Easy to work with
Ecuador | Oct 24 - Nov 3, 2025

Lenet
Lenet C.
Kansas City, MO | Reviewed on Nov 05, 2025

Karlita (Karla) was very easy to work with. She listened to my needs and addressed them quickly. One example was my request to have lunch menu selections done ahead of time.

Hotel Reviews
Mercure Alameda Quito
Quito

The common areas and restaurant were good. The breakfast buffet was good. The restaurant wait staff were a bit slow and forgot about my wine one night. My room was cold - no thermostat - though it was fine for sleeping. The room looked worn. Lighting was poor. There needed to be more coffee in the room. We asked Housekeeping for 2 packets and they brought one. I called Housekeeping the next night and they never answered. I called the front desk and they said they would get some coffee sent up - never happened.

Hotel Oro Verde Cuenca
Cuenca

Nice facility and rooms. The coffee pot was not plugged in and I could not get to the plug without pulling the refrigerator away from the wall and fishing out the cord. I liked that there was a Bistro as part of the hotel.

Wyndham Guayaquil, Puerto Santa Ana
Guayaquil

It was fine for one night. I appreciate that they accommodated our need for box breakfasts.

Villa Laguna hotel
Santa Cruz

Clean, cute and breakfast server was very nice. I liked that we were able to utilize the pool area and 2nd floor balcony for our group gatherings. Kitchen noise (talking and chopping) were easily heard in the rooms above. One key is not enough. Two should be available. Offer wine in addition to beer. An elevator is needed. It was difficult for two of our travelers. There should be a Do Not Disturb sign for when you don't want your room cleaned. The window above the patio door emitted light because there was no way to cover it up. Thus causing us to wake sooner than desired.

Authenticity & Character
It was cute and the pool area was very nice.
Location
Walking distance to restaurants and the main street.
Staff
Breakfast staff were great.
Cleanliness & Comfort
Activity Reviews
From the Highlands to the Coast: Cajas National Park to Guayaquil
From the Highlands to the Coast: Cajas National Park to Guayaquil
Ecuador

It was beautiful scenery even with the rain.

Quality of Experience
The hike
Food
Food was very tasty. Waiting for specialty coffees after the meal took too long because there was only one person and we had a large group.
Guides, Drivers and Staff
Flavio was a great hike leader and overall guide
Transport
The bus was clean and mechanically sound. One of the tires picked up a nail but our driver had it taken care of quickly while we had lunch.
Reforestation Program in Galapagos Islands : Rancho Primicias
Reforestation Program in Galapagos Islands : Rancho Primicias
Puerto Ayora

We enjoyed planting the trees and were ready to work even harder.

Quality of Experience
Food
So nice that everything is fresh from the area. Fun to have guava right from the pod!!!
Guides, Drivers and Staff
Juan was a knowledgeable and funny guide
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken.
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

The water isn't clear so it was difficult to see anything under the water. Some of us were able to make out a shark and we could see sea turtles only when they popped their head out. Still, it was fun to kayak and to see the pelicans. The walk was very enjoyable stopping to learn about the area, see the fauna, marine iguanas and the mocking birds. The white sand is beautiful and a delight to walk on.

Quality of Experience
We somehow lost a towel and had to pay for it. That was sad. Nice having the boat and walking option.
Guides, Drivers and Staff
Ramiro and Vivianna are so knowledgeable and fun.
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken.
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

What diverse beauty! Snorckling was great - so many different and colorful fish. A sea lion swam right next to us. Seeing the Blue Footed Boobie was a highlight!!

Quality of Experience
Food
From appetizers to dessert and snacks in between - 100% tasty!!
Guides, Drivers and Staff
We felt very safe and cared for.
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken. The boat was clean, nice size with many options to hang out.
Welcome to Santa Cruz Island: Visit Highlands & Charles Darwin Research Station In Style
Welcome to Santa Cruz Island: Visit Highlands & Charles Darwin Research Station In Style
Puerto Ayora

No one can describe how exciting it is to see these tortoises!

Quality of Experience
Very fun and educational.
Food
The trout was exceptional. It was nice having the yucca fries ahead of the meal and they were tasty!!
Guides, Drivers and Staff
Ramiro and Vivianna were patient with us, were knowledgeable and you could tell they love the Galapagos.
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken.
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Ecuador

We had 3 airport pick ups so we appreciate that. Especially the one very late at night.

Quality of Experience
It was a drive from the airport to the hotel and we didn't have to wait or walk a long distance
Guides, Drivers and Staff
It was easy to spot our contact at the airport
Transport
Clean and mechanically sound
Mindo Cloud Forest
Mindo Cloud Forest
Ecuador

Hummingbird experience was out of this world. The Equator Museum is another must-do!

Quality of Experience
Fun and educational
Food
It worked well that the food came on separate plates. This made it easier to identify who ordered what. The Ceviche was fabulous!
Guides, Drivers and Staff
Very knowledgeable and helpful
Transport
Clean and mechanically sound
Arrival to Cuenca - City Tour
Arrival to Cuenca - City Tour
Cuenca

I am selecting "amazing" but it was raining and we decided to go to the hotel. But pictures from one of our group that braved the weather showed us much of what we missed. The Panama hat tour was fun and many of us made purchases!

Quality of Experience
Only 4 stars because the restaurant wasn't ready for us (not sure of the reason) BUT they recovered well and gave it their best. For that, I appreciate them.
Food
The food was good with the exception of the savory plantains. They could not be cut even with a knife. The good news is the restaurant provided alternatives that were tasty.
Guides, Drivers and Staff
Guide was very helpful. But as a last minute stand - in (beyond anyone's control) he didn't understand our lunch payment situation and pre-order situation. He was extremely patient and accommodating.
Transport
Clean and mechanically sound
Local specialist: Karla Guerrero