Ana has been extremely responsive
Chile | Nov 10 - Nov 18, 2023

Marco
Marco R.
Dallas, TX | Reviewed on Nov 21, 2023

Ana has been extremely responsive while dealing with our travel demands related to our Chilean vacation, even during her brief one week vacation.
She accommodated revisions in terms of the hotels selections, as well as variations in the several tours we selected.

Hotel Reviews
Hotel Cabo De Hornos
Punta Arenas

Well located, ample room facilities and quality breakfast. Clean and user friendly

Authenticity & Character
lobby/restaurant sleek and recently renovated
Location
Nearby restaurants and historic sites/square
Staff
anticipating our needs and very friendly
Cleanliness & Comfort
impeccable room and restroom
Hotel Casa de la Patagonia
Puerto Natales

Good location near restaurants, clean bedding facilities. However, bedroom and bathroom were too bare and witouth furniture. Breakfast ok.

Authenticity & Character
Clean but unimpressive
Location
near restaurants key streets.
Staff
very friendly and accommodating to customers
Cleanliness & Comfort
Very clean and comfortable beds
Hotel Iorana Tolache
San Pedro de Atacama

Facilities very basic but clean. Very quiet and decent breakfast. However, location is a negative (3 Km from town, on a very dark and dusty road), especially considering the fact that is EXTREMELY difficult to get taxis in San Pedro de Atacama. Every night it was a nightmare returning from dinner to the hotel. Avoid until they set up a transportation alternative to downtown.

Authenticity & Character
Nice facility and service
Location
Too far from downtown considering there is almost no taxi service
Staff
Need more training. Left an early tour without breakfast box.
Cleanliness & Comfort
Beds were ok but bath small
Activity Reviews
Santiago's City Tour from the aiport
Santiago's City Tour from the aiport
Santiago Int. Airport (SCL)

We had rain all day, so the city visit was made within the car. Guide was imaginative and we ended up in nearby Sta Rita winery

Quality of Experience
Very nice considering bad weather
Guides, Drivers and Staff
Very polite, informed and creative guide (Vitor Hugo)
Transport
King Penguin Park Tierra Del Fuego
King Penguin Park Tierra Del Fuego
Punta Arenas

Transportation was timely and very friendly (guide Paula). Ferry crossing the Magallanes Strait was in good shape. Lunch at El Porvenir was in a very good restaurant. Visit to the King penguin colony went very well. Exciting watching over 70 penguins. Trip back noneventful.

Quality of Experience
A lot of fauna during the trip, including guanacos, sheep, penguins, foxs, nandu, etc. Cold weather and dry vegetation.
Guides, Drivers and Staff
Great work by Paula, especially in first half of the tour.
Transport
Evening Astronomy Tour
Evening Astronomy Tour
San Pedro de Atacama

We could not do it due to cloudy skies for the 3 nights we stayed there. But the tour operator was extremely cnstructive and accommodating d

Navigation to Balmaceda & Serrano Glaciers
Navigation to Balmaceda & Serrano Glaciers
Puerto Natales

Probably the best tour in Patagonia. Boat was clean and service was very good. Barbecue in a nearby restaurant was very decent and the place very clean.

Quality of Experience
We were able to see two beautiful glaciers, one of them via a short but very exciting walk.
Food
Barbecue was great. And he wine too
Guides, Drivers and Staff
Very good explanation while navigating to and from the glaciers. A lot of fauna was seen during the tour.
Transport
Nice and clean boat. Good service on board
Panoramic excursion to the Torres del Paine National Park (with Box Lunch)
Panoramic excursion to the Torres del Paine National Park (with Box Lunch)
Puerto Natales

Majestic nature of the Torres del Payne and other mountains nearby. John Pineda, our guide, was extremely informative and responsive t our requests. He is a good photographer too!!! We had a bad weather but he altered the route and allow us to make the most out of it.

Quality of Experience
Scenery is unbeatable and world class.
Food
Lunch Box needs improvement
Guides, Drivers and Staff
Kudos to John Pineda as explained abve
Transport
God and safe driving
Rainbow Valley - Semi Private
Rainbow Valley - Semi Private
San Pedro de Atacama

Our knowledgeable guide and a beautiful day allowed us to admire the great colors of the Valley and understand teh basic of the geology behind the scenery. We also visited the petroglyphs of Yerbas Buenas site. A great surprise and one of the top tours we made in Atacama.

Quality of Experience
Exceptional colors and content from our guide
Guides, Drivers and Staff
very friendly and knowledgeable person
Transport
Cejar & Tebinquiche Lagoons - Atacama Salt Flat - Semi Private
Cejar & Tebinquiche Lagoons - Atacama Salt Flat - Semi Private
San Pedro de Atacama

Visit to Laguna Tebinquiche was interesting albeit a bit short. Opportunity to swim on the Cejar lagoon (25 % salt concentration) was fun and the surrounding scenery very beautiful. Visit to Ojo del Salar was a bit lame. We had an open cocktail event with nice wine and treats and, more importantly, the impressive volcanos/mountains backdrop...excellent

Quality of Experience
Very interesting visits and activities (swimming)
Guides, Drivers and Staff
Very friendly and attentive guide
Transport
Half day Moon Valley and Mirador Ckari - Semi Private
Half day Moon Valley and Mirador Ckari - Semi Private
San Pedro de Atacama

We visited several locations of the Salt Cordillera with a grand finale by watching the impressive sunset. Impressive!

Quality of Experience
Lunar-like scenery and great sunset
Guides, Drivers and Staff
Nico was friendly and very knowledgeable. Took several pictures of ours during the tour
Transport
Safe and clean van.
Tatio Geysers - Semi Private
Tatio Geysers - Semi Private
San Pedro de Atacama

Very early morning tour to have the opportunity of seeing the geyser in full activity (27 F). Our guide prepared an unforgettable private and quality breakfast on a private spot with full sight of the geysers.... Some road stops included the possibility in Machuca to taste grilled Lama with chimichurri... Finally, we had the luxury of seeing 3 types of flamingos...

Quality of Experience
Diversity of experiences for a half a day tour: Geysers, mountain breakfast, flamingos, Machuca town, grilled lama tasting
Food
Pablo prepared a warm and delicious breakfast on a private spot overlooking the geysers. Priceless.
Guides, Drivers and Staff
Pablo is an an extremely knowledgeable and friendly local guide
Transport
SUV suitable for the trip.
Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Dec 22, 2023

Dear Marco,

Thank you so much for your kind words! I'm thrilled to hear that I could contribute to making your Chilean vacation a positive and memorable experience.

Flexibility is key when it comes to planning a perfect trip, and I'm delighted that I could assist in tailoring your family vacation 💕

Thank you again for choosing us for your Chilean vacation, and I hope you have fantastic memories to cherish!

Best regards,
Ana ✈️