Clemens' group did a great job!
Austria | Aug 9 - Aug 19, 2025

L
Larry K.
Ashburn, VA | Reviewed on Aug 23, 2025

Clemens' group did a great job! They planned the perfect vacation for my family. The hotel selections, private tour guide selections, events, and most importantly, the customer support provided while touring Europe were all outstanding. We were a little nervous about this vacation because it was the first time booking a trip through Kim Kim. The business model of giving a budget upfront with no price itemization made us more than a little uneasy. However, Clemens and his team did such a great job, we were more than satisfied with the trip and appreciated the value they delivered. We always felt they had a genuine interest in providing us with a great experience. I would use them again and again.

Hotel Reviews
Hotel NH Collection Wien Zentrum
Wien

Great location for our trip. Very clean and friendly staff. The rooftop breakfast patio has a spectacular view of the city. Breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Perfect location for our tour plans. The breakfast was very good. The hotel was very clean and provide the unique hotel experience we were looking with a local feel. The staff was very friendly. I already recommended this place to several friends. A great experience and close to all the shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aparthotel Familie Hugenschmidt
Zürich

We loved this place and would easily recommend it to anyone staying in Zurich! The multi-generational family that owns and manages this hotel take such pride in their property and providing an exceptional experience. Truly nice people! The rooms were very nice, modern and clean. The hotel is located on the "gold coast" of lake Zurich, in a family-friendly, upscale neighborhood of Zurich, just a block or two from a great park next to Lake Zurich, where you can swim and just relax and picnic on the grass. It is actually an idyllic setting with families enjoying the park with little need to be concerned about crime, or misbehaving people. It was a very cool experience! The hotel is also located across the street from several great restaurants (Italian, Greek, and Americana) that we loved! An award-winning local cafe is located next to the hotel that was absolutely terrific.

Authenticity & Character
Family that owns hotel are wonderful people.
Location
Perfect location that you can easily jump on the train and quickly get anywhere is Zurich.
Staff
Cleanliness & Comfort
Hotel Sailer
Innsbruck

Perfect location! The hotel staff was great, helpful and friendly. The restaurant was exceptional, and the breakfast was very good. The rooms were very clean and comfortable. All around, a very nice experience during our stay at this hotel! I would recommend this hotel to everyone.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen

We absolutely love this hotel and can't wait to stay here again, maybe during a ski trip. The hotel was the highlight of our hotel experiences in Europe. Everything about the hotel is great! A bit warm without air conditioning, but the location in town makes opening the windows at night for cool air a great added experience. The spa was great. The service was great. The rooms are all excellent. The staff was very friendly and helpful and made great recommendations for local restaurants. One employee, a previous ski instructor from the U.S., was very helpful with local restaurants, attractions and traffic. We truly can't wait to stay here again! I would give this place 5 stars, but I just never give 5 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Our personal guide was awesome! Very knowledgeable, he provided in-depth history lessons in addition to identify historic building. He was worth every penny.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna

Our guide was very good. The palace grounds were in a bit of disrepair, which was a bit of a letdown, but still a good experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Viennese Culinary Experience at its best: Schnitzel & Strudel Workshop
Vienna

We have told so many people about Nabiel! He is simply the nicest and most genuine person. My entire family loved him! His cooking class was awesome! The experience was just so unique and was the highlight of our time in Vienna, if not the entire trip! I highly, highly recommend this experience for everyone visiting Vienna!

Quality of Experience
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Day trip - Transfer to Salzburg with private driver guide & tour in Hallstatt
Austria

We feel truly lucky to have had Bern as our Guide. He was awesome! A very knowledgeable and caring Guide, he really worked hard at providing us with a great and customized experience! He connected with everyone in our party. He made the day very fun and exceptional. He went well above and beyond to provide a great day, especially since it was a long day. I wish Bern could have been our Guide for the entire trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Eagle’s Nest & Original Sound of Music Experience
Eagle’s Nest & Original Sound of Music Experience
Salzburg

This was an amazing experience. Andreas was our Guide, and he was exceptional. Very knowledgeable and friendly and dedicated to providing us with a great experience. He was so much fun and provided us with so much history. A great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Van
Austria
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Experience Zürich’s Highlights: City Bus Tour & Old Town Walk
Zürich

Our Guide was nice because she helped us add the Chocolate experience to the walking tour. But, she did not seem to know much.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Sep 11, 2025
Dear Larry,
Thank you so much for your wonderful review! I’m thrilled to hear that you and your family had such a memorable time exploring Austria and beyond, and that the hotels, guides, and experiences all came together perfectly for your trip. It’s especially rewarding to know you felt well supported throughout, we always want our travelers to feel both cared for and inspired during their journey.
I had to smile when I read that you “never give 5 stars.” From the way you described your... Read more

Dear Larry,
Thank you so much for your wonderful review! I’m thrilled to hear that you and your family had such a memorable time exploring Austria and beyond, and that the hotels, guides, and experiences all came together perfectly for your trip. It’s especially rewarding to know you felt well supported throughout, we always want our travelers to feel both cared for and inspired during their journey.

I had to smile when I read that you “never give 5 stars.” From the way you described your experience, it sounds like we might have come close to breaking that rule, so we’ll gladly take the 4.9 stars! 😉

Joking aside, your kind words mean a lot, and I’ll be sure to pass your praise along to Nabiel, Bern, Andreas, and the rest of our partners who helped make your trip so special.

We’d be delighted to help you plan your next adventure whenever the time is right. Thank you again for your trust, your humor, and for letting us be part of your family’s travel memories.

Warm regards,
Clemens