We used Melanie for our family with 2 teenage...
Italy | Jun 6 - Jun 18, 2025

J
janet k.
Chicago, IL | Reviewed on Jun 19, 2025

We used Melanie for our family with 2 teenagers. When planning for Italy, we tried to plan on our own at first but it was quite overwhelming especially coming from the US and for 13days. It was worth using Melanie's planning services especially with our limited time to travel as a family and to make the best use of our time! Our two teens kept saying the following " the way she planned this makes complete sense! and the tour guides were so nice and tailored the tours and conversations to their interests! that they loved the tours and felt it was well paced " Things that would have stressed us out, like navigating pickups, arranging tours to, how to navigate the train systems, Melanie planned every detail out. We were so relaxed with very little to worry about, and she had people everyday make sure that we were good with our day schedule. She planned it so that the kids and parents got to do the "right amount" of tours, down time, exploring on our own. It's so funny , it's hard to imagine these things can be stressful on a trip, but when you are working with Melanie, and once you are in the trip, we all started saying, that makes sense to arrange this on this date, and this place first... at one point the trains needed to be switched and she took care of it seamlessly. All the stuff I would read online on Italy travel planning before caused a bit of anxiety when they were planning their own trips, but with Melanie, we didn't have to worry about it, because her itinerary and services just worked. Additionally, when my girl and I got sick, she followed up with us on how to best get care. It felt very comfortable, like you had family helping navigate you through Italy. We will for sure use her again when we come back to explore other parts of Italy. Communication was very prompt, and drivers were kind and courteous, and Melanie and Agoda were fabulous in taking care of each step. Highly recommended !

Hotel Reviews
VENICE TIME HOTEL
Venice

perfect place, beautiful, great breakfast, people were so kind and welcoming Beautiful courtyard. Close to everything yet quiet and feels like a secret getaway from all the bustle to relax at night. Even had gluten free breakfast!

Authenticity & Character
Location
little alley , safe but literally close to the main areas
Staff
Cleanliness & Comfort
So' Lifestyle Hotel Sorrento
Sorrento

The best hotel for Sorrento, when the beachclubs can only offer so much, like more tanning than anything, this hotel had a wonderful beautiful pool to refresh. Highly recommended! even had gluten free breakfast! Kind staff and very clean and modern

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Della Conciliazione
Rome

perfect spot! close to vatican and yet only 20min walk to main shopping and sites. Didn't realize this hotel was right in front of the most charming brick laden street , quiet little souvenir shops, 3 gelatos all within the same street, outside restaurants patio dining, but yet quiet and right amount of bustle to make you feel part of something. Lovely beautiful hotel. Great breakfast. Lovely staff. Highly recommend. clean !

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Gondola Ride
Venice Gondola Ride
Venice

Amazing gondola ride, our tour guide we didn't realize was so famous! He even sang for us! Our teen girls loved this.

Quality of Experience
Guides, Drivers and Staff
Transport
Private boat tour on the Amalfi Coast
Private boat tour on the Amalfi Coast
Italy

Must do! Our teens loved the private boat, had a bathroom, very clean, sunbathed on the desk, and skipper was so kind and flexible. Spent the whole day stopping and shopping and swimming in the sea. Clean nice boat

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip from Sorrento to Pompeii and Mt Vesuvius
Day trip from Sorrento to Pompeii and Mt Vesuvius
Italy

OUR TEENS LOVED THIS! They way that Melanie our Kim Kim Agent timed the tour was perfect so that it wasn't too terribly hot. They really had a good experience with the tour guide, he was fantastic, he was so enthusiastic and our family could really get a first hand look at how they lived. He was a great storyteller,and could not have been with a better tour guide for Pompeii! Mt Vesuvius was fantastic also! Both timed just perfectly.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

Our family loved this, great tour and guide, highly recommend private tour, get a lot more information!!

Quality of Experience
Guides, Drivers and Staff
Transport
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Rome

family loved this experience! Tour guide that Melanie picked was great, tailored the tour to the kids interests, so kind, and the. biking and catacombs was truly an experience for them. HIGHLY recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

The tour guide Melanie chose was fantastic! He was so knowledgeable and knew how to weave through the crowd! There were crowds of people, but Melanie's arrangement allowed use to bypass all the lines and just get in, the guide showed us all the key pieces and you could see all the correlation with the other. Fantastic and quite amazing tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 20, 2025
Hi Janet,
thank you so much for your lovely review.
As I mentioned in our messages, it was a real pleasure to have you as guests. It really did feel as though it was family visiting!
It's so important to get a better understanding of those travelling simply because it allows me to really customise the trip, just as if it were family. So you mentioning that same thing, is the best compliment ever, as I'm fullfilling my job and designing YOUR trips; not standard trips, not catalogue trips,...
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Hi Janet,
thank you so much for your lovely review.
As I mentioned in our messages, it was a real pleasure to have you as guests. It really did feel as though it was family visiting!
It's so important to get a better understanding of those travelling simply because it allows me to really customise the trip, just as if it were family. So you mentioning that same thing, is the best compliment ever, as I'm fullfilling my job and designing YOUR trips; not standard trips, not catalogue trips, but your special trip exactly how you wanted it, without really knowing what it is you wanted! So thank you!

I can't wait to plan your next trip Janet.
Take care and keep in touch,
Melanie