Andrew (tour guide/driver) is the best guide ever!!!

Kenya | Jun 12 - Jun 21, 2023

The hotel and staff are lovely. We felt special and like part of the family. Two issues: the amount of time it took to prepare meals, considering we were on time constraints and being charged for a bottle of wine that was placed on our table that no one requested. We assumed that it was included, only later to be charged. Deceiving practice that should be eliminated.

Reserved a room for 3 people. Was given a third make-shift bed in the sitting area that did not include a mosquito net around the bed. Felt we did not get what we paid for. The food was really good though and grounds are beautiful. Recommendation is for carpeting to be removed from rooms and dining in order to reduce the musty odors.

No hot water in the shower, room untidy and full of insects. However, the property is charming.

I don't really know how to rate this establishment. On the one hand, the staff, food and overall experience were memorable. On the other hand, the owner was extremely off putting and offensive. The owner also owns Nariku Travel. She is a white woman and served as the face of the cultural camp during our stay. She "educated" us on the life of the Maasai people. She often spoke harshly and in a condescending manner to the staff, attended all meals and most events with us and was overheard telling her husband (the chief) that she was not going to sleep outdoors with us because she could not go another night without running water. She should serve her function behind the scenes. It was mentioned that she lives in a house with running water and electricity not far from the camp; while all the members live in much less modern conditions. She found a way to profit from what used to be a journeyman's layover location. What a shame. I wish I knew more before attending. Despite her interference, the Maasai people deserve your love and support.

Very cute and well-appointed luxury tents. The property allowed us the visit of many animals and spottings along the river. The food was okay, but the scenery and lodging made up for what it was lacking.

Most staff were awesome, a few were snooty. The water was intermittently hot and/or cold and extremely salty. The power went out occasionally, but for short periods. The pool and ocean were lovely. The snorkeling excursion was amazing. The evening entertainment was so-so. Room amenities were an issue. I had to change rooms due to telephone and shower not working. In my new room, AC stopped working. Friends had to change room due to AC not working. Food options were plentiful and offered almost around the clock. Cocktails included in the all inclusive package were prepared well and not watered down. Onsite amenities were basic but enough. Massage was priced well and enjoyable. Overall, a nice stay.

This activity was well-organized, allowing us to arrive before larger groups for a more individualized experience. The staff was informative and cautioned us about getting too close to the giraffes.

This was an enjoyable experience. The boat driver worked hard to give us the best experience, even arranging for us to see a bird catching a fish. We also saw hippos and crocodiles, which were impressively large.

The guides were excellent, ensuring that we saw all the "big five." They were well-coordinated with other tour guides, sharing information about animal sightings so that we could have the best experience possible.