Wise Steps Travel

I’m so happy with the Bali service of kimkim it’s beyond words! My guide Yohanes & driver showed me Bali the way I always wanted to see it. They were amazing!

Bali is beautiful and I really enjoyed the different places visited. The choice of the location was great because the sceneries was very different at each places.
I greatly enjoyed the accommodations at each of the location. They were very comfortable and well located. Having a guide and a driver was very convenient and time effective for our vacations.
The Gili's beaches and the sunrise hike at Mt Batur was probably some of the highlights of the trip.
I also highly enjoyed swimming in Gili's water, seeing the Monkey's in Ubud and the fresh food in Bali.

Here are some constructive suggestion for improvement:
- We had on several locations difficulties to find the driver. It might be effective if he/she wears a recognisable T-shirt and/or banner.
- The sunrise hike schedule was too buffered: we hiked up in less than 2 hours and then had to wait for 2 hours for the sunrise
- While the description of the trip itinerary is great to book the trip, it would be convenient to have a calendar-based summary of the trip once booked with the critical information needed every day: departure/arrival time and location, accommodation address, contact number, activities proposed ...

Nadia, our specialist, was very helpful in booking our trip to Bali. After a couple of messages, we had a fantastic trip plan ready to book. She also helped us during our trip with recommendations and booking transportations for an extra person who joined last minute.

Our guide John and driver Benny were fabulous. They took us everywhere on the itinerary and even included extra stops. It was a lot of fun visiting Bali. They were very knowledgeable and flexible. Skipping an activity, leaving earlier and other last-minute changes were not an issue.

Highlights of the trip were Mt Batur hike at sunrise and Gili Trawangan, great car-free island, where we enjoyed snorkeling with turtles, swimming in crystal clear water and glorious sunsets every night.

Couple things could have been better:
- I couldn't find my driver at the airport, I had to take a taxi. Luckily Nadia made up for it and comped us the value.
- We didn't really enjoy Candidasa. The hotel was very average compared to the others. Walking on the beach, we've counted 10 unsightly oil tankers and an oil terminal. Not very appealing.

Like previous trips, everything was great and handled expertly by our KimKim team (Nadia). Everything went according to plan and all recommendations were spot on and excellent. Nadia event went the extra mile for us in helping get a stranded bag to us at the airport during a tight connection. I would recommend KimKim to anyone who wants the help of a travel expert and all details taken care of. Great product!!

Blair

Our guide Tony and driver Daniel were fabulous. They took care of everything we needed and wanted. For example we had never had the opportunity to taste durian. Daniel knew a particular fruit stand that sold the best. He drove us through heavy traffic to find it. Tony made sure the fruit vendor sold us a tree ripened fruit. It was a very interesting taste. They recommended restaurants for us to try and took us there to compare menus. One evening we went to see the classical dance. It was pouring rain. Daniel sat in our hotel lobby while we changed and drove us there so we would not have to order a taxi.

The activities were well suited to our interests. We enjoyed the archeological sites, markets, palaces and batik. The birdwatching and cycling through the small village were highlights. Whenever we wanted to stop and take photographs Daniel accommodated us.

Ayu was so helpful and professional in booking our trip to Bali. With all the information available online, it is overwhelming to know where to go or what to do. She gave us invaluable information on which beach city was the least touristy and helped us come up with an itinerary that minimized travel time. Our Guide Leni and Driver Mady were so warm, personable and helpful throughout our trip. It was an amazing experience.

We had a wonderful visit to the Botanical Gardens on Bali with Susan the bird guide who accompanied us was impressive with her knowledge of the bird song enabling us to have some really wonderful views of the birds.
The arrangements worked very well, we were collected promptly from our hotel by the taxi, had a lovely lunch in a local restuarant and enjoyed our visit to the local fruit amd vegetable market.
Overall it was a very enjoyable day.

Keith Gooday

I only had a few days to plan my trip. Despite my time constraints and our travel plans being in high season, our trip went very smoothly. They ensured there was ample time to travel between places. There were a few pleasant surprises put in for us. We had our honeymoon planned with Wise Steps Travel and all of our accomodations are arranged with cute and small romantic touches.

We had honeymoon pictures taken in Bali, the photographers recommended to us were professional and very friendly people.

As Leni said before we left. We left our hearts here in Bali.

Had a terrific experience with Ayu and also with Leni our tour guide and driver. I have some feedback which is given with the intent to help you in the future with travellers visiting Bali and how to better serve them!!
(1) Travel Truama is a real thing in Bali - it takes a very long time - on average 60 - 120 minutes to get from one temple or sight to Ubud or to another temple or sight.
(2) On Day One - we saw two temples: Tirta Empul and Gunung Kawi and were meant to go to Tegalalang and Fire Dance and dinner. We probably spent 4 hours in the car getting to and from these locations. We had to drop the Fire Dance and were never going to get to Tagalalang as it was late and we were road weary
(3) On the second day we drove 2 hours to get out of Ubud and to Kintamani volcano,
temple Ulun Danu Batur, Les Village (for snorkeling). Again - on that day we spent at least 5 hours in the car to get to and from these places which limited our time when we actually got to them.
(4) Day three: Batu Karu Temple and Jatiluwih and we also got to the Tegalalang. We easily spent another 5 hours in the car. We spent more time in the car these three days combined than at the locations we were driving too.
(5) We ended up not doing the Nyambu Village - as once we got to Bali Eco Stay - we realized that the next day would have taken us 5-6 hours in the car. Not what we wanted.