An active trip that coordinates w an nternational munich flight - Sep 4 - Sep 8, 2018

Traveler: Lori G. - Local specialist: Simon Hardy

Simon was very helpful to meet with me pre trip and make sure I understood where I was supposed to be each day. The hotels and restaurants that he selected were fantastic. I especially loved Danielle at the wine b and b. The wine experience was fantastic. Sun E bikes made the trip pretty tough. While I am certain they had the best of intentions, the person who drops off the bike needs to be trained on how to set the GPS up for success. I asked immediately how to zoom in and he wasn't able to make that happen so that I could see the roads. With in 10 minutes I was lost and when I called no one answered. I should have left a message and didn't. The rest of the day was a mess as I was continuously lost. My road book pages weren't numbered and got out of order. Even if they hadn't, once you are lost I am not sure they would have helped. The bike specialist did try to meet me at the wine tasting. he was correct that the gps was working (as in pointing the right direction and having signal, it just wasn't set up to zoom in and see roads) He was still unable to fix this but brought me paper maps. Since I couldn't sleep because I was worrying so much about my next day, I was able to change the setting myself. I'm not sure why that couldn't have been done right away, it would have saved a lot of frustration for everyone. I did appreciate the pickup on the second day when I couldn't go further after riding in rain and a thunderstorm. One thing that would have been helpful to know as well in St Remy is that according to my hotel concierge, taxi's need 2 days in advance reservation to make the 20 minute drive to the train station. I almost missed my train back to Paris due to this. Since the rating asks to describe Simon, I don't think it is fair to rate him based on Sun E bikes failure to set up the gps, overall, I would unfortunately rate the trip as a whole lower as it was really stressful.

Simon Hardy profile photo
Simon Hardy, local specialist, responded to this review:

Hi Lori, thank you for the review concerning your 3-days bike tour in the hinterland of Provence. I will let Danielle and the other people met know that you enjoyed their services. But I also have listed a series of recommendations dedicated to my partners in order to improve our service before and during the bike tour itself. I know that you had rough moments during your trip...and I hope that you will remember the good times too. All my best, Simon