Best trip to Vietnam and Thailand!!
Apr 8 - Apr 22, 2023
First off, our main point of contact, Long Pham, representing Realistic Asia and Kimkim did an amazing job planning our trip to Vietnam and Thailand. He was in contact with us everyday during our trip checking in on us and he made sure that all of our needs were met and made himself available at any hour to assist us. This was top-notch service that we were not expecting, but greatly appreciated as we always felt secure on next steps and where/who we were meeting throughout the trip. He really did care and it showed.
All of our local guides were amazing as well. 95% of our tours were private and each guide went out of their way to show us the "local" take and they really wanted us to enjoy our time and get the most out of our trip. Being from the United States, we were not used to such high level of service for such a reasonable cost pf the trip. I've never met so many people that legitimately cared about our experience and frequently went above and beyond to make our trip special. We will be using kimkim again for future trips.
This hotel was top-notch and we really enjoyed our stay. They found out ot was my birthday and surprised me with a very nice setup in our room and even a cake! The staff even wished me a happy birthday as we were leaving out room and it felt very special. They also knew all the best local spots for food and drinks and we will be coming back again next time we are visiting Vietnam and Hoi An.
We had an issue with our room, but the staff was on it quick and even provided a very nice upgrade to compensate! Would recommend