Highlights of Jordan & Israel: 9 Days - Oct 29 - Nov 9, 2018

Traveler: Marion M. - Local specialist: Raísa Jorge

We had an amazing trip to Jordan and Israel everything was planned perfectly and worked like clockwork so thankyou for that. We saw everything we wanted to and a lot more.
Our two drivers Mo'ayed in Jordan and Monther in Israel were fantastic - nothing was too much trouble they were always on time and very efficient, informative and very pleasant, please pass on our thanks to them they really made the holiday. Our jeep safari of Wadi Rum was very enjoyable what an adventure! as was the entertainment in the Dead Sea and the desert camp.

However we were disappointed by the quality of a number of the hotels we stayed in, as you know we asked to be moved from the Rum Al Waleed for which we were grateful as we were due to stay 4 nights - this hotel was dark, dingy and dirty and Breakfast was very basic. I would highly recommend that you do not put other tourists in that hotel. The Corp which you moved us to was superb and much more the standard we were expecting so thank you for that.

The Grand Court in Jerusalem was also very good, and we enjoyed our stay there.
The Dead Sea Spa was ok but just tired and in need of a refurb and it showed it was tatty and unloved, the food was also not great.
Our desert camp likewise tired and basic - whilst we were expecting a Bedouin camp experience not a 5 star hotel it again had seen better days. The food was very good however! The sister hotel to it in Aqaba was better and we enjoyed our stay there.
The hotel in Petra La Maison the same our room was really tatty and basic.
I can understand that when you are used to using the same hotels some of these things can go unnoticed however you should be checking on your clients experiences and the facilities on offer- with such a wide range of hotels in the area to choose from I would strongly recommend you review your choices.
That said we had a fantastic holiday and with the above caveat would recommend you to others looking to explore this fascinating part of the world.

Thank you for a very well organised and memorable trip!

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Raísa Jorge, local specialist, responded to this review:

Hi Marion,
Thank you very much for experiencing Jordan with us! Your detailed feedback is highly appreciated.
We aim to work only with quality accommodation, so we will bring your observations to our quality control department and we will reconsider our future bookings in these properties.

Yet, happy you enjoyed your trip!

We hope to see you again in our beautiful country.

Happy travels.