Vlada

Trip to Morocco - Nov 16 - Nov 25, 2018

Traveler: Vlada D. - Local specialist: Brahim Bourrich

This was my first booking on Kimkim and it was pretty seamless. The costs of this are pretty high, but it is okay if you do not have enough time to plan yourself. I did a bunch of things with my boyfriend during our ten days in Morocco. We did have a few hiccups like the driver not picking us up in chefcheoun or the walking guide not arriving. However, the rest of the trip went smooth. The local private driver we had during our Sahara trip, Youssef, was amazing. He was super enthusiastic and great. My bf and I ended up hanging out with him in Marrakesh as well! Our walking guide in fez was great- he was super informative and enthusiastic. Our walking guide in Marrakesh was okay- he was a bit bland and his English was not as great- unfortunately he was pretty quiet for a lot of the time which was fine but I wish we had the same one from fez! One negative is that there’s a few “hidden” costs and people try to offer you things for free or in good faith but then ask for money- it’s annoying! For example, when we were in our riad in Marrakesh, we asked for coffee a few times thinking it was free. In the end they asked for money before I checked out- this should have been communicated beforehand since the states offer free things or are more upfront with costs. The riads we stayed at were good- we loved a lot of them especially the one in ourzazate. The one in Marrakesh didn’t have hot water so it was a bit hard to shower but other than that no issues. Overall- it was great having Brahim as a guide as he was alert and attentive. He was quick to respond and made the kimkim experience a positive one.

Brahim Bourrich profile photo
Brahim Bourrich, local specialist, responded to this review:

Salam Vlada,

Thank you very much for your feedback, and I am very happy to hear you loved your stays in my country and your travel experience with your boyfriend. I & my team are very pleased to hear about your adventure and my providers will be also very happy to receive your feedback which helps them to keep their job on top the same as it helps me and my future travelers too. I am sorry again for the few hiccups in Chefchaouen which I have taken care of immediately with my local... read more

Salam Vlada,

Thank you very much for your feedback, and I am very happy to hear you loved your stays in my country and your travel experience with your boyfriend. I & my team are very pleased to hear about your adventure and my providers will be also very happy to receive your feedback which helps them to keep their job on top the same as it helps me and my future travelers too. I am sorry again for the few hiccups in Chefchaouen which I have taken care of immediately with my local providers ensuring nothing such this happen again in the future. It was very helpful that you informed me directly and you shared your feedback with me while you are in Morocco, so thank you very much too, which helps me to adjust everything and also to offer you alternative choices to make your trip very memorable. I wished I have been informed also about the shower in Riad Sabah being cold so I can intervene and check what was wrong for you. As you know, when my travelers contact us on our emergency phone as you did, they give us the opportunity to react faster and in a better way to ensure the best solution right away.

Till next time, I am wishing all the best,
Brahim