Nice trip
Morocco
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Mar 5 - Mar 9, 2023
Ali helped us plan a great trip, and was responsive to all questions and requests. He was able to make changes when our flight was canceled and we had to readjust our itinerary. Our driver was not always aware of updates, but I do not know why.
We were happy with the driver, who was always on time and was willing to accommodate our requests.
The hotels didn’t always place us in the requested room types (2 rooms with 2 twin beds). In Fes we found we were not in the hotel listed in our itinerary, and we were told they were “fully booked” and that the four of us had to share a suite. Still, it was a very good experience overall.
Dear Jennifer,
Thank you for taking the time to share your feedback regarding your recent trip to Morocco.
We apologize for any confusion or miscommunication that may have occurred between our team and your driver. We will be addressing this issue internally to ensure better coordination and communication in the future.
We're sorry to hear about the hotel room discrepancies you experienced, particularly in Fes. Our goal is to provide seamless and comfortable accommodations for our guests,... read more