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This trip to Mexico was amazing!
Mexico | Mar 27 - Apr 4, 2026

R
Richard W.
Glen Avon, CA | Reviewed on Apr 09, 2026

This trip to Mexico was amazing! The ruins were fascinating and the beaches and lagoons were spectacular! The staff at Rancho Encantado in Bacalar were particularly friendly and helpful. They were great at helping us get transportation when we needed it and helped us plan our day to make our son’s birthday a wonderful day!

Our favorite parts of the trip were floating in the Sian Ka’an and going to see the ruins in Calakmul. Being so far out in the rainforest. Seeing monkeys swing from the trees, and climbing up the ruins to see the amazing views from above is something we will never forget! My one critique is that a couple of the activities that we had planned on the itinerary were not what was described for us. We were put in a large group tour to Chichén itza when we were told it would just be a small group tour and it felt very rushed that whole day. Other than a couple discrepancies like that between the itinerary and what really happened, the trip went smoothly and kimkim did a great job helping us plan it. Thank you kimkim!

Local specialist: Veronica Thomas
Veronica
Veronica Thomas
Local specialist in Tulum | Replied on Apr 09, 2026
Hi Richard, Thank you so much for taking the time to share this — it really means a lot! 😊 I’m so happy to hear that you, Angie, Ava, Emmy, Michael, and Mylie had such a memorable trip. It sounds like you experienced some truly special moments — floating through Sian Ka’an Biosphere Reserve, exploring the ruins of Calakmul deep in the rainforest, and celebrating your son’s birthday in Bacalar. I’m especially glad the team at Rancho Encantado helped make that day extra special. Those jungle... Read more

Hi Richard,

Thank you so much for taking the time to share this — it really means a lot! 😊 I’m so happy to hear that you, Angie, Ava, Emmy, Michael, and Mylie had such a memorable trip.

It sounds like you experienced some truly special moments — floating through Sian Ka’an Biosphere Reserve, exploring the ruins of Calakmul deep in the rainforest, and celebrating your son’s birthday in Bacalar. I’m especially glad the team at Rancho Encantado helped make that day extra special. Those jungle moments with the monkeys and the views from the temples really are unforgettable!

I also truly appreciate you mentioning the discrepancy with the Chichén Itzá tour. Thank you for pointing that out — feedback like this helps us follow up with our partners and make sure future travelers receive exactly the experience that was planned.

It was such a pleasure helping your family plan this adventure, and I hope Mexico welcomes you all back again someday! 🌴

Warmly,
Veronica

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