Colombo one day tour., Sri Lanka - Mar 15 - Mar 15, 2019

Traveler: Angelin P. - Local specialist: Sandun Jayasundara

Kuchara is the name of our tour guide.
3/15/2019 is the date of our cruise. When Perez Group arrived at the cruise port Princess have a bus that took us outside the port to meet our guide. Kuchara was not there and we are so worried because there are so many guides who is asking if you needed a tour. I have to call Sandun to locate our guide. My goodness, he was sitting in the bus and we did not see our name because the sign is just lying on the dashboard not posted on dashboard window. And as a guide, Kuchara should be waiting & standing for us holding the sign like the Viator and ToursByLocals guides we saw at the port.

I would like to suggest, your guide should at least provide bottled water to the tourist. It was already hot and humid although its only 9:00 am. All our guides;: Singapore, India, Sri Lanka, and Dubai gave us bottled water and it makes a big difference. Our guides also have cameras and took us pictures and email them to us after our tours. We felt special and connected with our guides.

The most memorable part of our tour is the lunch. Kuchara took us to a Chinese Restaurant while we were in Sri Lanka because we don't eat spicy food. The food was great, location and service were excellent.

All the best!

Sandun Jayasundara profile photo
Sandun Jayasundara, local specialist, responded to this review:

Hi Angelin,

Many thanks for your kind review. I am glad you had a wonderful day at Colombo and great that you enjoyed the food as well. Your feedback is taken into serious consideration. Kuchara would be encouraged to see your comments. If you ever plan to come to Sri Lanka for a longer period of stay do contact me. I wish all the best in future travels!

Best Regards,
Sandun.