Sheldon

Impressive with how every detail was attended to. - Sep 18 - Sep 25, 2021

Traveler: Sheldon S. - Local specialist: Jesus Martel

Everything provided by Kimkim Travel (through Peruvian Soul in Peru) was perfect. I had some nervousness about using an agency since I usually travel independently, but with my wife and my advancing age, and her mobility challenges, I decided it was the best option for a trip to the Sacred Valley and Machu Picchu. I was impressed with the attention we got, and the adaptation to our needs. First, communication, online and with whatsapp: Jesus must sleep at his keyboard, since every time I had a question, concern, or panic, he responded, usually within minutes, although occasionally when at night, it was the first thing in the morning. Likewise, Carlos, who handled airport pickups/dropoffs, and Julio, our personal guide for 4 days from Cusco to Machu Picchu and back, were equally responsive and helpful. Beyond communication, Julio was a font of knowledge, adapted the tour to our needs, attentive, and facilitated numerous accommodations for my wife that made our Machu Picchu experience possible. In Lima, we also enjoyed the services of Abraham for a few hours, and were pleased with his manner and helpfulness as well. The trip provided by Kimkim/Peruviansoul was well designed as a private conducted tour, very fairly priced, and conducted without a hitch. All the personnel were reliable and excellent. The hotels were great.

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Jesus Martel, local specialist, responded to this review:

Dear Sheldon,

Thanks so much for such kind comments. We really feel very happy to hear you had a wonderful time in Peru along with your wife. We really made our best from the time we received your request until your departure from Peru, and I'm very happy you felt safe and comfortable with our services provided. For us, it is very important to always give the best possible experience to our clients as well as be careful about details and most important, guarantee the best tour guides such as... read more

Dear Sheldon,

Thanks so much for such kind comments. We really feel very happy to hear you had a wonderful time in Peru along with your wife. We really made our best from the time we received your request until your departure from Peru, and I'm very happy you felt safe and comfortable with our services provided. For us, it is very important to always give the best possible experience to our clients as well as be careful about details and most important, guarantee the best tour guides such as Julio and Abraham, with whom you could venture to the most precious sites during your trip! Thanks again for trusting us and we really hope to have you or your family, friends in Peru sometime in the future!

Stay in touch! Thanks for all your kindness.

Jesus, Kim Kim & Peruvian Soul team