Our 8-day trip to Switzerland was awesome
Switzerland | Oct 2 - Oct 10, 2025

E
Edward C.
Los Angeles, CA | Reviewed on Oct 17, 2025

Our 8-day trip to Switzerland was awesome. Through their local travel partner, the kimkim team pulled together a great itinerary that hit many of the must-see spots in the country (and in Switzerland, it's hard to go wrong because every site / sight is postcard worthy). Their very detailed itinerary worked perfectly, and allowed us to be in charge of our destiny every day...we really liked that. In addition to specific planned activities, kimkim provided suggestions for a range of other activities and restaurants in each destination...really helpful.

With one exception, the hotels they selected were terrific, especially the more authentic ones in Grindelwald (Romantik Hotel Schweizerhof) and Zeramatt (Hotel Alpenhof). That said, our first hotel in Zurich was terrible...far from the 5-star we requested (we'll take some of the hit on this hotel because prior to travel we didn't dive into guest reviews...if we had we would have said something).

The highlight of the tour was a 6-hour E-bike tour with a group called Flying Wheels in Interlaken. The bikes were top notch, the route we rode was stunningly beautiful, and our guide George (so much fun and so knowledgeable about Switzerland) was the very best. The other star of the show was our 8-day Swiss Rail Pass...we had unlimited use of the country's outstanding rail system that is the best we've ever experienced.

Even though our trip went off without a hitch, here's a small suggestion...it might be nice for the local tour operator to check in on their guests mid-trip. We had a 24-hour emergency contact number and never felt exposed but that human touch is always good.

Activity Review
Swiss Travel Pass
Swiss Travel Pass
Switzerland

The Swiss Rail Pass is simply outstanding, Their app is one of the best we've used (super easy and informative) and the country's rail system is better yet.

Quality of Experience
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 20, 2025
Hi Edward,
Thank you so much for sharing this amazing review about your Swiss adventure! I'm glad to read you loved the e-bike tour and the independence granted by the train pass :) I completely agree, Switzerland’s rail system is a real highlight of the country and makes travels very comfortable.
I'm sorry to read that the first hotel in Zürich didn't meet your expectations and I truly appreciate your feedback, it helps a lot to improve our services.
Your suggestion about having the local...
Read more

Hi Edward,
Thank you so much for sharing this amazing review about your Swiss adventure! I'm glad to read you loved the e-bike tour and the independence granted by the train pass :) I completely agree, Switzerland’s rail system is a real highlight of the country and makes travels very comfortable.
I'm sorry to read that the first hotel in Zürich didn't meet your expectations and I truly appreciate your feedback, it helps a lot to improve our services.
Your suggestion about having the local team check in mid-trip is an excellent one. While we’re glad you felt supported throughout your journey, we agree that an added personal touch can make a great trip even better!
We’d love to welcome you back in Europe one day!
Best,
Mathilde