The real colombia - 9-day adventure, Colombia - May 19 - May 29, 2018

Traveler: Jamie G. - Local specialist: Jules Domine

While we really enjoyed our trip overall, I would not book with Kimkim again without there being more transparency on the costs. We spent nearly $6800 with Kimkim for only about 9 days of services including one internal flight for 2 people.

Jules did a pretty good job communicating with us but he did say the following about providing us with some tips on packing but he did not provide this detail, even after we followed up with him inquiring about this. He later apologized saying he was on a trek in the Amazon but if he's unable to properly respond to people he should make sure someone else is monitoring his emails to do so. From Jules: "I will get in touch with you 15 days prior to the trip with the last details and a checklist for the things we recomend you bring on the trip (nothing too special, but like this you have a good idea on how to pack ! )."

Our Guides:
Nicholas was fantastic. We really loved him. 5 stars
Diana was also very good. We enjoyed the time we spent with her. 4 stars.
Qapac was okay. He spent too much time talking about politics and religion. He made assumptions about food that we would like. For example we went to a restaurant after a hike and he ordered us plates of spaghetti without consulting with us. I don't want spaghetti when I'm in South America. 3 stars.

Jules Domine, local specialist, responded to this review:

Hi Jamie,

Thanks for your reviews and I hope you really enjoyed your trip to Colombia. Diana and Nicholas are our favorite guide, and we are happy you could spend some quality time with them.

Regarding your comments, please let me know what would you like to know about cost and I'm always happy to give you all the details you need. We are always very intersted in knowing what part of the booking process could have been more transparent, or maybe since Kimly did most of the booking, you... read more

Hi Jamie,

Thanks for your reviews and I hope you really enjoyed your trip to Colombia. Diana and Nicholas are our favorite guide, and we are happy you could spend some quality time with them.

Regarding your comments, please let me know what would you like to know about cost and I'm always happy to give you all the details you need. We are always very intersted in knowing what part of the booking process could have been more transparent, or maybe since Kimly did most of the booking, you were not able to get the information you needed. In any case, feel free to let me know, please.

As for the missed email, I really apologies for that and it will not happen in the future again. Corey, our other specialist now has access to all my conversation and can fill in for me when I'm guiding.

We take note regarding Qapac, and will do more training on him before he can guide any other trips.

Thanks and have a great evening,

Jules