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Nice trip
Morocco | Mar 5 - Mar 9, 2023

J
Jennifer P.
Santa Monica, CA | Reviewed on Mar 17, 2023

Ali helped us plan a great trip, and was responsive to all questions and requests. He was able to make changes when our flight was canceled and we had to readjust our itinerary. Our driver was not always aware of updates, but I do not know why.
We were happy with the driver, who was always on time and was willing to accommodate our requests.
The hotels didn’t always place us in the requested room types (2 rooms with 2 twin beds). In Fes we found we were not in the hotel listed in our itinerary, and we were told they were “fully booked” and that the four of us had to share a suite. Still, it was a very good experience overall.

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 17, 2023
Dear Jennifer, Thank you for taking the time to share your feedback regarding your recent trip to Morocco. We apologize for any confusion or miscommunication that may have occurred between our team and your driver. We will be addressing this issue internally to ensure better coordination and communication in the future. We're sorry to hear about the hotel room discrepancies you experienced, particularly in Fes. Our goal is to provide seamless and comfortable accommodations for our guests,... Read more

Dear Jennifer,

Thank you for taking the time to share your feedback regarding your recent trip to Morocco.

We apologize for any confusion or miscommunication that may have occurred between our team and your driver. We will be addressing this issue internally to ensure better coordination and communication in the future.

We're sorry to hear about the hotel room discrepancies you experienced, particularly in Fes. Our goal is to provide seamless and comfortable accommodations for our guests, and we regret that we didn't meet your expectations in this instance. We will be following up with the hotels involved to understand the situation and prevent similar issues from happening in the future.

Despite these challenges, we're glad to know that your overall experience was positive, and that your driver was punctual and accommodating. Your feedback is invaluable to us, and we will use it to improve our services for future travelers.

Thank you once again for choosing our travel agency, and we hope to have the opportunity to serve you again in the future.

Warm regards,
Ali

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