Anica

Colombia june trek 2017, Colombia - Jun 25 - Jul 2, 2017

Traveler: Anica M. - Local specialist: Tara Davis

I absolutely loved my (2) treks with Expediciones Colombia (in partnership with the other two companies my guides were from). To make the trip better, I would have liked to hike with others. I was alone with my guide and was hoping to make some new friends! So, that was disappointing. I'm not sure why Expediciones couldn't find more trekkers since I made the reservation months in advance for that purpose (of finding other trekkers). The trek itself and the scenery were excellent. Thank you!

Tara's emails were excellent, but I was corresponding with Jules. On the day I needed to contact him, he was held up in an area that didn't have good reception (returning from his rafting trip). It would have been helpful to have had Tara's phone number or my guide's (Erwin's number) so I could speak with someone else instead regarding packing and logistics for the following morning.

Tara Davis, local specialist, responded to this review:

Hello Anica,
Thank you so much for you thoughtful feedback and I am so happy to learn that you absolutely loved the two treks you did! Expedition Colombia is completely on the same page as you. After your trip, our team did some reflecting on how your trip went, and we decided to hire an additional full time staff member in Medellin to look for other adventurers to join solo traveler trips & to call our guests.

This new staff member will always be available to communicate on the phone... read more

Hello Anica,
Thank you so much for you thoughtful feedback and I am so happy to learn that you absolutely loved the two treks you did! Expedition Colombia is completely on the same page as you. After your trip, our team did some reflecting on how your trip went, and we decided to hire an additional full time staff member in Medellin to look for other adventurers to join solo traveler trips & to call our guests.

This new staff member will always be available to communicate on the phone with incoming guests about their logistics, even if all this information has been communicated in an email. This way, in the event that a guide can only call the upcoming guest the evening prior to the trip departure date, due to an unnplanned delay on a previous expedition, the guest will always be able to speak on the phone with someone in Medellin at the guest's convenience.

If you get the chance to return for an adventure with Expedition Colombia, I hope you are able to meet this new staff member! He is Colombian and loves trekking throughout the country. If you have a chance to return for a hike, he'd be sure to find other trekkers for you trip. I'm glad to see in the photos that you met some hikers along the way :) It was too bad that we also had a last minute cancelation by another traveler for this trek. Next time, there will a lot more trekkers booked on the trip. Thank you again for your feedback and we would love to bring you back to trek with other trekkers in Colombia!