Mostly fantastic!
Italy
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Mar 31 - Apr 9, 2024
Mostly fantastic!
Pros: Planning was easy and Adriana was very responsive. Most guides were amazing (Marcus from colosseum and Silvia (Sissi) from Vatican). Having the transportation taken care of was great and all drivers were very professional. The app did make things easy (except for some itinerary discrepancies - see cons) and the team was super responsive in the app when I had questions or couldn’t find something.
Cons: mostly small things. The itinerary times on Kim Kim didn’t always match the agenda in the app leading to some confusion. Our driver one day skipped a section of the itinerary (hike up mt. Vesuvius) so room for clarity there. Hotels were just ok. I would have prioritized $$ differently and done one or two fewer tours to stay in nicer places had I realized how sub-par the hotels were (3-star places that felt more like 2-star).
Hotel Reviews
The hotel is “fine.” It does the trick if you don’t care about nice accommodations. The bottles in the shower had broken nozzles that were not fixed the entire time we stayed. Room was humid in April.
Great location. Friendly staff. Good breakfast. Room temp would not go below 22 Celsius. Staff checked on it and it was “set” to winter and could only heat. Dated interior. Broken toilet seat. Fine, not great.
Activity Reviews
Marcus with LivTours was great. Kept the kids entertained.
Bruno the truffle hunter and his dogs were very authentic. This tour/experience lacked some engagement and direction.
Silvia / Sissi was amazing.
Boat section was nice - good to go around the island. Blue grotto was interesting but felt super touristy. The whole experience felt like we were getting nickel and dimed. Eg. boat guide dropped us on Capri and highly recommend we all take a shuttle at €100 for our family to Anacapri and then to Capri. Time was too short on the island so we didn’t really enjoy it - much spent on travel times. Very little direction on where to go in these towns (shopping, food, sights??) or what to do.
Very fun
Pompeii was the least interesting and the tour guide didn’t really educate us the way others had. She also seemed to contradict herself.
Dear Kacie,
Thank you for sharing your detailed feedback about your trip to Italy with Storywalking.
It was a pleasure assisting you and your family, and we're delighted to hear that you had a great time with our guides. We take pride in choosing expert local guides who love what they do.
Sorry for the small discrepancies you found in the agenda. We have surely taken your comments into consideration to continue improving our tools, and to provide even more seamless traveling experiences.
We look forward to welcoming you back to Italy in the future, arrivederci!