands. Gorgeous sunset!!! Before we got back to the Airbnb, Oscar took us to a street vendor he was familiar with and helped us pick out an authentic Nicaraguan Dinner with fried plantains, rice/beans, vinegar coleslaw, char-grilled pork & chicken - it was sooooo good! Thankful for Oscar's thoughtfulness and willingness to share his time, knowledge and energy with us.

Next day we transferred from Ferry to the island of Opemete. Horacio met us at the Ferry Dock and the A/C in his car was very welcome!!! He had very good English and was very eager to share with us about his Ingenious history with the island. Got us to our Hotel - Villa Parasio - VERY nice environment and view. Staff were very attentive, friendly and nice. Rooms are a bit "out-dated" and sorta "old school" for Western standards - but CLEAN, safe, had everything you need. A/C worked in room. Were able to use existing plugs/outlets to charge our devices - shower had custom tile. Hotel is on slight hill, over looking the shoreline - WATER views. Dining area provides unbelievable views. At the included breakfast we were visited by Blue Crested Jays we were not shy... but not aggressive. It was an unexpected animal encounter.

Eric greeted us for our daily experience. First stop was Antonio's home - were he helped teach us how to make "Maca - Tamales" from scratch. Very impressive, welcoming and informative. Needed time to cook the food, so we went on to our next stop and planned to return when the meal was fully cooked.
Next stop was Puesta del Sol - a community for women and children surviving domestic abuse. They are self-sufficient, eco-friendly and give tours to educate the public about their program, island, culture and how to help support recovery, healing and safety for their community. AMAZING experience, so encouraging and inspiring!!!
Then back to Antonios to EAT the Maca-Tamales. Wow, Wow, Wow!!! Nothing like the tamales we are used in Southern California. Such a hospitable, knowledgeable and gracious Host Antonio and his assistance were.
Then on to Ficas Madgelena Coffee Plantation (used to be one of the islands first Hostiles). Shorter tour, short little hike up to Petrogliths carved into the volcanic rock.
Last stop was Ojo De Aguas - a natural mineral spring that can be enjoyed. Little restaurant and bar to get some snacks, and enjoy all the beautiful, clear, mineral water. So peaceful and relaxing. GREAT day of different kinds of experiences.

Had to wrap up Nicaragua - Horacio drove us back to the Ferry - then Oscar was there to get us to the Costa Rican Border. So nice to see familiar faces and to have friendly/personal interactions. Both gentlemen were very impressive.

Overall our planned tours, drives and guides were perfectly planned by Emily and her crew. Had fairly good communication thru What'sApp - and had fairly timely responses considering the internet/wireless availabilities. If there were any minor clarifications or alterations to our plans - Emily was right on it and provided the necessary information.

LOVED our trip - would book and plan with KimKim and Emily again in the future.

Hotel Reviews
Hotel Villa Paraiso
Santo Domingo

Environment, location and grounds AMAZING! Water/shore views from the dining area and some of the private cabins. Beautiful garden views for other cabins/rooms. "Older" property but cared for and maintained very well. Staff were professional, friendly and very accommodating. Menu options for restaurant were a great variety of culture/local food and some "tourist" friendly options. Included breakfast was fabulous and NOT a buffet style. Blue Crested Jays, hummingbirds and bumble bees were active around the dining area and a treat to start the day with. Pool and bar located right on above the sandy beach. Beautiful scenery and little walking trails leading to the beach. You can walk from the hotel shore along the water to the little town of Playa Santa Cruz. Tiny little town along the ONE island highway. Little shops, bars, restaurants, market stalls, homes, hostiles, etc. very cute and lively with music, BBQ and people enjoying themselves. Rooms are a bit "outdated/old school" for Western standards - but everything was clean, functional and usable. A/C in the room worked great. Custom tile in the shower, and we were able to use the existing outlets/plugs to charge our devices. Location made "up" for outdated decor. Comfortable deck chairs and hammock on our own private entry patio was very nice to see the sunset/sunrise with a drink to relax. Considering it's an island in a 3rd world country it was actually VERY doable, comfortable and safe. Would stay there again just as it is. VERY happy with our experience here.

Authenticity & Character
Location
On the WATER and the gardens were amazing>
Staff
Cleanliness & Comfort
Gran Hotel Bahia
Bocas del Toro

Let me start out that Emily had suggested a different hotel to begin with. From the photos of the other one and this one, Bahia looked "more authentic/cultural/historical" rather than very "Western". We were already booked at several "nice/some-what luxury" accommodations. We wanted to experience a bit more authenticity/culture while we were traveling. So Emily had originally planned something different for us, I requested based on the pictures and reviews I saw - to change her suggestion to the Hotel Bahia. Also Noted: Your company, people, general public and/or travelers do not always know about local construction, improvements, road closures, etc. ahead of time. So that was NOT the fault of Emily or anyone involved with your company. I'm sure when there's an actual paved road and not dozens of trucks, tractors, pavement processors, etc. directly in front of the hotel and in either direction for 2-4 blocks it is nice, convenient and in a great close to water location. However we experienced a dirt, pot holed, water filled, muddy main road lined with construction vehicles and cones. Which like I stated before - is necessary and glad they are making improvements, but it's sorta a shock from what we were initially expecting. We made the best of it, and our guide Cesar was very helpful, had already wrapped our luggage in plastic to protect it from the rain and mud, he made sure we were taken directly to the hotel in a car and delivered right to the sidewalk in front of the hotel. He also was going to be helping coordinate the next days activities and he shared that he had a brother in Real Estate and his sister helps him with their touring company. He was very professional, friendly and informative. The hotel is historic - a bit over 150 years old. I think one of the first on the island - so the history, the architecture and design are very interesting and unique. It has most of the original pine and hard wood paneling, trim and structure which were very well maintained and taken care of. The over all facility was clean, maintained and there was always a staff member at the front. They did give us extra towels when we asked and were friendly and accommodating. The first day/night they were a bit stand off-ish and sorta "paranoid" to answer our questions. But the following few days everyone warmed up. The upstairs common balcony was a nice spot to have (bring your own) cocktail/beer and watch the sunset. The reason for the 3 stars is that it definitely was a "down-grade" from our previous rooms. It was very small, very basic, out-dated, outlet plugs were questionable and we had to "jimmy-rig" our chargers to stay in the wall. Bathroom was super tiny (as I realize over 100 year old construction would be), no refrigerator or microwave - they did have a small lockable safe. No actual closets or drawers - all open bookshelf like corner unit which was functional. Garden view consisted of their side yard and the adjoining street. Some effort was made with a few plants - but it was basically the side of the property/building. We kept the curtains closed. The sheets were clean, pillows were adequate no blanket or comforter - only sheets. We used extra towels for a makeshift blanket. A/C did work. Hardware on door to room was very questionable - it was the only place that we used our 2 safety devices for traveling. Overall it was functional, clean and we were able to sleep, shower and dress. For an island in a 3rd world country I'm sure it's considered decent to acceptable. And like I said, we managed and worked with the situation realizing that we ARE traveling. But something to consider for your company and future travelers - is to look up any disruptions in normal services, etc. so everyone knows what they are getting into and can choose to stay or make other arrangements.

Authenticity & Character
Was historical and had its history with pictures, maps and commentary on display.
Location
With no construction going on - location is great.
Staff
At first were a bit stand-offish - but then warmed up. By the time we left there were lots of smiles, waves and hugs goodbye.
Cleanliness & Comfort
Cleanliness was fine - maintained and provided with the basics. Comfort was questionable. It was very minimal - the A/C provided the most comfort and relief. Checking on the electrical plugs and door hardware would be recommended. Providing a light blanket/comforter or the option to ask for one would be a suggestion.
Local specialist: Emily Solís
Emily
Emily Solís
Local specialist in Managua, Panama | Replied on May 26, 2025
Hi Rudy! Thank you so much for taking the time to share such a detailed and thoughtful recap of your experience in Nicaragua. Reading through your message truly brought a smile to our faces, it’s incredibly rewarding to know that each guide, transfer, and experience contributed to a memorable and meaningful trip for you We’re especially happy to hear how well Julio, Ariel, Oscar, Agustín, Horacio, Eric, and the rest of the team took care of you along the way. Their dedication, local... Read more

Hi Rudy!

Thank you so much for taking the time to share such a detailed and thoughtful recap of your experience in Nicaragua. Reading through your message truly brought a smile to our faces, it’s incredibly rewarding to know that each guide, transfer, and experience contributed to a memorable and meaningful trip for you

We’re especially happy to hear how well Julio, Ariel, Oscar, Agustín, Horacio, Eric, and the rest of the team took care of you along the way. Their dedication, local knowledge, and warm hospitality are what we strive for, and your kind words are the best recognition they could receive. We will be sure to pass your feedback along to each of them, they’ll be thrilled!

It also means a lot to know that you felt safe, supported, and inspired throughout your trip, from delicious local meals and cultural encounters to breathtaking nature experiences. Your descriptions paint a beautiful picture of your travels, and we’re so grateful you chose to explore this part of the world with us

On behalf of the entire team, thank you once again for trusting us with your adventure. We would be absolutely delighted to assist you in planning another unforgettable trip in the future

Warmest regards,
Emily

Fabulous all the way!
Nicaragua | Apr 21 - May 4, 2025

Marion
Marion A.
United Kingdom | Reviewed on May 11, 2025
I was very impressed by the patience and diligence provided by Sandra during our booking process; she provided a good range of itineraries for us which was backed up by local knowledge and information on travel times, costs and points of interest. It was easier to communicate via email due to the time difference between the UK and Central America and I was given sufficient time to consider the final intinerary and costs involved. All the information in the itinerary was informative and... Read more

I was very impressed by the patience and diligence provided by Sandra during our booking process; she provided a good range of itineraries for us which was backed up by local knowledge and information on travel times, costs and points of interest. It was easier to communicate via email due to the time difference between the UK and Central America and I was given sufficient time to consider the final intinerary and costs involved. All the information in the itinerary was informative and accurate. From the time of our arrival and meeting our first driver/guide, we felt very comfortable and confident that we were in good hands with the local travel provider Va Pues.

Our itinerary started in the quiet hills of Matagalpa and Selva Negra, then on to the RIo San Juan at Guacimo Lodge, followed by the bustling island of Ometepe and then a seaside chill out on the Pacific at Hotel Punta Teonoste and finally into Grenada which was full of music, activity, interesting historic sites, great restaurants and colourful nightlife while staying in the beautiful Plaza Colon hotel - a great end to the holiday.

We enjoyed meeting all our drivers, especially Oscar Lopez, who was helpful, informative and patient when I spoke Spanish with him. He was always cheerful and welcoming on each occasion we came to meet us to drive us to our next location and even spotted a sloth in a tree one day and we stopped so we could take a closer look. All the other drivers were cheerful, positive and happy to chat with me in Spanish.

The hotels we stayed in were very comfortable with lovely big beds, clean and efficient bathrooms and friendly staff.

The guides on the various rainforest walks, bird watching walks, river and city tours were all very welcoming and experts in their fields and their enthusiasm was infectious and we thoroughly enjoyed learning about all of Nicaragua's exceptional features.

Having a Whatsapp group with Maria Jose in Nicaragua was very helpful and reassuring and she always responded quickly to our requests and this again made us comfortable, safe and confident on our travels. Having our trip organised with drivers, prebooked hotels and tours (plus the ability to add side trips) took all the possible worry and hassle from our 14 days journey around Nicaragua, and we thoroughly enjoyed our holiday - it is a great way to travel.

Hotel Reviews
Hotel Selva Negra (Bungalow)
Matagalpa

Fabulous location in a cloud forest on a fully sustainable coffee farm. Great walks, bird tour and farm tour with outstanding guide, Jose.

Authenticity & Character
The history of the family who have developed the hotel and coffee farm, the ethos behind the sustainability of the farm and hotel and the fact that the everyone who works there fully supports the ethos.
Location
In the hills above Matagalpa so the mornings were cool and fresh with warm sun during the day cooler evenings which was a relief after the heat of the day.
Staff
The staff were slightly reserved on our first day probably because we didn't speak Spanish very well and the fact that the hotel had been fully booked over the Easter week and weekend and they had been working very hard but a day later, we all relaxed and they were kind and friendly. Our guide during our farm and bird tours was outstanding, Jose Maria. We enjoyed his enthusiasm for his job and his knowledge was outstanding; we were lucky enough to find a bell bird in the morning on our 2 hour guided tour which turned into 3 hours with his determination to track down the bell bird we could hear calling/taunting us to find him. It was quite a moment. In the afternoon, we continued bird watching in various parts of the farm area and saw some beautiful birds in various areas. Thank you Jose Maria.
Cleanliness & Comfort
We were given the honeymoon cottage for our stay which was comfortable, clean, spacious and set in beautiful private gardens. The hotel dining room overlooked the lake and all the shared common areas were clean and modern. The grounds were very well cared for with gardens and plants in pots watered regularly and growing very well, a beautiful area.
Guacimo Lodge
Rio San Juan

Fabulous location on the River San Juan with great staff and excellent food.

Authenticity & Character
Our beautiful cabana had beautiful views, surrounding by flowering trees and shrubs, was cool and breezy, with a separate seating area. The ceiling fan and mosquito net made for a romantic setting and the huge bed was comfortable and cool at night. The swimming pool was a huge bonus as we couldn't swim in the fast flowing river so at the end of a walk or in early evening, the pool was great for a cool down.
Location
The shared dining and sitting area was a fabulous place to sit in at any time of the day but especially at night listening to the frogs and toads and other sounds of the night, gazing at the stars.
Staff
All the staff were attentive and kin. Marjorie speaks fabulous English and was very helpful. Orlando, our guide in the rain forest and on the river was so interesting, obviously loves what he does and was fun too.
Cleanliness & Comfort
The bed was super comfortable! The only word of caution would be to request a room/cabana at a lower level on the hill depending on your fitness.
Hotel Villa Paraiso
Santo Domingo

We arrived after a long day of travelling back up the San Juan river and across Lake Nicaragua to Rivas and then across the lake to Ometepe. The hotel is on the lake shore which was lovely and although we had booked a standard room, it was not in a great location so we asked to be moved to a better room. The receptionist was very helpful and understood our thoughts, (the standard room was quite small and didn't have a lake view). We were moved to a larger room with two double beds a separate shower and WC and a lovely sitting area outside with a hammock and lake view - perfect! The hotel was quite busy but service was good, except they had run out of fruit for breakfast the next morning. The hotel organised a motorbike for us for a tour of the island which was great fun.

Authenticity & Character
Location
On the lake shore with nice walks along the beach, facing the sunrise.
Staff
Once I started to try to speak Spanish, there were a few more smiles from the staff - we think they had had a hectic Easter and were a bit tired of guests!
Cleanliness & Comfort
Very clean room and comfortable beds.
Hotel Punta Teonoste
Tola

Fabulous hotel on a huge sandy Pacific Ocean beach. Great architecture of main dining/sitting/entertainment area and spacious comfortable cabana.

Authenticity & Character
Fabulous beach side hotel, with a lovely cold pool which was perfect for cooling off - it was colder than the sea, which was a gorgeous temperature. We walked on the beach to watch the sunset, sunrise and do some rock pooling and we could have walked further along the dunes if we had had time. The sea had some great waves and a great expanse of beautiful sand and easy swimming.
Location
We were the only people on the huge, sandy beach - what more could you ask for? The hotel sits in its own extensive grounds with around 15 individual cabanas with no near neighbours.
Staff
Fun, friendly, cheerful and eager to please with good service skills. We enjoyed speaking to the staff in English which they were trying to learn and Spanish which I was keen to practice. The manager spoke very good English which we needed on one occasion when ordering a Snapper for dinner.
Cleanliness & Comfort
We had a two bedroom cabana, one room with air conditioning and one room upstairs which had a fan and huge window with fly screen; we chose the a/c room as it was very hot! The open air shower was fabulous and the rest of the bathing area was open air and discretely designed. We chose this hotel as we didn't want to be in a busy seaside resort or surfing town like San Juan del Sur and I would recommend that KimKim/Va Pues look at it as a recommended hotel.
Hotel Plaza Colon
Granada

Beautiful hotel in the centre of Grenada overlooking the main plaza. We had a room overlooking the plaza but it was incredibly quiet when the balcony doors were closed at night.

Authenticity & Character
The hotel was first renovated around15 years ago but all areas and our room appear to be freshly decorated and well cared for. The pool in the second courtyard was a welcome facility after exploring the city or being out and about on a tour of the Masaya volcano and the Pueblos Blancos. Breakfast was fabulous with a large choice and we especially enjoyed the wonderful fresh fruit and great Nicaraguan coffee!
Location
Great location in the middle of the small city of Grenada so it was very easy for exploring the beautiful historic buildings and finding lovely places to eat. The city buzzes with music in the square in the later afternoons/early evening but closes down around 9 pm each night over the weekend when we were there. We felt safe and secure walking around the city and people were friendly and helpful.
Staff
The staff at this hotel are outstanding especially Jamie who has been there for 18 years and she does everything from serving breakfast to staffing the bar in the evenings, brilliantly. She is so cheerful, her English is excellent but she also helped me practice my Spanish with great patience and humour. The security staff in the evenings were very attentive and friendly too, as were the reception staff.
Cleanliness & Comfort
The room was spacious with a huge bed, desk and chair and a wonderful shower, plus an iron and ironing board! The pool area was cool and comfortable with covers for the sunbeds and lots of towels.
Activity Reviews
Matagalpa - Sustainable Farm Tour Selva Negra
Matagalpa - Sustainable Farm Tour Selva Negra
matagalpa

Outstanding guiding by Jose Maria.

Quality of Experience
Guides, Drivers and Staff
Transport
Matagalpa - Birdwatching Tour at Selva Negra
Matagalpa - Birdwatching Tour at Selva Negra
matagalpa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rio San Juan - Night tour at Guacimo Lodge
Rio San Juan - Night tour at Guacimo Lodge
Río San Juan

Outstanding guide, Orlando

Quality of Experience
Guides, Drivers and Staff
Transport
Canoeing Indio Maiz Nature Reserve
Canoeing Indio Maiz Nature Reserve
Río San Juan

Outstanding guide, Orlando

Quality of Experience
We saw beautiful birds and a pair of rare cats, Tyrahs.
Guides, Drivers and Staff
Transport
Masaya Highlights :  Masaya Volcano,   The White Villages  (Pueblos Blancos) , Catarina viewpoint, , Artisan Market
Masaya Highlights : Masaya Volcano, The White Villages (Pueblos Blancos) , Catarina viewpoint, , Artisan Market
Nicaragua

Unfortunately we felt that our guide was a bit tired of taking yet more travellers on this tour, everything was a bit rushed and we had to tell him that we wanted more time at the Masaya volcano museum to look at photos and read signs after his good description at the beginning of the tour around the relief model of the volcano. In addition, as the volcano is a bit active at the time, only one small path and area where the smoke/heat vents are located, was open. We enjoyed the visit to the pottery but again there, the potter and his staff were a bit bored with the presentation and we were in and out in about 10 minutes despite asking questions. The Pueblos Blancos were a bit disappointing overall as it was very touristy although the pre ordered lunch was nice and in a quiet spot away from the parking areas. In hindsight we should have chosen the Mombacho volcano tour which would have given us (hopefully) a more in depth visit to the area without the touristy part of the tour although we did want to see the handicrafts of the villages but only saw these at the market in Masaya.

Quality of Experience
Food
Guides, Drivers and Staff
Driver was good but the guide was a bit disinterested - we felt he had carried out this tour too many times!
Transport
Local specialist: Sandra Mejia
Sandra
Sandra Mejia
Local specialist in Managua/Panama | Replied on May 13, 2025

Dear Marion.

Thank you so much for taking the time—and having the patience—to share such a wonderful and detailed review. We truly appreciate your kind words. It is incredibly rewarding to hear that you enjoyed your experience in our beloved Nicaragua.

I will be sharing your comments with our entire team and the suppliers involved, they will be happy to know that are doing a great job.

Your feedback regarding the guide during the Masaya Tour is especially valuable—thank you for giving us the opportunity to improve our services.

Thank you for your trust.

Warmest wishes,

Sandra

Every detail was taken care of!
Panama | Mar 8 - Mar 15, 2025

Nancy
Nancy A.
North Atlanta, GA | Reviewed on Mar 17, 2025
Our recent trip to Panama was so extremely well organized. Emily, our travel coordinator, did an excellent job and when there was an issue, she jumped in and got it fixed. We appreciated her communication with us along the way. Our trip started in Panama City and our tour guide Luis was EXCELLENT! He knew so much about everything and was open to answering all our questions and engaging in conversation about what was so special about his country. He took us to a wonderful restaurant in... Read more

Our recent trip to Panama was so extremely well organized. Emily, our travel coordinator, did an excellent job and when there was an issue, she jumped in and got it fixed. We appreciated her communication with us along the way. Our trip started in Panama City and our tour guide Luis was EXCELLENT! He knew so much about everything and was open to answering all our questions and engaging in conversation about what was so special about his country. He took us to a wonderful restaurant in Old Town for lunch. Our driver, Luis #2, was always prompt and helpful. We appreciated both of them immensely. We really enjoyed the private boat tour with Luis in Gamboa. Being on the lake with the ships passing through the canal was a once in a lifetime experience. It exceeded our expectations. Boras del Toro was very laid back and the Isle of Colon boat tour with Miguel was amazing. We loved Starfish Beach. The food at the local restaurants in town was very good too, Our driver there was also prompt and went above and beyond to see that we were well taken care of. It was a nice way to wrap it all up before heading back home with a one night stay downtown with the rooftop bar overlooking the city. Our driver back to the airport was also prompt and courteous.

Hotel Reviews
Central Hotel Panama
Panama

Perfect location in the heart of Old Town. Beautiful hotel. Excellent breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tryp Panama Centro by Wyndham
Panama City

Clean, spacious room. Beautiful rooftop pool and bar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gamboa Rainforest Reserve
Gamboa

Spacious room and bathroom. Loved the balcony with the hammock overlooking the rainforest. Hotel also had a beautiful lobby and nice food options.

Authenticity & Character
Location
Staff
Tour Guide on the truck tour of local wildlife was very good, especially for a no cost option.
Cleanliness & Comfort
Playa Tortuga Hotel & Beach Resort
Bocas del Toro

Hotel was probably an incredible resort at one time but is in need of some maintenance and cleaning. The attention to detail was not there. Pool water was not clean and pool and beach loungers were not comfortable. Room was musty but that resolved after a few hours of having the air conditioner on . Stains on the sofa fabric. Breakfast was good. We moved after one night.

Authenticity & Character
Location
Not in the center of town but only a 10 minute drive away.
Staff
Cleanliness & Comfort
Activity Reviews
Panama  History and Cultural Experience
Panama History and Cultural Experience
Panama City

Luis, our tour guide was exceptional!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rainforest boat tour
Rainforest boat tour
Gamboa

Exceeded expectations. Luis, our guide, again was exceptional. Between seeing the ships traversing the Canal on the lake and meeting some local wildlife up close and personal, it was a great way to transition from the city to the jungle.

Quality of Experience
Guides, Drivers and Staff
Transport
The best of Isla Colon and surroundings
The best of Isla Colon and surroundings
Bocas del Toro

Seeing things from the water gives you a whole other perspective. We enjoyed both Bird Island and Starfish Beach!

Quality of Experience
Guides, Drivers and Staff
MIguel was an excellent boat operator and guide. We enjoyed being with him
Transport
Our driver had to deal with road closures due to construction. He would park and walk us to make sure we got to where we needed to be. The same experience in picking us up. I consider that excellent service!
Self guided day - Time at leisure in Panama City
Self guided day - Time at leisure in Panama City
Panama City

We were on our own and went to the Amador Causeway and rented bikes and rode up and down the causeway with the locals on the bike path. That was a lot of fun!

Local specialist: Emily Solís
Emily
Emily Solís
Local specialist in Managua, Panama | Replied on Mar 25, 2025

Dear Nancy

Thank you for your kind words. I am grateful to have been able to assist you from the planning process to the time of the trip and the farewell. The whole team is very happy that you were able to enjoy your trip. We will be happy to assist you at any time

All best wishes to you

Nicaragua Trip
Nicaragua | Jul 14 - Jul 22, 2024

Krista
Krista L.
Bellflower, CA | Reviewed on Jul 23, 2024

Emily made the best itinerary for me! And from the day I got there, I knew I was in good hands. I was able to do the volcano boarding, have some relaxation time, and go ziplining. I was very happy with my accommodations. I would def recommend Emily if you plan on going to Nicaragua!!!

Local specialist: Emily Solís
Emily
Emily Solís
Local specialist in Managua, Panama | Replied on Aug 05, 2024

Hi Krista,

Thank you for your kind feedback. I appreciate your kind words. It was my pleasure to assist you during the trip planning process as well as the follow up during your trip :D

I hope you had a great time in Nicaragua and you are always welcome

Fantastic trip to Nicaragua with great guidance
Nicaragua | Jan 13 - Jan 22, 2024

R
Riley B.
Bethesda, MD | Reviewed on Jan 23, 2024

Emily was an absolute pro at making me feel well looked after on this trip. She was wonderful about listening attentively to my needs and shifted her approach to the planning when some unexpected developments emerged shortly before and during the trip. The local guides and drivers were so hospitable and made me feel like a family member at every step of the way. I couldn’t have enjoyed this trip more!

Local specialist: Emily Solís
Emily
Emily Solís
Local specialist in Managua, Panama | Replied on Aug 05, 2024

Hola Riley

Thank you for your wonderful feedback. I am happy to hear that you enjoyed your trip in Nicaragua. The whole team was delighted to be able to assist you and give you the best possible attention. We hope you will come back soon :)

Wonderful family trip to Panama
Panama | Dec 23 - Dec 29, 2023

J
Jennifer C.
Northbrook, IL | Reviewed on Jan 01, 2024
Our guide Jose in Panama City was wonderful. He was very informed and took great care of our group on both canal tour and metropolitan park. Same with Sophie in Bastimentos. Both excellent.
Travel transfers to and from airports were seamless.
American Trade Hotel was a great choice. Wonderful location, rooms, amenities and staff.
Red Frog was a great experience. The Villa at the resort was terrific, but very far from anything. A golf cart to get around was essential and our Villa...
Read more

Our guide Jose in Panama City was wonderful. He was very informed and took great care of our group on both canal tour and metropolitan park. Same with Sophie in Bastimentos. Both excellent.
Travel transfers to and from airports were seamless.
American Trade Hotel was a great choice. Wonderful location, rooms, amenities and staff.
Red Frog was a great experience. The Villa at the resort was terrific, but very far from anything. A golf cart to get around was essential and our Villa didn’t have one. We had to rely on calls for pick ups, which weren’t that reliable and created unnecessary delays and stress. This is really the main issue with the resort and really should be addressed. Also, we were repeatedly told towels were coming at the Beach Club but they never arrived after 4 hours. Things like Villa transportation and towels depreciate from the first class price point.
Finally, really appreciated Lucia’s periodic check-ins throughout our trip.
Overall, very pleased and will use KimKim again.
Thank you.

Local specialist: Lucía Barrios
Lucía
Lucía Barrios
Local specialist in Managua & Panama City | Replied on Sep 19, 2024
Dear Jennifer, Sorry for the late reply on this., thank you so much for your valuable feedback. We're happy to hear you enjoyed your time in Panama, especially with Jose, Sophie. We apologize for the transportation and towel issues at Red Frog. As previously discussed in our chats, I shared your comments with Red Frog, and they have reviewed your stay with their team. While the resort team did not receive any concerns during your visit, they’ve assured us that had they been aware, they... Read more

Dear Jennifer,

Sorry for the late reply on this., thank you so much for your valuable feedback. We're happy to hear you enjoyed your time in Panama, especially with Jose, Sophie. We apologize for the transportation and towel issues at Red Frog. As previously discussed in our chats, I shared your comments with Red Frog, and they have reviewed your stay with their team. While the resort team did not receive any concerns during your visit, they’ve assured us that had they been aware, they would have addressed the issues immediately. They deeply apologize for the situation, value guest experiences and regret the inconveniences you faced.

To enhance future stays, they’ve upgraded their fleet of golf carts for more reliable transportation around the property.

We truly appreciate your insight, as it allows us to ensure an even better experience moving forward. We’re happy that you still enjoyed your overall experience, and we look forward to assisting with your next trip!

Warm regards, Lucia

Great Natural Place in the World to Visit
Panama | Sep 12 - Sep 17, 2023

W
William A.
Canada | Reviewed on Sep 26, 2023

We had a great time and the service was impeccable. The hotel and boat we stayed at were beautiful and we would definitely do this trip again.

Local specialist: Reyna Ulloa
Reyna
Reyna Ulloa
Local specialist in Managua | Replied on Aug 05, 2024

Hi dear William, nice to greet you!

Thank you very much for your kind words,
It was a pleasure to structure this trip for you, and hope we have the opportunity to assist you again in the near future! :)

Warm regards,

One of my best trips ever
Nicaragua | Jul 20 - Jul 28, 2023

Clare
Clare T.
Menlo Park, CA | Reviewed on Aug 09, 2023
My trip to Nicaragua was truly one of the best trips I've ever taken. Two things made it particularly amazing. First, I want to thank Emily, my trip organizer, who managed to put together a spectacular itinerary for me based on my interests and feedback. We went through several iterations with where to go/what to see/where to stay, etc, and she always responded quickly and kindly. I really felt like her goal was to make me happy, and she did not seem to mind all my questions and changes as we... Read more

My trip to Nicaragua was truly one of the best trips I've ever taken. Two things made it particularly amazing. First, I want to thank Emily, my trip organizer, who managed to put together a spectacular itinerary for me based on my interests and feedback. We went through several iterations with where to go/what to see/where to stay, etc, and she always responded quickly and kindly. I really felt like her goal was to make me happy, and she did not seem to mind all my questions and changes as we went through the process. I actually looked at a few other personal organization services like kimkim, but Emily went above and beyond to deliver the best itinerary for me, which included lots of walking, nature, culture, museums, seeing the big sights (Leon, Esteli, Granada, Ometepe, San Juan Del Sur, etc). I have a friend who was born in Nicaragua, and he looked at my final itinerary and said "this is nearly perfect...with this you will see as much as you can in 9 days).

The second aspect of my trip which made it great was my personal guide, Oscar Lopez. Somehow I seem to always have had luck with guides, but Oscar was absolutely wonderful, and probably the best guide I've ever had. Thank you to Emily for pairing us up! Oscar was so affable and easy going, and of course his English was perfect. He would give me a brief overview of the day's events in the morning (using a map to show me where we were going) and then in the evening give me an update of what was to come in the morning. If we said we would meet up at X time, he was *always* there and I think probably 10-15 minutes early! Another thing I really liked was he always offered to take a picture of me, or a video..so it felt more like my friend was there than a tour guide. He even took pictures when I did not ask, and then would faithfully send them to me at the end of the day. He was very chatty and extroverted, and willing to answer all of my many questions about all sorts of things. We had some great conversations during our drive around the country. He came to realize how much I liked hiking and walking, so if there was a chance to do extra hiking he always offered it (ie. "Let's do the difficult hike back up the volcano, Clare!" or "Here's road I've never been on...let's hike up there and check it out!"). If I wanted to add something or make changes, that was always fine and he'd say "You are the boss; it is your trip". He is an incredibly kind, thoughtful, generous, intelligent, wonderful person who became my friend. The next people who get him as a tour guide will be very fortunate indeed!

I thought overall the hotels I stayed in were fantastic, except for maybe one, and I think that has to do with there not being enough hotels in that city (Esteli). I felt very well prepared for my trip and only wish it could have been longer. I cried at the end, I was so sad to leave. I had a fantastic time and it will remain one of the best trips of my life.

Hotel Reviews
Hotel El Convento
León

I absolutely loved this hotel! So clean, wonderful staff, great breakfasts, and nice icy cold AC! One of the best hotels I stayed in during my trip. Great location as well right in the middle of the city. Would stay there again in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Arcos
Estelí

Not my favorite hotel, but my guide told me it is one of the best in Esteli, so there you go! On the plus side, it was very quiet, had working AC, there is a restaurant downstairs, and the staff are all very nice. It is in walking distance from the city center. On the not so great side...the rooms look out into a hallway, the lights are fluorescent (feels sort of like a hospital), the hot water in the shower does not work, and I ended up being attacked by bed bugs (at least 30 bites). The room felt clean, but I had bites all over my stomach and legs and torso for days after. I would try to find someplace else if I go to Esteli again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza Colon
Granada

Loved this hotel! The hotel gets 5 stars, and Victor at the front desk gets 10! :) The hotel itself is just gorgeous and you feel like you are walking around at one of the finest resorts in the world. The rooms are huge, with patios and huge bathrooms. My room was spotless, and the AC was so nice to feel after walking around in the hot / humid city! This was one of the few hotels I stayed in as well which actually had working hot water in the shower. I could have stayed here a week. The breakfasts were very yummy, and they had a pool. It's right smack in downtown and within walking distance of everything. Victor at the front desk is a total star...helped me out and answered questions...always smiling and happy to help. I was ready to move in and only wish I could have stayed here longer! I saw other people mention the noise, but my room was in the back away from the street, so it was very quiet at night. Totally loved this hotel!

Authenticity & Character
Location
Staff
Victor was amazing!
Cleanliness & Comfort
Finca San Juan de la Isla
Altagracia

Who would have thought there would be a 5 star experience like this on the island of Ometepe? Truly this is one of the most unique and most amazing places I have ever stayed. I had my own little bungalow right on the beach, and only heard the waves and monkeys at night. It was so peaceful and serene. One of the few places I stayed in all of Nicaragua with a hot shower as well! It was super clean. The staff were so friendly and helpful, and the restaurant provides great service and food at very reasonable prices. I only wish I could have stayed here longer (like a month!) It is a magical place and I can't wait to come back.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Estación San Juan del Sur
San Juan del Sur

I really enjoyed this quaint little hotel, and don't judge the hotel by its facade! It looks a bit odd on the outside and rundown, but the interior rooms are very clean, bright, spacious, and well decorated. I had my own little balcony and it is mere steps from the beach. I picked this one over the Hotel Victoria and I am overall glad I did. My only not so great comment would be that the breakfast included is served across the street at a restaurant, and while the view from there is amazing (you are right on the beach!), the breakfast itself was probably the worst I had in Nicaragua. It was edible, but I would not pay to eat there again, which is odd, as I had a dinner there the night before and it was really tasty. Anyways, the hotel was great and I would stay there again...had a mini fridge which I found really nice to have while traveling.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
San Juan del Sur Hiking
San Juan del Sur Hiking
San Juan del Sur

We hiked so much! Oscar showed me all around the city and was willing to keep going much longer than I was! I loved getting to see so much of the town.

Quality of Experience
Guides, Drivers and Staff
Transport
Leon - City Walking Tour
Leon - City Walking Tour
León

Oscar did a wonderful job showing me the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Cerro Negro sandboarding tour
Cerro Negro sandboarding tour
León

Really enjoyed the hike to the top and then sliding down. Oscar made me feel very safe and it was super fun. Wish we could have done it again, but would have been quite a hike again to the top!

Quality of Experience
Guides, Drivers and Staff
Transport
León - Juan Venado Island Motorboat Tour
León - Juan Venado Island Motorboat Tour
León

This was so fun! The guide was so good at spotting things to see!

Quality of Experience
Guides, Drivers and Staff
Transport
Miraflor Nature  Reserve
Miraflor Nature Reserve
Estelí

Probably one of my favorite parts of the whole trip. Our guide, Carlos, was amazing. Started out as a 20 minute walk and turned into 3 hours...and a great jeep ride back to the city!

Quality of Experience
Guides, Drivers and Staff
Transport
Esteli - Tisey Nature Reserve & El Jalacate (-L-)
Esteli - Tisey Nature Reserve & El Jalacate (-L-)
Estelí

Really enjoyed this day. Oscar went out of his way to make sure I saw the whole reserve, the waterfalls, and an extra hike to the top of a mountain so that we could make the most of our Sunday. I was supposed to have the afternoon off, but it was Sunday, and everything was closed. Oscar found an extra hike we could do and filled the day with more fun things for me. Above and beyond treatment. I was so grateful.

Quality of Experience
Guides, Drivers and Staff
Transport
Masaya Highlights : Artisan Market, The White Villages (Pueblos Blancos)&Masaya Volcano
Masaya Highlights : Artisan Market, The White Villages (Pueblos Blancos)&Masaya Volcano
Nicaragua

This was very fun! I loved the hike to the active volcano, and Oscar made sure I got the best views. I enjoyed the little artisan market and seeing how pottery was made. We made a few stops and got to do some extra walking.

Quality of Experience
Guides, Drivers and Staff
Transport
Granada - Las Isletas Boat Tour
Granada - Las Isletas Boat Tour
Granada

This was much more than I expected! I loved seeing all the little islands, getting to take a walk on one, and being able to feed a mango to a monkey!

Quality of Experience
Guides, Drivers and Staff
Transport
Mombacho Volcano - Crater Trail
Mombacho Volcano - Crater Trail
Granada

Loved our hike to the top! Oscar made sure I got to see everything, was able to take my time.

Quality of Experience
Guides, Drivers and Staff
Transport
Ometepe Highlights
Ometepe Highlights
ometepe

Oh, I loved this island! I only wish that I could have had Oscar as my guide instead of Donald. Donald was very good, but I got very spoiled by Oscar and all the extra things he did for me. Nonetheless, Donald was quite good and made sure I got to see as much as possible. The driver of the car, Elma (Alma?) was also really nice and I enjoyed having a woman along for a bit!

Quality of Experience
Guides, Drivers and Staff
Transport
Canopy tour San Juan del Sur
Canopy tour San Juan del Sur
San Juan del Sur

Super fun! It was much more than I expected, and the ride to the top was scary but the driver made me feel safe. Great value, and I was so happy Oscar could do it with me.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emily Solís
Emily
Emily Solís
Local specialist in Managua, Panama | Replied on Aug 05, 2024

Dear Clare,

I am very happy to have received your kind feedback. It was memorable for us to help you all the way from the time of the planning process to the time of the trip and saying goodbye.and we are very glad that you were able to enjoy your trip and that it was more than you expected. It was a pleasure for us to have met your expectations and we will be happy to assist you at any time. Oscar was delighted to be your guide and treat you as one of his friends.

I will be looking forward to meeting you if we have the opportunity to assist you again

All the best wishes for you

Our trip to Panama was amazing. Reyna did a ...
Panama | Jul 22 - Aug 4, 2023

D
Denise K.
Fairfield, CA | Reviewed on Aug 05, 2023
Our trip to Panama was amazing. Reyna did a spectacular job working with us to plan our itinerary and fun, exciting, informative outings. We learned a lot about Panama's history (and how it is linked to CA history), were immersed in incredibly beautiful rainforests, mountains, and beaches, saw SO many animals and plants in their natural habitats, and ate some delicious food. Reyna also was very responsive during our trip to help with a couple of small bumps we hit along the way and shift... Read more

Our trip to Panama was amazing. Reyna did a spectacular job working with us to plan our itinerary and fun, exciting, informative outings. We learned a lot about Panama's history (and how it is linked to CA history), were immersed in incredibly beautiful rainforests, mountains, and beaches, saw SO many animals and plants in their natural habitats, and ate some delicious food. Reyna also was very responsive during our trip to help with a couple of small bumps we hit along the way and shift our agenda when we found something else we wanted to do :). I would not hesitate to plan another trip to Panama or any trip Reyna recommends!

Hotel Reviews
Central Hotel Panama
Panama City

The location of the hotel is perfect and the hotel itself is beautiful and relatively comfortable. The room we got for 3 people was *very* small - we could really not all be standing at the same time without bumping into each other. If it were just 2 of us, I would have given it 5 stars. But the room was clean, staff were very friendly, breakfast was delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
There is no way 2 beds should have been in a room that size. Way too small for 3 people.
Los Mandarinos Boutique Spa and Hotel
El Valle de Anton

Los Mandarinos was probably one of the most beautiful hotels I have ever stayed at. The views of the mountains from the hotel AND the pool were incredible. Our room was very comfortable, and the location was quiet and peaceful. I would definitely recommend this hotel to anyone traveling to/through El Valle.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The pools were fantastic; rooms very clean and comfortable; bathroom well stocked.
Palmar beach lodge

The Palmar was a very nice hotel and the only reason I gave it 4/5 stars is personal preference. Our room was very comfortable (A/C was critical to cool down once or twice a day), staff very friendly and helpful, RIGHT ON THE BEACH. The restaurant and bar were very nice and we enjoyed the variety for a week without tiring of the menu. The only drawback of this hotel (for us) is that some nights can be a little more of a party atmosphere - nothing too big and certainly not loud enough to keep us awake. I probably would have loved this in my 20s....

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Coast to coast trip to Portobelo
Coast to coast trip to Portobelo
Panama City

I think this was one of my favorite days of the entire trip. Our guide Jose was very knowledgable about the rainforest plants and animals, as well as the fort at San Lorenzo. The drive to the fort and the walk down there road were spectacular - we saw so many animals and really got to quietly observe and have branches dropped on us by howler monkeys! The views were beautiful, and even though the workings of the Canal Locks was not my primary interest of this outing, I found them fascinating and am very happy we were able to watch a huge container ship going through the lock system.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sea Kayak - Panama Canal (half day)
Sea Kayak - Panama Canal (half day)
Panama City

Beautiful setting for a kayak trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Canal Rainforest Boat experience
Canal Rainforest Boat experience
Panama City

Loved this tour - what an amazing place. If we could put videos below, I'd add the 3 species of monkeys we saw up close. We also saw a crocodile, numerous bird species, iguanas, and turtles. Our boat driver knew where to find certain animals and being on the lake with the big ships nearby was surreal. Also, being in the shade on the boat kept things a little cooler and more comfortable in the heat.

Quality of Experience
Guides, Drivers and Staff
Transport
Casco Antiguo walking tour
Casco Antiguo walking tour
Panama City

It could have been the timing of the particular tour we took, but we were a little disappointed with this tour. We shifted the time to 4pm to try and avoid the hottest part of the day. We did not get to do the chocolate tasting that our son was looking forward to b/c of the day it was scheduled for, and we were only able to see the interior of one church in town (and not the one directly across from the hotel). We also weren't even aware that the Presidential Palace was in the area until our driver the next day mentioned it while we were leaving town. My guess is we only experienced a portion of what this tour should have been... and again, this could have been b/c of the shifted time. It was a little disappointing b/c those were our surroundings during our stay and I would have liked to learn more about it. What we did see and learn about was very interesting. But there was not really any discussion about the current political environment around some of the changes the area has undergone to revitalize tourism (eg; we saw some signs on our own that locals were trying to resist gentrification - would have liked to learn more about how the will of the locals is balanced with tourism).

Quality of Experience
Guides, Drivers and Staff
Taboga Island
Taboga Island
Panama City

The island is beautiful, the water was warm, the food and drinks were delicious. It was a nice relaxing day after a few busy touring days.

Quality of Experience
We really loved it but probably would have preferred to come back a little earlier.
Guides, Drivers and Staff
Transport
Slot canyon waterfall
Slot canyon waterfall
Valle de Antón

This day was beyond amazing - tied for my favorite day of the whole trip. Cecelio was such a kind, fun, and warm host for us and the mountains are breathtaking. I kind of wish we had more days like this!!!! The slot canyon swimming hole is SO beautiful and refreshing - I cannot imagine a more perfect place.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Reyna Ulloa
Reyna
Reyna Ulloa
Local specialist in Managua | Replied on Aug 05, 2024

Hi dear Denise, nice to greet you!

Thank you very much for sharing your kind feedback with us.
We are more than glad that you enjoyed your trip around Panama! :D

It was a great pleasure to welcome you for this adventure and assist you during your stay as well,
Panama will be waiting for you both for the next time!

All the best wishes for you, and thank you for trust in our services,
Best regards,

Review of the Panama tour and working with Reyna
Panama | Jun 12 - Jun 18, 2023

Peter
Peter F.
Canada | Reviewed on Jun 20, 2023
The guide throughout our trip was Eduardo. He was fabulous. He was very enthusiastic, knowledgeable, accommodating, thoughtful, funny... The four of us on the tour would highly recommend him. Aside from one issue, the itinerary was excellent. In our planned itinerary, we were supposed to have a day going to Portobello.on day 5. This was to be either via train (if it was running) or otherwise by car. When we arrived in Panama that day was switched with the Panama Coast to Coast Land Route.... Read more

The guide throughout our trip was Eduardo. He was fabulous. He was very enthusiastic, knowledgeable, accommodating, thoughtful, funny... The four of us on the tour would highly recommend him.

Aside from one issue, the itinerary was excellent. In our planned itinerary, we were supposed to have a day going to Portobello.on day 5. This was to be either via train (if it was running) or otherwise by car. When we arrived in Panama that day was switched with the Panama Coast to Coast Land Route. Since the land route takes us to the Colon area and Portobello is in the Colon area, I assumed that it was just a printing error. On day 5, when our guide described where we will be going (the Panama Coast to Coast Land Route), I asked if that included Portobello. He said, “No”, and had no explanation as to why we were going there rather than Portobello. Reyna did not ask us about the change in the itinerary.

After the entire trip, the four of us discussed what we liked and disliked. Everything was excellent except we all felt that there was too much time spent on the Panama Canal. Most of the Panama Coast to Coast Land Route day was spent at the observation area for viewing how the Panama Canal locks worked. It ends up that was entirely wasteful because it is essentially identical to the next day where we were on a boat trip through the Panama Canal locks. That boat trip provided the same knowledge that we had already heard at the observation area the previous day. So, we all felt that we had wasted a day and could have saved a lot of money by shortening our entire trip by one day and not missing anything important.

Reyna was a challenge to work with. (All of this is by memory rather than me checking everything.):
- She often had very delayed responses (e.g., it seemed like she typically responded a week after a question, at least until we were close to going on the trip). I do appreciate that 24/7 responses are an unreasonable expectation. David, for our Colombia kimkim tour (which we went on just before going to Panama), was able to reply in a reasonable time frame. I enjoyed working with him.
- There were a number of misunderstandings. It felt like Reyna did not have time to closely check what was previously said in our communications.
- It seemed like she did not really know what could be seen from Panama City. In other words, she did not offer any ideas beyond what is easily found on the web. At one point we were looking for activities for one more day and we decided that Portobello was the best option for the ideas she gave us.

Hotel Review
Riande Granada Urban Hotel
Panama City

The hotel was excellent. I asked for a three star hotel and the Riande is four star. That is fine if there was not much of a price difference.

Authenticity & Character
It had the "big" hotel feel.
Location
It was not within walking distance of anything interesting. It felt like the location was safe, which was important to us. There were a number of restaurants nearby.
Staff
Friendly, helpful...
Cleanliness & Comfort
Very clean and comfortable. Our room was on the side facing the outdoor bar. We were kept awake by the loud music coming from the bar. We did not sit in the bar because the music was so loud that it was difficult to talk to each other.
Activity Reviews
Coast to coast trip to Portobelo
Coast to coast trip to Portobelo
Panama City

We were not taken there.

Casco Antiguo Walking tour
Casco Antiguo Walking tour
Panama

Eduardo was informative. Nice to taste that very expensive coffee.

Partial Transit in Panama Canal
Partial Transit in Panama Canal
Panama City

This was interesting to experience and see how the locks worked. The caveat is that the trip is slow (not that it is anybody's fault.) Going through the first lock was exciting, the second lock was interesting, and the third lock was just a repetition.

Chagres National Park and Embera Indians
Chagres National Park and Embera Indians
Panama

It was informative. On some tours, one only sees traditional dancing, which does not say much about the culture. On this tour, we learned a lot and there was plenty of time for us to ask questions. The lunch was excellent.

Canal Rainforest Boat experience
Canal Rainforest Boat experience
Panama City

We had to leave early to be the first to the area where food was offered to the monkeys. (Once the monkeys were fed by anyone, they would not come for other people offering food.) It was exciting watching them come onto the boat for food.

Local specialist: Reyna Ulloa
Reyna
Reyna Ulloa
Local specialist in Managua | Replied on Aug 05, 2024

Hi Peter

Thank you for your feedback that will help us to improve in the future. An apology for the circumstances presented. I am glad to hear that you had a pleasant stay in Panama and that you had a great time with Eduardo during your experiences. Warm regards,